MGT 321 1st Exam

Which meeting format provides the best alternative for face-to-face meetings?

Video-based

Effective openings include a quotation, question, hypothetical situation, story, startling fact, or:

Visual

Most business presentations include some:

Visual support

We are such poor listeners because:

We have not been taught how to listen well

_______ skills are particularly important in today's workplace and crucial to your success in an organization

Writing

Should you integrate video into a presentation?

Yes if helpful

Personal spaces for social interaction?

-0-1.5 feet=intimate -1.5-4 feet=casual -4-12 feet=social -12-any feet=public

How does listening improve business?

-Accuracy of communication -Interpersonal trust -Customer service and loyalty

What to do when participating in all meetings?

-Arrive on time -Avoid side conversations -Don't interrupt others -Stay focused and engaged

What are 4 examples of lean media?

-Blog/microblog -Report Brochure, newsletter, flier -Email, texting, report

What are 6 nonverbal communications?

-Body movement -Physical appearance -Voice qualities -Time -Touch -Space and territory

Nonverbal communication includes:

-Body movement and physical appearance -Voice qualities and time -Touch, space, and territory

What are two examples of written communication?

-Colorful brochures -Financial statements

What are four written communication barriers?

-Complex language -Differences in perception -Excessive length -Errors

E-mail and text messaging are useful for:

-Confirming deliveries and sending product alerts -Providing fast client contact and advertising a new product or service -Sending important information in a meeting and providing instant reminders

What are three variables of group communication?

-Conflict -Conformity -Consensus

What are tips for online presentations?

-Consider shorter presentations -Keep audience engaged -Practice with technology -Plan a backup system

What are five low-context countries?

-England -France -North America -Scandinavian countries -German-speaking countries

Team presentations require:

-Extensive planning -Close coordination -A measure of maturity and goodwill

What are 4 types of meeting formats?

-Face-to-face -Online meetings -Conference calls -Videoconferences

What are 4 examples of rich media?

-Face-to-face meeting -In-person oral presentation -Videoconferencing -Online meeting

What are four keys to better listening?

-Give the speaker your undivided attention -Stay open-minded -Don't interrupt -Involve yourself

What are the five strategies for team writing?

-Identify project requirements -Create a project plan -Draft the writing -Revise the writing -Finalize the project

Five steps for planning a meeting?

-Identify your purpose -Determine whether a meeting is necessary -Decide who should attend -Prepare an agenda -Arrange logistics

Name four delivery methods from informal to formal?

-Impromptu -Extemporaneous -Scripted -Memorized

Technology can be used for work in teams to:

-Improve work processes and collaboration -Improve knowledge management and work outcomes -Decrease the number of meetings and email messages

Why do wikis improve work in teams?

-Improved work processes -Better collaboration -Better work outcomes

What are six verbal communication barriers?

-Inadequate knowledge or vocabulary -Differences in interpretation -Language differences -Inappropriate use of expression -Over-abstraction and ambiguity -Polarization

What are the four nonverbal communication barriers?

-Inappropriate or conflicting signals -Differences in perception -Inappropriate emotions -Distractions

Understanding cultural values?

-Individualism -Time orientation -Power distance -Uncertainty avoidance -Formality -Materialism -Context sensitivity

What are 5 high-context cultures?

-Japan -Arab countries -Greece -Spain -Italy

Three things when communicating across cultures?

-Maintain formality -Show respect -Communicate clearly

What are three tips for team presentations?

-Make the presentation look like one person wrote it -Rehearse -How will you answer questions

How can conflict be constructive?

-More aware of problems -Increases quality of decision making -Encourages change

Verbal barriers include:

-Over-abstraction -Polarization -Inadequate knowledge or vocabulary -Differences in language or interpretation -Ambiguity and inappropriate use of expressions

What are 4 technologically based communication channels?

-Phone -Email -Texting -Social media

To avoid anxiety, you should:

-Practice -Develop a positive attitude -Concentrate on friendly faces

Three things you should do for virtual meetings?

-Practice with the technology -Avoid plaid or striped clothing -Mute your speaker when not talking

What are three types of ethics?

-Professional -Social -Individual

What are five types of creative openings?

-Quotation -Question -Situation -Story -Startling fact -Visual

What to do for the ending of a presentation?

-Summarize main points -Add a personal appeal -Make recommendations -Discuss next steps

What are two examples of oral communication?

