MGT 363

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

Balanced Scorecard

_____ relates to the learner's decision regarding what information to attend to, how to remember, and how to solve problems.

Cognitive strategy

Which of the following steps of the training design process involves person and task analysis?

Conducting needs assessment

_____.refer(s) to the type of rewards that employees receive for performing well.

Consequences

_____ relates to managers' and employees' ability to obtain and distribute valuable resources such as data, information, or money.

Control

____ refers to asking a large group of employees to help provide information for needs assessment.

Crowdsourcing

_____ use concrete experience and reflective observation and are good at generating ideas and seeing a situation from multiple perspectives.

Divergers

In which of the following instances is training most likely needed?

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

Which of the following is not included in the ADDIE model?

Engagement

T/F A centralized training function not only hampers the streamlining of processes but also denies the company a cost advantage in purchasing training from vendors.

False

T/F ATD stands for the Association for Training and Development.

False

T/F Automatization of tasks increases memory demands.

False

T/F Closed skills are highly influenced by managers, peers, and the work environment.

False

T/F Compared to ten years ago, organizations are less focused now on creating a learning and training brand.

False

T/F Employee engagement refers to training employees in a wide range of skills so they can fill any role in a team context

False

T/F Employees working for a company that has a skill-based pay system are compensated for the skills they are using for their current jobs rather than the number of skills in which they are competent.

False

T/F Explicit knowledge is thought to have a stronger impact on helping organizations achieve a competitive advantage than tactic knowledge.

False

T/F From a strategic perspective, "diversify the learning portfolio" refers to providing strategic diversity training to enhance a company's competitive advantage.

False

T/F Identical elements are maximized when the learning environment matches the trainee as closely as possible.

False

T/F In error management training, trainees are instructed that errors hamper learning and should largely be avoided.

False

T/F In general, it is best to promote a performance orientation among trainees.

False

T/F In the context of adult learning theory (andragogy), group discussions would likely be less appropriate than the traditional lecture method.

False

T/F Online technology is useful in the needs assessment process because it is most effective in generating detailed responses.

False

T/F Organizational development professionals in a company typically focus on identifying the top talent in the company.

False

T/F Pressure points almost always suggest that a training need is present in the organization.

False

T/F Providing self-management training is an example of an internal learning condition.

False

T/F Surveys and interviews share common disadvantages as needs assessment methods.

False

T/F Surveys do not allow many employees to participate in the needs assessment process.

False

T/F Tacit knowledge tends to be the primary focus of formal training and employee development.

False

T/F The primary role of upper-level managers in the needs assessment process is to ensure that learning efforts are integrated with business strategy.

False

T/F The use of technology-based learning delivery remained stable from 2010 to 2012.

False

T/F Training differs from development in that training tends to be more future-focused.

False

T/F Uniqueness refers to employee potential to improve company effectiveness and efficiency.

False

_____ are useful with complex or controversial issues.

Focus groups

Which of the following examples best reflects an attitude as a learning outcome?

Gain a greater appreciation for work-life balance.

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Human

A core value of _____ is the prevention of the occurrence of errors in a product or service, rather than detection and correction of errors.

TQM

T/F In highly integrated businesses, training is likely to include rotating employees between jobs in different businesses.

True

T/F In learning organizations, there is an understanding that failure provides important information.

True

T/F It is best to include a combination of examples and practice, rather than all practice.

True

T/F Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job.

True

T/F Learning organizations emphasize that learning occurs not only at the individual employee level but also at the group and organizational levels.

True

T/F One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

True

T/F Outsourcing allows a company to focus better on its business strategy by saving cost and time.

True

T/F Social networking facilitates decentralized decision making.

True

T/F Task analysis should be undertaken only after the organizational analysis has determined that the company wants to devote time and money for training.

True

T/F The CEO of a company is responsible for setting a clear direction for learning.

True

T/F There is no one universally accepted instructional systems development model.

True

T/F To motivate employees to learn in training programs, they should be given a choice of what training programs to attend.

