mgmt test questions???
Jewel's company was just purchased by a much larger competitor who makes products in a similar line. The products made by Jewel's company will still be made, but branded with the new company's name. Which type of diversification does this process involve? Unrelated diversification Merger Backward vertical integration Acquisition
Acquisition
In what way does operations management affect the economic stability of a firm? By combining resources into something more valuable than the cost of the individual resources By using purchasing management more effectively By bringing customers and products made by others together By determining process layouts
By combining resources into something more valuable than the cost of the individual resources
What does the GE Business Screen use to determine the attractiveness of an organization? Market share Growth rate Profitability Competitive position
Competitive position
Which of the following is a type of technology that is used to design and build products using computers? Computer-integrated manufacturing Flexible manufacturing systems Robotics Computer-assisted manufacturing
Computer-assisted manufacturing
Which of the following best explains what occurs during the step of selecting the best alternative when completing the rational decision-making process? Ascertain the extent to which the alternative chosen and implemented has worked. Each alternative is evaluated to determine its feasibility, its satisfactoriness, and its consequences. Some stimulus indicates that a decision must be made. Consider all situational factors, and choose the alternative that best fits the situation.
Consider all situational factors, and choose the alternative that best fits the situation.
What does an organization use to manage its operations across several industries and several markets simultaneously? Distinctive competence SWOT analysis Business-level strategy Corporate-level strategy
Corporate-level strategy
Manoj works for a large organization, and each division is set up as its own profit center. Within operations, what should the control systems Manoj uses focus on? All elements related to profitability Elements most crucial to goal attainment Screening control systems to monitor products Elements that are most affected by the supply chain
Elements most crucial to goal attainment
What is the first step that a manager should take in executing a tactical plan? Make sure that each decision maker has the information and resources necessary to get the job done. Monitor ongoing activities derived from the plan to make sure they are achieving the desired results. Evaluate every possible course of action in light of the goal it is intended to reach. Make sure that integration of activities is present to minimize conflict and inconsistent activities.
Evaluate every possible course of action in light of the goal it is intended to reach.
Due to an explosion at a supplier's plant, L'Meese will no longer be able to achieve goals set by her division manager. What should L'Meese remember about goals? Goals will not affect the planning process for other divisions. Goals are targets, not absolute objectives. If goals are not met, the mission must be changed. Goals focus only on general issues, not specific issues.
Goals are targets, not absolute objectives.
What does the BCG matrix use to evaluate an organization's set of businesses? Growth rate and market share Stable performance over time Unrelated diversification Synergy between divisions
Growth rate and market share
Kaia's firm took its distinctive competencies and used those when expanding into foreign markets. This provided it with the same firm-specific advantage it had in its original location. Which strategic alternative for international business is Kaia's firm using? Home replication Transnational Multidomestic Global
Home replication
What is the premise of the administrative model of decision making? The use of consensus and expert opinion in the decision-making process How decisions should be made The conditions in which decisions are made How decisions are actually made
How decisions are actually made
Mikel is a middle-level manager who is in the process of determining goals and objectives for his managers. He has set goals he feels are necessary to achieve the strategic goals given to him. Which of the following will these goals focus on? General issues to address The scope of the entire business operation How to operationalize actions Short-term things to accomplish
How to operationalize actions
What is the advantage of using automation technology in a manufacturing process? Ability to incorporate fixed-position layouts in facilities No need to build prototypes Replacement of small batch production with continuous process technology Improved products and services
Improved products and services
In which of the following areas is the just-in-time method used? Computer-integrated manufacturing Inventory management Automation Quality management
Inventory management
Yui is working on a new marketing campaign and has decided to form a team to help with this process. What are the advantages of using a team for the marketing decisions? Compromises may emerge. Groupthink can occur. More alternatives are likely to be generated. More acceptance of the final decision is likely.
More alternatives are likely to be generated.
Which type of goals are set by and for lower-level managers? Strategic Tactical Operational Long-term
Operational
How can encouraging creativity and flexibility help an organization that is pursuing a prospector strategy? Opportunities can be protected from the threat of new competitors. Opportunities can be created and it can quickly change to take advantage of them. Opportunities can be pursued if they create a cost leadership opportunity. Opportunities can be identified and a centralized organization structure can be established.
Opportunities can be created and it can quickly change to take advantage of them.
Which of the following is an advantage of unrelated diversification? It allows organizations to exploit important synergies. Research suggests that it leads to high performance. Corporate-level managers have a subtle understanding of the different businesses. Organizations can allocate capital to maximize corporate performance.
Organizations can allocate capital to maximize corporate performance.
Arayla owns a small printing firm, and she needs a better way to determine which projects to work on and when. Which of the following can Arayla use to improve the control of finished goods inventory? Distribution systems Purchasing models Production scheduling systems Shop-floor systems
Production scheduling systems
The manager of Follicle, a salon and spa, believes that the techniques they have followed for generations are superior to the latest techniques that are scientifically proven to be more effective. He fears that the use of new techniques may lead to failure and continues to use the existing techniques. In this scenario, which of the following barriers to goal setting and planning is most evident? Reluctance to establish goals Improper reward system Resistance to change Inappropriate goal setting
Resistance to change
Petra is uncertain where to begin in formulating strategy for her division. What is a good place for her to start? Business-level analysis Tactical plans SWOT analysis Single-use plans
SWOT analysis
When training new salespeople, Dezmon teaches the employees a step-by-step process and the sequence of activities for qualifying prospects and arranging credit. What does Dezmon use to facilitate this process so he is certain the correct steps are followed in the correct order, every time? Policies Standard operating procedure Rules and regulations Contingency plan
Standard operating procedure
What refers to a condition in which the decision maker knows with reasonable certainty what the alternatives are and what conditions are associated with each alternative? Decision-making condition State of certainty State of uncertainty State of risk
State of certainty
What is the method by which processes are operationalized or executed within the organization? Resource deployment Strategy formulation Strategy implementation Business-level strategy
Strategy implemntation
What is escalation of commitment? The tendency to search for alternatives only until one is found that meets some minimum standard of sufficiency. An innate belief about something without conscious consideration An informal alliance of individuals or groups formed to achieve a common goal The commitment toa course of action even when the decisions appear to have been wrong
The commitment toa course of action even when the decisions appear to have been wrong
Which of the following is true of decision makers in the classical decision model? They have no information about the possible alternatives. They have complete information about the decision situation and alternatives. They evaluate all aspects of the decision situation intuitively. They cannot effectively eliminate uncertainty.
