MGT 331 Final Exam
David is self-aware, manages his emotions, expresses empathy for others, and possesses social skills. He has high _____
Emotional intelligence
A manager with strong technical skills has the ability to think in the abstract
False
Which of the following is not a type of resource organizations use when pursuing corporate goals and objectives
Invisible
Which of the following statements explains why 350° feedback is highly beneficial to managers
It gives managers a much wider range of feedback than traditional performance
Herzberg two factor theory identifies motivating behaviors for business organizations. Which of the following is a hygiene factor that management could control so that employees are dissatisfied with their jobs?
Working conditions
What type of communication occurs when top-level executives in an organization and seek feedback from white-collar employees at all levels of the organization
diagonal communication
Which of the following identifies post decision dissonance?
doubt about a choice that has been made
___ ties referred to relationships with coworkers, bosses, and others we know because of the roles we hold
formal
Max in a group of coworkers meet the first Monday each month after work to participate in book club discussion
friendship group
The human resource approach to motivation assumes that
meaningful employee contributions are valuable
organizational behavior can be best described as
Complex
The management skill involves the ability to think in the abstract in to see cause and effect relationships
Conceptual
what term refers to a repeated mistreatment of another employee through verbal abuse
workplace bullying
A dental clinic wants to replace it's paper-based record keeping system with an electronica one. The head of the clinic puts together a team of IT professionals to choose which software system to buy and implement it
Problem solving team
Which of the following is not a factor that affects the nature of organizational behavior
Product price levels
What term refers to employer and employee expectations about the employment relationship that go beyond the formal employment contract and are not explicitly stated?
Psychological contract
Which of the following is not a method companies use to improve job design
Raising pay for most standardized jobs
Power and authority are delegated as far down the chain of command as possible in a decentralized organization
True
The workplace is becoming increasingly diverse, which also raises ethical challenges
True
cultural diversity can enhance synergy in an organization
True
Helen is part of a semi autonomous team that develops new company products
Venture team
Which of the following is not true regarding the difference between decision-making and problem-solving
When solving a problem, you must evaluate various outcomes in terms of a goal
Motivation is best described as
Willingness to exert high levels of effort
How can you lessen fear and anxiety inherit in public speaking
You can take deep breaths before and during speaking, you can practice your speech in the mirror, and you can come more prepared and really know your stuff.
Which of the following should not be delegated
a "hot potato"
Conflict is most likely to escalate due to
one party involved using aggressive tactics
Individual differences are personal attributes that vary from one person to another
True
Workforce diversity only refers to observable similarities and differences among employees of an organization
False
Meeting roles include the leader, facilitator, timekeeper, record keeper, and participant. Provide at least two behaviors of a successful participant
1. Active listening 2. Give answers to questions 3. Provide feedback to others answers 4. Engage with the entire group during entire discussion
How do you apply the four management functions to lead a business meeting? Identify the four management functions and provide an example to each for business meeting leadership
1. Planning = Plan meeting in advance and email out a time and outline 2. Organize = organize the meeting by ensuring everyone will be there 3. Leading = Lead discussions in the meeting and tell important information 4. Controlling = Control discussion to ensure productive conversations
Identify decision making steps and apply them to where you will go out for dinner Friday night
1. State the goal 2. Identify the problem 3. Determine the decision type 4. Generate alternatives 5. Evaluate alternatives 6. Choose an alternative 7. Implement the plan
What distinguishes a command group from an infinity group
A command group is relatively permanent and has a formal reporting relationship. An affinity group is impermanent and meets whenever members choose to
Angelina is trying to decide how large a group she should put together to address a fairly complex problem her company faces. Which of the following assumptions is correct
A culturally similar group will get off to a smoother start and require less management attention
Age based diversity is
A major issue affecting organizations since there is a large increase in older workers
State what a resource is and identify at least two important resources
A resource is something a company needs to attain and manage an organizations goals. Two important resources are physical and informational resources.
What are the purposes of rewards and employment
A reward could be given to motivate employees. It could be an incentive.
Far Horizons Inc Has experienced a lot of absenteeism and turnover among employees, particularly among ethnic and religious minorities. Management decided to implement several policies to better reflect its values of nondiscrimination and respect for everyone. Which of the following steps could it take to create culture of inclusion
Adjust working hours to accommodate workers' personal needs
Active listening can be demonstrated through
All of the above
Group or team: All teams are groups; all groups are not teams. Why?
All teams are groups; all groups are not teams because teams work together to reach a specific goal or objective
Why does an organizations culture matter? How was it created and maintained?
An organizations culture matters to its employees, consumers and all of their stakeholders. For example, if target's culture is poor, then the employees will take that into their shifts, causing the customers to have poor interactions and experiences. Culture can be created and maintained through company potlucks, etc.
What is a noise
Anything that disrupts the communication process
Why might a highly motivated person perform poorly?
Because of person problems at home, poor pay, etc.
