MGT 310- Ch 11

Which behaviors can cause a hostile work environment? (Check all that apply.)

Demeaning jokes Suggestive remarks Displays of pornography

Which of the following problems are most likely to arise among diverse people in an organization? (Check all that apply.)

Tension Exclusion Mistrust

Saving Dollars management uses which of the components for building diversity?

not cultivating diversity

Young workers generally look for jobs that

provide positive feedback

What are the two types of sexual harassment?

quid pro quo and hostile work environment

Maintaining work-life balance and parenting can be particularly challenging for women. To help attract and retain women, companies are offering "family-friendly" fringe benefits such as Blank______. (Check all that apply.)

in-home care for elderly family members flexible work schedules onsite child care

Robert admits that it would be beneficial to hire an African American because there are presently very few minorities who work for Beck n' Call and none in management. Which of the following is most related to Robert's view?

affirmative action

Which of the following are expectations that put some women at a disadvantage in the workplace? (Check all that apply.)

Companies expect employees to sacrifice their personal lives for the sake of the company. Companies require long hours, especially at the managerial levels.

What is the largest unemployed minority population in the United States?

People with disabilities

Which of the following might lead us to stereotype colleagues who are different? (Check all that apply.)

We filter our perceptions through our own values and culture . We tend to hear what we expect to hear and see what we expect to see. We are limited by our own backgrounds and experiences.

What has resulted from family-friendly work policies?

Employees are more productive.

Which statement about managing diversity in the workplace is true?

Managing diversity is challenging.

True or false: Men's roles in society have changed and they now carry the bulk of family responsibilities.

False

A(n) Blank______ workforce can provide a company with greater knowledge of the preferences and consuming habits of a diversified marketplace.

diverse

Common unexamined assumptions people make concern ______.

the role of men as providers the role of women as caregivers heterosexual norms

Which statement best captures the way in which managers are trained to manage employees at Saving Dollars?

Each employee should be managed exactly like everyone else.

______ are higher-level managers who help ensure that employee are introduced to top management and socialized into the norms and values of the organization.

Mentors

Organizations should ensure that their performance appraisal and reward systems reinforce the importance of effective diversity management. This is ________, one of several strategies for retaining employees.

accountability

What type of diversity training program would be most beneficial for Syl to mandate that Bob take in order to increase his ability to listen to Daniel's rebuttal and demonstrate comprehension of Daniel's side of the situation?

skill building

True or false: Differences in pay can be attributed to the fact that women are rated more poorly on performance evaluations than their male counterparts.

False

Lack of cohesiveness in a group can affect performance in what two ways?

Increased miscommunication Decreased productivity

The U.S. workforce is aging. What are implications for today's managers and organizations as a result of this trend? (Check all that apply.)

Retirees are being asked to return to the workforce. Industries such as construction and health care are facing critical skilled-labor shortages. Entry-level workers will be in short supply as the growth in the number of young workers increases only sligh

Which of the following statements best describes Saving Dollars' training and development?

It has extensive training for new employees only.

Awareness building and skill building are the two components of ________ training.

diversity

Factors that have influenced the increase of women in the labor market include ______. (Check all that apply.)

financial necessity social changes during the 1960s and 1970s

Michelle realized that she was less likely than her male coworkers to get special assignments that offered an opportunity to prove themselves and advance through the ranks. When she confronted her supervisor about this, he said that because he knew she had two small children, he assumed she would be too busy taking care of them to afford the time for any further responsibilities. Thus, the supervisor was ________ because Michelle was a woman with children.

making unexamined assumptions

Which statements relating to U.S. education and the workplace are true? (Check all that apply.)

4% of native-born workers have not completed high school. 22% of foreign-born workers have not completed high school.

What is the largest and fastest-growing minority group in the United State?

Hispanics

What is the key to managing diversity effectively?

Flexibility

True or false: Today's workforce places less importance on educational degrees and more importance on strength, stamina, and skill in a trade.

False

Valuing Diversity and the Obstacles of Assumptions

Ethnocentrism-Paul Similarity-Charles Parochialism-Rebecca Homogeneity-Marisa

How would you describe Saving Dollars' inventory system?

revolutionary, but likely less difficult for early career employees

Proven ways to retain employees include which of the following?

mentoring support groups career development

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments does not include

racist perspectives

Which of the following statements is not an example of an important way diversity can help an organization?

