midterm is
Six Sigma techniques seek to reduce variance in output to less than how many errors per 1,000,000 manufacturing steps?
3.4
What idea or concept does Adam Smith propose in his Invisible Hand theory?
A free, unregulated market operates better than one in which the government controls the business activities of individuals and companies.
In which of these situations would an enterprise resource planning system (ERP) be clearly helpful? More than one answer may be correct.
A hospitality brand needs to know how directly its marketing and advertising efforts effect room sales.A hospitality brand needs to know how directly its marketing and advertising efforts effect room sales. Correct An international automaker must coordinate its new-vehicle production line with elements of its supply chain.
Which of the following is an example of employees behaving according to Lean manufacturing techniques? More than one answer may be selected.
A manager notices a safety violation and stops production.A manager notices a safety violation and stops production. Correct Marketing employees are cross-trained on the production processes.
Which of the following is an example of the Hawthorne effect?
A supervisor who frequently gives feedback to the employees who report to her—both to praise them and to let them know areas where they can improve—notices that employee productivity rises
What is conducted in the process design step of business process management? Multiple
Activities are examined and divided into their individual components.
Which is the best description of the relationship between "green computing" and management information systems (MIS)?
Advances in MIS technology will help make "green computing" easier and more widespread.
What is conducted in the process modeling step of business process management?
Analysts use flowcharts and other tools to depict workflow.
What business management system seeks to streamline an organization's activities to prevent backlogs and inefficiencies? Multiple
Business Process Management (BPM)
Which of the following statements best defines the purpose of data analytics?
Data analytics helps increase organizational performance by drawing meaning from large amounts of data.
Describe examples of how client-server networks are used. More than one answer may be correct.
Data storage Printing Data backup
Which is the best explanation of why technology is highlighted in a PESTEL analysis?
Failing to keep up with advances in technology can harm an organization's competitiveness.
What is the goal of the process design step of business process management (BPM)?
Identify redundancies and inefficiencies in existing processes.
From the following list, select all the ways in which management information systems (MIS) have changed the management of organizations.
Managers (and employees) can communicate different types of information in a greater variety of ways. Managers can have more information and data about the organization to help them make smarter decisions.
What occurs during the process monitoring step of business process management?
Managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured.
Which businesses are currently considered direct competitors? More than one answer may be correct.
McDonald's and Burger King Aquafina and Dasani
What did Peter Drucker mean by "decentralization"? Multiple
Organizations work at what they do best and have a comparative advantage and outsource the work at which they have no advantage.
Which of the following scenarios depicts an employment situation that Elton Mayo believed would result in an employee becoming more engaged and productive? More than one answer may be correct.
Sales managers at Lenovo are given weekly sales status reports indicating how much their rep's sales are contributing to the overall corporate revenue. At an ad agency, graphic designers receive updates for the revenue that past campaigns have generated for clients.At an ad agency, graphic designers receive updates for the revenue that past campaigns have generated for clients. At its annual conference, a real estate agency provides information on the amount of revenue generated each year from referrals from previous customers and awards the top three referral generating agents with an award.
The first two steps in business process management (BPM) are examining the design of the process and modeling the process. What are the third and fourth steps of the process?
Step 3: running the process; Step 4: monitoring the processCorrect
Which system is able to create purchase orders, manage inventory, and forecast future inventory needs?
Supply chain management system
What is the key role of a client-server network in business?
To provide personal computer users secured access to shared data.
Which of the following are examples of the key benefits of the first electronic point-of-sales (POS) stations? More than one answer may be correct.
Using images to denote what product was desiredUsing images to denote what product was desired Customers were able to spend less time in line to order and pay New employees were quickly able to work independently with minimal training
What is a downfall to just-in-time manufacturing and inventory management
When supply chain disruptions occur, a lack of sufficient inventory on hand can lead to widespread shortages.