What is task-specific self-efficiency
Believe they have the ability to perform
In order for goals that are difficult to attain to motivate behavior, they must set realistic levels
True
Decision making is the process of
Choosing one alternative among several
_____ Provides an organization an edge over their rivalsWhichMotivation is best
Competitive advantage
Derek serves on the board of directors for a furniture company. He is also the CEO of a timber company attempting to secure a contract with the furniture company. What situation is this example represent?
Conflict of interest
Why do conflicts develop in the business organization?
Conflicts develop in a business organizations because of different values, goals, an increase in emotions, etc.
You have been hired as CEO of a new company focused on providing home health services. What could you do to establish a strong and positive organizational culture
Craft organizational vision, values, and goals
In the workplace, stress can sometimes be a positive factor
True
What term refers to the degree to which employees have the authority to set their own work goals, make decisions, and solve problems
Empowerment
Given current demographic trends which of the following is not a strategy companies would use to gain a competitive advantage through promoting diversity
Encourage older workers to retire
Which would not be included in designing an organization
Evaluating employee performance
Frederick Taylor, the father of scientific management, believed people were motivated by the opportunity to contribute to the workplace
False
Providing the best customer support before, during, and after a sale can you see a good well with customers, but is not likely to give an organization a competitive advantage
False
Supervisors can most easily manage their employees motivation, but it is more difficult to manage employees abilities or their environment
False
When in organizations enacted values contradict it's espoused values, new employees adopt the espoused values
False
Identify four basic structures which may be used for an organizational chart
Functional, Divisional, Matrix, Team-Based
Management by objective (MBO) and objectives and key results (OKR) are two examples of the following
Goal setting process
Which of the following is an early perspective on motivation that suggested fostering a sense of employees inclusion in decision-making would boost job performance
Human related approach
Studies show that listening to employees and building trust with them does what
Improves the organization's earnings
Plans in which employees can earn additional compensation in return for certain types of performance are called
Incentive systems
If you decide to take a break and go for a hike in order to focus less consciously on the creative process, what stage in the creative process are you experiencing?
Incubation
Identify the three components of organizational behavior
Individual, interface, organization
I will meet with a group of coworkers every Friday after work to play a new dungeons and dragons campaign
Interest groups
Organizational behavior is defined as the study of three interrelated areas, one of which is the ____
Interface between individuals and the organization
Alternative dispute resolution process includes each of the following except
Litigation
Provide at least three suggestions for how management can deescalate conflict
Manager can use empathy, lower voice, and not use personal emotions
Describe media richness and provide examples of low, moderate, and high richness
Media richness is how communication can be classified. High richness is face to face, moderate richness is the telephone, and low richness is written
What term refers to the encoded information of the communication process
Message
What makes jobs specialization difficult to implement, even though it seems as if it would be highly effective
Monotony associated with each task
Which of the following is an organizational consequence of prolonged stress
People call in sick more often and quit their jobs
What does P = M x A x E means? What happens if one of these factors becomes deficient?
Performance = motivation x ability x environment, if one of the factors becomes deficient, it makes it harder for managers to determine for example, how to make motivation increase
Assignment of tasks to an individual is
Responsibility
Identify two functions within human resource management
Select new employees, develop rewards
according to goal setting theory, which of the following strategies is not likely to result in improved performance
Setting unspecified goals so that workers can establish their own measures
What are the consequences of not addressing conflict in a business organization?
Some consequences could be that the problems may get worse, employees quit, etc
you are worried about some of the costs associated with shifting to a team approach. Which of the following factors is a legitimate concern
Some employees may feel concerned that their jobs are in jeopardy
The Delphi technique is a method that allows people to ____
Systematically gather the judgements of experts to develop forecasts
Provide three examples of external environmental factors which may impact an organization
Technology, globalization, diversity
How does a changing environment impact organizations
The environment is always changing and an organization must keep up. For example, if technology changes, the company will be impacted because they will have to buy new resources to stay up to date
Define Management
The planning, organizing, leading, and controlling of human, financial, physical, and information resources to effectively manage organizational goals for added value
Identify at least two primary purposes of an organizational chart
The primary purpose of an organizational chart is to show employees who they can talk to about certain issues and show potential employees their company and how they would fit in
Describe the concept of fit as it relates to the workplace. Identify two of the four different types of fat and what they mean in the workplace setting
There is a person-to-organization fit and a person-to-vocation fit. If you or an employee don't fit into a workplace, they job will not work long term.
What makes an effective organization
They can be financially effective (high income), they can be effective in society (high CSR)
Which of the following conditions is not true for virtual organizations
They tend to be very simple
Implementation of teams is a five this process. At one phase in the process, there is a danger that 18 will become so internally focused that it may stop communication with other teams or even develop rivalries with other teams. At what step is this likely to occur?
