mgt 341 exam 3 review

Which of the following is an example of a team task role rather than an individualistic role?

dominator recognition seeker aggressor blocker devil's advocate E

________ is the degree to which people have alternatives in accessing resources.

Accommodation Integrative bargaining Discretion Centrality Substitutability E

________ reflects whether members possess adequate information about their own task responsibilities.

Boundary spanning Staff validity Groupthink Decision informity Hierarchical sensitivity D

________ is a win-lose negotiation over a "fixed pie" of resources.

Closing and commitment Distributive bargaining Exchanging information Alternative dispute resolution Integrative bargaining B

Which of the following statements concerning conflict management is not true?

Men are more likely than women to use the competing tactic. Women are more likely to use compromise as a tactic in comparison to men. Collaboration is the one style superior to all the others. Trust is important when using cooperative forms of conflict management. Emotionally intelligent individuals are likely to use constructive forms of conflict management. C

________ activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.

Scout Task coordinator Ambassador Potency Systems monitoring C

Craig, the CEO of ShopRite, Inc., has noticed that one of his store locations has consistently through-the-roof sales numbers. Also, a survey completed by employees revealed that this particular location's workers showed extremely high levels of motivation and job satisfaction when compared to other locations in the region. Everyone who works there gave high praise to their manager, Jamal. What else did the survey reveal about Jamal's employees?

They reported higher levels of stress than stores with lower sales numbers. They loved Jamal but were not especially committed to the company overall. The highest achievers were doing it for themselves rather than out of commitment to the team. They demonstrated citizenship behaviors, such as volunteering after work. They reported feeling a lot of pressure to exceed sales goals every month. D

Which of the following statements concerning network centrality is true?

When tasks are straightforward, a decentralized structure means fewer mistakes. A decentralized structure is more efficient when the tasks are simple. A decentralized structure means members can communication with anyone on the team. Team members tend to prefer a centralized network structure. When the work is complex, a centralized network structure is more effective. C

Tasks for which the contributions resulting from the abilities of every member are considered in total to determine team performance are ________ tasks.

additive conjunctive disjunctive indicative subjunctive A

When a team member always greets other team members and is good at making small talk, this member is likely competent in which transportable teamwork competency?

conflict resolution collaborative problem solving communication planning and task coordination goal setting and performance management C

What synchronizes team members' activities in a way that makes them mesh effectively and seamlessly?

coordination affect management groupthink cohesion confidence building A

Which three specific factors have been found to account for a team's ability to make effective decisions?

decision redundancy, social facilitation, and transactive memory individual effort, team effort, and boundary spanning effort transactive memory, transformative memory, and decision memory groupthink, social loafing, and process rotation decision informity, staff validity, and hierarchical sensitivity E

Julio has been newly appointed as the CEO of SmartSystems, Inc. He is still learning how various departments function in the organization. Until he is able to gain sufficient knowledge and can suggest some changes, he relies on the suggestions and opinions of his team members and lets them do the things the way they are used to. He does not generally interfere in the decisions made by the employees but, at times, shares his past experiences with the employees. It can be said that Julio has adopted a(n) ________ style of decision making.

delegative autocratic negotiative consultative participative A

Nico is the owner of Yesteryear, a chain of vintage clothing stores. She lets the store managers and employees decide for themselves how best to lay out the stores and what to do about the problems they face on a daily basis. She basically serves as a consultant, but leaves the ultimate decision of how to solve problems up to her workers. Nico's leadership style is

delegative. facilitative. consultative. laissez-faire. worker-based. A

Ariel, Fouad, Nicola, and Daryush are four managers at Lost Soles Shoes. Each uses a different decision-making style and believes that their style is the best. Ariel always presents the problem to her employees and gathers their opinions and suggestions but makes the decision herself. Fouad gives his employees the responsibility for making the decision within a set of specified boundary conditions. Nicola makes the decision without asking her employees for their opinions or suggestions. Daryush presents the problem to his employees and seeks consensus, emphasizing that her opinion is only as important as every other employee's in her department. Ariel is displaying the ________ style of decision making.

directive delegative facilitative autocratic consultative E

Ariel, Fouad, Nicola, and Daryush are four managers at Lost Soles Shoes. Each uses a different decision-making style and believes that their style is the best. Ariel always presents the problem to her employees and gathers their opinions and suggestions but makes the decision herself. Fouad gives his employees the responsibility for making the decision within a set of specified boundary conditions. Nicola makes the decision without asking her employees for their opinions or suggestions. Daryush presents the problem to his employees and seeks consensus, emphasizing that her opinion is only as important as every other employee's in her department. Daryush is displaying the ________ decision-making style.

facilitative consultative autocratic delegative directive A

As the head of overseas operations for FoodCo., an international conglomerate supplying more than 60 countries, Devon has access to resources beyond the reach of most people—even the company president—and this in turn has made him very influential within the company. Devon holds the authority that is an example of the contingency factor

ingratiation. visibility. internalization. substitutability. centrality. D

A musical group and a surgical team are examples of ________ teams.

project action parallel work management B

Bambi serves as a member of a team responsible for reviewing all of the company's facilities to make sure they are making the best use of the available space. Whenever someone suggest that some aspect of the current configuration is working fine, Bambi challenges the status quo with constructive alternative views. Bambi has assumed the role of

slacker. blocker. compromiser. devil's advocate. follower. D

Wherever he goes, Sammy develops contacts, only he calls it simply making friends. He asks the person about themselves, they chat a bit, and a few minutes later Sammy walks away having made a new friend—not to mention a business contact whose information he now has logged in on the address book of his cell phone. This illustrates ________, the dimension of political skill.

social astuteness apparent sincerity networking ability organizational politics interpersonal influence C

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Silas's action would contribute to which factor in effective decision making at WII?

staff validity hierarchical sensitivity transactive memory production blocking decision informity E

The concern in this chapter is which team characteristics influence team effectiveness. When measuring team effectiveness, two aspects are considered important: ________, which may include metrics such as the quantity and quality of output, and ________, sometimes called team commitment.

team composition; team size team performance; team viability task interdependence; goal interdependence team roles; team diversity norming; performing B

Some types of ________ teams work together for an extended period of time, while other teams of the same type may stay together only as long as the task takes to complete.

work project Incorrect action management parallel C