MGT 380 Chapter Reviews 1-7 (WileyPlus)

Which of the following is an example of a strategic question at the business strategy level?

"How are we going to compete for customers in a competitive market?"

Which of the following statements reflects Step 2 - Control measures actual performance?

Unless we are willing to measure, very little control is possible

Jessica doesn't like to utilize group decisions as a part of the management process. Which of the following would Jessica most likely cite as a reason to avoid group decision making?

a need to avoid conformity from social pressures

Agnes pressed her employer to report two toxic chemical accidents. Agnes would best be described as

a whistleblower

Which ethical position has been criticized as a source of "ethical imperialism"?

absolutism

The requirement to show performance results to a supervisor is known as

accountability.

14. In a CPM/PERT analysis, the focus is on ____ and the event ____ that link them together with the finished project.

activities; sequences

13. An amoral manager ____.

acts unethically but does so unintentionally

2. A problem is a discrepancy between a/an ____ situation and a desired situation.

actual

The structured review of lessons learned and results accomplished through a completed project is known as a(n)

after-action review

Which of the following describes a zero-based budget?

allocation of resources as if each new budget period is brand new

The research of Mintzberg and others concludes that most managers ____.

always live with the pressures of performance responsibility

Which of the following is an environment where a bureaucracy would perform well?

an environment characterized by heavy regulation

Which of the following is a "must have" competency necessary for success in management?

analytical competency

Rey likes solving organizational problems. Oftentimes, to accomplish this goal, Rey will systematically use and analyze data to solve problems and make informed decisions. Rey is using_________________.

analytics

13. You go to your boss and ask for a pay raise. She says: "Well, let's take a look first at what you are making now." The risk you face in this situation is that your boss's decision will be biased because of ____.

anchoring and adjustment

Terry is talking to her work team about the importance of planning. Terry indicates that good planning can help the team become "change oriented." What does this mean?

anticipating problems and opportunities so they can be best dealt with

11. A manager who decides against hiring a new employee who just graduated from Downstate University because the last person hired from there turned out to be a low performer is falling prey to ____ error.

availability

Which of the following financial statements do managers use to review assets and liabilities?

balance sheet

A __________ measures performance related to several goals including financial, customer service, internal process, and innovation and learning goals.

balanced scorecard

When an organization evaluates its current performance by referencing external competition as a comparison, what practice is the organization engaging in?

benchmarking

7. When MBO is done right, who does the review of a team member's performance accomplishments?

both the team member and the team leader

Managers often perform what-if calculations under different revenue and cost conditions. This type of analysis is known as

breakeven analysis

A _________ is a plan that commits resources to activities and allocates scarce resources among multiple, competing uses.

budget

A(n) ___________ is a rational and efficient form of organization founded on logic, order and legitimate authority.

bureaucracy

The type of control that influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision is known as

bureaucratic control

3. General Electric is a complex conglomerate that owns many firms operating in very different industries. The strategies pursued for each individual firm under the GE umbrella would best be called ____level strategies.

business

The question, "How are we going to compete for customers within this industry and in this market" reflects which type of strategy?

business

5. Two employees are talking about ethics in their workplaces. Jay says that ethics training and codes of ethical conduct are worthless; Maura says they are the only ways to ensure ethical behavior by all employees. Who is right, and why?

c. Neither Jay nor Maura—training and codes can encourage but never guarantee ethical behavior.

8. A good performance objective is written in such a way that it ____.

can be easily measured

10. A ____in the BCG Matrix would have a high market share in a low-growth market.

cash cow

The upside-down pyramid clearly shows that the job of top managers is to support all EXCEPT the ________.

chairman of the board (operating workers, middle managers, first-line managers)

12. When one team member advises another team member that "your behavior is crossing the line in terms of our expectations for workplace civility," she is exercising a form of ____ control over the other person's inappropriate behaviors.

clan

7. The ____ decision model views managers as making optimizing decisions, whereas the _

classical; behavioral

Which of the following is NOT one of the six "must-have" managerial skills?

Expressiveness

In effective organizations, there is generally only one type and one level of managers.

False

The process of strategic management focuses only on developing strategies.

False

What types of workers use their minds and intellects as critical assets to employers?

