MGT 345 Exam

With regards to personality tests, all of the following are true, except...

- Personality tests are valid predictors of job performance. - The results should be contrasted with other information because the test taker might not describe him/herself accurately. - Certain tests might be unreliable, especially when they are administered by untrained employees. - Managers should be mindful that context matters, so one personality test might not capture the complexity and variability of people's personality. - Some personality tests, like the MBTI, categorize people according to very specific descriptors, assuming that the test taker is either "one or the other."

Regarding the relative importance of personal and technical skills,

...personal skills become more important as job level increases. ...personal skills are more important regardless of job level. ...they remain equal and this does not change throughout careers. ...technical skills become more important as job level increases. ...technical skills are more important regardless of job level.

is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.

A person's value profile Self-efficacy Self-esteem Personality Intelligence

The 1st vendor offers services for $450/month, the 2nd one for $175/month. You think the 2nd one is a bargain. Why?

Anchoring bias

Which of the following statements is false?

Common sense can be overly subjective. Common sense excels in well-known scenarios with predictable outcomes. Common sense requires less effort than finding the real problem. Common sense is weak in unexpected situations. The contingency approach is just common sense.

_________ theory assumes that competency, autonomy, and relatedness influence our behavior and well-being.

Expectancy Acquired needs Self-determination Job characteristics Herzberg's motivator-hygiene

is the personality trait with the strongest positive relationship with job performance.

Extraversion Proactivity Agreeableness Emotional stability Conscientiousness

Openness to experience refers to a person being trusting and good-natured.

False

______ is the interdisciplinary field dedicated to understanding and managing people at work.

Organizational Behavior

In goal-setting theory, goals should be all of the following except...

Specific Measurable Realistic *Unattainable*

There is only one best way to manage people, teams, or organizations. This is called the contingency approach.

TRUE FALSE

Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have...

an optimistic personality. an external locus of control. a high level of extraversion. a proactive personality. high emotional stability.

Deep-level characteristics of diversity...

are the most stable. are not under our control. *include attitudes, opinions, and values*. include our ethnicity. are unchangeable.

Bill receives a compliment on a recent campaign; he attributes the success to his creativity. Mark's campaign didn't do well; he blames his team for not pulling it together. These are examples of...

consensus. fundamental attribution. self-serving bias. person perception. implicit cognition.

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of...

core self-evaluation. self-esteem. self-efficacy. self-expectation. self-expectancy.

Attribution theory suggests that people make causal attributions by observing these three dimensions of behavior:

distinctiveness, retrieval, and consensus. consensus, storage, and retention. context, consistency, and simplification. consistency, recognition, and context. consensus, distinctiveness, and consistency.

Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on...

emotional stability. agreeableness. internal locus of control. introversion. conscientiousness.

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of...

extrinsic motivation job satisfaction intrinsic motivation job dissatisfaction organizational citizenship behavior

John, a mid-level manager, notices that all his subordinates are filling out their monthly reports incorrectly. He concludes that the report forms are too complicated and need to be revised. On which type of attributional information is John's decision based?

high consistency low consensus low distinctiveness high consensus low consistency

The distinction between flexible and fixed individual differences...

is that managers should hire people based on their attitudes and emotions. has no practical value for managers. is that managers have little or no impact on flexible differences. is that managers have little or no impact on any individual differences. is that managers have little or no impact on fixed differences.

The two general categories of motivation theories are...

job satisfaction and job dissatisfaction. content and process. extrinsic and intrinsic. reward and punishment. internal and external.

The use of 'data-driven decision making' at Boeing created a(n) _____, whereby the CEO did not conceive being wrong.

overconfidence bias

If Ed wants to be a partner in his firm, he needs to bill the most revenue. This _____ can lead to unethical behavior.

overvalued outcome motivated blindness slippery slope ill-conceived goal

At company XYZ, multiple women have quit their job in the past year because they feel that the company's reward system favors men. This would be diagnosed as a(n) _________ level problem.

situation individual organizational group interactional

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a...

stereotype fundamental attribution bias causal attribution semantic memory self-serving bias

In McClelland's acquired needs theory,

there are five basic needs: power, affiliation, achievement, esteem, and self-actualization. the affiliation need may be either institutional or personal. we are born with our needs, and they merely become stronger over time. we learn needs as we live our lives. we have a need to be satisfied in our jobs.

Ted was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, ________ are the extrinsic factors that create job dissatisfaction

wellness factors achievement factors motivators hygiene factors affiliation factors