MGT303 Ch. 11 Q's

Which of the following is an example of​ communication? A. A professor tells a class that they may start an​ exam, and they open to the first page of the exam. B. A deaf person is signing a message to​ you, but you do not know sign language. C. A professor teaches a​ lesson, but a student in the back row is surfing the web instead of paying attention. D. A wife asks a husband to help with​ housecleaning, but he​ doesn't listen well because he is watching a football game. E. A tourist is intently listening to a tour​ guide, but​ can't understand because she does not speak the language.

A. A professor tells a class that they may start an​ exam, and they open to the first page of the exam.

JoAnna is debating whether to use oral or written communication for her class instructions. Which of the following is the benefit if she decides to select written communication as a​ channel? A. Both the sender and receiver can later verify and refer back to the message. B. It can prevent a message from threatening information security. C. A writer can more accurately convey emotions and engagement in the message. D. The sender can immediately gauge the​ receiver's receptiveness to a message. E. It helps in​ fast-paced work environments where a decision is needed quickly.

A. Both the sender and receiver can later verify and refer back to the message.

Which of the following terms describes communication that flows from one level of a group or organization to a lower​ level? A. Downward communication B. Directed communication C. Intrapersonal communication D. Upward communication E. Lateral communication

A. Downward communication

Which of the following is NOT a form of oral communication? A. Facial expressions B. Formal one-on-one discussions C. Formal group discussions D. Speeches

A. Facial expressions

Which one of the following is NOT a function of​ communication? A. Goal setting B. Emotional sharing C. Persuasion D. Information exchange E. Managing behavior

A. Goal setting

What is filtering? A. The purposeful manipulation of information by the sender so the receiver will see the information more favorably B. A relatively superficial consideration of evidence and information making use of heuristics C. A detailed consideration of evidence and information relying on facts, figures, and logic D. The undue tension and anxiety in oral or written communication (or both) that people experience

A. The purposeful manipulation of information by the sender so the receiver will see the information more favorably

What is information overload? A. The result when the information we have to work with exceeds our processing capacity B. The undue tension and anxiety in oral or written communication (or both) that people experience C. A relatively superficial consideration of evidence and information making use of heuristics D. A detailed consideration of evidence and information relying on facts, figures, and logic

A. The result when the information we have to work with exceeds our processing capacity

Which of the following describes decoding? A. The translation of the symbols being communicated into understandable form B. A communication barrier that distorts the clarity of the message C. The conversion of the message being communicated into a symbolic form D. The medium through which the message travels

A. The translation of the symbols being communicated into understandable form

Which of the following is generally the most reliable communication method for complex and lengthy communications? A. Written communication B. Nonverbal communication C. Grapevine communication D. Oral communication

A. Written communication

Filtering is a barrier to effective communication that takes place when​ ________. A. a sender purposely manipulates information so the receiver will see it more favorably B. an individual interprets the same message differently when she is angry than when she is happy C. the receivers in the communication process selectively see and hear based on their needs and motivations D. the information we have to work with exceeds our processing capacity E. there is an absence of information

A. a sender purposely manipulates information so the receiver will see it more favorably

As a type of small group​ network, the wheel​ _________________. A. facilitates leadership B. is virtual in nature C. is used if accuracy is required D. facilitates speed E. facilitates satisfaction

A. facilitates leadership

Automatic processing uses​ _____________. A. heuristics B. logic C. controlled processes D. detailed consideration E. a lot of effort

A. heuristics

When people rely heavily on nonverbal and subtle situational cues in communicating with others, this is example of a(n) __________. A. high-context culture B. downward communication C. upward communication D. low-context culture

A. high-context culture

Beth was interviewing candidates for a sales position in her department after her last two sales consultants left the position because the travel was too much with children at home.​ Beth's desire to now hire a male sales consultant is based on​ ______________. A. selective perception B. controlled processing C. filtering D. visual modeling E. ghosting

A. selective perception

Which of the following is a relatively superficial consideration of evidence and information making use of heuristics? A. Filtering B. Automatic processing C. Communication apprehension D. Controlled processing

B. Automatic processing

Which of the following cultural barriers to communication addresses words that imply different things in different​ cultures? A. Tolerance differences B. Connotations C. Apprehensives D. Tone differences E. Semantics

B. Connotations

__________ are a barrier to effective communication. A. Message characteristics B. Emotions C. Interest levels D. Personalities

B. Emotions

Which communication method is best to gauge a​ receiver's receptivity to the​ message? A. Email B. Face-to-face C. Text message D. Snapchat E. Voicemail

B. Face-to-face

Which of the following describes the grapevine? A. Relies on a central figure to act as the conduit for all group communication and simulates the communication network you would find on a team with a strong leader. B. Gives managers a feel for the morale of their organizations, identifies issues employees consider important, and helps tap into employee anxieties. C. Rigidly follows the formal of chain of command and approximates the communication channels you might find in a rigid three-level organization. D. Permits group members to actively communicate with each other and is most often characterized in practice by self-managed teams.