True

The ADDIE model is most closely associated with

formal training and development

In _____ financial and other resources are not available for development, so companies tend to rely on hiring talent from the external labor market.

fortresses

Job-based employees are characterized by _____.

high value and low uniqueness

The strategic training and development process begins with

identifying the business strategy

Juan, an operations manager, has been assigned to train a group of older employees in the logistics department. He has to train them to use new computer software. He begins by reminding them that they were quick in learning the old software. Juan is trying to _____.

increase the employees' self-efficacy

Logical verification to increase self-efficacy typically involves _____.

perceiving a relationship between a new task and a task already mastered

The ATD competency model _____.

specifies what is necessary for an individual to be successful in the training field

Uniqueness refers to _____.

the extent to which employees are specialized and not highly available

Good decisiveness, practical application of ideas, and hypothetical deductive reasoning are characteristics of individuals with a(n) _____ learning style.

converger

Which of the following is considered an "input" in the context of person analysis?

Social support

Which of the following methods is inexpensive and allows the collection of data from a large number of individuals?

Survey

A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail.

Surveys

Which of the following is not one of the four major components of the balanced scorecard?

Sustainability

Which of the following is true with regard to SWOT analysis?

A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

Which of the following creates a learning orientation in trainees?

Allowing trainees to experiment with new knowledge and skills

Which learning outcomes relate to the ability to design and code a computer program that meets customer requirements?

Intellectual skills

Which of the following is true of task analysis?

It involves determining KSAOs needed to perform specific tasks.

Which of the following statements is true of training?

It is important to realize that for training to be effective, both learning and transfer of training are needed.

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Six Sigma

Which of the following positions is characterized by high value and low uniqueness?

Lab technician

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

Metrics

_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Mid-level managers

Which of the following statements is true of human capital?

Motivation to deliver high-quality products and services is a part of human capital.

According to the text, collecting data on social support for training from managers and peers is a component of which level of analysis?

Organizational and person analysis

_____ is an example of tacit knowledge

Personal knowledge based on experience

Which of the following is not one of the major business strategies discussed in the text?

Product differentiation

_____ is a person's judgment about whether he or she can successfully learn new knowledge and skills.

Self-efficacy

_____ refers to the learner's involvement with the training material and assessing their progress toward learning.

Self-regulation

Which of the following is true of the business-embedded (BE) learning function?

The BE function is customer-focused.

Which of the following statements is true of the Instructional System Design (ISD) model?

The model specifies an orderly, step-by-step approach to training design.

Which of the following statements is true of needs assessment?

The role of the needs assessment is to determine if training is the appropriate solution.

_____ refers to a systematic approach for developing training programs.

The training design process

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, sometimes to the point of narcissism.

Which of the following statements is not true of knowledge workers?

They generally have limited employment opportunities in other companies

Which of the following statements is true of closed skills?

They refer to skills that are to be identically produced by the trainee on the job.

Which of the following statements is true of competency models?

Traditionally, needs assessment failed to focus on competencies

T/F According to the ATD competency model, foundational competencies are used to a different extent in each role or specialization.

True

T/F Companies cannot gain a competitive advantage solely through their training practices.

True

T/F Determining a job's cognitive ability requirement is part of the task analysis process.

True

T/F Developing a computer program that meets customer specifications is an example of an intellectual skills learning outcome.

True

Which of the following is an example of human capital?

Work-related competence

Intellectual skill as a learning outcome primarily includes the capability to _____.

apply generalizable concepts and rules to solve complex problems

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

business strategy formulation and identification

Training activities are said to be outsourced when they are provided by _____.

individuals outside the company

In expectancy theory, the belief that performing a given behavior is associated with a particular outcome is called _____.

instrumentality

A(n) _____ strategy focuses on new market and product development, innovation, and joint ventures

internal growth

Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) _____ strategy.

internal growth

The first step in task analysis is to _____.

select the job or jobs to be analyzed

Behavior modeling is a training method that is primarily based on _____.

social learning theory