Which of the following is an example of management inconsistency that employee scheduling software is designed to eliminate? More than one answer may be correct.
a manager at a restaurant consistently scheduling favored employees for the shifts with most money-making potentiala manager at a restaurant consistently scheduling favored employees for the shifts with most money-making potential an employee whose last name begins with the letter "Z" consistently not receiving his desired number of hours a weekan employee whose last name begins with the letter "Z" consistently not receiving his desired number of hours a week consistently scheduling too many or too few employees to work shifts
From the following list, select all the ideas that Henri Fayol identified as a guiding principle of management.
anagers must have the power and the right to give orders to subordinates.Managers must have the power and the right to give orders to subordinates. Correct Managers can expect subordinates to follow orders and discipline them if needed.Managers can expect subordinates to follow orders and discipline them if needed. Correct The organization's interests must take priority over the interests of individuals.The organization's interests must take priority over the interests of individuals. Correct
If an increase in price results in a relatively large decrease in demand for the product, the firm cannot easily increase its profit margin. This demonstrates which of Porter's 5 forces?
customers
Data administration tasks include the development of information policies, data planning, ________, security, and how internal-users and end-users use that data.
database design
Karl Benz invented the internal combustion automobile in 1885. More than a century before, Adam Smith had described how division of labor creates efficiencies. When Henry Ford set up Model T production on an assembly line in 1908, he combined technology and efficiency to produce an inexpensive automobile. Ford transformed the personal transportation market. Christensen called this process
disruptive innovation.
Economies of scale means using
divisions of labor. large production or purchasing power.
According to Frederick Taylor, the purpose of management is to
make the business as prosperous as possible.
A retail chain store uses a centralized mainframe system that connects all of the cash registers within a region. Regional managers are able pull sales reports for all units on this mainframe. Salespeople are able to easily ring up and total customers purchases, as well as communicate with other associates at different machines. What is his mainframe system an example of? More than one answer may be correct.
mobile POS stationmobile client-server network
When competitors seek to gain competitive advantage through price leadership or by making product improvements, Professors W. Chan Kim and Renee Mauborgne would say they are using a(n)
red ocean strategy.
Smaller businesses are able to get the benefits of an enterprise resource (ERP) system through
scalable cloud-based ERP systems.
Peter Drucker felt the most important responsibility of a corporation is to
serve its customers.
Apple uses Corning's glass products for all its devices, such as the Gorilla Glass 6 used in the iPhone 11 series. To ensure that it continues to have a strong relationship with this glass industry leader, Apple has invested nearly $500 million toward Corning's advanced glass research division. By building up this relationship, Apple seeks to maintain some control over which of Porter's 5 forces?
suppliers
The development and growing popularity of flextime arrangements can largely be attributed to
the spread of high-speed Internet and technologies such as telecommuting and teleconferencing.
Lean techniques support which of the following practices? More than one answer may be correct.
creating relationships with suppliers to smooth supply linescreating relationships with suppliers to smooth supply lines Correct minimizing excess inventory and waste
Which element of a PESTEL analysis is represented by the use of data mining information from the Bureau of Labor Statistics to gain insight into regional employment figures?
economic
National Weather Service databases are used by modern supply chain management systems to track weather events that could impact logistics. Which element of a PESTEL analysis does this example represent?
environmental
By allowing managers to automate business processes through modeling, analyzing, and improving efficiencies, business performance management (BPM) systems streamline organizations' activities.
false
In the second step in business process management, analysts use flowcharts and other tools to depict the workflow, the sequence of operations, and the decision points. This is called the process monitoring step.
false
One important ________ is that the firm's employees will learn to use technologies to develop the new product, providing a competitive boost.
first-mover advantage
Lieberman and Montgomery examined the advantages and disadvantages of being the first firm to enter a product into the market. They coined this phenomenon
first-mover advantage.
