MGT 331 Final Exam

David is self-aware, manages his emotions, expresses empathy for others, and possesses social skills. He has high _____

Emotional intelligence

A manager with strong technical skills has the ability to think in the abstract

False

Which of the following is not a type of resource organizations use when pursuing corporate goals and objectives

Invisible

Which of the following statements explains why 350° feedback is highly beneficial to managers

It gives managers a much wider range of feedback than traditional performance

Herzberg two factor theory identifies motivating behaviors for business organizations. Which of the following is a hygiene factor that management could control so that employees are dissatisfied with their jobs?

Working conditions

What type of communication occurs when top-level executives in an organization and seek feedback from white-collar employees at all levels of the organization

diagonal communication

Which of the following identifies post decision dissonance?

doubt about a choice that has been made

___ ties referred to relationships with coworkers, bosses, and others we know because of the roles we hold

formal

Max in a group of coworkers meet the first Monday each month after work to participate in book club discussion

friendship group

The human resource approach to motivation assumes that

meaningful employee contributions are valuable

organizational behavior can be best described as

Complex

The management skill involves the ability to think in the abstract in to see cause and effect relationships

Conceptual

what term refers to a repeated mistreatment of another employee through verbal abuse

workplace bullying

A dental clinic wants to replace it's paper-based record keeping system with an electronica one. The head of the clinic puts together a team of IT professionals to choose which software system to buy and implement it

Problem solving team

Which of the following is not a factor that affects the nature of organizational behavior

Product price levels

What term refers to employer and employee expectations about the employment relationship that go beyond the formal employment contract and are not explicitly stated?

Psychological contract

Which of the following is not a method companies use to improve job design

Raising pay for most standardized jobs

Power and authority are delegated as far down the chain of command as possible in a decentralized organization

True

The workplace is becoming increasingly diverse, which also raises ethical challenges

True

cultural diversity can enhance synergy in an organization

True

Helen is part of a semi autonomous team that develops new company products

Venture team

Which of the following is not true regarding the difference between decision-making and problem-solving

When solving a problem, you must evaluate various outcomes in terms of a goal

Motivation is best described as

Willingness to exert high levels of effort

How can you lessen fear and anxiety inherit in public speaking

You can take deep breaths before and during speaking, you can practice your speech in the mirror, and you can come more prepared and really know your stuff.

Which of the following should not be delegated

a "hot potato"

Conflict is most likely to escalate due to

one party involved using aggressive tactics

Individual differences are personal attributes that vary from one person to another

True

Workforce diversity only refers to observable similarities and differences among employees of an organization

False

Meeting roles include the leader, facilitator, timekeeper, record keeper, and participant. Provide at least two behaviors of a successful participant

1. Active listening 2. Give answers to questions 3. Provide feedback to others answers 4. Engage with the entire group during entire discussion

How do you apply the four management functions to lead a business meeting? Identify the four management functions and provide an example to each for business meeting leadership

1. Planning = Plan meeting in advance and email out a time and outline 2. Organize = organize the meeting by ensuring everyone will be there 3. Leading = Lead discussions in the meeting and tell important information 4. Controlling = Control discussion to ensure productive conversations

Identify decision making steps and apply them to where you will go out for dinner Friday night

1. State the goal 2. Identify the problem 3. Determine the decision type 4. Generate alternatives 5. Evaluate alternatives 6. Choose an alternative 7. Implement the plan

What distinguishes a command group from an infinity group

A command group is relatively permanent and has a formal reporting relationship. An affinity group is impermanent and meets whenever members choose to

Angelina is trying to decide how large a group she should put together to address a fairly complex problem her company faces. Which of the following assumptions is correct

A culturally similar group will get off to a smoother start and require less management attention

Age based diversity is

A major issue affecting organizations since there is a large increase in older workers

State what a resource is and identify at least two important resources

A resource is something a company needs to attain and manage an organizations goals. Two important resources are physical and informational resources.

What are the purposes of rewards and employment

A reward could be given to motivate employees. It could be an incentive.

Far Horizons Inc Has experienced a lot of absenteeism and turnover among employees, particularly among ethnic and religious minorities. Management decided to implement several policies to better reflect its values of nondiscrimination and respect for everyone. Which of the following steps could it take to create culture of inclusion

Adjust working hours to accommodate workers' personal needs

Active listening can be demonstrated through

All of the above

Group or team: All teams are groups; all groups are not teams. Why?

All teams are groups; all groups are not teams because teams work together to reach a specific goal or objective

Why does an organizations culture matter? How was it created and maintained?

An organizations culture matters to its employees, consumers and all of their stakeholders. For example, if target's culture is poor, then the employees will take that into their shifts, causing the customers to have poor interactions and experiences. Culture can be created and maintained through company potlucks, etc.

What is a noise

Anything that disrupts the communication process

Why might a highly motivated person perform poorly?

Because of person problems at home, poor pay, etc.

