MGT Quiz ch 1

Why are some managers unsuccessful?

They are specialists who achieve goals individually.

A manager does all of the following except

Tries to be an individual winner.

project managers and others who bring people together from various parts of organization to perform a task are in this layer of management.

middle managers

A select goals and ways to attain them

planning

Overseeing work

A: controller B: enabler

interpersonal : leader liaison

A: figurehead

from individual identity

A: gets things done through own efforts

Leading

C: autocratic D: empowering

When Varun was promoted, he found he needed to use more __________ skills, planning work and solving problems.

Conceptual

GE CEO, Jeff Immelt, makes a tough choice to sell NBCUniversal to Comcast.

Decisional

Rick is a student at Capstone College. He developed a schedule that he thought would let him spend the minimum amount of time studying while still getting good grades. Rick is following his schedule, but he's not getting the grades he hoped he would get. What is the best way to describe Rick's approach to studying?

Efficient but not effective

Delusional: disturbance handler resources allocate negotiator

Entrepreneur

The liaison role of a manager encompasses relationships with subordinates, including communication and influence, whereas the leader role of a manager pertains to the development of information sources both inside and outside an organization.

False

Which of the following management functions deals with monitoring employees' activities?

a. controlling

B monitor activities and make corrections

controlling

Dow Chemical CEO, Andrew Liveris, checks financial reports to see whether Dow has met its financial goals for the quarter.

controlling

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

leading

Recent research found that both male and female managers across five different countries reported that they _________ , enjoy activities such as leading others, networking, and leading innovation

most

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

organizing

A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube

organizing

Megan, a human resource manager, recently approved the hiring of five summer interns. She will use ----------to decide which departments would benefit from the interns' employment.

organizing

Thanks to the dean's excellent planning, the project achieves high ____________ . No one is exhausted, spending came in under budget, and the campus looks beautiful.

performance

According to Harvard professor Linda Hill, over the first year of becoming a new manager, one of the keys to success is to transform the way people think of themselves, called _____which includes learning new ways of thinking.

personal identity

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this ____________function of management.

planning

As a manager at Barcelona, which of the following activities do you think you would be encouraged to do? Check all that apply.

Remove an item from an unhappy customer's bill

Which of the following techniques should your friend use? Check all that apply.

-Give each task your complete focus, as though you're shining a spotlight on it. -Prioritize tasks according to their consequences.

to manager identity

B: gets things done through other

After demonstrating good mastery of her technical skills, Suri was promoted to the role of a manager. She now manages a team of engineers that consists of her colleagues she had initially worked with. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively?

b. By felicitating the team members for their contributions to a project

Thanks to the dean's excellent planning and the student groups' hard work, _____________is achieved. The campus looks beautiful for the educational conference.

effectiveness

Wesley's company just began offering online ordering for their products. Wesley uses ________to delegate tasks to each department that is affected.

organizing

Informational: discriminator spokesperson

C: monitor

What can management researchers infer based on this study? (Check all that apply.)

-Senior managers require the highest level of cognitive skills. -having strong interpersonal skills can make up for a lack of business skills - when moving from a junior to a senior management position, managers should focus on improving their technical skills -All managers require a certain level of all four skills. -Top managers require the highest level of cognitive skills.

Which of the following statements describes an ideal manager?

A manager gets things done through other people.

What can management researchers infer based on this study? Check all that apply.

If managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills.Cognitive skills show the least change in level required between junior-level and senior-level managers.

A grocery store manager monitors local weather reports to determine if the store will need to stock extra bread, milk, and eggs prior to a winter storm.

Informational

Managers of small businesses often find that ______________ are their most important roles.

Spokesperson and Entrepreneur

Which of the following are characteristics of a new manager having poor time management skills?

Volunteering for tasks that are not related to your job description.

_____ are increasingly important for managers to demonstrate at all levels and in all types of organizations.

b.Human skills

Becoming a manager means a profound transformation in the way people think of themselves, called ________ , which includes letting go of deeply held attitudes and habits and learning new ways of thinking.

identity

COO, Scott Lawton, discusses Barcelona's philosophy on allowing restaurant managers to make their own decisions. They hire and train managers that they believe have the "creativity and brain power" to be successful. Scott is performing a(n) ________ role.

interpersonal

b: use influence to motivate employees

leading

The roles of _______________ are critical for managers in nonprofit organizations.

spokesperson, leader, resource allocator

Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on his_______________ skills to operate the machinery effectively during the training session.

technical

As a manager at Barcelona, which of the following activities do you think you would be encouraged to do? Check all that apply.