For strategic planning, managers should choose an aggressive strategy if a SWOT analysis reveals that the organization faces weak external ________ and its external opportunities are matched with internal strengths.
threatsCorrect
In the fourth step of business process management, managers measure the performance of the engine. This is called the process monitoring step.
true
Middleware is software that provides processing capabilities outside what is offered by the user's operating system.
true
RAM storage and unparalleled processing are two main components of in-memory computing.
true
The first modern transaction processing system was
cash register
Lean manufacturing techniques seek to eliminate waste in the production process; in contrast, Six Sigma seeks to eliminate disruption.
false
According to Henri Fayol, productivity and efficiency are increased when
workers specialize and become proficient in their assigned tasks.
Adam Smith argued for the division of labor because he believed that
workers who specialize in a task perform it more efficiently and can help identify ways to mechanize it.Correct
Data centralization means that data is centralized in ________ place(s).
1
An enterprise resource planning (ERP) system is
an integrated MIS system for agility and a competitive edge.
Working on data analytics teams to extract data from large data sets, creating reports that outline key findings, monitoring key performance indicators (KPIs) to identify success or failure, and analyzing data to identify trends are just a few of the responsibilities of a data _____.
analyst
Simon sells products with higher perceived values than his competitors' offerings. This provides Simon's firm with
competitive advantage.
Which of the following are the tenets of lean manufacturing that Dr. James Womack included in his book The Machine that Changed the World? More than one answer may be selected.
identifying how each product acquires valueidentifying how each product acquires value Correct relentlessly pursuing perfection
Database forms structure data input to ensure data
integrity
The steps in the data project life cycle, according to Harvard University's Data Science Ready Project include which three of the following?
sensing collection wrangling
Describe the importance of information quality. More than one answer may be correct.
A staggering amount of money is lost as a result of bad data. According to the Data Management Body of Knowledge, the process of data quality management assures data is" fit for consumption and meet the needs of data consumers." To avoid costly errors, organizational decisions need to be based on high-quality information.
Corporate-level managers/executives are responsible for making decisions that impact profitability and the short-term and long-term success of an organization. To get the information they need, managers rely on output provided from
Executive Support Systems (ESS).
What occurs during the process optimization step of business process management?
Managers adapt (modify) the process to enhance process performance.
NoSQL
Nonrelational databases that arise from big data.
During which step of business process management are bottlenecks and excesses in the engine identified?
Step 4: process monitoringCorrect
Which of the following is a popular data analytics program that offers business intelligence as well as data visualization?
Tableau
What occurs in the process execution step of business process management?
The business process execution language engine is run.
Which of the following statements correctly describe structured management decisions? Select all the correct answer options.
They involve tasks and choices that are routine and frequently related to operations. They are regularly made by individual employees and teams. They are made easier through the creation of defined processes and procedures.
Which of the following would be considered a benefit when trying to determine which e-commerce platform to use if the committee had decided not to use cost as one of their selection criteria? More than one answer may be selected.
a platform that provides 24/7 support a platform that is easy to scale up or down as business a platform that is similar to the one they are currently using
Recall factors that contribute to the quality of information. More than one answer may be correct
accuracy relevance timeliness
There are many RDBMS query tools we can use. Those query tools include crosstab queries, ________ queries, parameter queries, and queries specific to SQL.
action
Kim and Mauborgne further refined Porter's price leadership vs. product differentiation concept by highlighting two strategies. Which strategy do they assign to Cirque d'Soleil?
blue ocean
When data is stored in one place, it means it is ________
centralizedCorrect
Contemporary behavioral models identify specific management behaviors in practice today. Which of the following activities do managers choose more frequently today than they did in the past? More than one answer may be correct.
communicating orally maintaining diverse contacts
A query can filter data based on specific ________ also known as ________.
criteria conditions
Parameter queries prompt the user for values in order to run/execute the query. When the value of a parameter is given, the query applies the field as a ________.
criterionn
Analytics platforms provide information about a variety of business and operational areas, including ________, ________, ________.
cybersecurity sales and marketing analytics customer analytics
The information technology (IT) architecture and infrastructure, software applications, programming languages, and storage technologies used for the collection, storage, analysis, and interpretation of meaningful data is referred to as the __ ecosystem.
data
We use database forms to control how ________ enters a database.
