Midterm OB

Federal law prohibits discrimination against​ ________ employees based on sexual orientation. Question content area bottom Part 1 A. all B. public C. private D. local E. state

ALL

Job conditions do NOT include​ _________. Question content area bottom Part 1 A.the work itself B.absenteeism C.supervision D.social interactions E.workplace safety

Absenteeism

Research suggests that organizations should select employees for foreign assignment who have the following​ characteristic? Question content area bottom Part 1 A. Ability to speak the language of the foreign country B. Recipient of a college degree in international studies C. Capability of adjusting quickly. D. Background that includes international experience E. Member of the dominant religion of the foreign country

Capability of adjusting quickly

Organizations practice CSR in all the following ways EXCEPT​ _________. Question content area bottom Part 1 A. environmental sustainability initiatives B. volunteering C. conducting research D. charitable giving E. nonprofit work

Conduct research

Situational factors that change the relationship between two variables are known as which of the​ following? Question content area bottom Part 1 A. Contingency variables B. Convergent variables C. OB factors D. Output variables E. Input variables

Contingency variables

means believing in​ one's inner worth and basic competence. Question content area bottom Part 1 A.Employee engagement B.Personality C.Organizational commitment D.Job involvement E.Core​ self-evaluation

Core self evaluation

An​ organization's self-regulated actions to benefit society or the environment beyond what is required by law is called​ __________. Question content area bottom Part 1 A.organizational commitment B.job satisfaction C.corporate social responsibility D.employee engagement E.job involvement

Corporate social responsibility

_ is a form of ethical behavior that requires that organizations​ understand, identify, and eliminate unethical​ economic, environmental, and social behaviors. Question content area bottom Part 1 A. Financial responsibility B. Sustainability C. Collaboration D. Social entrepreneurship E. Corporate social responsibility

Corporate social responsibility

refers to actions that actively damage the​ organization, including​ stealing, behaving aggressively toward​ coworkers, or being late or absent. Question content area bottom Part 1 A. Counterproductive work behavior​ (CWB) B. Customer satisfaction C. Corporate social responsibility​ (CSR) D. Organizational commitment E. Life satisfaction

Counterproductive work behavior

involves purposeful and​ goal-directed thinking used to define and solve problems and to make decisions or form judgments related to a particular situation or set of circumstances. Question content area bottom Part 1 A. Social responsibility B. Communication C. Knowledge application D. Critical thinking Your answer is correct. E. Collaboration

Critical thinking

is a link with the culture of family ancestry or youth that lasts a​ lifetime, no matter where the individual may live in the world. Question content area bottom Part 1 A. Cultural identity B. Diversity C. Seniority D. Sexual harassment E. Tenure

Cultural identity

Job satisfaction rates tend to vary in​ _______ according to research. Question content area bottom Part 1 A. different social classes B. different cultures C. different educational levels D. different climates E. different age groups

Different cultures

_ management is the process and programs by which managers make everyone more aware​ of, and sensitive​ to, the needs and differences of others. Question content area bottom Part 1 A. Discrimination B. Employee C. Diversity D. Cultural E. International

Diversity

Positive customer outcomes are related to​ __________. Question content area bottom Part 1 A. opinion polls B. pricing strategies C. cognitive dissonance D. employee turnover E. employee satisfaction

Employee satisfaction

Many women in finance claim they are assigned to marginal job roles. This is an example of which form of​ discrimination? Question content area bottom Part 1 A. Sexual harassment B. Mockery and insults C. Exclusion D. Incivility E. Intimidation

Exclusion

Which of these is a major concern for employers when addressing employment​ discrimination? Question content area bottom Part 1 A. Training B. Sales C. Turnover D. Profit E. Fair treatment

Fair treatment

Which of these is NOT identified as a challenge or opportunity within​ OB? Question content area bottom Part 1 A. Fewer companies are using temporary workers. B. Employees are getting older. C. Foreign assignments are increasing. D. An increase in global competition means employees must cope with rapid change. E. Corporate downsizing is affecting employee loyalty.

