MGT Chapter 13 Study Guide

During which stage of group development would group cohesiveness be a factor? Multiple choice question. Adjourning Norming Forming Storming

Norming

Withholding judgment, showing respect, asking questions, and focusing on the present moment are all ways of improving which of the following? Multiple choice question. Punctuated equilibrium Active listening Constructive competition Team composition

Active listening

What is a characteristic of a successful work team? Multiple choice question. Team members operate in general agreement and avoid conflict. Team members remain in contact outside normal business hours. All team members share a commitment to a clearly defined purpose. Team leadership is determined by executive-level managers.

All team members share a commitment to a clearly defined purpose.

A ______ team consists of members who collaborate over time and distance via electronic media. Multiple choice question. covert formal virtual cross-functional

Answer Mode Multiple Choice QuestionYour Answer correct A ______ team consists of members who collaborate over time and distance via electronic media. Multiple choice question. covert formal virtual cross-functional Correct Answer virtual

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed? Multiple choice question. Attitudes Mission statement Trends Norms

Norms

How does collaboration differ from teamwork? (Choose every correct answer.) Multiple select question. Collaboration is more spontaneous. Collaboration is more focused on individual achievement. Collaboration requires more managerial oversight. Collaboration is less hierarchical.

Collaboration is more spontaneous. Collaboration is less hierarchical.

Which actions can an individual take to become a more effective team member? (Choose every correct answer.) Multiple select question. Establish personal norms Prioritize individual achievement Commit to the team Lead by example

Commit to the team Lead by example

Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member? Multiple choice question. Committing to a team Leading a team by example Engaging in constructive competition Supporting team members

Committing to a team

Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member? Multiple choice question. Committing to a team Supporting team members Engaging in constructive competition Leading a team by example

Committing to a team

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party. Multiple choice question. Conflict Social loafing Groupthink Arbitration

Conflict

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests? Multiple choice question. Intergroup Cross-cultural Dysfunctional Functional

Dysfunctional

True or false: Social intelligence is the ability to manage a team effectively through an understanding of personality traits and interpersonal dynamics. True false question. True False

False

Which of the following are characteristics of a project team? (Choose every correct answer.) Multiple select question. The project takes precedence over other job duties. It is task or problem oriented. Team meetings happen virtually or face to face. It meets as needed depending on the assignment.

It is task or problem oriented. Team meetings happen virtually or face to face. It meets as needed depending on the assignment.

According to a 1970s study, work groups that experience too little conflict also tend to experience which of the following? (Choose every correct answer.) Multiple select question. Turnover Infighting Lack of creativity Apathy

Lack of creativity Apathy

What are the components of the "Trust Triangle"? (Choose every correct answer.) Multiple select question. Authority Logic Empathy Authenticity

Logic Empathy Authenticity

What makes a self-managed team unique? Multiple choice question. Members of the team are given administrative oversight for their task area. Administrative oversight is provided by a third party. Supervisors do the work normally done by staff. Staff members are required to do additional reporting to management.

Members of the team are given administrative oversight for their task area.

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed? Multiple choice question. Norms Trends Mission statement Attitudes

Norms

Trisha and her co-worker are making plans about where to go for lunch. Since they are having trouble making a decision, Trisha says, "Look, let's just go wherever you'd like." What conflict-handling style is Trisha demonstrating? Multiple choice question. Avoiding Compromising Dominating Obliging

Obliging

When faced with a work conflict where the issue at hand in not significant to you but is important to the other party, which conflict-handling style would be appropriate? Multiple choice question. Integrating Dominating Compromising Obliging

Obliging

Sam and Eric do not get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict? Multiple choice question. Personality Programmed Multicultural Intergroup

Personality

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals? Multiple choice question. Multicultural Personality Geographic Intergroup

Personality

Select all that apply Which are principal examples of conflict triggers? (Choose every correct answer.) Multiple select question. Geographic differences Personality differences Cultural differences Group differences

Personality differences Cultural differences Group differences

Which are principal examples of conflict triggers? (Choose every correct answer.) Multiple select question. Personality differences Group differences Geographic differences Cultural differences

Personality differences Group differences Cultural differences

What type of conflict is designed to elicit different opinions without inciting people's personal feelings? Multiple choice question. Intragroup Programmed Dysfunctional Negative

Programmed

What is a core feature of all work teams? Multiple choice question. Shared purpose Diversity of members Lack of conflict Singular leadership

Shared purpose

Which statements about norms are true? (Choose every correct answer.) Multiple select question. They are general rules of behavior. They are typically unwritten. They exert a powerful influence on group behavior. They are usually discussed openly among members.

They are general rules of behavior. They are typically unwritten. They exert a powerful influence on group behavior.

What are characteristics of virtual teams? (Choose every correct answer.) Multiple select question. They communicate electronically. They work together over distance. They regularly meet in person. They work together over time.

They communicate electronically. They work together over distance. They work together over time.