data
When creating a field in a database, the field type specifies the type of ________ in the field.
data
DDDM refers to Data-Driven __ Making.
decision
When managers work on strategic objectives, handle conflicts, and allocate budgetary resources to subordinates, what role are they enacting, according to Mintzberg?
decisional
Which of the following is a reason that Six Sigma methodologies rely heavily on data analysis?
its focus on reducing variation and eliminating product defects
Doing a data quality audit helps ensure the highest quality of data being used for business intelligence and other applications. The data analysis method involves quality assessment, design, transformation, and _
monitoring
According to Professor Porter, a business must differentiate itself from its competitors. One method is to encourage customers to believe that an organization provides higher quality goods or better service, then the organization can charge a premium, or gain market share, or (ideally) both. For example, by placing a swoop icon on a sweatshirt, Nike is able to charge a higher price. This methodology is called
monopolistic competition.
Data that offers free access, distribution, and usage is known as _____ data.
open
OLAP is used to support businesses in a wide range of areas including ________.
performance management financial reporting simulation model
The first step in business process management, in which analysts often "storyboard" the processes in an attempt to view the entire system prior to investigating each component is called
process design.
Which types of data are included in the analytical hierarchy process (AHP) programming model for decision making in multifaceted operational environments? Select all of the correct answer options.
qualitative data observational data data from enterprise systems
Areas covered in digital governance include data architecture, data ________, data modeling, data warehousing, and data security.
quality
SQL, usually pronounced "sequel," is quite useful when working with large data sets. The Q in SQL stands for
query
a ________ is also known as a question. A request for information from a database.
query
In the financial world, some Nigerian banks have used a fast-follower strategy. To reap benefits, they have
quickly developed and marketed products introduced by Western banks.
The major advantages of executing a data quality audit include
reduced risk of data inconsistency reduced data storage costs data improvement recommendations
What provides the structure for structured decisions and tasks in the workplace? More than one answer may be correct.
routine defined procedures
Trends in data analytics include which three of the following?
scalable AI composable data data analytics as a core business function
SQL is used to communicate with a database. According to ANSI (American National Standards Institute), it is the ________ language for relational database management systems.
standard
data quality audit uses ________ analysis to test data, variabilities, and outcomes against test data.
statistical
A food delivery company has recently received many complaints that food has been cold when customers receive it. If they were following Herbert Simpson's four stage process, which of the following would occur during the implementation phase of solving the problem? More than one answer may be correct.
the company could provide its drivers with insulated bags designed to maintain food temperature the company could hire more drivers so that each driver had fewer deliveries between pick-ups at the restaurant
List characteristics of information quality that ensure the information being used to make informed business decisions is of a high quality. More than one answer may be correct.
validity consistency completeness
In the analytical hierarchy process (AHP) programming model, what is the first thing placed into a hierarchy to facilitate the decision-making process?
variables or conditions in the situation
When a large number of buyers seek to purchase a firm's products even when prices increase, Porter's force of customers can be said to have
weakened
In which of the following scenarios would a multiple-criteria decision analysis (MCDA) be appropriate? More than one answer may be selected.
when a patient is trying to determine if an elective surgery is worth both the cost and time it will take to recover when trying to determine if a historical site in a city with skyrocketing real estate values is worth preserving when a retired couple is trying to decide if they should downsize from the home they raised their family inwhen a retired couple is trying to decide if they should downsize from the home they raised their family in Incorrect
How do management information systems (MIS) help managers and businesses combat competitive rivalry and increase overall success? More than one answer may be correct
avoid shortages minimize losses build customer loyalty
From the following list, select the types of markets that Professor Michael E. Porter showed were suitable for both price leadership strategies and product differentiation strategies.
broad marketsbroad markets niche market
Management information systems allow managers to build upon an organization's existing strengths to create
competitive advantages.
