MGT 3120 CH5 Quiz 100%

A short-term usually spans ______ while a long-term goal typically spans A. 1 month; 3 months. B. 3 months; 1 year. C. 12 months; 1 to 5 years. D. 2 weeks; 6 months. E. 3 years; 10 years.

12 months; 1 to 5 years.

Frank, the fire chief, told his employees to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Frank was asking for his workers' A. focused heart statements. B. policies. C. strategic goals. D. synergy objectives. E. SMART goals.

SMART goals.

Mr. Jones, the department manager, told his employees that he wanted them to write down their work goals for the year. To help his workers achieve their stated goals, the next thing that he should ask for are each worker's A. code of ethics. B. business plan. C. personal vision. D. values. E. action plan.

action plan

Cascading goals being _____ and "cascade" to _____. A. short-term goals; long-term goals. B. with customers; employees. C. with the accounting/finance department; the shop floor. D. with customer-service representatives; upper-level management. E. at the top of the organization; individual employees.

at the top of the organization; individual employees.

There is little proof that writing out goals helps an individual feel more confident and energetic when entering a new group.

false Research suggests that writing about two paragraphs outlining your goals will help you feel more confident and energetic when entering a new group.

Alison, the director of marketing for a global company, is planning the contributions she and her department will make to the organization over the next 24 months. This type of planning is called operational planning.

false Strategic planning determines goals for an organization for a period of 5 to 10 years Tactical planning is determining what contributions middle managers and their departments or similar work units can make with their given resources during the next 6 to 24 months.

________ is setting goals and deciding how to achieve them. A. Focusing B. Organizing C. Regulating D. Controlling E.Planning

planning

A ______ is a standing plan that designates specific required action. A. procedure B. industry standard C. rule D. policy E. certified procedure

rule

Prior to opening his business, Sal, the owner of The Italian Kitchen, is writing a document that explains the reason for his business. This statement would be a part of his mission statement.

true An organization's reason for being is expressed in a mission statement.

Neal, a middle manager for a large restaurant chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal.

true Strategic goals are set by and for top management and focus on objectives for the organization as a whole.