MGT 321 1st Exam
Which meeting format provides the best alternative for face-to-face meetings?
Video-based
Effective openings include a quotation, question, hypothetical situation, story, startling fact, or:
Visual
Most business presentations include some:
Visual support
We are such poor listeners because:
We have not been taught how to listen well
_______ skills are particularly important in today's workplace and crucial to your success in an organization
Writing
Should you integrate video into a presentation?
Yes if helpful
Personal spaces for social interaction?
-0-1.5 feet=intimate -1.5-4 feet=casual -4-12 feet=social -12-any feet=public
How does listening improve business?
-Accuracy of communication -Interpersonal trust -Customer service and loyalty
What to do when participating in all meetings?
-Arrive on time -Avoid side conversations -Don't interrupt others -Stay focused and engaged
What are 4 examples of lean media?
-Blog/microblog -Report Brochure, newsletter, flier -Email, texting, report
What are 6 nonverbal communications?
-Body movement -Physical appearance -Voice qualities -Time -Touch -Space and territory
Nonverbal communication includes:
-Body movement and physical appearance -Voice qualities and time -Touch, space, and territory
What are two examples of written communication?
-Colorful brochures -Financial statements
What are four written communication barriers?
-Complex language -Differences in perception -Excessive length -Errors
E-mail and text messaging are useful for:
-Confirming deliveries and sending product alerts -Providing fast client contact and advertising a new product or service -Sending important information in a meeting and providing instant reminders
What are three variables of group communication?
-Conflict -Conformity -Consensus
What are tips for online presentations?
-Consider shorter presentations -Keep audience engaged -Practice with technology -Plan a backup system
What are five low-context countries?
-England -France -North America -Scandinavian countries -German-speaking countries
Team presentations require:
-Extensive planning -Close coordination -A measure of maturity and goodwill
What are 4 types of meeting formats?
-Face-to-face -Online meetings -Conference calls -Videoconferences
What are 4 examples of rich media?
-Face-to-face meeting -In-person oral presentation -Videoconferencing -Online meeting
What are four keys to better listening?
-Give the speaker your undivided attention -Stay open-minded -Don't interrupt -Involve yourself
What are the five strategies for team writing?
-Identify project requirements -Create a project plan -Draft the writing -Revise the writing -Finalize the project
Five steps for planning a meeting?
-Identify your purpose -Determine whether a meeting is necessary -Decide who should attend -Prepare an agenda -Arrange logistics
Name four delivery methods from informal to formal?
-Impromptu -Extemporaneous -Scripted -Memorized
Technology can be used for work in teams to:
-Improve work processes and collaboration -Improve knowledge management and work outcomes -Decrease the number of meetings and email messages
Why do wikis improve work in teams?
-Improved work processes -Better collaboration -Better work outcomes
What are six verbal communication barriers?
-Inadequate knowledge or vocabulary -Differences in interpretation -Language differences -Inappropriate use of expression -Over-abstraction and ambiguity -Polarization
What are the four nonverbal communication barriers?
-Inappropriate or conflicting signals -Differences in perception -Inappropriate emotions -Distractions
Understanding cultural values?
-Individualism -Time orientation -Power distance -Uncertainty avoidance -Formality -Materialism -Context sensitivity
What are 5 high-context cultures?
-Japan -Arab countries -Greece -Spain -Italy
Three things when communicating across cultures?
-Maintain formality -Show respect -Communicate clearly
What are three tips for team presentations?
-Make the presentation look like one person wrote it -Rehearse -How will you answer questions
How can conflict be constructive?
-More aware of problems -Increases quality of decision making -Encourages change
Verbal barriers include:
-Over-abstraction -Polarization -Inadequate knowledge or vocabulary -Differences in language or interpretation -Ambiguity and inappropriate use of expressions
What are 4 technologically based communication channels?
-Phone -Email -Texting -Social media
To avoid anxiety, you should:
-Practice -Develop a positive attitude -Concentrate on friendly faces
Three things you should do for virtual meetings?
-Practice with the technology -Avoid plaid or striped clothing -Mute your speaker when not talking
What are three types of ethics?
-Professional -Social -Individual
What are five types of creative openings?
-Quotation -Question -Situation -Story -Startling fact -Visual
What to do for the ending of a presentation?
-Summarize main points -Add a personal appeal -Make recommendations -Discuss next steps
What are two examples of oral communication?