In order to gain market share, a business must differentiate itself from its
competitors
What is the third step when applying multiple-criteria decision analysis (MCDA)?
identify and select objectives and criteria
Coffee vendors who operate small, drive-up coffee stands find it difficult to charge significantly higher prices than their many competitors do. What aspect of the coffee stand business makes raising prices difficult?
its low barriers to entry
Which of these is the "L" factor that managers examine while conducting a PESTEL analysis?
legal considerations
Which step of business process management allows managers to create a continually improving process?
step 5 process optimization
A business must not only look at its direct competitors, but also must contend with those firms that offer a product that a consumer might alternatively choose. For example, McDonald's and Burger King can be considered competitors and if one firm raises prices the other firm might gain its customers. However, if both firms raise their prices, customers may choose to purchase pizza instead. Porter refers to this as the force of
substitutes
If McDonald's and Burger King raise prices too high, customers may switch from burgers to tacos. This illustrates Porter's force of
substitutes
To structure research questions about an organization's sustainability based on its own MIS data, managers can use the belief adaptation outcome (BAO) framework.
true
Which of the following is an example of a business that would benefit from scheduling software? More than one answer may be correct.
A local gym offers personal training and group fitness classes throughout the day. Different employees lead the group fitness classes; personal trainers must have completed a specified number of annual certification hours. Another employee is needed to check guests in at the front desk. This answer should be selected. Because there are specified roles that must be filled for each shift. The automated scheduling and rostering features of employee scheduling software would be beneficial. A medi-spa offers the following services: manicures, pedicures, massages, laser hair removal, Botox, and chemical peels. Local agencies require different levels of training and certification for the technicians performing these different services. Weekends are the most popular time for manicure and pedicure services, while the beginning of the week is the most popular time for services that use a chemical or a laser.A medi-spa offers the following services: manicures, pedicures, massages, laser hair removal, Botox, and chemical peels. Local agencies require different levels of training and certification for the technicians performing these different services. Weekends are the most popular time for manicure and pedicure services, while the beginning of the week is the most popular time for services that use a chemical or a laser. A library that has six locations within a city. Each location offers different services—targeting preschool aged children, seniors, out of work adults, and school aged children—on different days. The programs are generally run by the same employee at different locations so care needs to be taken not to schedule the same programs for different locations on the same day and that each employee is scheduled for the right location on the right day.
Which of the following are examples of cloud-based management information systems support offered by mobile POS systems? More than one answer may be correct.
A system that keeps track of which required online training courses each employee has taken and makes new training available once prerequisites have been met.A system that keeps track of which required online training courses each employee has taken and makes new training available once prerequisites have been met. Correct A system that alerts management when different items are selling faster than expected and need to be restocked.A system that alerts management when different items are selling faster than expected and need to be restocked. Correct A system that works with payroll systems to keep track of how many hours an employee has worked and totals up their weekly paychecks.A system that works with payroll systems to keep track of how many hours an employee has worked and totals up their weekly paychecks. Correct
Which of the following is an example of an employee behaving in a way that confirms the theories of Elton Mayo? More than one answer may be correct.
An employee comes in to work every day and competently does the tasks that are assigned to him. He does not frequently engage with his manager and is unsure how his job relates to the overall company goals. Although he used to frequently finish his tasks earlier than assigned, lately he is unable to complete them all in one day.An employee comes in to work every day and competently does the tasks that are assigned to him. He does not frequently engage with his manager and is unsure how his job relates to the overall company goals. Although he used to frequently finish his tasks earlier than assigned, lately he is unable to complete them all in one day. An editorial assistant is hired after college graduation by an editor in chief at a publishing house. Although the assistant's main tasks are to make appointments, arrange for conference travel, and send out review copies, the editor in chief frequently meets with the assistant to let her know details of how conferences went and how books she has worked on are selling, describing to the assistant how these sales occur and why each conference is important. The assistant finds herself staying late at work to ensure that everything is done correctly and looks forward to her meetings with her boss.
A marketing manager requests and receives a report on consumers who use a competing brand of laundry detergent. Included in this report is demographic information such as age, gender, and geographic location; frequency with which the product is purchased; estimated amount of revenue generated by this product per geographic location; and qualities that consumers rank as important to their purchasing decision. These reports represent what function of a marketing information system (MKIS)?
