MGMT Test 2
The oversight of the firm by its executive staff and board of directors is called corporate ____.
governance
Which of the following is a characteristic of flexible factories?
having relatively shorter production cycles
Which of the following is a characteristic of continuous process technologies?
machines/computers do all the work
The factor that differentiates flexible factories from traditional factories is that flexible factories
organize work flow around poducts
Ideally, decision making should be done by the:
people who are most affected by the issue
A significant advantage associated with external recruiting is that it
can inspire innovation
_____ is an aspect of an organization's internal environment created by job specialization and division of labor
Differentiation
criteria for receiving the Malcolm Baldrige National Quality Award?
(1) leadership; (2) strategic planning; (3) customer and market focus; (4) measurement, analysis, and knowledge management; (5) workforce focus; (6) process management; and (7) business results.
According to the Age Discrimination in Employment Act, discrimination is prohibited against people aged
40 and over
According to Napoleon Bonaparte, the optimal number of subordinates is ____.
5
Which of the following statements is true of the board of directors?
The board is responsible for selecting the CEO.
Which of the following acts prohibits discrimination based on race, sex, color, national origin, and religion?
Civil Rights Act of 1964
Which of the following is true of people with disabilities?
Companies use new assistive technologies to employ people with disabilities
_____ occurs when interdependent units are required to meet deadlines and objectives that contribute to a common goal
Coordination by plan
Which of the following is a characteristic of product organizations?
Decision making is decentralized.
Which of the following companies is among the top 10 for valuing diversity?
Ernest & Young
Which of the following is an effective practice in downsizing?
Giving special attention and help to those who have lost their jobs
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as ____.
ISO 9001
Which of the following is true of training?
It usually starts with a needs assessment (Phase one)
Phil has been assigned with the task of efficient downsizing. Which of the following should Phil AVOID while performing this task?
Making slow, small, and frequent layoffs
Corporate boards hire _____ directors to provide different information and perspectives and to prevent big mistakes.
Outside
Which of the following diversity assumptions holds that there is "only one way" and that no other way of living should be recognized?
Parochialism
The Hot Peppers Kitchen Inc. was voted producer of the best hot sauce in Calia. It soon expanded and now manufactures and distributes sauces, kitchen equipment, and specialty spices worldwide, with a separate department for each. Which of the following forms of departmentalization does Hot Peppers Kitchen Inc. have?
Product
_____ tags help boost logistics efficiency and speed in the distribution system and even at some retailers.
RFID (radio frequency identification tags)
a method of systematically analyzing work processes to identify and eliminate virtually all causes of defects, standardizing the processes to reach the lowest practicable level of any cause of customer dissatisfaction.
Six sigma quality
Which of the following is likely to be part of an awareness building program in the management of diversity?
Teaching the unofficial rules or cultural values of the organization
The president of the company, Tony, wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods. Which of the following best describes what Tony was referring to in the meeting?
Total quality management
A mechanistic organization is best described as
a form of organization that seeks to maximize internal efficiency
Which of the following involves a managerial performance test in which candidates participate in a variety of exercises and situations?
an assessment center
A tool for determining what is done on a given job and what should be done on that job is known as job:
analysis
The use of a neutral third party to resolve a labor dispute is known as
arbitration
A test that measures a range of intellectual skills, including verbal comprehension and numerical aptitude, is a(n) ____ test.
cognitive ability
Roland University requires all applicants to its Masters of Business Administration programs to take the Roland Aptitude Test. This exam measures the test taker's aptitude for management by measuring things like verbal comprehension, mathematical calculations, and other necessary management skills. This type of test is considered as a(n):
cognitive ability
Diseconomies of scale refers to the
costs associated with an organization being too big
Will is the marketing head of a firm. He usually strives for long-term improvement rather than short-term profit, regardless of the economic environment. In the context of Deming's 14 points of quality, this is an example of:
creating constancy of purpose
. George, a clothier, whose company caters to men, women, and children, has categorized his organization into different departments such production, marketing, and finance. Most of the employees in his organization report to two managers—a departmental head and a divisional head. George encourages lower-level managers to make important decisions in order to promote quick and effective decision making. Which of the following forms of departmentalization does George utilize?
customer
Sports International began its business by making athletic shoes. Its departments are structured based on products sold to professional athletes, products sold to novice athletes, and products sold to non-athletes. In this case, the company uses _____ departmentalization
customer
According to Dr. Kenichi Ohmae, which of the following constitutes the strategic triangle of a business unit?