Knowledge workers

11. In Porter's five forces model, which of the following conditions is most favorable from the standpoint of industry attractiveness?

Low bargaining power of suppliers

_________ is the process of assigning tasks, allocating resources, and coordinating work activities.

Organizing

Ethan is a manager and has a variety of responsibilities. Today, Ethan is focused on setting performance objectives and deciding how to achieve them. Ethan is engaging in

Planning

Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase sales by 20 percent in 20 weeks. While giving them suggestions on how to achieve the target, he also announces a 20 percent commission as an incentive. Tim is involved in the ________ function of the management process.

Planning

The most obvious problem-solving situation for managers is a performance threat. This occurs when there is an actual or potential performance

deficiency

To determine an organization's mission managers must first

define its business and reason for existence

3. The first step in the planning process is to ____.

define objectives

The first action of the planning process in which you establish where you want to go, is to

define your objectives

If a sales department supervisor is held accountable by a middle manager for the department's performance, on whom is the department supervisor dependent in making this performance possible?

department salespersons

Karen has dedicated the upcoming week to making sure that things happen according to plan and taking corrective action as necessary. Which function of management is Karen focused on?

controlling

The management function of ____ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.

controlling

The process of measuring performance and taking action to ensure desired results is known as

controlling

Which of the following is one of the four functions of management?

controlling

15. Among the financial ratios often used for control purposes, Current Assets/Current Liabilities is known as the ____.

current ratio

An employee gives someone privileged information regarding the activities of a customer. What type of issue is this?

customer privacy

3. When an automobile manufacturer is careful to purchase only the highest quality components for use in production, this is an example of an attempt to ensure high performance through ____ control.

feedforward

Which type of controls ensure the right directions are set and the right resource inputs are available in an attempt to solve problems before they occur?

feedforward controls

Tom is a responsible manager for a group of manufacturing assembly workers who report to him. Tom is a _____ manager.

first-line

A department head, supervisor, and team leader are all examples of which type of manager?

first-line manager

Sue has expressed to her mentor that she is frustrated by the invisible barrier that seems to be limiting her career advancement. What is Sue describing?

glass ceiling effect

Which of the following terms can be best described as an invisible barrier limiting career advancement of women and minorities?

glass ceiling effect

13. When Coke and Pepsi spend millions on ads trying to convince customers that their products are unique, they are pursuing what Porter calls a ____strategy.

differentiation

Ralph Lauren's strategy is generally defined as which type of generic strategy?

differentiation

Legal counsel has advised the organization's management against actively denying women and minorities the full benefits of organizational membership. The legal counsel is advising management to refrain from

discrimination

When a manager denies promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of ____.

discrimination

2. If a manager fails to enforce a late-to-work policy for all workers—that is, allowing some favored employees to arrive late without penalties—this would be considered a violation of ____.

distributive justic

A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively engaging in the practice of ____.

global sourcing

Trix International is a furniture company. It procures raw material from Africa, hires artisans from India, and sells the finished products all over the world. Trix International is engaged in ________.

global sourcing

A __________ views the world as one market and uses standardized products and advertising worldwide.

globalization strategy

8. If Google's top management were to announce that the firm was going to buy Federal Express, this would be a strategy of growth by ____.

diversification

When a company expands by entering new business areas, it is called growth through __________.

diversification

Which growth strategy seeks expansion by entering new business areas?

diversification

When an organization reduces the size of its existing operations, it is called __________.

downsizing

At Outdoor Furniture Inc, the oversight of top management by its board of director is called _____________.

goverance

11. If a team leader wants to tap the advantages of participatory planning, what type of decision-making method should he or she use?

group

8. One of the conclusions from the Hawthorne studies was that ____.

groups can sometimes restrict the productivity of their members

A strategy

guides resource utilization to accomplish goals

The decisional role describes how a manager ___________ .

handles disturbances

Which of the following is NOT one of the quality of work life (QWL) issues?

health benefits

A chain in which lower-level objectives become the pathways for accomplishing higher-level objectives is known as a

hierarchy of objectives

A _________ skill is the ability to work well in cooperation with other people.

human

The Hawthorne studies were important in management history because they raised awareness about the influence of ____ on productivity.

