MGT355

Surveys do not allow many employees to participate in the needs assessment process. Select one: True False

False

Which of the following strategies is least appropriate for far transfer? Select one: a. Focusing on principles that might apply to a greater set of contexts beyond those presented in the training session b. Using standardized procedures, processes, and checklists c. Providing a list of prompts or questions to help trigger thoughts and questions from trainees d. Teaching general concepts, broad principles, or key behaviors

b. Using standardized procedures, processes, and checklists

Which of the following instances call for training with an emphasis on far transfer? Select one: a. logging into computers and using software b. creating a new product c. securing offices and buildings d. handling routine client questions

b. creating a new product

Curricula differ from courses in that curricula _____. Select one: a. address a more limited number of competencies b. include broader learning objectives c. take less time to complete d. consist of narrower learning objectives

b. include broader learning objectives

_____ relates to the learner's decision regarding what information to attend to, how to remember, and how to solve problems. Select one: a. Motor skill b. Cognitive strategy c. Verbal information d. Attitude

b. cognitive strategy

"Not allowing trainees to take an extra break because they were disruptive" is an example of _____, in the context of reinforcement theory. Select one: a. punishment b. extinction c. negative reinforcement d. positive reinforcement

b. extinction

_____ is a person's judgment about whether he or she can successfully learn new knowledge and skills. Select one: a. Self-concept b. Self-efficacy c. Self-esteem d. Self-actualization

b. self-efficacy

Which of the following statements is true of near transfer? Select one: a. Programs that emphasize near transfer must include general principles that apply to a greater set of contexts than those presented in training. b. If the tasks emphasized in training involve variable interactions with people, then instruction should emphasize near transfer. c. Trainees should be encouraged to focus on important differences between training tasks and work tasks. d. Teaching learners to create a new product requires training with an emphasis on near transfer.

c. Trainees should be encouraged to focus on important differences between training tasks and work tasks.

According to the _____, transfer will be maximized when the tasks, materials, equipment, and other characteristics of the learning environment are similar to those encountered in the work environment. Select one: a. stimulus generalization approach b. cognitive theory of transfer c. theory of identical elements d. theory of closed skills

c. theory of identical elements

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text? Select one: a. task analysis b. discrepancy analysis c. person analysis d. Organizational Analysis (social support)

c. Person Analysis

Which of the following methods is inexpensive and allows for the collection of data from a large number of individuals? Select one: a. interview b. observation c. survey d. focus group

c. Survey

Which of the following refers to the type of rewards that employees receive for performing well? Select one: a. feedback b. motivators c. consequences d. outcomes

c. consequences

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences? Select one: a. reactive learners b. proactive learners c. feeling learners d. thinking learners

c. feeling learners

_____ refers to practicing a task continuously without breaks. Select one: a. Whole practice b. Overlearning c. Massed practice d. Continuous learning

c. massed practice

"Not micromanaging trainees working in groups after the group demonstrates it can remain on task" is an example of _____, in the context of reinforcement theory. Select one: a. positive reinforcement b. punishment c. negative reinforcement d. extinction

c. negative reinforcement

_____ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers. Select one: a. Task b. Gap c. Organizational d. Support

c. organizational

A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail. Select one: a. surveys b. crowdsourcing c. interviewing d. observation

a. Surveys

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content. Select one: a. concept map b. request for proposal c. action plan d. application assignment

a. concept map

Age does not affect how people prefer to learn. Select one: True False

False

Which of the following statements is true? Select one: a. For training to be effective, both learning and transfer are needed. b. In general, mistakes should be avoided in a training context. c. Transfer of training is to be considered only after the completion of training. d. Most of what is learned during training is successfully transferred to the workplace.

a. For training to be effective, both learning and transfer are needed.

Which of the following creates a learning orientation in trainees? Select one: a. allowing trainees to experiment with new knowledge and skills b. emphasizing trained task performance c. ensuring trainees completely avoid errors and mistakes d. emphasizing competition among trainees

a. allowing trainees to experiment with new knowledge and skills

A request for proposal (RFP) is a document mainly used to identify _____. Select one: a. potential vendors and consultants for training services b. trainee prerequisites c. employees who do not require training d. disruptive trainees

a. potential vendors and consultants for training services

Who should participate in a needs assessment? Select one: a. All of these answers b. Subject Matter Experts c. Employers d. Company leaders e. Mid-level managers

a. All of these answers

Which of the following is an example of meeting employee's "physiological" needs according to Maslow's theory? Select one: a. Allowing adequate breaks during the day b. Giving them challenging projects c. Creating a workplace safety program d. Giving feedback often e. Rewarding them when they do well

a. Allowing adequate breaks during the day

A _____ refers to an organized program of study designed to meet a complex learning objective. Select one: a. curriculum b. training map c. lesson plan d. course

a. curriculum

Which of the following statements is true of knowledge management? Select one: a. It should be a central focus of training design. b. It involves acquiring knowledge, studying problems, attending training, and using technology only within work. c. Social media hinders knowledge management. d. Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

d. Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

The resource for all sorts of H.R. forms and best practices which we discussed in class is: Select one: a. H.R. for Dummies (HRD) b. National Human Resources Association (NHRA) c. World organization of Human Resources (WOWR) d. Society for Human Resource Management (SHRM)

d. Society for Human Resource Management (SHRM)

Employees' readiness for training includes identifying whether _____. Select one: a. an organization should develop training programs by itself or buy them from a vendor b. managers are using a similar frame of reference when they evaluate associates using the same competencies c. coworkers are supportive of employees d. the work environment will facilitate learning and not interfere with performance

d. the work environment will facilitate learning and not interfere with performance

_____ relates to intellectual capability and general intelligence. Select one: a. Self-efficacy b. Reading ability c. Basic skills d. Cognitive ability

d. Cognitive ability

_____ involves determining whether performance deficiencies result from lack of knowledge or skill. Select one: a. Skill analysis b. Task analysis c. Organizational analysis d. Person analysis

d. Person Analysis

Which of the following statements is true of needs assessment? Select one: a. Upper- and mid-level managers should be excluded. b. The process needs to be lengthy and comprehensive c. The process should not provide information regarding outcomes to evaluate training. d. The process can determine if training is the appropriate solution.

d. The process can determine if training is the appropriate solution.

_____ is a way of delivering content to learners in small, very specific bursts. With such learning, individuals are in control of what and when they're learning. Select one: a. Macrolearning b. Microtraining c. Micromanagement d. Microlearning

d. microlearning

In general, it is best to promote a performance orientation among trainees. Select one: True False

false

Learners with a high performance orientation will direct greater attention to learning for the sake of learning. Select one: True False

false

Open skills need to be identically reproduced on the job. Select one: True False

false

It is best to include a combination of examples and practice, rather than all practice. Select one: True False

true

Making a hamburger at a fast-food restaurant is an example of a closed skill. Select one: True False

true

One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training. Select one: True False

true

Spaced practice is typically considered superior to massed practice. Select one: True False

true

To motivate employees to learn in training programs, they should be given a choice of what training programs to attend. Select one: True False

true

To promote a learning orientation, trainers should deemphasize competition among trainees, create a community of learning, and allow trainees to make errors. Select one: True False

true

When using an outside vendor to provide training services, it is important to consider the extent to which the training program will be customized based on a company's needs. Select one: True False

true