What is task-specific self-efficiency

Believe they have the ability to perform

In order for goals that are difficult to attain to motivate behavior, they must set realistic levels

True

Decision making is the process of

Choosing one alternative among several

_____ Provides an organization an edge over their rivalsWhichMotivation is best

Competitive advantage

Derek serves on the board of directors for a furniture company. He is also the CEO of a timber company attempting to secure a contract with the furniture company. What situation is this example represent?

Conflict of interest

Why do conflicts develop in the business organization?

Conflicts develop in a business organizations because of different values, goals, an increase in emotions, etc.

You have been hired as CEO of a new company focused on providing home health services. What could you do to establish a strong and positive organizational culture

Craft organizational vision, values, and goals

In the workplace, stress can sometimes be a positive factor

True

What term refers to the degree to which employees have the authority to set their own work goals, make decisions, and solve problems

Empowerment

Given current demographic trends which of the following is not a strategy companies would use to gain a competitive advantage through promoting diversity

Encourage older workers to retire

Which would not be included in designing an organization

Evaluating employee performance

Frederick Taylor, the father of scientific management, believed people were motivated by the opportunity to contribute to the workplace

False

Providing the best customer support before, during, and after a sale can you see a good well with customers, but is not likely to give an organization a competitive advantage

False

Supervisors can most easily manage their employees motivation, but it is more difficult to manage employees abilities or their environment

False

When in organizations enacted values contradict it's espoused values, new employees adopt the espoused values

False

Identify four basic structures which may be used for an organizational chart

Functional, Divisional, Matrix, Team-Based

Management by objective (MBO) and objectives and key results (OKR) are two examples of the following

Goal setting process

Which of the following is an early perspective on motivation that suggested fostering a sense of employees inclusion in decision-making would boost job performance

Human related approach

Studies show that listening to employees and building trust with them does what

Improves the organization's earnings

Plans in which employees can earn additional compensation in return for certain types of performance are called

Incentive systems

If you decide to take a break and go for a hike in order to focus less consciously on the creative process, what stage in the creative process are you experiencing?

Incubation

Identify the three components of organizational behavior

Individual, interface, organization

I will meet with a group of coworkers every Friday after work to play a new dungeons and dragons campaign

Interest groups

Organizational behavior is defined as the study of three interrelated areas, one of which is the ____

Interface between individuals and the organization

Alternative dispute resolution process includes each of the following except

Litigation

Provide at least three suggestions for how management can deescalate conflict

Manager can use empathy, lower voice, and not use personal emotions

Describe media richness and provide examples of low, moderate, and high richness

Media richness is how communication can be classified. High richness is face to face, moderate richness is the telephone, and low richness is written

What term refers to the encoded information of the communication process

Message

What makes jobs specialization difficult to implement, even though it seems as if it would be highly effective

Monotony associated with each task

Which of the following is an organizational consequence of prolonged stress

People call in sick more often and quit their jobs

What does P = M x A x E means? What happens if one of these factors becomes deficient?

Performance = motivation x ability x environment, if one of the factors becomes deficient, it makes it harder for managers to determine for example, how to make motivation increase

Assignment of tasks to an individual is

Responsibility

Identify two functions within human resource management

Select new employees, develop rewards

according to goal setting theory, which of the following strategies is not likely to result in improved performance

Setting unspecified goals so that workers can establish their own measures

What are the consequences of not addressing conflict in a business organization?

Some consequences could be that the problems may get worse, employees quit, etc

you are worried about some of the costs associated with shifting to a team approach. Which of the following factors is a legitimate concern

Some employees may feel concerned that their jobs are in jeopardy

The Delphi technique is a method that allows people to ____

Systematically gather the judgements of experts to develop forecasts

Provide three examples of external environmental factors which may impact an organization

Technology, globalization, diversity

How does a changing environment impact organizations

The environment is always changing and an organization must keep up. For example, if technology changes, the company will be impacted because they will have to buy new resources to stay up to date

Define Management

The planning, organizing, leading, and controlling of human, financial, physical, and information resources to effectively manage organizational goals for added value

Identify at least two primary purposes of an organizational chart

The primary purpose of an organizational chart is to show employees who they can talk to about certain issues and show potential employees their company and how they would fit in

Describe the concept of fit as it relates to the workplace. Identify two of the four different types of fat and what they mean in the workplace setting

There is a person-to-organization fit and a person-to-vocation fit. If you or an employee don't fit into a workplace, they job will not work long term.

What makes an effective organization

They can be financially effective (high income), they can be effective in society (high CSR)

Which of the following conditions is not true for virtual organizations

They tend to be very simple

Implementation of teams is a five this process. At one phase in the process, there is a danger that 18 will become so internally focused that it may stop communication with other teams or even develop rivalries with other teams. At what step is this likely to occur?

