Mid-Term Review HI Management & Supervision
function
A common method of grouping related functions such as marketing, finance, and production is called
gap analysis
A planning approach for determining where we are today, where do we want to go, and how we are going to get there.
self-actualization
According to Maslow's Hierarchy of Needs Theory, what need realizes when the individual can experience a sense of personal growth and achievement, of satisfaction and self-fulfillment then his/her need is fulfilled?
Problem Seeker
Actively seeks out problems and attempts to deal with them before they emerge as major difficulties.
research and audit
Activities that assess the efficiency and effectiveness of Human Resource Management is called
conditions of certainty
All decision variables and the results of each potential course of action or solution are known in advance.
Historical standard
Based on results produced in the past
Comparative standard
Based on the results determines tomorrow's results
financial project
Cash flow projections one to five years
division of labor
Deciding what has to be done to achieve the purpose, what functions must be performed, who will carry them out, and what authority they will have to carry
Theory Z
Decision making by means of a group consensus
awareness of limitations
Delegation cannot be used when the individual does not welcome additional responsibility
Negative standard
Express the results you don't want when you don't know exactly what results you do want.
Henri Fayol
Father of Administrative Theory and defined the function of management
departmentalization
Grouping people and jobs into manageable work units to achieve the objectives of the enterprise in the most efficient and effective manner is called
divisional
Grouping people who do not work in the same product or process, serve similar customers, and /or are located in the same area or geographical region is called:
Write down the description of the work, Being aware of the change on people and on structure; Keep structure simple; Fit people to the ideal structure; (All the above)
Guidelines for organizing include:
Determining opportunity, Determining capabilities, Determining values, Determining obligations, A final statement of purpose, (all of the above)
How can components of strategy be identified?
Supervisory relationship
In an organizational chart, what does lines showing who reports to whom mean?
Level of management
In an organizational chart, what does vertical layers of management mean?
Expectation Contract
Knowing your employee's expectation and having them know yours
Staffing description
Management and staffing skills needed and available compensation and human resources management systems
True
Management is working with and through other people to accomplish the objective of both the organization and its members.
performance rating
Manager receive the type & level of job performance they expect or informally accept over a period of time
operations description
Manufacturing or service methods, supplies and suppliers, and control procedures.
company description
Mission, owners, and legal form
Routine objective
Objectives that are ongoing, that continue from year to year.
Improvement objectives
Objectives that require improving one's performance over that of past year is called:
executive summary
Overview of business purpose and high light of key elements of the plan
Frank & Lillian Gilbreth
Pioneers in making use of time and motion studies:
Ending a course of direction
Planning involves all of the following except:
Problem Avoider
Preserves the status quo and acts to keep from making changes
market description
Size of market, competitor strengths and weaknesses, five-year sales goals
Gantt Charts, Simulation models, critical path methods, review technique
Some commonly used planning techniques or tools include:
Subjective standards
Standards based on the personal preference of the manager rather than on any specific, measurable results to be achieved.
Engineered standard
Statement of the result each of your subordinates must achieve so that you can achieve your objective.
Positive standard
Statement of the result you know you want
True
Technical Activities are the special functions of an individual following a vocational field
Planning
The management function that determines organizational goals and how to achieve them is called
Organizing
The management function that determines the organization structure such as what tasks are to be done, who shall do them, the reporting structure, and what level decisions will be made
False
The obligation to be held responsible for what was expected or what happened that was unexpected is called responsibility.
: BFOQ-bona fide occupation qualifications
The selection criteria used to hire a new employee; criteria that refer to job-related aspects and that do not violate the laws against discrimination is called:
organizational framework
The structure that will provide for effective teamwork in terms of reporting relationships-chain of command and flow of information
Contingency Approach
The theory maintains that different problems will require different solutions:
staffing
The type, number, and experience of individuals who will implement the work must be determined
human resource audit
This audit is conducted to assess which openings can be filled with internal candidates already employed with the organization.
Commanding
This function is concerned with directing employees
organizing
This function is connected with organizational structure is established and how authority is responsibility is given to managers which is delegation
Negotiating agreement
This process involves the superior's role in helping an individual relate targets for the ensuring period to the realities of the organization.
Psychological Contract
Unwritten understanding of expectations
Zero standard
Used when you don't want something to happen at all
Patient Protection and Affordable Care Act
What act extended health care insurance and Medicaid to millions of Americans who previously did not have such access, affecting millions of workers?