They have complete information about the decision situation and alternatives.
Why do organizations have a difficult time focusing on weaknesses? They might indicate poor managerial skills. They often replace organizational strengths. They may indicate overinvestment in skills needed to accomplish the mission. They may focus on the wrong context for assessing internal strengths.
They might indicate poor managerial skills.
What occurs when goals are consistent up and down the organization, and strategic, tactical, and operational goals agree with one another? Horizontal consistency Higher commitment levels Greater likelihood of success Vertical consistency
Vertical consistency
A theoretical advantage of unrelated diversification is that _____. -a business will have stable performance over time -a business will have high performance at the outset -corporate managers will focus on the future performance of the business -corporate managers will have a great understanding of a business
a business will have stable performance over time
Which concept can be used by managers to develop a better understanding of their inherent biases and limitations? Satisficing Bounded rationality Ethics Classical model
bounded rationality
JJ's Auto Repair is where most residents go for any type of car repair. Inspired by his entrepreneurial son, JJ has decided to open a detailing shop on an adjoining property. Which type of strategy targets the market of local automobile owners for the purpose of increasing revenues? Corporate-level Scope Business-level Resource-level
business level
Geert is in charge of ensuring that all products produced in his division meet the established standards for design and operating characteristics. Which dimension of quality is Geert responsible for? Aesthetics Performance Conformance Reliability
conformance
The decision-making process begins by _____. defining the decision situation identifying alternatives choosing the best alternative putting the chosen alternative into action
defining the decision situation
Jones International is a large organization with holdings in the United States, Europe, and Southeast Asia. The corporation's mix of strategic business units (SBUs) allows the company to exploit its strengths and capabilities in more than one line of business and to exploit synergies across business lines. One of the disadvantages of Jones International's strategy is that it _____. increases overhead costs increases economic risk increases management complexity increases the company's dependence on the success of its largest SBU
increases management complexity
During recent union negotiations, Hua, the company's labor expert, refused to concede to a demand made by the union. While this could have resulted in a strike, Hua felt the union was bluffing and would not strike. What was Hua's decision to refuse the union's demand based on? Group interaction Intuition Ethics Political forces
intuition
Even though automation replaces the use of human labor, in the long run, more jobs are added than lost. What is this attributed to? Increased output More accurate feedback in automated systems Overall economic growth Shortage of skilled workers
overall economic growth
Which of the following can be a major disadvantage to a task force or committee? Politics Can be replaced by nominal groups Arguments Are effective for forecasting only
politics
Bhavik needs to address overcapacity at his plant, but he wants to avoid inappropriate assumptions and common pitfalls associated with making decisions. He wants his approach to be based on logic and sound reasoning. He also expects that his strongly held belief in benchmarking will enhance the quality of his decision. Which decision-making model should Bhavik use in this situation? Experiential Classical Evidence-based Rational
rational
Ruben manages a claims processing center for an established health care insurer. Insured patients' most frequent complaint is that it takes too long for claims to be repaid. Industry shifts are increasing pressure for insurance companies to be more competitive. Which dimension of quality has the greatest bearing on customer satisfaction in this case? Serviceability Features Conformance Reliability
servicability
Carduci Corporation is a food processing company that specializes in a complete line of artisan sausage products. The top leaders in the organization have established a strategy that involves increasing the marketing budget to grow sales. Neal is the head of the marketing department, and it is his job to develop a plan that flows from and is consistent with the strategic plan. Which type of plan will Neal work to develop? Organizational Mission Tactical Operational
tactical
Decision making is the process of _____. carrying out multiple courses of action as opposed to one adopting one course of action as opposed to others monitoring day-to-day activities and progress of an organization reviewing the finances of an organization
adopting one course of action as opposed to others
Avec is working to achieve an ISO 14000 certification for her organization. Which area of quality does ISO 14000 focus on? External audits Quality management systems Environment Efficiency and effectiveness
environment
Which of the following is a physical configuration of facilities arranged around a single work area that is used for the manufacture of large and complex products such as airplanes? Process layout Fixed-position layout Product layout Cellular layout
fixed position layout
Nila needs to determine the most efficient way to distribute orders to customers. Which inventory type should she pay close attention to? In transit Raw materials Finished goods Work in process
in transit
In order to further an organization's goal of increasing sales by a large margin, the managers coordinate the acquisition of a number of retail outlets in smaller cities. These acquisitions represent the implementation of a(n) single-use plan. contingency plan. operational plan. tactical plan.
tactical plan
As the most common form of decision-making groups, which of the following includes members who openly discuss, argue about, and agree on the best alternative? Delphi group Nominal group Coalition Team
team
The area that increases the difficulty of an organization performing at a high level is a _____. strength weakness strategy threat
threat