B. Gives managers a feel for the morale of their organizations, identifies issues employees consider important, and helps tap into employee anxieties.

Which of the following includes body movements, the intonations or emphasis given to words, facial expressions, and the physical distance between senders and receivers? A. Written communication B. Nonverbal communication C. Oral communication D. Grapevine communication

B. Nonverbal communication

Which one of the following would we be examining when determining the type of processing an audience is using if the audience is​ well-informed? A. Message characteristics B. Prior knowledge C. Interest level D. Filtering E. Personality

B. Prior knowledge

Which one of the following might score highest on a scale of channel​ richness? A. Email B. Video conferences C. Online discussions D. Voice mail E. Telephone conversations

B. Video conferences

Which small group network relies on a central figure to serve as the intermediary for all group​ communication? A. Chain B. Wheel C. Hierarchy D. All-channel E. Grapevine

B. Wheel

Controlled processing is __________. A. the undue tension and anxiety in oral or written communication (or both) that people experience B. a detailed consideration of evidence and information relying on facts, figures, and logic C. the purposeful manipulation of information by the sender so the receiver will see the information more favorably D. a relatively superficial consideration of evidence and information making use of heuristics

B. a detailed consideration of evidence and information relying on facts, figures, and logic

The communication process model includes all of the following EXCEPT​ ________________. A. sender B. language C. noise D. receiver E. feedback

B. language

Which of the following involves using heuristics to consider information and evidence in a relatively superficial​ manner? A. Digital processing B. Information processing C. Automatic processing D. Distance processing E. Controlled processing

C. Automatic processing

Which of the following is used to assign​ goals, deliver job​ instructions, and explain policies and​ procedures? A. Grapevine B. Upward communication C. Downward communication D. Lateral communication E. Informal channel

C. Downward communication

__________ have high channel richness. A. Bulletins B. Prerecorded speeches C. Face-to-face conversations D. E-mails

C. Face-to-face conversations

For communication to take place, a message needs to be conveyed between __________ and a receiver. A. the channel B. noise C. a sender D. feedback

C. a sender

The conversion of the message being communicated into a symbolic form is known as __________. A. noise B. the channel C. encoding D. decoding

C. encoding

The communication process includes​ ________. A. a​ receiver's encoding of a message B. conveying messages that​ aren't received C. encoding a message to go through a channel D. writing down all communications that take place E. following a rigid chain of command

C. encoding a message to go through a channel

According to the​ text, perfect communication​ _________________________. A. is likely if we slow down B. is likely if we speak clearly C. is never achieved D. is possible E. is likely if we listen

C. is never achieved

You might choose to use oral communication if​ ______________. A. you may need to go back and verify the information B. you want a record of the communication C. you want to check how receptive the receiver is D. the issue is complex E. you are trying to network

C. you want to check how receptive the receiver is

In the communication process, what is noise? A. The conversion of the message being communicated into a symbolic form B. The medium through which the message travels C. The receiver's translation of the symbols being communicated into understandable form D. A communication barrier that distorts the clarity of the message being communicated

D. A communication barrier that distorts the clarity of the message being communicated

What is one drawback of automatic processing of a persuasive​ message? A. It can prevent the sender from receiving quick feedback. B. It requires a great deal of effort and energy. C. It can contradict the meaning of the message intended by the sender. D. It means a receiver can be more influenced by an emotional appeal. E. It requires an audience be well informed for it to persuade

D. It means a receiver can be more influenced by an emotional appeal.

Jerome is facing communication apprehension. Which of the following best describes this communication​ apprehension? A. ​Jerome's managers failing to communicate about an organizational problem. B. Jerome's tendency to project his expectations on communications. C. Jerome telling his manager what the manager wants to hear. D. Jerome finding it difficult to communicate due to tension and anxiety. E. Jerome selecting or ignoring information when there is too much of it.