human factors

4. The first step in the decision-making process is to ____.

identify and define the problem

9. When managers use benchmarking in the planning process, they usually try to ____.

identify best practices used by others

Tom is a manager who chooses to behave unethically. He is an example of what type of manager?

immoral

Which of the following is one of the characteristics of Weber's ideal bureaucracy?

impersonality

2. The benefits of planning often include ____.

improved focus

The collective brainpower or shared knowledge of a workforce is called ___________.

intellectual capital

Jessica is currently entering the job market. To differentiate herself from other job applicants, Jessica is framing her narrative as a product of competency and commitment. What is Jessica using to frame her narrative?

intellectual capital equation

7. If a manager takes a lot of time explaining to a subordinate why he did not get a promotion and sincerely listens to his concerns, this is an example of an attempt to act ethically according to ____ justice.

interactional

___________ focuses on treating people with respect and dignity.

interactional justice

Ryan is responsible for ensuring that the amount of goods held in stock is only big enough to meet the organization's immediate performance needs. Ryan is responsible for

inventory control

A competitive advantage

is an ability to outperform rivals

9. A common mistake made by managers facing crisis situations is ____.

isolating themselves to make crisis decisions alone

Which type of worker adds value to organizations through their intellectual capabilities?

knowledge workers

Cindy's team has helped facilitate many creative outcomes for her organization. Cindy has learned that creativity often occurs when average people come up with unique ways to deal with daily events and situations. Cindy understands the principle of

little-c creativity

Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the board of trustees of the University of Rhodia. Their responsibility is to __________.

make sure that the institution is being run right

Sue utilizes a management technique where she gives attention to high-priority situations that show the greatest need for action. Sue identifies these situations by comparing actual and desired performance. Sue is engaging in

management by exception

Planning, organization, leading and controlling the use of resources to accomplish performance goals is known as the

management process

Which two terms are often used interchangeably to describe the use of mathematical techniques to solve management problems.?

management science and operations research

9. In respect to the link between bad management and ethical behavior, research shows that ____.

managers who set unrealistic goals can cause unethical behavior

At the beginning of each fiscal year, Carmen meets with her subordinates and jointly sets performance objectives for the period. Carmen will plan to communicate regularly with her team and review the accomplished results at the end of the period. Carmen is

managing by objectives

The management team at Malwin's decided to offer additional customer promotions and longer store hours in response to promotions and hours offered by Malwin's competitors. This is an example of

market control

10. In a hierarchy of objectives, plans at lower levels are supposed to act as ____ for accomplishing higher-level plans.

means

After objectives and standards are set, what step comes next in the control process?

measure results

A _________ is a physiological and psychological deficiency that a person wants to satisfy.

need

The process of building and maintaining good working relationships with others who may someday help a manager to implement his or her work agendas is called ____.

networking

5. When the members of a special task force are asked to develop a proposal for hitting very aggressive targets for the international sales of a new product, this problem most likely requires a ____ decision.

nonprogrammed

In practice, management problems can arise as new or unusual situations full of ambiguity and informational deficiencies. What types of decisions must managers utilize in these unstructured problem situations?

nonprogrammed decisions

When an organization interacts with its environment to obtain resources that through work activities are transformed into goods and services, that organization exemplifies which of the following concepts?

open systems

4. As a first step to implement her firm's strategic plans, the CEO of a business firm would want marketing, manufacturing, and finance executives to develop clear and appropriate ____.

operational plans

The study of how organizations produce goods and services is known as ______________.

operations management

The process of setting objectives and then identifying how to accomplish them is known as

planning

When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of ____.

planning

Managing by objectives integrates which two management functions?

planning and controlling

15. The planning process isn't complete until ____.

plans are implemented and results evaluated

When an organizational leader wants to communicate broad guidelines for decisions and action, he or she will use a

policy

Which of the following focuses on the need to carefully select, train, support and reward workers in their jobs?

principles of scientific management

1. A manager who is reactive and works hard to address problems after they occur is described as a ____.

problem solver

The process of identifying a discrepancy between an actual and a desired situation and then taking action to resolve it is known as

problem solving

Stacey is developing a set of rules that precisely describe actions to take in specific situations. Stacey is developing a

procedure

6. Having a clear sexual harassment policy won't help an organization much unless it is accompanied by clear ____ that let all members know for sure how it will be implemented.

procedures

What is the focus of the utilitarian view of ethical behavior?

producing the greatest good for the greatest number of people

8. One reason why certainty is the most favorable environment for problem solving is because the problems can be addressed by using ____ decisions.

programmed

Chris enjoys responsibility related to the overall planning, supervision, and control of complicated, sequence-specific tasks and events. Chris enjoys engaging in

project management

Great goals should

push us to achieve substantial, not trivial things.