Under which circumstances is spurring constructive conflict beneficial? (Choose every correct answer.) Multiple select question. When dealing with an apathetic work group When trying to build consensus within the group When group members are resistant to change When facing high employee turnover

When dealing with an apathetic work group When group members are resistant to change When facing high employee turnover

Which conditions support teamwork? (Choose every correct answer.) Multiple select question. Being accountable to a supervisor Work that is considered meaningful Working with ambiguous performance goals Mutual accountability among team members

Work that is considered meaningful Mutual accountability among team members

Ignoring or suppressing a conflict is known as using a(n) ______ style. Multiple choice question. obliging avoiding compromising dominating

avoiding

Dysfunctional conflict is ______ for the organization. Multiple choice question. unimportant necessary bad constructive

bad

The "we feeling" that binds group members together is called group ______. Multiple choice question. identity cohesiveness effort friendliness

cohesiveness

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______. Multiple choice question. collaboration feedback motivation roles

collaboration

When planning her company's annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of ______. Multiple choice question. equilibrium groupthink accountability collaboration

collaboration

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members. Multiple choice question. cohesion composition conflict interaction

composition

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______. Multiple choice question. conflict groupthink social loafing adjourning

conflict

One management responsibility is to identify when to create ______, not simply when to mitigate it. Multiple choice question. synchronicity work conflict consensus

conflict

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______. Multiple choice question. social loafing conflict vices conflict triggers fire starters

conflict triggers

Reciprocal faith in others' intentions and behaviors is known as ______. Multiple choice question. hope conforming trust collaboration

trust

The method of programmed conflict that assigns a person to the role of critic is known as ______. Multiple choice question. groupthink disruptor the dialectic method the Tuckman approach devil's advocacy

devil's advocacy

During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of ______, Multiple choice question. devil's advocate perspective critic objective coach dialectic moderator

devil's advocate

Managers can limit conflicts brought about by ______ by treating employees equally, being open about why some employees are rewarded, and offering mentoring programs. Multiple choice question. envy personalities culture executives

envy

The development of team roles arises from the ______ of the team, the organization, and the team members themselves. Multiple choice question. authority cohesion expectations instructions

expectations

The development of team roles arises from the ______ of the team, the organization, and the team members themselves. Multiple choice question. expectations authority cohesion instructions

expectations

Team performance improves when members demonstrate a high degree of ______. Multiple choice question. fit conflict equilibrium groupthink

fit

Team performance improves when members demonstrate a high degree of ______. Multiple choice question. fit equilibrium groupthink conflict

fit

A group established by an organization to accomplish specific goals is called a(n) ______ group. Multiple choice question. hobby formal ancillary informal

formal

Jen's department has been assigned the task of developing new flavors for the company's line of soft drinks. In this instance, the department members function as a(n) ______ group. Multiple choice question. informal formal sales continuous

formal

During the first stage of team development, called ______, members get oriented and acquainted with each other. Multiple choice question. performing norming forming conforming

forming

Susan's team is going through the ______ stage of team development. In this stage, team members are becoming oriented with the group's processes and getting acquainted with one another. Multiple choice question. norming storming performing forming

forming

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity. Multiple choice question. company group department division

group

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a ______. Multiple choice question. department group team crowd

group

Studies have shown that a conflict-free work group tends to be a(n) ______ work group. Multiple choice question. warlike inactive busy dissatisfied

inactive

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members. Multiple choice question. interdependence conflict independence roles

interdependence

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members. Multiple choice question. interdependence independence roles conflict

interdependence

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge. Multiple choice question. storming forming performing adjourning norming

norming

In Jack's work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the ______ stage of group development. Multiple choice question. performing forming storming norming

norming

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______. Multiple choice question. equilibrium norms processes diversity

processes

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict. Multiple choice question. programmed multicultural personality intragroup

programmed

A ______ team works to address a particular problem or specific task. Team members can come from the same or different departments. Multiple choice question. project cross-functional self-managed virtual

project

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives. Multiple choice question. stern discipline productive energy punctuated equilibrium groupthink

punctuated equilibrium

Lark's company has been operating for several years, contracting with the government to create solar arrays. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______. Multiple choice question. groupthink proactive forecasting punctuated equilibrium productive processing

punctuated equilibrium

A ______ is a set of behaviors that people expect of individuals in a certain position. Multiple choice question. bias template personality type role

role

Teams with administrative oversight of their task domains are known as ______ teams. Multiple choice question. quality-circle continuous-improvement informal self-managed

self-managed

Social intelligence is best expressed by ______. Multiple choice question. showing empathy toward others leading a team with confidence allowing team members to work independently making decisions quickly

showing empathy toward others

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group. Multiple choice question. storming forming norming adjourning performing

storming

In Michelle's group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle's group is entering the ______ stage of group development. Multiple choice question. performing forming storming norming

storming

Reciprocal faith in others' intentions and behaviors is known as ______. Multiple choice question. collaboration conforming trust hope

trust