D. Jerome finding it difficult to communicate due to tension and anxiety.

Which of the following is an advantage of oral​ communication? A. Conveying a level of status. B. Eliminating distortion when the message passes through many people. C. Being able to review the communication at a later date. D. Receiving rapid feedback. E. Including body language.

D. Receiving rapid feedback.

Which of the following is a feature of communication that LEAST likely affects the persuasiveness of a​ message? A. Receiver personality B. Prior knowledge of audience C. Message characteristics D. Sender volume E. Audience interest level

D. Sender volume

Which of the following describes communication apprehension? A. A detailed consideration of evidence and information relying on facts, figures, and logic B. A relatively superficial consideration of evidence and information making use of heuristics C. The purposeful manipulation of information by the sender so the receiver will see the information more favorably D. The undue tension and anxiety in oral or written communication (or both) that people experience

D. The undue tension and anxiety in oral or written communication (or both) that people experience

Which of the following describes lateral communication? A. Used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems B. An informal communication network in a group or organization used to transmit rumors and gossip C. Used to assign goals, provide job instructions, explain policies and procedures, point out problems that need attention, and offer feedback D. Used between members of a work group, members at the same level in separate work groups, or any other horizontally equivalent workers

D. Used between members of a work group, members at the same level in separate work groups, or any other horizontally equivalent workers

One problem with oral communication is​ _____________. A. physical distance B. speed C. lack of feedback D. distortion E. exchange

D. distortion

Communication that flows from one level of a group or organization to a lower level is known as __________ communication. A. grapevine B. lateral C. upward D. downward

D. downward

All of the following affect the persuasiveness of a message EXCEPT​ ____________. A. message characteristics B. prior knowledge C. interest level D. filtering E. personality

D. filtering

Lateral communication​ __________________. A. occurs between a manager and an employee B. is also called a grapevine C. occurs only in small groups D. saves time E. flows to a higher level within the organization

D. saves time

Low-context cultures primarily rely on​ ________ in communicating with others. A. situational cues B. status differences C. nonverbal cues D. spoken and written words E. reputation

D. spoken and written words

Upward communication is __________. A. used between members of a work group, members at the same level in separate work groups, or any other horizontally equivalent workers B. used to assign goals, provide job instructions, explain policies and procedures, point out problems that need attention, and offer feedback C. an informal communication network in a group or organization used to transmit rumors and gossip D. used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems

D. used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems

Why is written communication considered tangible and​ verifiable? A. It allows for the incorporation of nonverbal communication. B. It is faster than other communication methods. C. It can help to identify people who need spelling and grammar training. D. It features instant feedback. E. It allows both sender and receiver to have a record of the message.

E. It allows both sender and receiver to have a record of the message.

What is true about a​ grapevine? A. It is always accurate. B. It is the best way to get information to employees. C. It helps everyone feel important. D. It is never accurate. E. It helps identify influencers.

E. It helps identify influencers.

Which of the following is the​ longest-lasting form of​ communication? A. Oral communication B. Effective communication C. Poor communication D. ​Non-verbal communication E. Written communication

E. Written communication

According to Mitch, establishing trust requires which of the following actions? a. Always use your personal communication style when communicating b. Communicate orally before sending emails c. After using informal emails for a few weeks, begin using face-to-face communication d. Never call someone before emailing them e. Send informal emails regularly

b. Communicate orally before sending emails

Susan and Mitch use _______________ communication with Dean regarding Dean's _______________ communication with Mr. Green a. nonverbal, written b. written, nonverbal c. oral, written d. written, oral e. oral, nonverbal

c. oral, written

Dean is very defensive when Susan and Mitch talk to him about the email to Mr. Green. He states that Mr. Green was not used to email communications from him, as Billy was. Which barrier to communication does this best describe? a. silence b. Information overload c. lying d. Selective perception e. language

d. Selective perception

Susan and Mitch give suggestions to Dean regarding his communication with Mr. Green. Which of the following is NOT an example of the advice given? a. Mr. Green and his son, Billy, have different communication styles b. Call Mr. Green instead of emailing him c. Proofread the email communication d. Mr. Green considers all email communication as a business letter e. Discontinue communicating with Mr. Green

e. Discontinue communicating with Mr. Green

Susan clearly becomes frustrated with Dean during their conversation. The tone of her voice changes and her body language indicates frustration. Which of the following best describes Susan's communication? a. informal b. grapevine c. written d. oral e. nonverbal

e. nonverbal