3. According to research on ethics in the workplace, ____ is/are often a major and frequent source of pressures that create ethical dilemmas for people in their jobs.

requests or demands from bosses

Corinne does not expose her manager's unethical behavior, for fear she will be fired. Corrine is afraid of

retaliatory discharge

4. An organization that is downsizing by cutting staff to reduce costs can be described as pursuing a ____strategy.

retrenchment

A strategy with the objective of correcting performance difficulties in a business through radical changes to current operations is called a _________ strategy.

retrenchment

10. In which decision environment does a manager deal with probabilities regarding possible courses of action and their consequences?

risk

13. A marketing plan in a business firm would most likely deal with ____.

sales and product distribution

A ___________ organization operates with a core group of full-time, long-term workers, who are supported by others who work as on-demand contractors or as part timers.

shamrock

Which of the following approaches business decisions with the understanding that economic and social progress are interconnected?

shared value

Due to the modern environment, where businesses are continually changing and updating plans, long-range planning is becoming

shorter and shorter

Sharon is a very effective member of her work team. She seems to have a high capacity to attract support and help from others to get things done. What does Sharon possess?

social capital

What is the term for business entrepreneurs who are driven by a social mission rather than financial gain?

social entrepreneurs

3. If a manager approaches problems in a rational and analytical way, trying to solve them in step-by-step fashion, he or she is well described as a/an ____.

systematic thinker

Feedback controla

take place after a job or project is completed.

14. Personal creativity drivers include creativity skills, task expertise, and ____.

task motivation

9. If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things?

teach managers to better plan, organize, lead, and control

10. A person's desires for a comfortable life and family security represent ____ values, whereas his or her desires to be honest and hard working represent ____ values.

terminal; instrumental

Margaret believes she must maximize profits and shareholder value for her company. This is characteristic of

the classical view of CSR

What does the following represent? Need for Action = Desired Performance - Actual Performance

the control equation

When management commits to quality objectives, continuous improvement, and doing things right the first time, the management is engaging in

total quality management

14. If an organization is considered an open system, work activities that turn resources into outputs are part of the ____ process.

transformation

7. Which principle states that a person should only receive orders from one boss in an organization?

unity of command

1. A business owner makes a decision to reduce a plant's workforce by 10% to cut costs and save jobs for the other 90% of employees. This decision could be justified as ethical by using the ____ approach to moral reasoning.

utilitarian

A manager decides to cut 20 percent of the plant's workforce to keep the plant profitable. Which view is the manager utilizing?

utilitarian

When evaluating the ethics of a decision, which criterion focuses on the satisfaction of all constituents and stakeholders?

utility

Which growth strategy seeks expansion by acquiring suppliers or distributors?

vertical integration

Tim is working on clarifying the purpose of his organization and expressing what it hopes to be in the future. Tim is working on the ________ of the organization.

vision

In performing a SWOT analysis, a firm realized that its staff was relatively untrained. The firm would classify this as a(n)

weakness

4. Someone who exposes the ethical misdeeds of others in an organization is usually called a/an ____.

whistleblower

12. From a time management perspective, which manager is likely to be in best control of his or her time? One who ____.

works on the most important things first

If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions ____.

would create a negative self-fulfilling prophecy

7. When a manager is asked to justify a new budget proposal on the basis of projected activities rather than as an incremental adjustment to the prior year's budget, this is an example of ____.

zero-bases budgeting

1. Which is the best question to ask to start the strategic management process?

"What is our mission?"

Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?

Aligning the company with changes in the external environment

What is the difference between an immoral manager and an amoral manager?

An immoral manager makes the choice to behave unethically, while an amoral manager neglects to consider the ethical behavior.