Age Discrimination Employment Act
What act prohibits discrimination based on age and protecting workers between the ages of 40 and 65?
American with Disabilities Act
What act provided for mandated accommodation for the physically challenged in terms of accessibility and prohibition of employment discrimination?
All of the above
What are the components of the comprehensive management process?
Multicultural Workforce; Gender roles; Age distribution; Diversity in the workplace; (all the above)
What are the demographic changes in the workforce?
Planning, Controlling, Evaluation & Feedback
What are the major activities in the cyclic management process?
Reflection, directed questions, & open questions
What are the techniques to assist superiors and subordinates in reaching agreements?
Linear thinking
What assumes that each problem has a single solution, the solution will only affect the problem area, not the rest of the organization?
strategy
What comes primarily from the product or market scope of the business?
Strategic planning
What has a long lead time and looks at the future of the organization's mission
Strategy formulation
What involves assessing existing strategies, organization, and environment to develop new strategies and strategic plans capable of delivering future competitive advantage?
Risk
What is a condition which the results of any decision of action are not definitely known but will probably fall within a known range?
Management control
What is the first task in developing individual standards of performance which tell a subordinate what will occur when he/she fulfills his or her responsibilities well?
Planning
What is the most important activity that a manager does in an organization?
Selection
What is the process by which the job applicants are screened and interviewed and a hiring decision is made?
Reflection
What is the repetition or rephrasing in your own words of what the person is trying to say or seems to feel?
Tactical decisions
What level of decision making is made by mid-level managers and are more specific and concrete than strategic decisions and more action oriented?
Planning
What management function designs the organization in the best way to achieve the goals and objectives?
Controlling
What management function makes sure that on a day to day basis that the objective will be met.
Unity of Command
What management principle states that each employee should receive orders from only one manager?
Productivity
What terms refers to the relationship between input and output?
Scientific Management
What theory of motivation assumes that money is the primary motivation?
unstructured interview
What type of interview has an interview protocol with contains general, open-ended questions or no protocol at all
Line & Staff organization
What type of organizational structure exist when staff specialists are added to a line organization to advise, serve, or support the line in some manner?
Controlling
When comparing department performance against standards that have been established, HIM director is performing the function of:
Problem Solver
When confronted with problems and solves the problems in the normal course of doing business
organization
When two or more people work together to achieve a group result, it is called
Top management
Which level of management is responsible for making strategic decisions that set the course of business?
two-factor, or motivation-hygiene theory
Which motivational theory focuses on sources of motivation which seem pertinent to work and work accomplishment?
implementation of system support
Which of the following is NOT an external challenge in Human Resource Management?
Remuneration
Which principle is concerned with employees receiving compensation in accord with a general formula?
Principle of definition
Writing down a description of the work is called:
Delegation
________ is the process that makes management possible because management is the process of getting results accomplished through others.
Situation analysis
__________ focuses on the internal organization, the external factors that bear upon the business and the relationship between the two.
Decision-making process
__________ is a systematic process that follows a sequence of problem identification, alternative solution generation, consequences analysis, solution selection and implementation, evaluation, and feedback.
System Thinking
____________ is an approach to problem-solving that assumes that problems are complex and related to a situation that solutions not only solve the problem but will also impact on the rest of the organization.
Strategic planning
_____________ is planning for the direction of an organization and all its components (address the mission of the organization in terms of its business
unity of purpose
agreement on the work to be performed
Parity of authority and responsibility
authority should equal responsiblity
scalar principle
clearly defined line of authority in the organization
A management theory that asserts that the key to worker efficiency and organizational productivity was efficient job design, use of appropriate incentives, and effective management functioning is called Behavioral Approach.
false
A new business venture will be most likely to succeed under conditions of uncertainty
false
As an individual advance in the organization and as management activities and demands increase, involvement in technical activities increase also:
false
A small group of workers and management that meets on a regular basis during work hours to attempt to improve quality and cut cost is a quality circle
true
Budget period is the time period for which the budget is compiled in an organization and against which the manager is evaluated.
true
In management control, human resource is the most critical resource.
true
Programmed decisions are well understood, high structured, routine, and repetitive and that lend themselves to systemic procedure and rules.
true
The Hawthorne Studies examined the relationship between work conditions and worker productivity which showed human relationships are more important than work conditions.
true
The key to managing for results is managing expectations
true
