MGT ch 8

organizational culture.

(1) observable artifacts, (2) espoused values, and (3) basic assumptions.

Voluntary collectives with the purpose of advancing their members' interests are known as ___

mutual benefit organizations

Two advantages of decentralization are that managers are encouraged to solve their own problems, and decisions are made more quickly, increasing the organization's flexibility and efficiency.

true

Phillip, owner of Technology Sales, said, "We have to focus on our customers and how can we beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Technology Sales has a(n) _____.

adhocracy culture

Astrid, a customer service representative, was asked by one of her customers if her company would be interested in joining the chamber of commerce to meet potential customers. Astrid believes this is a very good idea and approached her manager, Alan, about becoming a chamber member. Alan told Astrid that "Since the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." This is an example of how important decisions are made in organizations with _____

centralized authority

Organizations using a matrix structure _____

contain two command structures, in which some people actually report to two bosses.

Espoused values are _____

explicitly stated values and norms preferred by an organization

Key IT Products has decided to retain its computer design, human resources, and marketing departments at its corporate office. But to cut costs and increase speed, it outsources many other functions such as production in Canada, accounting in a neighboring city, warehousing and distribution across town. Many components are manufactured overseas. This is an example of a matrix structure.

false

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ____

functional structure

IKEA employees are expected to work hard, inspired by an anecdote from their Swedish founder, Invar Kamprad, in which he told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. Then one day he got an alarm clock. "'Now by jiminy, I'm going to start a new life,' he determined, setting the alarm for twenty to six and removing the 'off button.'" Invar Kamprad is an example of a ____

hero

The Safety Committee, a temporary team, was established to make the workplace a safer place. Members of the committee still work in their departments full-time, but meet twice a month for a few hours as a committee. This is an example of a ____

horizontal design

The scientists, nurses, and doctors who work for Medical Technology, an organization that researches the cure for several diseases, work together for a common goal of ending these illnesses. This is an example of ____

integration

A hierarchy culture has a(n) ___

internal focus and values stability and control

Bob, the owner of Quality Catering, is driven by competition. He is very focused on meeting deadlines and quality, and to deliver the results that customers want. He pushes his managers to continually exceed their productivity goals, and stresses that profits take precedence over employee development and satisfaction. Bob feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. This is an example of a(n) ____ culture.

market

There are two kinds of spans of control are ____

narrow and wide

Paula, the CEO of EnviroSystems, has only three people reporting to her, the vice president of marketing, vice president of HR, and vice president of accounting. Paula has a _____

narrow span of control

Organizational design is concerned with an organization developing ____

optimal structures of accountability and responsibility to execute its strategies

The vertical hierarchy is also known as _____

the chain of command

Beautiful Homes builds new homes with products from numerous companies, such as garages from Home Depot and specially designed kitchens from a company in North Carolina. Beautiful Homes is an example of a modular structure.

true

With a modular structure, a firm _____.

assembles portions of product provided by outside contractors.

Ford Motor Co. has separate divisions for passenger-car dealers, for large trucking customers, and for farm products customers. Ford is an example of an organization with ___

customer divisions

Important decisions are made by middle-level and supervisory-level managers with ____.

decentralized authority

Tom's Hardware has a simple organizational structure. There are no levels of middle management, as all employees report to the owner, Tom, or his assistant managers. Tom's has a thin organizational structure.

false. said to be flat.

According to Chester I. Barnard's classic definition, an organization is a ____

system of consciously coordinated activities or forces of two or more people.