Which strategy uses IT and web portals to link organizations vertically in supply chains?

B2B business strategy

5. When you buy music downloads online, the firm selling them to you is engaging in which type of e-business strategy?

B2C

The electronic version of the basic retail strategy of selling directly to customers is known as a __________.

B2C business strategy

Which of the following analyzes business opportunities according to market growth rate and market share?

BCG Matrix

What are the three levels of strategy used in organizations?

Corporate, business, and functional

When Jose acts as a resource allocator for his organization, he is acting in a(n) ___________ role.

Decisional

Which statement best describes restructuring?

It reduces the scale or mix of operations

14. In a social responsibility audit of a business firm, positive behaviors meeting which of the following criteria would measure the highest level of commitment to socially responsible practices?

Discretionary—contributing to community

_________ actively denies women and minorities the full benefits of organizational membership.

Discrimination

GripTech is looking for managers who have the ability to effectively manage themselves and their relationships with others. The organization is looking for someone who is high in

Emotional intelligence

Which statement best describes downsizing?

It decreases the size of operations

The decision-making process involves a straightforward series of steps. Which of the following is the first step in the process?

Identify and define the problem

3 roles managers have

Informational Interpersonal (relational) Decisional *managers are always these three things but they are not always done well

Carol has a job in which she directly supports and helps the work efforts of others to achieve specific performance goals. Carol is a A

Manager

Kris oversees the work of a large department (division) within her organization. Kris is a _________________.

Middle Manager

14. The best planning goals or objectives would have which of the following characteristics?

Realistic and possible to achieve, while still challenging

Managers analyze both the internal strengths and weaknesses of their organization as well as the opportunities and threats of the external environment. What type of analysis is this?

SWOT analysis

Which scenario describes the difference between discrimination and retaliation?

Samuel was fired because of his religion, Janine was fired for reporting the company to the authorities.

3 classical approaches to management

Scientific, Administrative, Bureaucratic

What is the distinguishing feature of the shared value approach to business?

Shared value incorporates decisions that are financially rewarding for the company and benefit society.

10. When a worker is a responsible parent, makes car payments, and is active in local organizations, how might Argyris explain her poor work performance?

She isn't treated as an adult at work.

Which strategy uses Facebook and YouTube to better engage with an organizations customers, clients, and external audiences in general?

Social Media

Which of the following assumes that people dislike work, lack ambition, are irresponsible, and prefer to be led?

Theory X

Many times, a manager will face the need for decisions within a risk environment. What does this mean?

The environment lacks complete information but offers probabilities of the likely outcomes for possible action alternatives.

Karen assumes that her employees are willing to work, that they accept responsibility, and that they are self-directed and creative. Which theory explains the assumptions that Karen holds regarding her employees?

Theory Y

11. A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements?

The primary responsibility of business is to maximize profits.

Which of the following defines effective managers?

They successfully help others achieve high performance and satisfaction in their work.

The key to having a sustainable competitive advantage is to operate in a way that is difficult to imitate.

True

The two primary areas of skill in emotional intelligence are connection with self and connection with others.

True

Which of the following terms describes the differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and physical ability?

Workforce diversity

Which of the following describes situations that are unexpected and potentially disastrous, and which serve as the ultimate test of any manager's decision-making capabilities?

a crisis

Which of the following identifies how different parts of an enterprise will contribute to accomplishing strategic plans?

a functional plan

Defining a problem too broadly or too narrowly is an example of

a common mistake when identifying problems

A proponent of the socioeconomic view of corporate social responsibility would most likely agree with which statement?

a company should be concerned about the broader social welfare, not just profits

Strategy is best defined as

a comprehensive action plan that identifies long term direction for an organization

The upside-down pyramid suggests that the style that managers should be one of ______.

coaching

If the direction in managerial work today is away from command and control, what is it toward?

coaching and facilitating

Which of the following web-based business models provides a meeting point sold by subscription or supported by advertising?

community model

The intellectual capital equation states: Intellectual Capital × _______ = Commitment.

competency

2. The ability of a business firm to consistently outperform its rivals is called ____.

competitive advantage

Which of the following describes the danger of being lulled into inaction by current successes or failures?

complacency trap

Which growth strategy seeks expansion within an existing business area?