-Team meetings -Conferences

What are 5 examples of in-between media?

-Teleconferencing -Phone calls -Voice message -Video -Vlog

What is the three steps of organizing a presentation?

-The opening -The body -The ending

What are the four purposes of a presentation?

-To report -To explain -To persuade -To motivate

What to do when presenting to and international audience?

-Use simple clear language -Enlist a translator -Include several forms of visuals

Your____should summarize the main points of your presentation, especially if it has been a long one

Closing

Three factors, conflict, conformity, and ____, greatly affect a team's performance and how much team members enjoy working together

Consensus

A full-scale rehearsal with visuals is___ for team presentations

Crucial

The meaning we attach to time depends on our_____, our status, and the specific situation

Culture

The best thing to do before a meeting is?

Decide what you want to achieve

What are individual ethics?

Defined by a person

What are professional ethics?

Defined by an organization

What are social ethics?

Defined by society

Which of the following is not one of the steps for team writing?

Determine the purpose of the group

The flow of information from managers to their employees is called:

Downward communication

Upward communication

Employees to managers

For smart companies, listening online isn't just about having a presence-it's about:

Engaging customers

____is the belief that an individual's own cultural group is superior

Ethnocentrism

Use____meetings for the most important business interactions

Face-to-face

Although instant and text messaging are commonly used for business communication today, most companies avoid using social media

False

By far, the most expressive part of your body is your right hand

False

Communication is a linear, static process

False

In business organizations, team writing is not commonly used for sales proposals

False

One way to improve listening skills is to interrupt the speaker as often as possible

False

One way to succeed at making presentations is to "wing it"

False

Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees

False

Voice technologies and text messaging are poor choices for interpersonal communication at work

False

Your closing should introduce the topic, identify the purpose, and preview the presentation

False

Lateral communication

Flow of information amongst peers

Grapvine

Gossip

According to one insurance company's definition, ____ is about respecting and valuing the unique dimensions each agent and employee adds to the organization

Inclusion

In a business environment, you need to consider____consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation

Legal

When faced with an ethical decision, you should ask yourself:

"Does my action comply with company policies and guidelines?"

An appropriate reaction to a team's problems meeting a deadline is:

"What can I do to help the team?"

Audiences can participate in your presentation by using the backchannel for online conversations

True

Businesspeople in both Asian and Latin American countries tend to favor long negotiations and slow deliberations

True

Communication is the process of sending and receiving verbal as well as nonverbal messages

True

Face-to-face communication is strongly preferred over other forms of communication by three generations of workers and employees

True

For direct-plan presentations, you'll want your main points up front and reinforced throughout your slides

True

Giving and receiving feedback should be a part of every team's culture

True

Intranets are useful for engaging and listening to employees online

True

Make your team presentation look as though it were prepared and given by a single person

True

Multiculturalism refers to appreciating diversity among people, typically beyond differences in countries of origin

True

If interpersonal conflict develops into a permanent part of the group interactions, it's best to:

Address the conflict directly

Terms such as few, several, some, and as soon as possible may be considered_____and too broad

Ambiguous

When you know that a proposal you are presenting has several negative aspects, you should:

Mention important pros and cons and show that your proposal is still valid

Most presentations are to report, explain, persuade, or:

Motivate

We all interpret events through our own mental filter, and that filter is based on our unique knowledge, experiences, and:

Perspectives

Examples of environment noise include:

Poor acoustics and extreme temperatures

To listen more effectively, you should give the speaker your undivided attention, stay open-minded, involve yourself in the communication, and:

Refrain from interrupting

Communication consists of the communication need, sender, message, audience, and:

Response

Which component is not required for communication to take place?

Response

Planning a presentation involves determining the purpose of the presentation, analyzing the audience, and:

Selecting a delivery method

Understanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence is an example of:

Self-awareness

When communicating with people from different cultures, whether at home or abroad, you should:

Show respect

_____backgrounds are best for slides

Simple

To keep a meeting focused and productive, you should:

State the purpose of the meeting and review the agenda upront

An ideal number of team members is five

True

When communicating across generations in the workplace, you should:

Think of the older worker as an individual rather than part of a stereotypical group

For important presentations, plan on a minimum of___run-throughs

Three

A tip for smartphone use is:

To avoid taking calls during meetings unless this is the norm

A meeting agenda helps focus the attention of both the facilitator and the participants

True

A word's denotation refers to its literal, dictionary meaning

True