Diversity can help an organization hire fewer minorities.

What term describes organizations that value cultural diversity, encourage it, and use it to their advantage?

Multicultural

Which are ways that diversity and inclusion promote creativity and innovation in a competitive marketplace? (Check all that apply.)

Diverse groups are freer to deviate from traditional approaches. Diversity brings a broader base of experiences.

Which form of sexual harassment is perpetrated when unwelcome sexual conduct creates an intimidating work environment?

Hostile environment

What type of positions in a firm are most helpful to career development and promotions?

Line positions

Which skills are taught in an effective diversity training program aimed at building interpersonal skills? (Select all that apply)

active listening giving feedback coaching

Which of the following is likely to result when managers do not effectively manage stereotyping?

Employees may get frustrated and reduce their commitment.

As a result of personal filters and distortions, many of which result from their backgrounds and experiences, group members often ________ colleagues who are different from them, rather than accurately perceiving and evaluating those individuals' contributions, capabilities, aspirations, and motivations.

stereotype

Robert believes that Jacqueline would be better choice because she is married. If Robert believes that married individuals are more responsible, he most likely would be showing signs of

stereotyping.

The management of Beck 'n Call should strive to develop a(n) ______ organization.

multicultural

What happens when managers recognize cultural and religious holidays, accept different modes of dress and accommodate dietary restrictions of their employees?

They support diversity.

Which statements describe population trends impacting the U.S. workforce? (Check all that apply.)

About one in three residents in the United States is a racial or ethnic minority. The number of Asian American, black, and Hispanic American workers is expected to grow faster than that of white males.

Despite gains for minorities and immigrants in the workforce, disparities in employment and earnings continue to exist, including

higher unemployment rates for black and Hispanic workers lower earnings for black and Hispanic workers discrimination in hiring when people with ethnic-sounding names apply for jobs

Unwelcome sexual conduct that is a term or condition of employment is defined as Blank______ and is a violation of Title VII of the Civil Rights Act of 1964.

sexual harassment

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as Blank______. (Check all that apply.)

benefits promotions compensation recruitment

Diversity training programs make an effort to

develop the skills needed to manage a diversified workforce effectively identify and reduce hidden biases

______ is defined as legally mandated efforts to recruit and hire qualified members of groups that have been discriminated against in the past. The intent was not to prefer these group members to the exclusion of others, but to correct for the long history of discriminatory practices and exclusion.

Affirmative action

Special efforts to recruit and hire qualified members of groups that were discriminated against in the past are collectively known as

affirmative action.

"We have had success with a diverse workforce," said Patricia James, CEO. "Our employees prefer a diverse workplace, and our

clients prefer to do business with a diverse organization."

The most common source of problems in managing diversity is

communication

An important step for companies who want their employees develop their careers and attain promotions is to

make sure deserving employees can work in line positions

To help minorities and women enter the informal network that provides exposure to top management, many companies have implemented formal ________ programs.

mentoring

Which statement regarding gender issues in the U.S. workforce is false?

Only 10% of married couples are dual-income households.

The maker of handcrafted and vintage items, Etsy, recognized that the demographics of its customers were quite different from the demographics of its engineers. Which diversity activity enabled the company to learn this?

Organizational assessment

Which of the following are possible explanations for the wage gap between men and women? (Check all that apply.)

Women are not negotiating pay as effectively as men. Women have career interruptions to care for family.

Diversity and inclusion can provide organizations with a competitive advantage. This occurs because

a diverse workforce can give an edge in a global economy by facilitating understanding of other customs, cultures, and marketplace needs women and minorities may prefer to patronize organizations that value diversity

If an employee files a complaint of sexual harassment with the Equal Employment Opportunity Commission, the EEOC may Blank______. (Check all that apply.)

seek a settlement if evidence is found conduct an investigation request mediation if evidence is found file a lawsuit

Having expanded beyond gender or skin color, diversity also refers to which of the following differences?

Disability status Sexual orientation Nationality

Because they miss fewer days of work and exhibit lower turnover, in addition to the fact that the company may take advantage of available tax credits, _____ workers represent an unexplored but productive labor market.