Gathering marketing data
Who is quoted as saying "Do what you do best and outsource the rest"?
Peter Drucker
What is the goal of the modeling step of business process management?
Provide recommendations on handling labor and supply imbalances.
A manager wants to accurately predict how many light-up three-wheeled scooters they'll need to meet holiday demand. Which component of supply chain management would the manager be using to determine the appropriate number to produce?
Supply chain planning
According to Adam Smith, what are three ways that businesses can make labor more efficient?
They can have workers specialize in a single, simple task.They can have workers specialize in a single, simple task. They can reduce the distance between manufacturing steps or facilities.They can reduce the distance between manufacturing steps or facilities. They can invent machines to multiply the productivity of workers.
Which statement best describes the impact of management information systems (MIS) for communication?
They have vastly improved organizations' ability to communicate effectively and efficiently.
Which statement best describes how managers use management information systems to develop SWOT analyses?
They use multiple management information systems to examine the key factors that influence the internal strengths and weaknesses of any business.
From the following list, select all the ways in which improvements in MIS technologies and tools are likely to affect managers who telecommute.
They will be able to do additional tasks on their mobile phones.They will be able to do additional tasks on their mobile phones. They will face additional work demands on their personal time.
Frederick Taylor built scientific management on which of the following beliefs? More than one answer may be correct.
When workers are more productive, more employment opportunities arise. When the company is successful, its employees are successful.
Select all technology options for video conferencing from the following list. More than one answer may be correct
Zoom and WebEx on a desktop computerZoom and WebEx on a desktop computer systems with cameras, microphones, and dedicated Internet connectionssystems with cameras, microphones, and dedicated Internet connections FaceTime and Skype on a mobile phone
Data analysts must blend facts and data with knowledge about the
business or organization.
The first step in business process management examines business activities and breaks them down into their individual components. This is called the process decomposition step.
false
Making use of the research and development conducted by the market innovator and then developing a competing product at a lower price is referred to as the ________ strategy. Multiple
fast-follower
With the increasing presence of Internet e-commerce sites, the force of customers has
increased
According to Mintzberg, managers take part in what organizational role when they disseminate information and strategic objectives to their subordinates?
informational
Manufacturing practices that emphasize developing efficient and smooth supply lines and minimizing excess inventory, delays, and waste are
lean techniques
Employee monitoring software
observes computer use of all employees from a central location.
A company's annual sales conference has been cancelled, but the sales force still needs to receive new product information as soon as possible. An international firm is looking to hire the best candidates worldwide. A consulting firm must conduct remote training. Which of these statements explain what videoconferencing can uniquely provide in these situations?
on addition to "meeting" others through video, documents can be shown, screens shared, and nonverbal messages can be conveyed.
Fayol's principles for structuring organizational roles and authority emphasize
order and unity, so that employees understand their role and report to only one person.
What are the five classical functions of managers as identified by management theorist Henri Fayol?
planning, organizing, coordinating, deciding, controlling
What did Henri Fayol consider to be the main roles or responsibilities of a manager?
planning, organizing, staffing, directing, and controlling processes
During the optimization process step of business process management, what are two key things manager look for in the process?
potential slowdowns and savings opportunities
According to Professor Michael E. Porter, the author of the five-forces model for dealing with competition, businesses that wish to gain competitive advantage must follow which of these strategies? More than one answer may be correct.
price leadershipprice leadership Correct product differentiation
The third step in business process management provides managers the ability to play the "what-if" game by changing input variables (abstract) decision making. This step is called
process execution.
In the fourth step in business process management, managers track the individual components of the process as well as the process as a whole so engine performance can be measured. This step is called
process monitoring.
Which of Porter's 5 forces is countered by the barriers to entering a market?
the force of new competitors
In his theories of management, Peter Drucker placed special emphasis on
the importance of involving employees in the goal-setting process.