Tightly form

According to the reinforcement theory, every words are removed from behaviors that were previously reinforced, the behaviors are likely to decrease in frequency, and eventually will disappear

True

Dysfunctional conflict balances the interest of both parties to maximize mutual gains

True

Empathy, managing emotions, and social skills are components of emotional intelligence

True

Globalization is a major part of the changing environment of business

True

Collaborative conflict cultures have which of the following conflict management norms

agreable

Delegating authority consist of

assigning responsibility, granting authority, and creating accountability

The rational decision making process assumes that managers following unsystematic, random process when evaluating alternatives

false

What is the goal of brainstorming?

produce new ideas and solutions by stimulating group members' creativity

After working in a fast food restaurant for three years to pay for college tuition, Amanda vowed to never work in a restaurant again. But after graduation the only job offer she received was a manager at a local restaurant. If Amanda excepts the job, it may result in ____ dissonance

cognitive

When each side sacrifice is something in order to end the conflict this is called

compromising

Which of the following statements is not true about the nature of conflict

conflict is inherently destructive

Why are conflicts in business organizations not addressed?

conflicts may not be addressed because the manager may not know of them or may not know how to solve them

Which of the following represents the step of rational decision making approach in which the outcomes of the decision or compared to the desired goal

control: measure and adjust

A homogeneous group tends to be less productive than a heterogeneous group in where

creativity is required

Which of the following is not an element of managing an organizations culture

criticizing the current culture

Sara, a top human resources manager, meet weekly with manager from the information systems, product development, and accounting departments

cross functional team

A manager with strong conceptual skills has the ability to think in the abstract

false

Decision rules are used to make nonprogrammed decisions

false

Extended work schedules require employees to work extended periods of time followed by long periods of paid time off

false

Innovation and organization culture are not generally related

false

The grapevine form of communication has no management value

false

Bonita, a technical writer, meet weekly with two other technical writers to discuss their current products

functional team

According to Herzberg, once a state of no dissatisfaction has been reached:

further attempts to enhance motivation via the hygiene factors will not be effective

After World War I, organization shifted their attention away from scientific management to understanding the role of _____

human factors and psychology

After World War I, organization shifted their attention away from the scientific method to understanding the role of ____

human factors and psychology

Developing new ways to hire and train employees and paying them higher wages can result in which of the following benefits

it can result in better retention of employees

Which of the following is true about global mindset?

it combines cultural intelligence and a multinational business orientation

Motivated behavior begins with one or more:

needs

Which of the following is true about brainstorming

none of these are correct

Carson photography studio as previously hired and managed it's only custodial staff, but the company recently started contracting this work to a cleaning company. This is an example of

outsourcing

Avoidance conflict cultures have which the following conflict management norms

passive

Which of the following is a goal of a realistic job preview

presenting both positive and negative information to the candidate

Fador, a genius poker player, when's 18 million over the course of 18 months of tournament play. Beloved and respected by poker fans and other members of the public community, Fedor retires from professional poker, citing a desire to find a calling in life that inspires in a way that poker does not. According to Maslow, Fedore would primarily be motivated by ____ needs

self actualization

During the ____ phase of team implementation, managers have withdrawn from the daily operations and are counseling teams

self-managing teams

All of the following are examples of oral communication in organizations except

sending a memo

An assembly line is an example of this type of task interdependence

sequential

Which term refers to similarities and differences among people, including those such as race, age, ethnicity, physical abilities and characteristics, and gender

surface level diversity

All of the following are features of group discussion that contribute to the group polarization except

task uncertainty can be impacted by the decision

Which of the following allows organizations to reduce the amount of office space they own or rent and decrease employees need to travel to an office outside of their home

telecommunicating

Which of the following is not one of the four basic reasons for the rise of the volume of international business

the ease with which companies can obtain financing

define communication and provide examples of at least two barriers to success with communication

the transmission of information from one person to another to create a shared understanding and feeling. Barriers including selective perception and noise.

Which of the following statements describes the big five personality traits?

they are dimensions that represent fundamental personality traits

A group is homogeneous if the members are similar in one or more ways that are critical to the work of the group

true

And organizational chart illustrates the chain of command and reporting elation ships in a company

true

Communication and trust are essential for the leadership

true

Integrative negotiation of times to combine relationship issues (such as emotions and misconceptions) with substantive issues as work toward an agreement

true

Nonverbal communication has a major impact on the recipients understanding of meaning

true

Organization can usually benefit from conducting performance appraisals on an annual basis

true

Supervisors can most easily manage their employees motivation, but it is more difficult to manage employees ability or their environment

true

The purpose of the reward systems in most organizations is to attract, retain, and motivate qualified employees

true

Five writers meet monthly over the Internet to discuss their current work projects

virtual teams

Professional written communication should be crisp. What does this mean

write to express not to impress, back up assertions, write for your audience, edit and revise, format and readability

You disagree with your boss about a decision, and you're really frustrated. Which of the following strategies would work best to keep this conflict from escalating

you can focus on the outcomes you want rather than on your boss's actual position