concentration

According to Robert Katz, ____ skills are more likely to be emphasized by top managers than by first-line managers.

conceptual

What are three essential managerial skills?

conceptual, human and technical skills

11. When a supervisor works alongside an employee and corrects him or her immediately when a mistake is made, this is an example of ____ control.

concurrent

During the new Pram production run, Tim was assigned the responsibility to ensure that the right things were being done as part of work-flow operations and to solve problems while they occurred. Tim was responsible for

concurrent controls

5. ____ planning identifies alternative courses of action that can be quickly taken if problems occur with the original plan.

contingency

Which of the following identifies alternative courses of action to take when things go wrong?

contingency planning

5. When a manager puts Danté in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying ____.

contingency thinking

Which type of thinking tries to match management practices with situational demands?

contingency thinking

12. The big interest today in ____ refers to the management practice of using mathematics and computing power to examine "big data" for insights on business.

continuous improvement

5. A TQM program is most likely to be associated with ____.

continuous improvement

_____________ involves always searching for new ways to improve work quality and performance.

continuous improvement

8. At what Kohlberg calls the ____ level of moral development, an individual can be expected to act consistent with peers, meet obligations, and follow rules of social conduct.

conventional

6. The alliances that link firms in supply chain management relationships are examples of how businesses can use ____strategies.

cooperation

9. ____are an organization's special strengths that help it outperform competitors.

core competencies

A special strength of an organization that gives it a competitive advantage can be called a(n) __________.

core competency

The question, "In what industries and markets should we compete" reflects which type of strategy?

corporate

The oversight of corporate management by a company's board of directors is called __________.

corporate goverance

____ is the active oversight by boards of directors of top management decisions in such areas as corporate strategy and financial reporting.

corporate governance

This view of a firm seeks to serve both its own interests and the interests of its stakeholders.

corporate social responsibility

14. A firm that wants to compete with rivals by selling a very low-priced product in a broad market would need to successfully implement a ____strategy.

cost leadership

Walmart's strategy is generally defined as which type of generic strategy?

cost leadership

Which of the following involves comparing the costs and benefits of each potential course of action

cost-benefit analysis

__________ is the generation of a novel idea or unique approach that solves a problem or crafts an opportunity.

creativity

13. In CPM/PERT, "CPM" stands for ____.

critical path method

___________ is the ethical view that child labor is acceptable as long as it is consistent with a country's culture.

cultural relativism

12. The triple bottom line of organizational performance would include measures of financial, social, and ____ performance.

environmental

12. Which decision-making error is most associated with the old adage: "If at first you don't succeed, try, try again"?

escalating commitment

When a decision maker continues a course of action, even though the action is not working, what type of behavior is the decision maker engaging in?

escalating commitment

The control process consists of a series of four steps. Step 1 is to

establish performance objectives and standards

Jake has confided in his mentor that he has a growing need for respect, prestige, recognition, and a personal sense of competence. What need is Jake describing?

esteem

Identify the choice that represents a higher-order need.

esteem needs

6. Costs, benefits, timeliness, and ____ are among the recommended criteria for evaluating alternative courses of action in the decision-making process.

ethical soundness

Which helps employees understand the ethical aspects of decision making?

ethics traning

15. The last step in the decision-making process is to ____.

evaluate results

15. When managers make decisions based on solid facts and information, this is known as ______.

evidence-based management

Bill's mentor frequently provides valuable advice. Regarding a current decision that Bill is contemplating, his mentor advised him to be careful to avoid lack-of-participation error. What is Bill's mentor advising him to avoid?

failure to include the right people in the decision-making process

4. Management by exception means ____.

focusing attention where the need for action is greatest

Roger started the top management meeting by stating, "Today, we will begin the process of predicting what will happen in the future." Roger was introducing the concept of

forecasting

Which of the following is a characteristic of bureaucracy?

formal rules and procedures

When a manager evaluates and resolves a problem in the context in which he or she perceives it (either positive or negative), the manager is running the risk of which type of error?

framing

The question, "How can we best utilize resources within the function to support implementation of the business strategy" reflects which type of strategy?

functional

15. What organizational stakeholder would most likely get top priority attention if a corporate board is having a serious discussion regarding how the firm could fulfill its obligations in respect to sustainable development?