Fewer companies are using temporary workers.

According to​ research, some of the lowest levels of job satisfaction exist in​ _________. Question content area bottom Part 1 A.United States B.Mexico C.Denmark D.France E.Norway

France

All of the following influence job satisfaction EXCEPT​ _________. Question content area bottom Part 1 A.pay B.corporate social responsibility C.personality D.job conditions E.globalization

Globalization

is the extent to which members of group support and validate one another at work. Question content area bottom Part 1 A. Group cohesion B. Withdrawal behavior C. Effectiveness D. Productivity E. Efficiency

Group cohesion

Benefits of job satisfaction do not​ include__________. Question content area bottom Part 1 A. improved organizational citizenship behavior B. increased life satisfaction C. increased workplace stress D. increased job satisfaction E. increased customer satisfaction

Increased work place stress

have expanded their studies to include​ learning, perception,​ personality, emotions,​ training, leadership​ effectiveness, needs and motivational​ forces, and job satisfaction. Question content area bottom Part 1 A. Anthropologists B. Social psychologists C. Psychiatrists D. Sociologists E. Industrial psychologists

Industrial psychologists

There is a high correlation between job satisfaction and​ ___________. Question content area bottom Part 1 A. turnover B. absenteeism C. counterproductive workplace behavior D. neglect E. job performance

Job performance

s a positive feeling about​ one's job resulting from an evaluation of its characteristics. Question content area bottom Part 1 A. Job characteristics B. Job knowledge C. Job involvement D. Job satisfaction E. Job analysis

Job satisfaction

Which of the following responses to dissatisfaction is expressed by passively waiting for conditions to​ improve? Question content area bottom Part 1 A. Exit B. Voice C. Passivity D. Loyalty E. Neglect

Loyalty

According to​ research, some of the highest levels of job satisfaction exist in​ _______. Question content area bottom Part 1 A. Mexico B. Guatemala C. Columbia D. North Korea E. South Korea

Mexico

Which of the following is NOT one of the nine basic physical​ abilities? Question content area bottom Part 1 A. Body coordination B. Dynamic strength C. Stamina D. Number aptitude E. Trunk strength

Number aptitude

____is a field of study that investigates the impact​ individuals, groups, and structure have on behavior within organizations with the goal of improving an​ organization's effectiveness. Question content area bottom Part 1 A. Organizational behavior B. Social studies C. Psychology D. Management E. Sociology

Organizational behavior

Job satisfaction is moderately correlated with​ ___________. Question content area bottom Part 1 A. cognitive dissonance B. organizational citizenship behavior C. customer service skills D. economic level E. cultural identity

Organizational citizenship behavior

refers to discretionary behavior that contributes to the psychological and social environment of the workplace. Question content area bottom Part 1 A. Withdrawal behavior B. Group functioning C. Outcomes D. Organizational citizenship behavior E. Task performance

Organizational citizenship behavior

include the capacity to do tasks that demand​ stamina, dexterity,​ strength, and similar characteristics. Question content area bottom Part 1 A. Intellectual abilities B. Disabilities C. Diversity programs D. Cultural identities E. Physical abilities

Physical abilities

is a process that includes defining​ goals, establishing​ strategy, and developing plans to coordinate activities. Question content area bottom Part 1 A. Planning B. Organizing C. Leading D. Controlling E. Staffing

Planning

According to​ research, the job facet with which people have been LEAST satisfied is​ _________. Question content area bottom Part 1 A. the work itself B. promotion opportunities C. their coworkers D. training opportunities E. their supervisors

Promotion opportunities'

refers to an​ employees' belief in the degree to which they affect their work​ environment, their​ competence, the meaningfulness of their​ job, and their autonomy in their work. Question content area bottom Part 1 A. Job satisfaction B. Cognitive dissonance C. Psychological empowerment D. Job involvement E. Job recognition

