MGT 344 Final

55. The first step in planning an effective presentation is? A. Write the introduction B. Determine the purpose C. Determine the length D. None of the above

B. Determine the purpose

59. Using emotions in decision making is a characteristic of which of the following? A. Perceiver B. Thinker C. Feeler D. Intuitive

C. Feeler

58. Someone who prefers staying home as opposed to going out would be considered a(n) what? A. Extravert B. Perceiver C. Introvert D. Sensor

C. Introvert

54. The following element/s is/are part of the closing in a presentation? A. Introduction of a new idea B. Significance of the message C. Final thought D. B and C

D. B and C

53. Advantages of working in teams include all of the following EXCEPT? A. Greater commitment and loyalty B. Increased retention C. Improved communication D. Faster decisions

D. Faster decisions

56. Which of the following is not a strategy for conflict management? A. Forcing B. Accommodating C. Problem Solving D. Promotion

D. Promotion

19. There are how many different results possible in the MBTI? a. 16 b. 9 c. 12 d. 20

a. 16

46. What is the maximum number of words that a presentation slide should contain? a. 36 b. 24 c. 100 d. 12

a. 36

25. What type of strategy would someone use if they have a high concern for people and a low concern for production? a. Accommodating b. Compromising c. Avoiding d. Forcing

a. Accommodating

71. The following are criteria you should follow when preparing a visual aid EXCEPT? a. Complexity b. Visibility c. Simplicity d. Clarity

a. Complexity

31. What is the best method for a Team Decision? a. Consensus b. Majority c. Compromise d. Authority

a. Consensus

65. Which competency is generally accepted as a starting point for employee training in emotion management? a. Develop social skills b. Average performance c. Talk about others d. Uncontrollable impulses

a. Develop social skills

20. Which of the following best represents the advantages of working in teams? a. Increased productivity increased motivation, higher quality decisions b. Increased productivity, higher quality decisions, group think c. Group think, increased motivation, cost benefit d. All of the above

a. Increased productivity increased motivation, higher quality decisions

91. Someone who wants to clarify ideas and theories before putting them into practice is representative of which personality preference? a. Intuition. b. Sensing. c. Thinking. d. Perceiving.

a. Intuition.

77. Which group technique applies to both Face-to-face meet and virtual meetings? a. Nominal group technique. b. Rational problem-solving. c. Delphi technique. d. Strategic decision making.

a. Nominal group technique.

48. Conflict involves at least how many parties? a. 1 b. 2 c. 3 d. 0

b. 2

69. When trying to improve Maintenance Functions you should? a. Stay on task b. Acknowledge contributions c. Seek information and ideas d. Ask questions

b. Acknowledge contributions

6. What is the second step to Dewey's problem-solving process? a. Define the problem b. Analyze the problem c. Brainstorm alternatives d. Develop criteria for a good solution

b. Analyze the problem

13. Eustress is a harmful type of stress that will negatively impact your presentation? a. True b. False

b. False

16. Extravert means talkative and loud? a. True b. False

b. False

81. When a manager makes a decision without consulting an employee what strategy is it considered? a. Avoiding b. Forcing c. Problem Solving d. Compromising

b. Forcing

89. What strategy of conflict resolution has the highest concern for production? a. Avoiding b. Forcing c. Accommodation d. Compromising

b. Forcing

11. Which of these organizational patterns do managers not use to develop persuasive presentations? a. Problem-Solving Pattern b. Get-To-The-Point Pattern c. State-The-Case-And-Prove-It Pattern d. Psychological-Progressive Pattern

b. Get-To-The-Point Pattern

43. People who prefer to focus on their own inner world are considered which of the following? a. Intuition b. Introversion c. Sensing d. Extraversion

b. Introversion

90. Someone who works out ideas by reflecting on them is representative of which personality preference? a. Intuition. b. Introversion c. Thinking. d. Judging.