Disabled

Which of the following statements is true of sexual harassment?

It is any unwelcome sexual conduct that is a term or condition of employment.

What term describes the practice of understanding and deeply valuing employee differences to build a more effective and profitable organization?

Managing diversity

Lupita is on a management track at her workplace. She meets regularly with Analise, a high-level executive who has taken Lupita under her wing. Lupita receives advice and valuable information from Analise. This is an example of

Mentoring

Which of the following are strategies designed to promote the hiring and success of mentally and physically disabled people in the workforce? (Check all that apply.)

Tax credits for hiring disabled workers Passage of the Americans with Disabilities Act (ADA) Assistive technologies that make it easier to be productive

Which of the following are reasons teenage workers are a particularly vulnerable population with regard to sexual harassment? (Check all that apply.)

They feel hesitant to speak up. They are inexperienced. They tend to hold lower status jobs.

The term diversity, when applied to people in the workforce, refers to

all kinds of differences.

"Ten years ago, our organization did not recognize, much less address, the cultural aspects of integration. However, we corrected that failure and, today, we are truly a multicultural organization that values diversity. In fact, we ________," said Cassandra Hecht, manager of human resources.

are marked by an absence of prejudice and discrimination

The best form of diversity training revolves around ______.

developing interpersonal skills

Knowing that the U.S. workforce is increasingly diverse, managers can support diversity by recognizing and accommodating

dietary restrictions religious holidays accommodations for disabilities

According to researchers, younger workers can be challenging to manage because they tend to be Blank______. (Check all that apply.)

high maintenance high performers

When racial disparities exist in employment and earnings, it creates a problem by ______.

leaving aspiring young minorities with fewer role models and mentors

Companies such as Accenture are helping women break through the proverbial glass ceiling by

making arrangements for part-time assignments sponsoring monthly networking events for its female employees

Outdoor Adventures, a company that manufactures and markets gear for hiking, camping, and other outdoor activities, has a positive, proactive attitude toward the issue of diversity in the workplace. Not only does it seek to hire and retain a diverse workforce, but it values each employee as an individual, while also celebrating the differences between people. This is an example of

managing diversity.

Even in today's changing society, women still carry the bulk of which family responsibilities? (Check all that apply.)

Child care Elderly parent care Household work

Which results have been reported by employers who have adopted family-friendly programs? (Check all that apply.)

Improved morale Decreased absenteeism Reduced turnover

What are communication issues that can arise due to diversity? (Check all that apply.)

Inaccuracies Slowness Misunderstandings

How do diversity and inclusion initiatives positively impact an organization's competitive advantage?

Increased ability to attract and retain talent Increased ability to leverage creativity and innovation in problem solving Improved perspective in differentiated markets

Why is employee retention more important now?

It is difficult and expensive to replace employees.

Which statements are true about awareness building in employee diversity training? (Check all that apply.)

Its aim is to make employees aware of the assumptions they make about others. Its aim is to show employees how their assumptions affect their behaviors.

Which of the following describe support groups? (Check all that apply.)

They provide emotional support for members. They provide career support for members. They help diverse employees understand corporate culture.

Bob suddenly no longer feels comfortable working with Daniel because of Daniel's sexual orientation. This attitude has already weakened the ties between the two as group members. If Syl is truly trying to manage diversity and inclusion, which challenge must she realize is most directly relevant to the above outcomes?

lower cohesiveness

Organizations can leverage diversity in minority markets and gain a competitive advantage by

reflecting the community population mix in the organization workforce establishing purchasing contracts with minority-owned businesses recognizing minority purchasing power

In order for diversity programs to succeed, it is critical that ________ commit to such programs so that other parties in the organization will take it seriously.

top management

As a result of the Civil Rights Act of 1964, gender discrimination is gradually being eliminated. Women have been positively impacted, although equality has not yet been achieved. Which of the following conditions still exist for women in the workforce? (Check all that apply.)

Pay disparity Underrepresentation at most senior levels of corporate life

The Blank______ is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.

Glass Ceiling

Which statement about the disabled population in the United States is true?

It is increasing as the average worker gets older and heavier.