Psychological empowerment

Which of the following is NOT one of the intellectual​ abilities? Question content area bottom Part 1 A. Perceptual speed B. Verbal comprehension C. Stamina D. Spatial visualization E. Deductive reasoning

Stamina

What is the relationship between job satisfaction and job​ performance? Question content area bottom Part 1 A.Moderately negative correlation B.Negative correlation C.Strong positive correlation D. Slightly positive correlation E.There does not appear to be a relationship between job satisfaction and job performance

Strong Positive correlation

A pattern of lowered job satisfaction is the best predictor of​ ___________. Question content area bottom Part 1 A. turnover B. aggressiveness C. increased productivity D. stress E. tardiness

Turnover

How are most management decisions​ made? Question content area bottom Part 1 A. With scientific thinking B. With extensive use of research C. With the use of big data D. With little or no systematic study of evidence This is the correct answer. E. With systematic study of evidence

With little or no systematic study of evidence

Task performance is reflective of​ ___________. Question content area bottom Part 1 A. how many tasks are performed in a given time span in your core job B. a combination of effectiveness and efficiency in doing your core job C. how effective you are at tasks performed in your core job D. how long you are willing to attempt a core job E. the effort you put into your core job

a combination of effectiveness and efficiency in doing your core job

Job satisfaction is best measured through​ ___________. Question content area bottom Part 1 A. the least unfavorable choice method B. the single global rating method C. a mixture of the single global rating and the summation of job facets method D. a mixture of the job facets method and the least unfavorable choice method E. the summation of job facets method

a mixture of the single global rating and the summation of job facets method

The science of OB was developed by applying general concepts to​ __________. Question content area bottom Part 1 A. a workplace environment B. a group of foreign workers C. motivational techniques D. ​employee-selection techniques E. a particular​ situation, person, or group

a particular​ situation, person, or group

Which of the following is most likely to reduce cognitive​ dissonance? Question content area bottom Part 1 A. telecommuting B. additional training C. team participation Your answer is not correct. D. a. pay raise E. a change in values

a. pay raise

Evidence-based management focuses​ on____________. Question content area bottom Part 1 A. proper organizational structure B. adding scientific evidence to the decision-making process C. management by walking around D. visionary leadership E. floor time

adding scientific evidence to the decision making process

Factors that lead to expatriate adjustment do NOT include​ __________. Question content area bottom Part 1 A. advanced education B. family support C. organizational support D. relational skills E. language ability

advanced education

Amber could not help but be angry over the amount of her raise after so many of her fellow workers received better raises than she did.​ Amber's anger represents the​ _________ component of an attitude. Question content area bottom Part 1 A. behavioral B. cognitive C. preferential D. stereotype E. affective

affective

Research indicates that the attitudes of employees who had emotionally challenging work events improved​ _________. Question content area bottom Part 1 A. after they talked about their experiences with coworkers B. when they had a mentor within the organization C. after they received additional job training D. when they did not discuss their experiences with coworkers E. after they had​ conflict-resolution training

after they talked about their experiences with coworkers

Chapter 2 Demographic characteristics include​ __________. Question content area bottom Part 1 A. organizational preferences B. values C. personality D. habits E. age

age

Deep-level diversity includes all of the following EXCEPT​ _________. Question content area bottom Part 1 A. values B. cultural identity C. sexual orientation D. age E. personality

age

The current understanding of organizational​ culture, organizational​ climate, and differences among national cultures is a result of the work of​ _______ Question content area bottom Part 1 A. behaviorists B. psychologists C. anthropologists D. learning theorists E. social workers

anthropologists

The_________ component of an attitude is an intention to behave in a certain way toward someone or something. Question content area bottom Part 1 A. dynamic B. behavioral Your answer is correct. C. affective D. cognitive E. strategic

