MGT 321 CH 14

Teresita is responsible for helping managers control activities and gathering and assimilating relevant information for decision making. Which type of position does Teresita have in the organization?

Controller

A company that specializes in farming equipment has recently acquired an additional building where all production assembly will take place. In the new building, 40 percent of the plant floor will be devoted to assembly, 10 percent to quality inspection, 30 percent to offices and meeting rooms, and 20 percent to shipping and receiving. Which of the following budgets did this company use to determine and plan the area available for various functions?

Space

A(n) _____ budget forecasts the organization's assets and liabilities in the event that all other budgets are met.

balance sheet

A manager who applies budgets too rigidly may fail to realize that_______.

budget adjustments may be needed when circumstances change

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n)________.

increase in organizational complexity

A publishing firm will use a(n) _____ budget to outline and plan the demand for young adult books in Southeast Asia in the coming year and determine what resources will be used to create them.

operating

Eagle Inc. surveyed users to see if its latest products lived up to expectations and if the users encountered any problems when using the product. At the same time, Eagle tracked how many products were rejected by inspectors when they came off the assembly line, as well as how many products were returned because of defects. This scenario illustrates an aspect of _____ control.

operations

When managing the construction of a new building, Anke has a specific schedule that must be followed. An error or backup in one aspect could delay the entire project. What can Anke use to ensure the project is on track?

performance indicators

Hermes is a taxi service that asks customers to fill out an online feedback form once their ride is complete. Hermes is making use of _____ operations control.

postaction

Intertek's product quality inspections on finished goods indicates the defect rate. If the rate exceeds a certain level, the production manager is alerted and a process is implemented to identify and eliminate the causes. This is an example of _____ control.

postaction

Everyone working or volunteering at the local day care goes through a background check before they can work with the children. This is an example of _____.

preliminary control

The _____ budget shows the anticipated differences between sales or revenue and expenses.

profit

A state university develops a budget that shows its projected income from sources that include government funding, tuition fees, alumni contributions, and research grants. This is an example of a(n) _____ budget.

revenue

Bhavik has established a timetable for comparing performance to standards. What should he keep in mind when he sets the timetable?

the complexity of the work

Ramkumar's assembly group sometimes took shortcuts in order to meet production goals. Over time, this resulted in aquality problem, and the company lost several major customers. This example illustrates _____.

the need for control in order to reduce the accumulation of errors