-Team meetings -Conferences
What are 5 examples of in-between media?
-Teleconferencing -Phone calls -Voice message -Video -Vlog
What is the three steps of organizing a presentation?
-The opening -The body -The ending
What are the four purposes of a presentation?
-To report -To explain -To persuade -To motivate
What to do when presenting to and international audience?
-Use simple clear language -Enlist a translator -Include several forms of visuals
Your____should summarize the main points of your presentation, especially if it has been a long one
Closing
Three factors, conflict, conformity, and ____, greatly affect a team's performance and how much team members enjoy working together
Consensus
A full-scale rehearsal with visuals is___ for team presentations
Crucial
The meaning we attach to time depends on our_____, our status, and the specific situation
Culture
The best thing to do before a meeting is?
Decide what you want to achieve
What are individual ethics?
Defined by a person
What are professional ethics?
Defined by an organization
What are social ethics?
Defined by society
Which of the following is not one of the steps for team writing?
Determine the purpose of the group
The flow of information from managers to their employees is called:
Downward communication
Upward communication
Employees to managers
For smart companies, listening online isn't just about having a presence-it's about:
Engaging customers
____is the belief that an individual's own cultural group is superior
Ethnocentrism
Use____meetings for the most important business interactions
Face-to-face
Although instant and text messaging are commonly used for business communication today, most companies avoid using social media
False
By far, the most expressive part of your body is your right hand
False
Communication is a linear, static process
False
In business organizations, team writing is not commonly used for sales proposals
False
One way to improve listening skills is to interrupt the speaker as often as possible
False
One way to succeed at making presentations is to "wing it"
False
Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees
False
Voice technologies and text messaging are poor choices for interpersonal communication at work
False
Your closing should introduce the topic, identify the purpose, and preview the presentation
False
Lateral communication
Flow of information amongst peers
Grapvine
Gossip
According to one insurance company's definition, ____ is about respecting and valuing the unique dimensions each agent and employee adds to the organization
Inclusion
In a business environment, you need to consider____consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation
Legal
When faced with an ethical decision, you should ask yourself:
"Does my action comply with company policies and guidelines?"
An appropriate reaction to a team's problems meeting a deadline is:
"What can I do to help the team?"
Audiences can participate in your presentation by using the backchannel for online conversations
True
Businesspeople in both Asian and Latin American countries tend to favor long negotiations and slow deliberations
True
Communication is the process of sending and receiving verbal as well as nonverbal messages
True
Face-to-face communication is strongly preferred over other forms of communication by three generations of workers and employees
True
For direct-plan presentations, you'll want your main points up front and reinforced throughout your slides
True
Giving and receiving feedback should be a part of every team's culture
True
Intranets are useful for engaging and listening to employees online
True
Make your team presentation look as though it were prepared and given by a single person
True
Multiculturalism refers to appreciating diversity among people, typically beyond differences in countries of origin
True
If interpersonal conflict develops into a permanent part of the group interactions, it's best to:
Address the conflict directly
Terms such as few, several, some, and as soon as possible may be considered_____and too broad
Ambiguous
When you know that a proposal you are presenting has several negative aspects, you should:
Mention important pros and cons and show that your proposal is still valid
Most presentations are to report, explain, persuade, or:
Motivate
We all interpret events through our own mental filter, and that filter is based on our unique knowledge, experiences, and:
Perspectives
Examples of environment noise include:
Poor acoustics and extreme temperatures
To listen more effectively, you should give the speaker your undivided attention, stay open-minded, involve yourself in the communication, and:
Refrain from interrupting
Communication consists of the communication need, sender, message, audience, and:
Response
Which component is not required for communication to take place?
Response
Planning a presentation involves determining the purpose of the presentation, analyzing the audience, and:
Selecting a delivery method
Understanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence is an example of:
Self-awareness
When communicating with people from different cultures, whether at home or abroad, you should:
Show respect
_____backgrounds are best for slides
Simple
To keep a meeting focused and productive, you should:
State the purpose of the meeting and review the agenda upront
An ideal number of team members is five
True
When communicating across generations in the workplace, you should:
Think of the older worker as an individual rather than part of a stereotypical group
For important presentations, plan on a minimum of___run-throughs
Three
A tip for smartphone use is:
To avoid taking calls during meetings unless this is the norm
A meeting agenda helps focus the attention of both the facilitator and the participants
True
A word's denotation refers to its literal, dictionary meaning
True