b. Introversion

74. A person who needs time for decision making and focuses energy inwards would be considered? a. Extrovert b. Introvert c. Thinker d. Perceiver

b. Introvert

35. People who prefer________________ may think those who prefer_______________ are procrastinating and unreliable when they are trying to keep options open? a. Extraversion, Introversion b. Judging, Perceiving c. Sensing, Intuition d. Thinking, Feeling

b. Judging, Perceiving

24. The most common source of conflict within an organization is? a. Personality differences b. Perceived mutually exclusive goals c. Insufficient compensation d. Conflict over job duties

b. Perceived mutually exclusive goals

40. Which strategy for managing conflict has the highest concern for people and production? a. Accommodating b. Problem solving c. Compromising d. Avoiding e. Forcing

b. Problem solving

22. Which of the following in not a standard purpose of business presentations? a. To inform b. To promote c. To cause action d. To inspire

b. To promote

78. What is the guide lines for words on PowerPoint slides? a. 4X4 b. 5X5 c. 7X7 d. 6X6

d. 6X6

33. What actions can help avoid the tendency towards groupthink? a. Do not commit early or become locked into a position early in the problem analysis b. Be open to criticism c. Have a critical evaluator or devils advocate d. All of the above

d. All of the above

82. Which reason is why the MBTI is useful in the work place? a. Promotes better communication b. More effective with team building c. Gives better understanding of employees d. All of the above

d. All of the above

79. Which of the following is not a type of presentation? a. Persuasive b. Informative c. Instruct d. All of the above are presentation types

d. All of the above are presentation types

49. What is one of the strategies for managing conflicts? a. Forcing b. Avoiding c. Compromising d. All the above

d. All the above

44. Which of the following techniques should not you use during group think? a. Do not make an early decision b. Be open to criticism c. Play Devil's advocate d. Avoid confrontation

d. Avoid confrontation

47. Which of the following are purposes of a presentation? a. To entertain b. To inform c. To persuade d. B and C

d. B and C

76. Which of the following is NOT an action to help avoid group think? a. Do not make an early decision. b. Be open to criticism. c. Use a "devil's advocate" d. Believe the group can make no mistakes.

d. Believe the group can make no mistakes.

70. For a creative introduction in a presentation Dr. Hart would recommend to do the following EXCEPT? a. Tell anecdote b. Quote a source c. Explain surprising statistic d. Inform audience of nervousness to reduce nervousness

d. Inform audience of nervousness to reduce nervousness

87. Which of the following is not one of the four criteria for an effective visual aid? a. Visibility b. Clarity c. Relevance d. Informative

d. Informative

67. What does ISTP stand for? a. Intuition Sensory, feeling, Planning b. Introversion, Sensory, Thinking, Planning c. Intuition, Security, feeling, perceiver d. Introversion, sensor, thinking, perceiving

d. Introversion, sensor, thinking, perceiving

17. Which dichotomy represents how you approach the outside world? a. Extraversion vs. introversion b. Intuition vs. sensing c. Thinking vs. feeling d. Judging vs. perceiving

d. Judging vs. perceiving

30. What is the most pervasive problem with working in a team? a. Groupthink b. Careless Listening c. Group members being self-conscious d. Lack of Ability to work in a group

d. Lack of Ability to work in a group

60. Which of the following is NOT one of John Dewy's six stages of problem solving? a. Selecting the best solution b. Brainstorming the possible solutions c. Defining the problem d. Make quick decisions

d. Make quick decisions

63. All of the following are parts of an introduction EXCEPT? a. Purpose Statement b. Motivation to listen c. Preview of main points d. Persuasion statement

d. Persuasion statement

73. Which of the following is NOT a step in the problem solving process? a. Develop criteria for a good solution b. Define the problem c. Brainstorm alternatives d. Play the devil's advocate