future generations

6. The ____ chart graphically displays the scheduling of tasks required to complete the project.

gantt

Which view promotes ethical behavior that advances long-term self-interests?

individualism

2. When a soccer coach tells her players at the end of a losing game, "You did well in staying with our game plan," she is using a/an ____ as a measure of performance.

input standard

A ____________ is a clear and lofty sense of why a business exists.

mission

11. Which major approach to management thinking assumes that people and organizational systems are complex and ever changing?

modern

Choose the correct definition of ethics.

moral principles setting the standards of right and wrong for human behavior

8. One of the expected benefits of participatory planning is ____.

more commitment to implementation

7. Among the global strategies that international businesses might pursue, the ____strategy most directly tries to customize products to fit local needs and cultures in different countries.

multidomestic

10. If an organization's top management establishes a target of increasing new hires of minority and female candidates by 15% in the next 6 months, this is an example of a/an ____ standard for control purposes.

output

Prior to implementing the plan, James intends to establish measures of performance results related to quantity, quality, cost, and time. James intends to establish

output standards

Kim's mentor provided advice related to the planning process by stating that Kim should try to include the persons who will be affected by plans and/or who will be asked to implement them. Kim's mentor is recommending

participatory planning

Which of the following best characterizes the progression principle?

people try to satisfy needs in sequence, from lower-order needs to higher-order needs

An effective manager is someone who helps others to achieve high levels of both ____ and ____.

performance and statisfaction

The three levels of management are _______

top middle first - line

Carol is pressed for time and doesn't quite know what to order from the lunch menu. To save time, Carol orders the first item on the list of Chef's recommendations. What type of decision did Carol make?

satisficing decision `

The new CEO of Trytek Corp has outlined the principle that the organization should operate with clear and unbroken lines of communication from top to bottom. The CEO is describing which of the following principles?

scalar chain

A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job performance is using ideas from ____.

scientific management

Jan is a manager at GroWright, Inc. Jan is always looking for problems to solve or opportunities to explore. Jan can be characterized as a problem

seeker

13. The highest level in Maslow's hierarchy is ____.

self-actualization

_________ is the term for what occurs when a person acts in ways that confirm another's expectations.

self-fufilling prophecy

Which of the following terms can be best defined as the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience?

self-management

Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone who is high in emotional intelligence will have the capacity to ____, an ability to think before acting and to control potentially disruptive emotions and actions.

self-regulate

9. A team leader is not living up to the concept of MBO if he or she ____.

sets performance objectives for individual team members

When planning is done well, it

sets the stage for the other management functions

1. Planning is best described as the process of ____ and ____.

setting objectives; deciding how to accomplish them

12. The two questions Porter asks to identify the correct competitive strategy for a business or product line are "What is the market scope?" and "What is the ____?"

source of competitive advantage

Two companies join together in partnership to pursue an area of mutual interest. This is called a(n) __________.

strategic alliance

"To put a Coke within 'arm's reach' of every consumer in the world" reflects Coca-Cola's

strategic intent

__________ is the process of crafting strategy to fit mission and strategic intent, objectives, and environmental conditions.

strategy formulation

Performance targets that one has to work extra hard to reach are known as

stretch goals

4. If your local bank or credit union is a complex system, then the loan processing department of the bank would be considered a ____.

subsystem

The manager's role in the "upside-down pyramid" view of organizations is best described as providing ____ so that operating workers can directly serve ____.

support customers

15. In addition to focusing on strategy implementation and strategic control, the responsibility for strategic leadership of an organization involves success with ____.

the process of continuous change

Cynthia is developing a proposal to help shape the managerial mindset of her organization. Cynthia wants managers to view customers at the top of a hierarchy. The customers would be served by non-managerial workers, who would be supported by team leaders, who would be supported by higher-level managers. Cynthia is proposing which type of managerial view?

the upside-down pyramid

In performing a SWOT analysis, a firm realized that the number of competing firms in their industry was increasing. The firm would classify this as a(n)

threat

Taking charge of your schedule and not letting others control what you do and when is an example of

time management

When evaluating the ethics of a decision, why would a decision maker ask spotlight questions?

to open a decision to public disclosure and the prospect of shame