Tightly form
According to the reinforcement theory, every words are removed from behaviors that were previously reinforced, the behaviors are likely to decrease in frequency, and eventually will disappear
True
Dysfunctional conflict balances the interest of both parties to maximize mutual gains
True
Empathy, managing emotions, and social skills are components of emotional intelligence
True
Globalization is a major part of the changing environment of business
True
Collaborative conflict cultures have which of the following conflict management norms
agreable
Delegating authority consist of
assigning responsibility, granting authority, and creating accountability
The rational decision making process assumes that managers following unsystematic, random process when evaluating alternatives
false
What is the goal of brainstorming?
produce new ideas and solutions by stimulating group members' creativity
After working in a fast food restaurant for three years to pay for college tuition, Amanda vowed to never work in a restaurant again. But after graduation the only job offer she received was a manager at a local restaurant. If Amanda excepts the job, it may result in ____ dissonance
cognitive
When each side sacrifice is something in order to end the conflict this is called
compromising
Which of the following statements is not true about the nature of conflict
conflict is inherently destructive
Why are conflicts in business organizations not addressed?
conflicts may not be addressed because the manager may not know of them or may not know how to solve them
Which of the following represents the step of rational decision making approach in which the outcomes of the decision or compared to the desired goal
control: measure and adjust
A homogeneous group tends to be less productive than a heterogeneous group in where
creativity is required
Which of the following is not an element of managing an organizations culture
criticizing the current culture
Sara, a top human resources manager, meet weekly with manager from the information systems, product development, and accounting departments
cross functional team
A manager with strong conceptual skills has the ability to think in the abstract
false
Decision rules are used to make nonprogrammed decisions
false
Extended work schedules require employees to work extended periods of time followed by long periods of paid time off
false
Innovation and organization culture are not generally related
false
The grapevine form of communication has no management value
false
Bonita, a technical writer, meet weekly with two other technical writers to discuss their current products
functional team
According to Herzberg, once a state of no dissatisfaction has been reached:
further attempts to enhance motivation via the hygiene factors will not be effective
After World War I, organization shifted their attention away from scientific management to understanding the role of _____
human factors and psychology
After World War I, organization shifted their attention away from the scientific method to understanding the role of ____
human factors and psychology
Developing new ways to hire and train employees and paying them higher wages can result in which of the following benefits
it can result in better retention of employees
Which of the following is true about global mindset?
it combines cultural intelligence and a multinational business orientation
Motivated behavior begins with one or more:
needs
Which of the following is true about brainstorming
none of these are correct
Carson photography studio as previously hired and managed it's only custodial staff, but the company recently started contracting this work to a cleaning company. This is an example of
outsourcing
Avoidance conflict cultures have which the following conflict management norms
passive
Which of the following is a goal of a realistic job preview
presenting both positive and negative information to the candidate
Fador, a genius poker player, when's 18 million over the course of 18 months of tournament play. Beloved and respected by poker fans and other members of the public community, Fedor retires from professional poker, citing a desire to find a calling in life that inspires in a way that poker does not. According to Maslow, Fedore would primarily be motivated by ____ needs
self actualization
During the ____ phase of team implementation, managers have withdrawn from the daily operations and are counseling teams
self-managing teams
All of the following are examples of oral communication in organizations except
sending a memo
An assembly line is an example of this type of task interdependence
sequential
Which term refers to similarities and differences among people, including those such as race, age, ethnicity, physical abilities and characteristics, and gender
surface level diversity
All of the following are features of group discussion that contribute to the group polarization except
task uncertainty can be impacted by the decision
Which of the following allows organizations to reduce the amount of office space they own or rent and decrease employees need to travel to an office outside of their home
telecommunicating
Which of the following is not one of the four basic reasons for the rise of the volume of international business
the ease with which companies can obtain financing
define communication and provide examples of at least two barriers to success with communication
the transmission of information from one person to another to create a shared understanding and feeling. Barriers including selective perception and noise.
Which of the following statements describes the big five personality traits?
they are dimensions that represent fundamental personality traits
A group is homogeneous if the members are similar in one or more ways that are critical to the work of the group
true
And organizational chart illustrates the chain of command and reporting elation ships in a company
true
Communication and trust are essential for the leadership
true
Integrative negotiation of times to combine relationship issues (such as emotions and misconceptions) with substantive issues as work toward an agreement
true
Nonverbal communication has a major impact on the recipients understanding of meaning
true
Organization can usually benefit from conducting performance appraisals on an annual basis
true
Supervisors can most easily manage their employees motivation, but it is more difficult to manage employees ability or their environment
true
The purpose of the reward systems in most organizations is to attract, retain, and motivate qualified employees
true
Five writers meet monthly over the Internet to discuss their current work projects
virtual teams
Professional written communication should be crisp. What does this mean
write to express not to impress, back up assertions, write for your audience, edit and revise, format and readability
You disagree with your boss about a decision, and you're really frustrated. Which of the following strategies would work best to keep this conflict from escalating
you can focus on the outcomes you want rather than on your boss's actual position