d. Play the devil's advocate

28. The most effective conflict resolution strategy is? a. Avoiding b. Accommodating c. Forcing d. Problem Solving

d. Problem Solving

5. Which of the following is the best for strategies of managing conflict? a. Accommodating b. Avoiding c. Compromising d. Problem Solving

d. Problem Solving

72. Which conflict strategy has high concern for people and production? a. Avoiding b. Compromising c. Accommodating d. Problem Solving

d. Problem Solving

21. All of the following are strategic considerations for a meeting EXCEPT? a. Should we meet? b. Agenda and materials c. Leadership styles d. Relationship building

d. Relationship building

41. Which of the following are NOT part of Dewey's Problem Solving Process? a. Analyze the problem b. Define the problem c. Brainstorm alternatives d. Review and adjust perceptions

d. Review and adjust perceptions

45. Which of the following is the final step in the Rational Problem Solving Process? a. Analyze the Problem b. Implement the Solution c. Phone a friend d. Select the best solution

d. Select the best solution

27. Being factual and concrete falls under which personality trait? a. Introversion b. Thinking c. Judging d. Sensing

d. Sensing

75. Which personality type is the characteristic of "observes and remembers specifics" associated with? a. Introversion b. Intuition c. Feeling d. Sensing

d. Sensing

39. Which of the following is not part of the closing of a presentation? a. Main points b. Call to action c. Purpose statement d. Speaker credibility

d. Speaker credibility

51. Where do introverts get their energy? a. The outside world b. The internet c. Coffee d. The inner world

d. The inner world

38. According to Howell and Bormann which of the following patterns are NOT a meaningful strategy for persuasive situations? a. Problem Solving b. State the case and prove it c. Psychological-progressive pattern d. Verbal assault

d. Verbal assault

36. What does an agenda need to communicate? a. What b. Why c. When d. Who e. All of the above

d. Who

84. Which of the following is not a disadvantage of working in teams? a. groupthink b. costly c. Overused d. increased commitment

d. increased commitment

85. Which is not an action to help avoid the tendency of groupthink? a. do not make an early decision b. be open to criticism c. use a devil's advocate d. none of the above

d. none of the above

50. Which of the following a perceiver quality? a. Scheduled b. Systematic c. Casual d. Methodical

c. Casual

57. Which of the following conflict management strategies have a high concern for production and a low concern for people? A. Accommodating B. Compromising C. Avoiding D. Problem Solving E. Forcing

E. Forcing

86. "I want to tell you about how different personalities can affect teamwork so that you will work more efficiently the next time you are with a team" is an example of what part of a presentation? a. Purpose statement b. Speaker credibility c. Motivation to listen d. Preview of main points.

a. Purpose statement

37. Which of the following decision making formats does not apply to virtual meetings? a. Rational Problem-Solving b. Nominal Group Technique c. Delphi Technique d. All of the above

a. Rational Problem-Solving

2. Which of the following is a disadvantage of a team? a. Risk of groupthink b. Increased motivation c. Increased productivity d. Fewer communication breakdown

a. Risk of groupthink

18. You are born with your personality type? a. True b. False

a. True

62. What are the 4 criteria for good visual aids? a. Visibility clarity, simplicity, and relevance b. Complexity, color, clarity, and relevance c. Vibrancy, sound, clarity, and simplicity d. Relatable, length, sound, and vibrancy

a. Visibility clarity, simplicity, and relevance

12. Which of the following is something you should NOT do when speaking to an audience? a. Maintain eye contact b. Use full sentences on your speakers' notes for reference c. Take ample time to run through your presentation more than once d. Use voice inflection

b. Use full sentences on your speakers' notes for reference

9. Which is true about the Delphi Technique? a. Everyone has to be in the same location b. Uses a series of questionnaires to come to a consensus within the group c. Often causes conflict among the group d. Allows for one person to control the whole group

