MHR 300 Unit 3 Quiz

Which of the following is not one of the competencies (Cs) of effective teams? - Capacity - Charters and strategies - All of the above are competencies of effective teams - Composition - Competitiveness

COMPETITIVENESS The 3 Cs of Effective Teams are: charters and strategies, composition, and capacity. These 3 Cs are at the team level, which contrasts with the 3 Cs of effective team players discussed earlier that focus on the individual or member level.

Which of the following is NOT a benefit of virtual teams? - Easier to establish team cohesion - Reduced work-life conflicts for employees - Ability to share knowledge of diverse markets - Reduced real estate costs - Improved brainstorming

EASIER TO ESTABLISH TEM COHESION Virtual teams and distributed workers present many potential benefits: reduced real estate costs (limited or no office space); ability to leverage diverse knowledge, skills, and experience across geography and time (e.g., one doesn't have to have an SAP expertise in every office); ability to share knowledge of diverse markets; and reduced commuting and travel expenses.

A person in the standard setter role will: - Mediate conflict through reconciliation or humor - Foster group solidarity by accepting and praising various points of view - Encourage all group members to participate - Serve as a passive audience - Evaluate the quality of group processes

EVALUATE THE QUALITY OF GROUP PROCESSES

In the norming stage of group development, members are attempting to figure out what their roles are. - True - False

FALSE in the storming stage of group development, members are attempting to figure out what their roles are. This is a time of testing. Individuals test the leader's policies and assumptions to determine how they fit into the power structure.

Formal groups in organizations fulfill organizational functions but not individual functions. - True - False

FALSE Researchers point out that formal groups fulfill two basic functions: organizational and individual

All work groups progress through the stages of group development to become effective teams. - True - False

FALSE Teams are task groups that have matured to the performing stage. Because of conflicts due to power, authority, and unstable interpersonal relations, many work groups never qualify as a real team. The essence of a team is common commitment. Without it, groups perform as individuals. With it, they become a powerful unit of collective performance.

The first stage of the group development process is: - Conforming - Performing - Forming - Storming - Norming

FORMING

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? - Energizer - Orienter - Evaluator - Coordinator - Harmonizer

HARMONIZER Bob is performing the role of a harmonizer within his work group. Maintenance roles foster supportive and constructive interpersonal relationships. A harmonizer mediates conflict through reconciliation or humor.

A group member who says ________ is performing a task role. - "Let's hear from those who oppose this plan." - "Let's focus on the main goal here. What are we trying to accomplish?" - "Bill, we haven't heard from you yet. What do you think?" - "Karen, you make a very good point." - "You two agree more than you realize."

LET'S FOCUS ON THE MAIN GOAL HERE... Task roles enable the work group to define, clarify, and pursue a common purpose.

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? - Storming - Performing - Forming - Conforming - Norming

NORMING Group cohesiveness, defined as the "we feeling" that binds members of a group together, is the principal by-product of the norming stage.

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? - Forming - Storming - Adjourning - Performing - Norming

NORMING Tracy's group is in the norming stage of group development. During the norming stage of group development, questions about authority and power are resolved through unemotional, matter-of-fact group discussion. A feeling of team spirit is experienced because members believe they have found their proper roles.

Which of the following statements about norms is not true? - Norms clarify central values and unique identity of a group - Norms are shared phenomena and may apply to the group, team, or organizational level - Norms clarify behavioral expectations - Norms are typically written down and discussed openly by groups - Norms help group members avoid being embarrassed

NORMS ARE TYPICALLY WRITTEN DOWN AND DISCUSSED OPENLY BY GROUPS Although norms are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior

Formal groups perform two basic functions: ________ and ________. - Task; maintenance - Personal; interpersonal - Forming; adjourning - Organizational; individual - Roles; norms

ORGANIZATIONAL AND INDIVIDUAL Researchers point out that formal groups fulfill two basic functions: organizational and individual

Which of the following is not a group maintenance role? - Procedural technician - Standard setter - Follower - Encourager - Commentator

PROCEDURAL TECHNICIAN Group maintenance roles as: encourager, harmonizer, compromiser, gatekeeper, standard setter, commentator, and follower.Table 8.2 identifies group maintenance roles as: encourager, harmonizer, compromiser, gatekeeper, standard setter, commentator, and follower.

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? - Orienter - Coordinator - Evaluator - Procedural technician - Recorder

PROCEDURAL TECHNICIAN Larry is performing the role of a procedural technician. The procedural technician performs routine duties (e.g., handing out materials or rearranging seats).

A ________ is a set of expected behaviors for a particular position. - Role - Maintenance role - Norm - Competency - Task role

ROLE A role is a set of expected behaviors for a particular position, and a group role is a set of expected behaviors for members of the group as a whole.

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. - Virtual team - Project team - Advice team - Centralized team - Self-managed team

SELF-MANAGED TEAM Sarah and Bill's team is an example of a self-managed team. Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains. Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing. These are chores normally performed by managers. In short, employees in these unique work groups act as their own supervisor.

In which stage of the group development process do group members try to determine how they fit into the power structure? - Storming - Norming - Conforming - Performing - Forming

STORMING Storming is a time of testing. Individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure.

Teams are a cornerstone of work life in today's organizations. - True - False

TRUE

The performing stage is characterized by a climate of open communications. - True - False

TRUE

Trust of character is known as contractual trust. - True - False

TRUE

To be a team, a group must be composed of members with complementary skills. - True - False

TRUE A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

Groups share norms and have goals. - True - False

TRUE We define a group as (1) two or more freely interacting individuals who (2) share norms and (3) goals and (4) have a common identity.

Teamwork competencies include keeping the team on track and expecting quality work. - True - False

TRUE teamwork competencies include: contributes to the team's work; constructively interacts with team members; keeps team on track; expects quality work; and possesses relevant knowledge, skills, and abilities for team's responsibilities.

Teams that work together over time and distance via electronic media to combine efforts and achieve common goals are called: - Self-managing teams - Cross-functional teams - Internet teams - Virtual teams - Intranet teams

VIRTUAL TEAMS