A firm that develops a reputation for hiring and promoting all types of people provides the firm an advantage in which HR function?

Recruiting

Work team diversity offers a number of advantages, including enhanced creativity and

a broader base of experience.

The glass ceiling is best described as

an invisible barrier that makes it harder for women and minorities to rise above a certain level.

Being known as a company that hires and promotes all types of people can

be a strong recruiting tool

Which statement about attracting employees is true?

Companies need to use effective recruiting practices

So that he can volunteer a day at his daughter's school, Dante works four 10-hour days. This is an example of

a compressed workweek

Charlene was told by her supervisor that she could receive a promotion if she would agree to have sexual relations with him. This is known as Blank______ behavior.

quid pro quo

In the workplace, managing diversity involves Blank______. (Check all that apply)

recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures

To become effective managers of diverse organizations, which challenges do managers have to identify and overcome? (Check all that apply.)

Lack of cohesiveness Stereotyping Unexamined assumptions Communication problems

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments include Blank______. (Check all that apply.)

HIV infection Alcoholism Psychological illness

Which of the following are reasons that diversity and inclusion programs help firms to attract and retain motivated employees? (Check all that apply.)

When employees believe their differences are valued, they become more loyal, productive, and committed. Companies with a reputation for providing opportunities for diverse employees will be sought out by the most qualified employees.

The "Youth at Work" page on the federal EEOC website was created in response to

sexual harassment of teenage employees

Companies that provide opportunities for diverse employees will

attract the most qualified and motivated candidates

Syl thinks that Daniel will be accepting of the decision that she and Bob came up with—to reassign Daniel to another project and give his work to other members of the team. This however, will prevent Daniel from getting full credit for what the team accomplishes and will inhibit his ability to join other projects once others see he was removed from his current team. In the context of retaining employees, which challenge does this issue for Daniel most align with?

career development and promotions

By hiring a diverse workforce, an organization can gain competitive advantage in several ways, one of which is

improving understanding of a differentiated market.

Noriko is a member of a group of Asian American female designers at her workplace. The members give each other advice and encouragement in their lives and careers. This is an example of a(n)

support group

Which of the following are examples of alternative work arrangements that companies are implementing to attract and retain a diverse workforce? (Check all that apply)

Job sharing Compressed workweeks Flexible schedules

Guillermo is looking for an entry-level management position. He has been contacted by a recruiter who is assembling a pool of qualified candidates from different backgrounds. The company the recruiter is working for historically hired only white males, and the company must now hire members of groups that were discriminated against in the past. This is known as ______.

affirmative action

In diversity training, _______building is an activity designed to increase individuals' understanding of the meaning and importance of diversity.

awareness

Understanding someone else's perspective is difficult because our own _______ and viewpoints seem normal to us.

bias

Which of the following are ways an organization can communicate the commitment of top management to its employees?

Participate in diversity programs and making participation mandatory for all managers Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans Link managerial compensation directly to the accomplishment of diversity goals

True or false: Today, jobs that were once considered male-only positions are now open to and occupied by an increasing number of women.

True

Diverse groups tend to be Blank______ than homogeneous groups.

less cohesive

The purpose of an organization conducting a cultural-competency assessment includes all of the following except Blank______.

using the data to identify prejudiced employees

Like many companies founded in the 1800s, Sunrise Oil Company was once dominated by white males. In the 1960s and 1970s, though, it adapted to changing times and sought to hire a diverse workforce. Today, a number of minorities work for Sunrise Oil, but they tend to hold particular types of jobs and be clustered at certain levels within the company. Sunrise Oil is mostly a(n) ________ organization.

pluralistic

The purpose of an organization conducting a cultural-competency assessment includes all of the following except

using the data to identify prejudiced employees

When selecting employees for a work team, the most innovative team is likely to be one with members

who come from diverse backgrounds

Which of the following are generally part of diversity training? (Check all that apply.)

Awareness building Skill building

Which of the following problems are most likely to arise among diverse people in an organization? (Check all that apply.)

Exclusion Tension Mistrust

Which type of organizations are most likely to value and include minorities through formal and informal means?

Multicultural

The major identifier of a pluralistic organization is a(n) ______ population.

diverse

What form of sexual harassment may include making employment decisions based on an applicant's response to a sexual advance?

