MGT 321 Exam #1: Chapter 1, 2, 3, and 11

___ is the belief that an individual's own cultural group is superior. a. Ethnocentrism b. Culture c. Bilingualism d. Multiculturalism

a. Ethnocentrism

A meeting agenda helps focus the attention of both the facilitator and the participants. a. True b. False

a. True

A word's denotation refers to its literal, dictionary meaning a. True b. False

a. True

An ideal number of team members is five. a. True b. False

a. True

Audiences can participate in your presentation by using the backchannel for online conversations. a. True b. False

a. True

Businesspeople in both Asian and Latin American countries tend to favor long negotiations and slow deliberations. a. True b. False

a. True

Communication is the process of sending and receiving verbal as well as nonverbal messages. a. True b. False

a. True

Face-to-face communication is strongly preferred over other forms of communication by three generations of workers and employees. a. True b. False

a. True

For direct-plan presentations, you'll want your main points up front and reinforced throughout your slides. a. True b. False

a. True

Giving and receiving feedback should be a part of every team's culture. a. True b. False

a. True

Intranets are useful for engaging and listening to employees online. a. True b. False

a. True

Make your team presentation look as though it were prepared and given by a single person. a. True b. False

a. True

Multiculturalism refers to appreciating diversity among people, typically beyond differences in countries of origin. a. True b. False

a. True

Which meeting format provides the best alternative for face-to-face meetings? a. Video-based b. Audio conference calls c. Web-based d. E-mail

a. Video-based

Three factors, conflict, conformity, and ____, greatly affect a team's performance and how much team members enjoy working together. a. consensus b. tasks c. personalities d. stress

a. consensus

For smart companies, listening online isn't just about having a presence—it's about: a. engaging customers. b. providing attractive graphics. c. appeasing customers. d. including substantive information.

a. engaging customers.

In a business environment, you need to consider ____ consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation. a. legal b. embarrassing c. financial d. personal

a. legal

Examples of environmental noise include: a. poor acoustics and extreme temperatures. b. too many meetings and projects. c. too many e-mails. d. All of these are correct.

a. poor acoustics and extreme temperatures

Communication consists of the communication need, sender, message, audience, and: a. response. b. idea. c. noise level. d. writing style.

a. response

To keep a meeting focused and productive, you should: a. state the purpose of the meeting and review the agenda upfront. b. disregard the length of the meeting if people want to stay. c. cut off all discussion. d. All of these are correct.

a. state the purpose of the meeting and review the agenda upfront.

For important presentations, plan on a minimum of ___ run-throughs. a. three b. two c. five d. ten

a. three

Most business presentations include some: a. visual support. b. handouts. c. humor. d. jokes.

a. visual support.

Effective openings include a quotation, question, hypothetical situation, story, startling fact, or: a. visual. b. lengthy personal biography. c. detailed company history. d. None of these is correct.

a. visual.

An appropriate reaction to a team's problems meeting a deadline is: a. "I can't believe you're taking so long to complete the project!" b. "What can I do to help the team?" c. "Who is the lazy one in the group?" d. "I knew you would get behind!"

b. "What can I do to help the team?"

Which of the following is not one of the steps for team writing? a. Identify project requirements b. Determine the purpose of the group c. Revise the writing d. Draft the writing

b. Determine the purpose of the group

Although instant and text messaging are commonly used for business communication today, most companies avoid using social media. a. True b. False

b. False

By far, the most expressive part of your body is your right hand. a. True b. False

b. False

Communication is a linear, static process. a. True b. False

b. False

In business organizations, team writing is not commonly used for sales proposals. a. True b. False

b. False

One way to improve listening skills is to interrupt the speaker as often as possible. a. True b. False

b. False

One way to succeed at making presentations is to "wing it." a. True b. False

b. False

Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees. a. True b. False

b. False

Voice technologies and text messaging are poor choices for interpersonal communication at work a. True b. False

b. False

Your closing should introduce the topic, identify the purpose, and preview the presentation. a. True b. False

b. False

If interpersonal conflict develops into a permanent part of the group interactions, it's best to: a. add a new group member. b. address the conflict directly. c. disband the group. d. ignore the conflict.

b. address the conflict directly.

Planning a presentation involves determining the purpose of the presentation, analyzing the audience, and: a. collecting research. b. selecting a delivery method. c. writing a bibliography. d. All of these are correct.

b. selecting a delivery method

When communicating with people from different cultures, whether at home or abroad, you should: a. ask them to keep their eyes on you. b. show respect. c. finish their sentences. d. speak louder than usual.

b. show respect.