Encourage the chef to create new menu items featuring seasonal ingredients Require your restaurant employees to attend a mandatory training session on customer service Seek approval from Scott to run an advertisement in a local newspaper announcing new, extended hours for your location Ask Andy for approval to use a new supplier for produce

A ________ for a fast food restaurant would be responsible for the day-to-day activities such as placing orders for food and paper supplies and supervising employees, as well as setting up the weekly work schedules for those employees.

First-line manager

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

Interpersonal

Owner, Andy Pforzheimer, talks to his staff about their technical skills. He likely expects the Executive Chef, in particular, to excel at which technical skills? Check all that apply.

Knowledge of kitchen equipment such as an anti-griddle or kitchen torch Helping design the layout of the kitchen for a new restaurant

Blake Mycoskie, founder of Toms, encourages social entrepreneurship through the company's slogan "One for One."

Leading

While describing the company's new reorganization, the CEO uses _________ to encourage employees and explain how the reorganization will benefit the company.

Leading

Which of the following are characteristics of a new manager having good time management skills?

Looking for ways to increase task efficiency.

On your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

Pfizer's CEO, Ian Read, works with the board of directors to predict the amount of dividends the company will pay in the future.

Planning

What is another activity Scott may perform within this role?

Presenting plaques to employees who have reached a yearly service milestone

Which of the following traits indicate that Stephanie is good at time management in her new management role?

Stephanie keeps a schedule for events, meetings, and deadlines.

The attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling organizational resources is called management.

True

In which of the following ways do managers employ an empowering leadership style?

a. By recognizing and providing learning opportunities as needed

John is the chief operating officer (CEO) at an advertising company. He conducts bi-weekly meetings with his middle managers through which he motivates them and guides them to achieve their targets. Additionally, John also meets new employees once every few months for general discussions and to brief them about the company's policies and goals. In this case, John exhibits characteristics of the _____ function of management to ensure organizational success.

a. leading

Who among the following is a manager with good time-management skills?

a.Jonathan, who segregates tasks and classifies them based on priority needs

The skills that Jack is failing to use are important for _____________________

all managers

Today's workplace is changing. Managers have a greater tendency to adopt ________________ leadership style and create a ----- flexible work environment.

an empowering, more

Fuzz Inc., a well-known soft drink manufacturing company, introduces a new drink into the market, to make up for the company's past losses and regain its position in the market. However, customers reportedly complain about an odd taste in the drink. To correct this, the company invests more effort in improving the product to suit customer needs. The new drink with an improved taste soon becomes popular in the market, fulfilling Fuzz's goals. This scenario demonstrates the concept of:

b. organizational effectiveness.

Mason works at a toy assembly plant and is responsible for the various departments that perform different functions. He helps people in different departments to coordinate with each other as they work on specific tasks. Julio works at a fabric manufacturing company and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Identify the type of management roles Mason and Julio fulfill.

c. Mason is a general manager, while Julio is a functional manager.

Jane is the chief operating officer (COO) at a smartphone manufacturing company. She is responsible for setting the long-term goals for her organization and designing plans to achieve those goals. To gain a broad view of the organizational processes involved and improve her company's value in the industry, Jane mainly needs to employ her:

c. conceptual skills.

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the __________function to determine why the pens are not meeting specifications and how to fix the problem.

controlling

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software.

controlling

Lucia has a discussion with three of her employees who have been taking extended lunch breaks for several weeks. She is using _____________ to explain the company's lunch policy and communicate her expectations of her employees moving forward.

controlling

Owner, Andy Pforzheimer, talks about technical skills to his employees. In the meeting they are looking at the chef's food costs. Andy is performing the __________ function of management.

controlling

Managers in businesses direct their activities toward earning money for their company and its owners, whereas managers in nonprofits direct their efforts toward:

d. generating some kind of social impact.

Two of the most important roles that small business owners play are:

d. spokesperson and entrepreneur.

Abebi is a manager at a catering company that is responsible for organizing an upcoming wedding. She needs to allocate a portion of her staff to cover this event. As Abebi begins to analyze her staff members' availability for the event, she observes that nearly half the staff team is occupied with another event of an equal magnitude. She then carefully reassigns her staff members to successfully carry out both the events. Identify the role that best captures Abebi's management responsibilities.

d.Resource allocator

The chef at Barcelona makes a delicious suckling pig. However, because he is unaware of his food costs he serves too big of a portion to customers and as a result the restaurant loses money on this menu item. The chef is

efficient, but not effective (wrong)

If those skills make up a majority of the skills he needs on the job, Max is probably a_________________.

first-line manager

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's __________________ skills failed.

human

quentin uses _________ skills when he listens to a costumers concerns and offers a solutions

human

A assign responsibility for task accomplishment

organizing

Taco Bell CEO, Brian Niccol, considers what the technical and logistical needs would be in order to offer delivery to customers.

planning

These managers must make plans for the long-term future of the organization.

top managers