behavioral

Due to longevity and​ birthrates, organizations have changed in all of the following ways EXCEPT​ _________. Question content area bottom Part 1 A. birthrates have increased in developed countries B. there is an older workforce C. workforce demographics have changed D. there is more longevity globally E. there are more women in the workforce

birthrates have increased in developed countries

​Cognition, affect, and behavior are​ ______. Question content area bottom Part 1 A. unrelated B. somewhat related C. similar D. closely related E. strategies

closely related

Chapter 3 When Paul received a raise at​ work, he believed the raise was less than what he should have received. This belief is an example of the​ ________ component of an attitude. Question content area bottom Part 1 A. affective B. preferential C. behavioral D. stereotype E. cognitive

cognitive

An incompatibility between an attitude and a behavior is known as​ ___________. Question content area bottom Part 1 A. affective disorder B. cognitive dissonance. C. a moderating variable D. an affect E. a cognitive component

cognitive dissonance

Making judgments about individuals based on stereotypes regarding their demographic group is called​ __________. Question content area bottom Part 1 A. diversity B. exclusion C. incivility D. harassment E. discrimination

discrimination

In the OB​ model, outputs at the individual level include all of the following EXCEPT​ _______. Question content area bottom Part 1 A. task performance B. withdrawal behavior C. attitudes and stress D. diversity E. citizenship behavior

diversity

Challenges that bring new opportunities for managers to use OB concepts include​ ___________. Question content area bottom Part 1 A. economic pressures B. decreased foreign assignments C. isolated organizations D. reduced globalization E. cultural similarities

economic pressures

Diversity is an important concept in OB because individual differences shape all of the following EXCEPT​ __________. Question content area bottom Part 1 A. reactions to leaders B. preferences for rewards C. communication styles D. educational level E. negotiation styles

educational level

The employees at the XYZ company have a passion for their work and feel a deep connection to their company. This is an example of​ _________. Question content area bottom Part 1 A. power distance B. psychological empowerment C. employee engagement D. job dissatisfaction E. perceived organizational support

employee engagement

Organizational tenure​ (i.e., how long an employee has been in his or her​ organization), appears to be a good predictor of​ ________. Question content area bottom Part 1 A. workforce diversity B. employee motivation C. employee performance D. corporate identity E. productivity

employee performance

Employees who are committed to an organization are less likely to​ ____________. Question content area bottom Part 1 A. question a performance evaluation B. engage in work withdrawal C. raise issues D. pursue advancement opportunities E. make sacrifices

engage in work withdrawal

Situations in which individuals are required to define right and wrong conduct are called​ _________. Question content area bottom Part 1 A. positive organizational scholarship situations B. burnout situations C. cultural sensitivity situations D. ethical dilemmas E. stressors

ethical dilemmas

Individuals with​ _____________________ personality traits are more satisfied with their work. Question content area bottom Part 1 A. introversion and conscientiousness B. agreeableness and emotional stability C. agreeableness and introversion D. conscientiousness and introversion E. extraversion and conscientiousness

extraversion and conscientiousness

Chapter 1 Companies known as good places to work generate​ superior__________. Question content area bottom Part 1 A. financial performance B. performance assessment C. Internet usage D. organizational structure E. product development

financial performance

Money motivates most of​ us, but some of us are more motivated by money than​ others, This example shows that​ ____________. Question content area bottom Part 1 A. only general effects guide behavior B. contingencies do not guide behavior C. general effects do not guide behavior D. general effects and contingencies guide behavior E. only contingencies guide behavior

general effects and contingencies guide behavior

Developing​ managers' interpersonal skills helps organizations do all of the following EXCEPT​ __________. Question content area bottom Part 1 A. increase turnover B. decrease stress C. retain​ high-performing employees D. attract​ high-performing employees E. improve morale