A tip for smartphone use is: a. to avoid using office phone principles that apply to work-related calls. b. to avoid taking calls during meetings unless this is the norm. c. to talk loudly, so you can sound important. d. to answer business calls anytime, regardless of what you're doing.

b. to avoid taking calls during meetings unless this is the norm.

We are such poor listeners because: a. our hearing is poor. b. we have not been taught how to listen well. c. people don't speak loud enough. d. we are too distracted by technology.

b. we have not been taught how to listen well.

When faced with an ethical decision, you should ask yourself: a. "Is there a chance that someone will find out about my action?" b. "Is this action something that others are also guilty of?" c. "Does my action comply with company policies and guidelines?" d. "What is best for me?"

c. "Does my action comply with company policies and guidelines?"

______ skills are particularly important in today's workplace and crucial to your success in an organization. a. Technology b. Management c. Writing d. Cell phone

c. Writing

A full-scale rehearsal with visuals is ___ for team presentations. a. optional b. "overkill" c. crucial d. unnecessary

c. crucial

The meaning we attach to time depends on our ___, our status, and the specific situation. a. company b. career c. culture d. mood

c. culture

The flow of information from managers to their employees is called: a. lateral communication. b. upward communication. c. downward communication. d. All of these are correct.

c. downward communication

Use ___ meetings for the most important business interactions. a. phone b. chat c. face-to-face d. e-mail

c. face-to-face

According to one insurance company's definition, ___ is about respecting and valuing the unique dimensions each agent and employee adds to the organization. a. diversity b. interculturalism c. inclusion d. ethnocentrism

c. inclusion

To listen more effectively, you should give the speaker your undivided attention, stay open-minded, involve yourself in the communication, and: a. doodle to stay focused. b. finish the speaker's sentence when she speaks too slowly. c. refrain from interrupting. d. All of these are correct.

c. refrain from interrupting.

When communicating across generations in the workplace, you should: a. refer to the older worker as a senior citizen. b. judge the person as unproductive based on his/her age. c. think of the older worker as an individual rather than part of a stereotypical group. d. assume that the older worker does not understand technology.

c. think of the older worker as an individual rather than part of a stereotypical group.

E-mail and text messaging are useful for: a. confirming deliveries and sending product alerts. b. providing fast client contact and advertising a new product or service. c. sending important information in a meeting and providing instant reminders. d. All of these are correct

d. All of these are correct

Nonverbal communication includes: a. body movement and physical appearance. b. voice qualities and time. c. touch, space, and territory. d. All of these are correct

d. All of these are correct

Team presentations require: a. extensive planning. b. close coordination. c. a measure of maturity and goodwill. d. All of these are correct

d. All of these are correct

Verbal barriers include: a. overabstraction, polarization, and inadequate knowledge or vocabulary. b. differences in language or interpretation. c. ambiguity and inappropriate use of expressions. d. All of these are correct.

d. All of these are correct

Technology can be used for work in teams to: a. improve work processes and collaboration. b. improve knowledge management and work outcomes. c. decrease the number of meetings and e-mail messages. d. All of these are correct.

d. All of these are correct.

To avoid anxiety, you should: a. practice. b. develop a positive attitude. c. concentrate on friendly faces. d. All of these are correct.

d. All of these are correct.

Understanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence is an example of: a. Relationship Management b. Social awareness c. Self-management d. Self-awareness

d. Self-awareness

___ backgrounds are best for slides. a. Complicated b. Colorful c. Complex d. Simple

d. Simple

Terms such as few, several, some, and as soon as possible may be considered ________ and too broad. a. precise b. descriptive c. action-oriented d. ambiguous

d. ambiguous

Your ___ should summarize the main points of your presentation, especially if it has been a long one. a. transitions b. introduction c. supervisor d. closing

d. closing

Most presentations are to report, explain, persuade, or: a. entertain. b. deceive. c. enlighten. d. motivate.

d. motivate.

We all interpret events through our own mental filter, and that filter is based on our unique knowledge, experiences, and: a. appearance. b. relationships. c. finances. d. perspectives.

d. perspectives.

"An unexamined life is a life not worth living"

Socrates/Aristotle

"Most people don't listen with the intent to understand; they listen with the intent to reply."

Stephen Covey