customers, corporation, competitors
Z-Gadgets has developed a mini-laptop that will be marketed in developing countries. It is estimated that the requirement for the new product will start out slow and accelerate as the product becomes increasingly familiar to worldwide consumers. To begin to staff the new production facilities, the company should conduct a(n):
demand forecast
The most difficult part of human resources planning is conducting
demand forecasts
Phase two of training involves
designing a training program
Christine holds that avoiding the costs of growing too large and creating waste will improve efficiency. Christine talks about
diseconomies of SCALE
The assignment of different tasks to different people or groups in an organization is known as:
division of labor
An organization with departmentalization that groups units around products, customers, or geographic regions is called a
divisional organization
John says that the company must work toward lower costs per unit of production. John refers to
economies of SCALE
Bob believes that the company should use the same resources to make more related products Bob talks about
economies of SCOPE
Which of the following is one of W. Edwards Deming's 14 points of quality?
eliminate slogans and buzzwords
The legal concept that an employee may be terminated for any reason is known as:
employment at will
The final stage in the human resources planning process is to
evaluate the activities conducted to ensure that they are producing the desired results.
Sammy's Detailing is a fast-growing organization that performs auto detailing off-site, typically at customers' homes or workplaces. Earlier this year, the HR department compared the amount and type of employees the company should have in order to support the desired growth. It also determined how to achieve this. Thus, it concluded that the company would need to hire six more mobile detailers for this market, at this time, and try to retain those that were currently employed. Earlier in the quarter, it had begun implementing its recommendations by beginning a recruitment program and revising the pay system. Now the HR department is beginning a formal process to evaluate how well the recruiting and retention has been going, and whether the staff levels are now appropriate. When the HR department examined the results of activities such as recruitment and retention to support Sammy's organizational goals, which of the following stages of the HR planning process was it involved in?
evaluating
In a performance test used for selecting employees, the test taker:
executes a sample of the job
Hansel Inc. has begun to recruit former military air-force personnel because of their extensive training and discipline in working. The type of recruitment used by Hansel Inc. is _____ recruiting
external
Structurally, a high-involvement organization is usually ____.
flat and decentralized
Alyssa then turned her attention to the technology changes that could help her organization to become more agile. Which of the following technology changes could her boss use successfully in this scenario?
flexible manufacturing
By requiring all employees to wear the corporation's T-shirt, Semitone Inc. is utilizing ____.
formalization
The presence of rules and regulations governing how people in the organization interact is called
formalization
The operational level of the organization includes
frontline managers, supervisors, and employees.
In a _____ organization, jobs are specialized and grouped such as marketing, finance, operations, accounting, and human resources.
functional
in what organization are jobs (and departments) are specialized and grouped according to business functions and the skills they require: production, marketing, human resources, research and development, finance, accounting, and so forth
functional
A matrix organization is one composed of dual reporting relationships in which some employees report to two superiors:
functional and divisional
Lawrence and Lorsch found that
highly differentiated firms were successful if they had high levels of integration.
Top executives are sometimes referred to as
inside directors
The degree to which differentiated work units work together and coordinate their efforts is known as
integration
Which of the following best describes recruitment?
it is the development of a pool of applicants for a job
A small office with only a physician, a nurse, and a bookkeeper is an example of a _____ shop.
job
consists of the essential tasks, duties, and responsibilities involved in performing the job
job description
Which of the following is included in a job analysis?
job description and job specification
The optimal span of control should be wide when
jobs are similar
Perfect quality, elimination of waste, value added manufacturing, and employee involvement are all components of ____.
just in time operations
Which of the following aspects of an organization creates scale economies and economies of scope and leads to advantages like lower operating costs, greater purchasing power, and easier access to capital?
large size
Executives at a pharmaceuticals company have been working with a consultant to implement ISO 9001. They have established the company's vision and goals, and have been working hard to provide inspiration to their employees and establish trust. Which of the following principles is the company addressing here?
leadership
An operation that achieves increased efficiency while simultaneously improving effectiveness is best described as practicing ____.
lean manufacturing
An organization that is skilled at creating, acquiring, and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a ____ organization.
learning
Which of the following is an external factor that affects the wage mix?
legal requirements
deal directly with the organization's primary goods and services (manufacturing)
line departments
Survivor's syndrome refers to the:
loss of productivity and morale in employees who remain after downsizing
In decentralized organizations, more decisions are made at
lower levels
Economies of SCOPE refers to the idea that
materials and processes employed in one product can be used to make other related products
An organization composed of dual relationships in which some employees report to two superiors is a _____ organization
matrix
Since many of the managers are nearing retirement age, a component of the program includes assigning the older managers to help the younger ones meet people in the organization and get advice on managing their careers. This can be described as
mentoring
Diversity tends to create
mistrust and tension
An organization that is marked by an absence of prejudice and discrimination and by low levels of intergroup conflict is known as a _____ organization.