increase turnover

Research has shown that the top reason that some employees fail to advance is a lack of​ _____. Question content area bottom Part 1 A. education B. commitment C. technical skills D. interpersonal skills E. work experience

interpersonal skills

Many people make decisions through an instinctive feeling not necessarily supported by research called​ _______. Question content area bottom Part 1 A.ition ​evidenced-based decision-making B. intuition C. knowledge D. systematic​ decision-making E. uncertainty​

intuition

In terms of race and​ diversity, it has been found that individuals slightly favor members of their own race in all of the following EXCEPT​ __________. Question content area bottom Part 1 A. pay raises B. promotion decisions C. involuntary separations D. salary decisions E. performance evaluations

involuntary separations

The argument in favor of affirmative action is that​ _______. Question content area bottom Part 1 A. it no longer creates diversity B. minorities are not helped C. it ensures equality D. it lowers the standards for everyone E. it does not focus on merit

it ensures equality

Dwayne was recently promoted to a managerial position for the ABC Corporation. As part of​ Dwayne's new management​ role, his primary new activity will be​ __________. Question content area bottom Part 1 A. leading B. responding C. scheduling D. hiring E. conferring

leading

The principle behind​ _______ is that the more managers know their​ employees, the more effective those managers will be. Question content area bottom Part 1 A. actionable data B. intuition C. management by walking around​ (MBWA) D. social physics E. big data

management by walking around​ (MBWA)

​A(n) _________ leads people to get things done. Question content area bottom Part 1 A. coach B. controller C. manager D. planner E. organizer

manager

Biographical characteristics are personal characteristics that include all EXCEPT​ __________. Question content area bottom Part 1 A. length of tenure B. marital status C. age D. gender E. race

marital status

According to the​ author, high employee performance is achieved to the extent that a job​ ________. Question content area bottom Part 1 A. encourages socializing among employees B. provides training C. provides challenging assignments D. matches the abilities of employees E. provides opportunities for advancement

matches the abilities of employees

Stereotype threat describes the way in which we agree with​ ___________. Question content area bottom Part 1 A. differences B. positive perceptions of others C. the general opinions of others D. negative views of a group E. views unlike our own

negative views of a group

Social relationships among​ co-workers have been shown to relate to​ __________. Question content area bottom Part 1 A. organizational structure B. management ability C. hiring practices D. training programs E. overall job satisfaction​

overall job satisfaction

Stereotyping is judging someone based on​ _________. Question content area bottom Part 1 A. information from others B. facts C. differences D. repeated behavior E. perceptions

perceptions

Major job attitudes include all of the following EXCEPT​ ________. Question content area bottom Part 1 A. job satisfaction B. organizational commitment C. performance appraisal systems D. job involvement E. psychological empowerment

performance appraisal systems

Contributors to the knowledge of OB include all EXCEPT ​_________. Question content area bottom Part 1 A. physicists B. personality theorists C. industrial psychologists D. counseling psychologists E. learning theorists

physicists

Organizational behavior is an applied behavioral science built on all of the following fields EXCEPT​ __________. Question content area bottom Part 1 A. sociology B. psychology C. anthropology D. social psychology E. physiology

physiology

Discrimination is one of the primary factors that​ _________. Question content area bottom Part 1 A. affects profits B. increases productivity C. decreases​ risk-taking behavior D. prevents diversity E. decreases turnover

prevents diversity

A review suggested that workers with disabilities​ __________. Question content area bottom Part 1 A. are absent from work less often B. often disclose hidden disabilities C. encounter higher performance expectations D. receive higher performance evaluations E. are more likely to be hired

receive higher performance evaluations

Systematic study focuses on​ ________. Question content area bottom Part 1 A. management theory B. processes C. relationships D. organizational structure E. the planning process

relationships

Today's organizations strive to do all of the following EXCEPT​ __________. Question content area bottom Part 1 A. understand and respect the cultural identities of their employees B. ensure that people who are​ gay, lesbian, bisexual or transgender feel safe C. allow Muslim women to wear a​ headscarf, a symbol of modesty D. implement policies and procedures that cover sexual orientation E. require employees to take​ diversity-awareness training

