MGT Chapter 18

________ is the final step in the management process, which provides a critical link back to ________. a) Leading; organizing b) Organizing; planning c) Planning; controlling d) Controlling; planning

Controlling; planning

Following a customer complaint, ABC Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________. a) preventive corrective action b) basic corrective action c) delayed corrective action d) immediate corrective action

basic corrective action

________ refers to the process of monitoring, comparing, and correcting work performance. a) Checking b) Measuring c) Controlling d) Verifying

controlling

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals. a) efficiency b) productivity c) effectiveness d) yield

effectiveness

The first step in the control process is ________. a) comparing performance against expectations b) measuring actual performance c) setting the desired standards d) enforcing managerial control

measuring actual performance

Which of the following management responsibilities determines if organizational goals are being achieved? a) formulating business strategy b) designing the organization's structure c) measuring firm performance d) motivating employees

measuring firm performance

The control process assumes that ________. a) managers will be aware of the actions and activities of their employees b) performance standards are already in place c) feedback is the only way to improve performance d)employee monitoring costs are part and parcel of doing business

performance standards are already in place

Managers could choose to do nothing when ________. a) the difference between actual performance and standard performance is low and acceptable b) an employee fails to attain the standard because of internal problems c) performance standards are acceptable, though the employees have not attained it d) the variance observed from the expected performance is caused due to unrealistic standards

the difference between actual performance and standard performance is low and acceptable

The comparing step in the control process determines ________. a) the variation between actual performance and the standard b) the variation between actual performance and an external benchmark from a noncompetitor c) a company's relative position in the industry in terms of performance variances d) a company's relative position in the industry in terms of the standards used

the variation between actual performance and the standard

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________. a) personal observations b) statistical reports c) oral reports d) written reports

written reports