multicultural
An organization that values cultural diversity and is willing to utilize and encourage it is referred to as a _____ organization
multicultural
Kim states that her organization values diversity and encourages the diverse workforce to make maximum contributions to achieve strategic goals. Based on the description given by Kim, it can be understood that she belongs to a _____ organization.
multicultural
According to Deming's 14 points of quality, which of the following has to be eliminated, as they are contrary to the idea of continuous improvement?
numerical quotas
Which of the following is critical for diversity programs to succeed?
obtaining top management leadership and commitment
Which of the following statements is true about a 360-degree appraisal?
often the person being rated can select the appraisers
The _____ structure is an organizational form that emphasizes flexibility where jobholders rely more heavily on judgment than on rules
organic
Which of the following has both, administrative functions to provide information for salary and promotional decisions and developmental functions to provide insight for training or other improvement decisions?
performance appraisal
Downsizing in organizations refers to the
planned elimination of organizational positions
Sammy's Detailing is a fast-growing organization that performs auto detailing off-site, typically at customers' homes or workplaces. Earlier this year, the HR department compared the amount and type of employees the company should have in order to support the desired growth. It also determined how to achieve this. Thus, it concluded that the company would need to hire six more mobile detailers for this market, at this time, and try to retain those that were currently employed. Earlier in the quarter, it had begun implementing its recommendations by beginning a recruitment program and revising the pay system. Now the HR department is beginning a formal process to evaluate how well the recruiting and retention has been going, and whether the staff levels are now appropriate. Which of the following stages is exemplified when the HR department evaluated the amount and type of employees that should be hired?
planning
The human resources planning process occurs in three stages
planning, programming, evaluating
James states that his organization also has a diverse workforce and uses affirmative action approach to manage it. However, he says that most minority employees are placed in similar job positions. it can be inferred that James belongs to a _____ organization
pluralistic
Coordination refers to the
procedures that link the various parts of the organization
Which of the following is a support activity in the generic value chain?
procurement
Amanda's manager offered to double her annual raise in exchange for a dinner date with him. She was upset because she had no interest in dating him, yet she really wanted the raise. Which of the following types of harassment is Amanda experiencing?
quid pro quo harassment
Submission to or rejection of sexual conduct that is used as a basis for employment decisions is referred to as
quid pro quo harassment.
Firms can create a competitive advantage when human resources are:
rare
The consistency of test scores over time and across alternative measurements is known as:
reliability
The term logistics refers to the movement of:
resources into the organization and products from the organization to its customers
The principal idea of reengineering is to
revolutionize key organizational systems and processes
Mark has been assigned with the task of estimating the appropriate size at which the company can perform. Mark's task to successfully achieve an appropriate size at which the company can perform most effectively is known as ____.
right sizing
Which of the following is a primary activity in the generic value chain?
service
The Bureau of Labor Statistics projects that there will be a(n):
short supply of entry-level workers
One of the most important contributors to total quality management has been the introduction of statistical tools to analyze the causes of product defects in an approach called ____.
six sigma quality
As a development requirement for his new job, Rob attended a seminar that focused on listening skills and giving and receiving feedback effectively when working with employees different from oneself. Rob took part in role playing to practice these skills with other managers and employees, many with diverse backgrounds. This type of instruction is referred to as
skill building
Training designed to allow all employees and managers to develop their ability to deal effectively with one another and with customers in a diverse environment is called
skill building
The number of subordinates who report directly to an executive or supervisor is called the:
span of control.
The part of the ad in the local newspaper which stated that the company requires a well-trained mechanical engineer with good knowledge in large scale production machinery is an example of a job ____.
specification
The skills, knowledge, abilities, and other characteristics needed to perform a job are detailed in a job
specification
departments that include research, legal, accounting, public relations, and human resources departments.
staff departments
Establishing common routines and operating procedures that apply uniformly to everyone is called ____.
standardization
The selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers is a(n):
structured interview
The estimate an organization makes regarding the number and quality of its current employees and the availability of workers externally is called a(n):
supply analysis
Narrow spans of control build _____ organizations
tall
At times of downsizing, the dismissed employees' immediate supervisors discuss the need for downsizing with them. This is an example of a(n) ____.
termination interview
As organizations focus on responding to customer needs, they soon find that the traditional meaning of a customer expands to include internal customers. The word customer now refers to ____.
the next processs
Which of the following is true of personality tests?
they may be seen as discriminatory
_____ refers to strategies aimed at reducing the total duration it takes to deliver a product or service.
time based competition
_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.
total quality management
Teaching lower-level employees how to perform their present jobs is referred to as:
training
The underlying goal of managing diversity is to
understand and value employee differences
The _____ of a firm's structure is the starting point in understanding the organizational issues such as reporting relationships, authority, and responsibility
vertical dimension