require employees to take​ diversity-awareness training

The desire to reduce cognitive dissonance depends on all of the following factors EXCEPT​ _________. Question content area bottom Part 1 A. setting goals B. the importance of the elements creating influence C. the significance of elements creating dissonance D. the degree of influence we have over the elements E. the rewards of dissonance

setting goals

OB concepts must reflect​ _______________ conditions. Question content area bottom Part 1 A. sociological B. psychological C. cultural D. situational E. general

situational

Few universal principles exist in organizational behavior because​ ___________. Question content area bottom Part 1 A. the correct variables have not yet been identified B. the proper scientific process has not been applied C. we have not discovered them yet D. the complexity of humans limits our ability to make sweeping generalizations about ourselves and others E. we have not yet finished the study of culture and environments

the complexity of humans limits our ability to make sweeping generalizations about ourselves and others

An employee​ didn't get a​ promotion, which he thought he​ merited, and his attitude toward his manager is one of resentment. He files a complaint. This scenario shows that​ _________. Question content area bottom Part 1 A. the components of an attitude are interrelated B. the employee is unclear about the promotion policies C. employee attitudes change D. the components of an attitude are not interrelated E. attitudes are formed during childhood

the components of an attitude are interrelated

The most powerful moderators of the attitude-behavior relationship do NOT include​ _______ Question content area bottom Part 1 A. the level of diversity B. the presence of social pressure C. direct experience with the attitude D. its correspondence to behavior E. the importance of the attitude

the level of diversity

When it comes to job​ performance, older workers have​ ____________. Question content area bottom Part 1 A. increased psychological issues B. increased tardiness C. higher absenteeism D. decreased job motivation E. the same or better job performance as a younger worker​

the same or better job performance as a younger worker

Sociology contributes to OB through​ ___________. Question content area bottom Part 1 A. the study of people in relation to their environment B. an examination of job stress C. the identification of communication patterns D. the study of working conditions E. the study of culture and environments

the study of people in relation to their environment

According to​ research, most managers reported​ that_____________. Question content area bottom Part 1 A. they had enough time to supervise employees B. they had not received any managerial training C. the demands of the job had decreased D. they were ready to lead others E. they managed fewer employees

they had not received any managerial training

Biographical characteristics are important because​ ________. Question content area bottom Part 1 A. they provide an opportunity to examine personality B. they tend to vary very little within groups sharing similar biographical characteristics C. they create discrimination D. they impact work performance E. they help identify ways in which employees differ

they help identify ways in which employees differ

Which of the following is NOT a characteristic of​ surface-level diversity​ __________. Question content area bottom Part 1 A. gender B. age C. ethnicity D. values E. disability

values

​Deep-level diversity focuses on differences in​ __________. Question content area bottom Part 1 A. age B. religion C. sex D. values E. race

values

Research suggests that those with higher cognitive ability and who are high performers in the workplace might be​ _______ by their peers. Question content area bottom Part 1 A. validated B. motivated C. victimized D. welcomed E. praised

victimized

An employee who works via the Internet as a place of work is a​ __________worker. Question content area bottom Part 1 A. contingency B. virtual C. temporary D. ​job-sharing E. flextime

virtual

Which of the following responses to dissatisfaction in a job involves actively trying to improve the​ situation? Question content area bottom Part 1 A. Passivity B. Exit C. Voice D. Loyalty E. Neglect

voice

The OB model outlined in this text has three types of variables including​ ______, ________, and​ ________. Question content area bottom Part 1 A. ​a system, processes, and structures B. ​inputs, systems, and processes C. ​inputs, processes, and outcomes D. ​outcomes, systems, and structures E. ​individuals, groups, and organizations

​inputs, processes, and outcomes