MGT 300- Chapter 3

____ main goal is to protect legal rights of employees and consumers, create competition in the marketplace and protect the ecological environment

Regulatory agencies

____ and treating the external environment is known as:

Scanning

Complexity/ Change Environmental Matrix: In this environment, the organization interacts with relatively few key factors, but those that do affect it are dynamic and constantly changing

Simple/dynamic environment

Complexity/ Change Environmental Matrix: In this environment, organizations are involved with relatively few key factors and these factors either do not change or change *slowly* over time

Simple/stable environment

When our aging society's preference healthy eating and living increase, the company is being affected by which of the factors in the *general* environment? A. Technological B. Economic C. Social/socio-cultural D. Legal/political E. None of the above

Social/socio-cultural

When we read that more men are staying home and taking care of the children while the wife works, that is an example of which *general* environment factor? A. Political B. Economic C. Socio-cultural D. Technical E. Lifestyle

Socio-cultural

Demographic forces and social forces

Socio/ cultural factors

____ serve has the spokesperson/voice for the people due to powerful organizations being unresponsive to peoples needs and wishes

Special interest groups

___ are firms that provide the resources, information, raw materials and other components or activities as inputs for firms

Suppliers

____ are firms that provide the resources, information, raw materials, and other components or activities as inputs for firms. A. Customers B. Suppliers C. Competitors D. The sociocultural factors

Suppliers

___ consists of inputs, operations and outputs

Systems

Examples of ___ environment factors (stakeholders): -Suppliers -Regulatory agencies -Competitors -Customers -Special interest groups such as consumer groups, social cause groups and labor unions

Task

Special interest groups are part of which environment?

Task

___ are the means by which organizations transform inputs into outputs

Technological factors

The *macro* environment that is composed of five factors external to the organization and industry which also *indirectly* affects an organization

general

What 3 specific environments comprise and organizations total environment?

general, task, internal

What is an example of a company/organization that managed their external environment well during a catastrophic event?

BP

What is an example of a complex/dynamic environment?

Boeing or Microsoft

___ refers to the frequency and extent of changes of key factors in the organizational environment

Change

___ are those companies that directly compete for the same customers using similar products or services

Competitors

____, part of the organization's task environment, are those companies that directly compete for the same customers using similar products or services. A. Suppliers B. Customers C. Labor markets D. Competitors

Competitors

Complexity/ Change Environmental Matrix: Managers in this environment have the most difficult managerial challenge of all, for organizations operating here face a great many complex environmental factors which change rapidly

Complex/dynamic environment

Complexity/ Change Environmental Matrix: Organizations operating in this environment interact with many important and dissimilar factors. However, the factors do not tend to change frequently or dramatically.

Complex/stable environment

___ refers to the number of key factors operating in the organizational environment and the similarity of these factors

Complexity

___ is an *internal* environment factor

Culture

___ is an example of a regulatory agency

EPA

Interest rates are part of which *general* environment factor?

Economic

When a manager learns that the minimum wage has risen that will impact employment/unemployment, the company is being affected by which of the factors in the general environment? A. Technological B. Economic C. Socio-cultural D. Legal/political E. International

Economic

In simple terms we are referencing the business cycle

Economic factors

T or F: Organizations are generally considered to be part of a *closed* system.

False

Any international upheaval that could *indirectly* affect organizations that have ties to affected area

International factors

Those macro or general environmental factors that affect all firms and industries arising from outside of the firm's country of origin are referred to as: A. International factors B. Legal/political factors C. Sociocultural factors D. Natural Factors

International factors

____ refer primarily to the activities of Federal, State, and Local governments that may have significant impacts on organizations

Legal/Political factors

___ is a social cause group

MADD

___ means that the firm or organization is not only affected by the environment but also affects the environment

Open system

Shared philosophies, values, beliefs, and behavior patterns that form the organizations core identity

Organizational culture

____ is the shared philosophies, values, beliefs, and behavior patterns that form the firm's core identity. A. The legal dimension B. Organizational culture C. The socio-cultural dimension D. The supplier dimension

Organizational culture

____ also known as its macro-environment, comprises the five factors--technological, economic, sociocultural, legal/political, and international--that affect *all* industries and firms. A. The general environment B. The microenvironment C. The task environment D. The organizational environment

The general environment

What is an example of a simple/stable environment?

US Steel

What are some examples of Legal/political factors we have experienced recently?

Weed, vaping and NCAA

Examples of ___ environment factors: -Technological -Economic -Socio/cultural -Legal/Political -International

general

In a ___ interaction has a minimal effect on the firm and how it operates

closed system

From a ___ standpoint, a *slower* economy means less ___ income

consumer; disposable

Without ___ businesses do not survive for long

customers

Does a *task* environment affect an organization directly or indirectly?

directly

The ___ factor does not affect all organizations the same way

economic

The ___ can be considered everything that affects the organization externally and internally

environment

To function effectively over time, firms must treat ___ as an *open system* rather than a closed system

environment

Scanning and treating the ___ environment as an open system requires more resources, including time and money

external

What is an example of a complex/stable environment?

higher education

One of the hardest jobs a manager has is deciding what to include as well as what to ___ when scanning both the external and internal environments

ignore

Does *general* environments affect an organization indirectly or directly?

indirectly

Systems consist of what 3 things:

inputs, operations and outputs

Factors like ____ affects managements decisions to borrow money

interest rates

Factors *inside* the organization such as its *culture*, organizational structure, policies, and people

internal

The BP oil spill of 2010 indirectly effected the ___ environment

international

New technology can make old technology ____

obsolete

What is an example of special interest groups?

social cause groups

Competitors are an example of which environment factor?

task

Those *external* factors that interact *directly* with the organization

task

The ____, also known as the operating or industry environment, refers to elements within the external environment that interact directly with the organization. A. Internal environment B. General environment C. Task environment D. Technological environment E. None of the above

task environment

What is an example of a simple/dynamic environment?

the toy industry