Quid pro quo

Anwar has worked for the same company for 20 years. His group just hired Davonte, a new, young employee just out of college. Anwar feels uncomfortable around Davonte because the younger man talks fast and uses a lot of unfamiliar slang. When the other employees go out to lunch, Anwar doesn't invite Davonte. Which challenge to diverse workplaces does this behavior best exemplify?

Exclusion

Why are many companies hiring employees from diverse backgrounds?

It allows them to better serve their diverse customer base.

Which of the following statements are true about the effect of diversity and inclusion on an organization's flexibility? (Check all that apply.)

Less standardization of operating methods enables organizations to adapt more quickly to environmental changes. Managing diversity successfully requires a corporate culture that tolerates different styles and approaches. Less-restrictive policies and procedures enable organizations to become more flexible and responsive.

What methods can companies use to attract a diverse, qualified workforce? (Check all that apply.)

Offering alternative work arrangements Executing effective recruiting practices

A(n) ______ organization has very little diversity or inclusiveness.

monolithic

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

Cohesiveness

Which statement about women in the workforce is true?

Companies can lose valuable talent by demanding long hours from their female employees.

To prevent an exodus of talent, employers are applying strategies to help attract and retain knowledgeable and skilled older workers, including ______. (Check all that apply.)

phased retirement plans allowing older workers to work fewer hours per week making workplace adaptations to help workers cope with the physical issues they may have

Monolithic organizations may be characterized by which of the following? (Check all that apply.)

They have minimal cultural integration among employees. Employees from "outside" the group are placed into low-status jobs. Discrimination and prejudice prevail and informal integration is almost nonexistent.

Which statements are true regarding a manager's liability in sexual harassment situations? (Check all that apply.)

Managers can be found liable if they fail to take appropriate action after receiving a legitimate complaint. Managers can be found liable if they fail to prevent harassment from occurring. Managers personally engaged in sexual harassment of any kind are liable.

Which statement about diversity is true?

It refers to all kinds of differences, including ethnicity, income, and religion.

Which of the following best describes Saving Dollars' benefits package?

It is appropriate for just a younger demographic group.

What is meant by "leveraging difference"?

Diversity is a resource an organization can capitalize on.

Because of their knowledge accumulated by longtime employment, their willingness to work nontraditional shifts, and their reliable work habits, companies do their best to retain ______ workers.

Elderly

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

False

Which of the following clearly captures Saving Dollars' work arrangements?

People can only work full time.

______ organizations are defined as having a more diverse employee population and taking steps to involve persons from different gender, racial, or cultural backgrounds.

Pluralistic

Elise and other managers at Midwestern Telecomm, a communications provider, are under evaluation as to whether they are hiring enough diverse candidates and helping build a workforce that meets the needs of their customer base. This assessment is not limited to a particular period of time, nor is it only directed at Elise and her colleagues, but at the company as a whole in order to ensure that its workforce, culture, policies, and practices in areas such as recruitment, promotions, benefits, and compensation are meeting the organization's diversity goals. This is an example of

an ongoing assessment

An organization lacking in group Blank______ will experience mistrust, miscommunication, stress, and attitudinal differences, resulting in decreased performance.

cohesiveness

For most businesses, mentally and physically disabled people represent an unexplored but fruitful labor market. Frequently, employers have found that disabled employees

miss fewer days of work are more dependable than other employees exhibit lower turnover

As supervisor of a diverse work group, Justin feels uncomfortable whenever the time for employee evaluations rolls around. As a male, he fears that any kind of negative feedback he gives to female subordinates will be interpreted as evidence of sexism. Likewise, because he is white, he hesitates to offer correction to minority employees for fear that they will interpret this as discrimination. This is an example of ________, one of the challenges associated with a diversified workplace.

unexamined assumptions

Which of the following statements about white, American-born male workers in the United States is true?

They constitute the largest percentage of workers.

What does a group have when its members perceive things and behave in similar ways?

Cohesiveness

Which group constitutes the largest percentage of workers in the United States?

White male workers

Which of the following are key practices to aid in leveraging employee differences? (Check all that apply.)

Understanding Seeing Valuing