MGMT5320 Chapter 8

78. _____ rules are supposed to encourage divergent thinking while minimizing evaluation apprehension and other team dynamics problems.

Brainstorming

42. You have just been asked to lead a team of 50 people. How do you organize the work?

Break the team into smaller groups by abilities.

28. ________ are employees with similar or complementary skills that are organized into one unit.

Developmental teams

80. _________ is a strategy that can be quite effective at generating creative ideas with minimal production blocking, evaluation apprehension, or conformity problems.

Electronic brainstorming

72. Which of the following statements about evaluation apprehension in team settings is true?

Evaluation apprehension is more likely to occur when team members formally evaluate each other's performance throughout the year.

25. Brooks's Law says that adding more people to a late software project only makes it later. This law is mainly referring to

the existence of process losses.

35. Pooled interdependence is

the lowest level of interdependence

23. Fellow team members often monitor performance more closely than a traditional supervisor. This is particularly true where the team's performance depends on

the worst performer in the group./ resources expended toward team development and maintenance.

29. Employees are more motivated in teams because

they have a drive to bond.

51. A role is a set of behaviors that people are expected to perform because

they hold certain positions in a team and organization.

32. Social loafing is minimized by

using team members who are self-motivated.

70. David works in Connecticut, Tim is located in Canada, and Raj is in India. In order for them to work together on a project, they will need to become a(n)

virtual team.

45. In which of the following scenarios would stakeholders be more likely to believe the team's decision is fair?

when the team mirrors the surface or deep-level diversity of its constituents

57. Which of the following is true about calculus-based trust?

It is the lowest potential trust in organizations.

46. Which of the following generally occurs during the storming stage of team development?

Members try to establish norms of appropriate behavior and performance standards.

66. _____ are more successful when the work site and technology support coordination and communication among team members and increase job enrichment.

Self-directed teams

60. _____ are knowledge structures mutually held by team members about expectations and ideals of the collective task and team dynamics.

Team mental models

74. Which of the following is not one of the effects of team efficacy?

Teams engage in more conflict.

52. Which of the following is a major problem associated with team-building activities?

They are used as general solutions rather than specific solutions.

53. How do norms affect the behavior of team members?

They help the team regulate and guide the behaviors of its members.

69. _____ have become commonplace in most organizations.

Virtual teams

63. Which of the following is true about virtual teams?

Virtual teams enable organizational learning and promote globalization.

68. Virtual teams should have

a toolkit of communication channels.

47. During the _____ stage of team development, team members shift their attention away from task orientation to a relationship focus.

adjourning

39. "Fault lines" are more likely to occur when teams

are diverse

79. Which creative structure minimizes the problem of production blocking?

brainwriting

41. Which one of the following is an environmental driver?

changing societal expectations

37. Which of the following competencies would primarily assist team maintenance?

comforting

76. What may cause team members to suppress their dissenting opinions?

conformity

43. Of the five Cs, which one of the following has the behavior of accommodating others?

cooperating

38. Which are the task-related characteristics in the "five C's" of effective member behaviors?

coordinating and communicating

62. Which of the following describes virtual teams?

cross-functional groups of employees that operate across space, time, and organizational boundaries

16. Groups are considered teams only when

employees directly interact with each other and coordinate work activities.

54. Team cohesiveness tends to be higher when

entry into the team is difficult.

Refer: Exhibit 8.1 18. Informal groups

exist primarily for the benefit of their members.

40. Teams with strong fault lines

experience more dysfunctional conflict within the team.

64. Which of the following is not a skill or characteristic required of virtual team members?

extraverted personalities

48. In which stage of team development is there a period of testing and orientation in which members learn about each other and evaluate the benefits and costs of continued membership?

forming

56. Calculus, knowledge, and identification are the three

foundations of trust in teams.

71. Production blocking and evaluation apprehension

hinder organizational decision making in teams

31. Which strategy to reduce social loafing are you implementing if each team member's task has high motivation potential?

increase job enrichment

33. Which of the following is not a factor that favors effective team behavior?

individual rewards for contributions to the team

77. The main reason teams become overconfident is because

it is a team-level variation of self-enhancement.

22. The drive to bond and the dynamics of social identity theory both explain why people

join informal groups.

58. Which of the following foundations of trust is determined mainly by the other party's predictability?

knowledge-based

59. Liam works in a team of four other accounting professionals within a company. Liam doesn't particularly agree with many of his teammates' ideas, such as leaving work early and failing to double-check some account entries. However, he works comfortably with the group because their behavior and decisions are predictable. What foundation of trust does Liam have in this team?

knowledge-based

67. What makes a virtual team different from a conventional team?

lack of co-location

27. Keeping the team size sufficiently small and designing tasks such that each team member's performance is measurable are two ways to

minimize social loafing.

26. Social loafing occurs

more when the task is boring than when it is interesting.

75. In which decision-making structure do participants typically meet, but only interact with each other during two of the three steps of the process?

nominal group technique

49. The team has developed its first real sense of cohesion and a consensus forms during which stage?

norming

73. Team efficacy can cause team members to be _____ their decisions.

overconfident in

21. According to social identity theory

people define themselves by their group affiliations.

34. Two company divisions produce completely different products but must seek funding from the same head office for a capital expansion project. The relationship between these two divisions would be best described as

pooled interdependence.

30. A team has high skill diversity when its members

possess different skills and knowledge.

65. To manage virtual teams effectively, organizations should

provide documented work processes and clear objectives.

36. Employees with _____, in which work output is exchanged back and forth among individuals, should be organized into teams to facilitate coordination in their interwoven relationship.

reciprocal interdependence

44. In which of the following scenarios would a diverse team be better than a homogeneous team?

representation bringing different viewpoints to the decision

55. When compared to people in low-cohesion teams, members of high-cohesion teams

resolve conflicts swiftly and effectively.

20. Which one of the following types of teams is best known for having members who are organized around work processes that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of those tasks?

self-directed

61. Which one of the following allows employees to collectively plan, organize, and control work activities with little or no direct involvement of a higher-status supervisor?

self-directed teams

50. The _____ stage is marked by interpersonal conflict as members become more proactive and compete for various team roles.

storming

19. Synergie Inc. formed a team to improve revenues for its service stations along major highways in Malaysia. This team, which included a service station manager, a truck driver, and four or five marketing executives, disbanded after it had reviewed the Malaysian service stations and submitted a business plan. This team is called a(n)

task force.

17. A task force refers to any

temporary team that investigates a particular problem and typically disbands when the decision is made.