MGT Chapter 1

What is Step 1 in the three steps of the applied approach to problem solving?

define the problem

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

dissolving

According to the contingency approach there is always a single way to manage people, teams, or organizations.

false

Acting unethically also means that the person is participating in illegal activity.

false

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

ill-conceived goals

which of the following is NOT a soft skill: active listening, operations, problem solving, decision making, critical thinking?

operations

Is teamwork an interpersonal skill or a personal attribute?

personal attribute

Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills, such as communication, emotional intelligence, ethics, and stress management.

true

Situations and people are both dynamic—they change.

true

The four skills most desired by employers for workforce 2020 are critical thinking, technical expertise, problem solving, and financial management.

false

The interactional perspective states that behavior is a function of individual, group, and organizational factors.

false

occurs when we hold others less accountable for unethical behavior when it's carried out through third parties

indirect blindness

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor.

individual

The _________ perspective states that behavior is a function of interdependent person and situation factors.

interactional

The final step of the three-step approach of the organizing framework is

make reccomendations

refer to elements outside of a person, like salaries and leadership roles

situation factors

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors.

situational

Interpersonal skills involve all of the following except: active listening, positive attitudes, effective communications, respectful interactions, teamwork?

teamwork

A problem is a gap between an actual and a desired situation.

true

Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.

true

The "organizing framework" for understanding and applying OB is based on the systems approach.

true

The four skills most desired by employers are critical thinking, problem solving, creativity, and people management.

true

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

true

the interactional perspective states that behavior is a function of interdependent person and environmental factors.

true