b. Uses a series of questionnaires to come to a consensus within the group

10. What is the best physical facility for a group meeting with 10 attending members? a. The leader's office b. A lecture hall c. A small classroom d. Outside on a sunny day

c. A small classroom

14. What is the best strategy to solve a conflict? a. Yelling at each other until the other concedes b. Ignoring the other person and doing it your way c. Coming up with a compromise that you both can live with d. Each doing it your own way and picking which is better

c. Coming up with a compromise that you both can live with

34. What is corporate Americas MBTI profile type? a. ENSP b. INTP c. ESTJ d. INTJ

c. ESTJ

8. What is the MBTI for corporate America? a. EITJ b. INFP c. ESTJ d. ESFP

c. ESTJ

29. The favorite conflict strategy used by mangers is? a. Avoiding b. Accommodating c. Forcing d. Problem Solving

c. Forcing

1. Which of the following is an advantage of working with a team? a. Low-quality or premature decisions b. Wasted time c. Increased commitment loyalty, retention d. Risk of groupthink

c. Increased commitment, loyalty, and retention

7. What type takes in information by seeing the big picture? a. Sensing b. Perceiving c. Intuition d. Judging

c. Intuition

42. What type of person likes to live in a flexible spontaneous way, and want to experience and understand life rather than control it? a. Judging b. Feeling c. Perceiving d. Thinking

c. Perceiving

68. Which of the following strategic considerations for meetings does NOT apply to Virtual Meetings? a. Whether to meet b. Leadership style c. Physical facilities d. Cultural differences

c. Physical facilities

61. When trying to avoid group think group members should? a. Make early decisions b. Not criticize other's ideas c. Play "devil's advocate" d. Agree with group ideas

c. Play "devil's advocate"

80. Which is consider the best strategy to solving conflict? a. Accommodating b. Compromising c. Problem Solving d. Forcing

c. Problem Solving

83. Which type of dichotomy likes information that is real and tangible? a. Intuition b. Thinking c. Sensing d. Judging

c. Sensing

15. Which of the following is not a step in Dewey's Problem-Solving Process? a. Brainstorm alternatives b. Analyze the problem c. Set unanimous goals d. Evaluate brainstormed alternatives

c. Set unanimous goals

23. Which part of a presentations introduction is optional? a. Attention step b. Purpose c. Speakers credibility d. Motivation to listen

c. Speakers credibility

66. Which of the following is a characteristic of a perceiver? a. Scheduled b. Analytical c. Spontaneous d. Compassionate

c. Spontaneous

4. Which of the following is a nonverbal impact? a. Avoid textual lists of bullet points b. Pause before important points for drama c. Stand tall and straight d. Articulate clearly

c. Stand tall and straight

64. Which of the following is not one of the strategies for managing conflict? a. Forcing b. Problem Solving c. Team building d. Accommodating

c. Team building

32. Which of the following is not an example of groupthink? a. the belief that the group can make no mistake. b. the presence of inordinate optimism that predisposes members to take excessive risks. c. having a critical evaluator (devils advocate) d. the illusion that everyone in the group holds the same viewpoint with an emphasis on team play

c. having a critical evaluator (devils advocate)

52. All of the following are symptoms of groupthink EXCEPT? a. The tendency to ignore that an agreed-on plan is unlikely to succeed. b. The avoidance of disagreements. c. The presence of inordinate optimism that predisposes members to take excessive risks. d. The belief that the group's decision is the correct one. e. All of the above are symptoms of groupthink

e. All of the above are symptoms of groupthink

88. Which of these is NOT a characteristic conflict? a. Involves at least two parties. b. Develops from perceived mutually exclusive goals. c. Involves parties who may have different values or perceptions. d. Terminates only when each side is satisfied that it has won or lost. e. All of these are a characteristic of conflict.

e. All of these are a characteristic of conflict.

3. Which of the following is not a persuasion variable? a. Sender b. Context c. Message d. Receiver e. None of the above

e. None of the above