Midterm OB
Federal law prohibits discrimination against ________ employees based on sexual orientation. Question content area bottom Part 1 A. all B. public C. private D. local E. state
ALL
Job conditions do NOT include _________. Question content area bottom Part 1 A.the work itself B.absenteeism C.supervision D.social interactions E.workplace safety
Absenteeism
Research suggests that organizations should select employees for foreign assignment who have the following characteristic? Question content area bottom Part 1 A. Ability to speak the language of the foreign country B. Recipient of a college degree in international studies C. Capability of adjusting quickly. D. Background that includes international experience E. Member of the dominant religion of the foreign country
Capability of adjusting quickly
Organizations practice CSR in all the following ways EXCEPT _________. Question content area bottom Part 1 A. environmental sustainability initiatives B. volunteering C. conducting research D. charitable giving E. nonprofit work
Conduct research
Situational factors that change the relationship between two variables are known as which of the following? Question content area bottom Part 1 A. Contingency variables B. Convergent variables C. OB factors D. Output variables E. Input variables
Contingency variables
means believing in one's inner worth and basic competence. Question content area bottom Part 1 A.Employee engagement B.Personality C.Organizational commitment D.Job involvement E.Core self-evaluation
Core self evaluation
An organization's self-regulated actions to benefit society or the environment beyond what is required by law is called __________. Question content area bottom Part 1 A.organizational commitment B.job satisfaction C.corporate social responsibility D.employee engagement E.job involvement
Corporate social responsibility
_ is a form of ethical behavior that requires that organizations understand, identify, and eliminate unethical economic, environmental, and social behaviors. Question content area bottom Part 1 A. Financial responsibility B. Sustainability C. Collaboration D. Social entrepreneurship E. Corporate social responsibility
Corporate social responsibility
refers to actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent. Question content area bottom Part 1 A. Counterproductive work behavior (CWB) B. Customer satisfaction C. Corporate social responsibility (CSR) D. Organizational commitment E. Life satisfaction
Counterproductive work behavior
involves purposeful and goal-directed thinking used to define and solve problems and to make decisions or form judgments related to a particular situation or set of circumstances. Question content area bottom Part 1 A. Social responsibility B. Communication C. Knowledge application D. Critical thinking Your answer is correct. E. Collaboration
Critical thinking
is a link with the culture of family ancestry or youth that lasts a lifetime, no matter where the individual may live in the world. Question content area bottom Part 1 A. Cultural identity B. Diversity C. Seniority D. Sexual harassment E. Tenure
Cultural identity
Job satisfaction rates tend to vary in _______ according to research. Question content area bottom Part 1 A. different social classes B. different cultures C. different educational levels D. different climates E. different age groups
Different cultures
_ management is the process and programs by which managers make everyone more aware of, and sensitive to, the needs and differences of others. Question content area bottom Part 1 A. Discrimination B. Employee C. Diversity D. Cultural E. International
Diversity
Positive customer outcomes are related to __________. Question content area bottom Part 1 A. opinion polls B. pricing strategies C. cognitive dissonance D. employee turnover E. employee satisfaction
Employee satisfaction
Many women in finance claim they are assigned to marginal job roles. This is an example of which form of discrimination? Question content area bottom Part 1 A. Sexual harassment B. Mockery and insults C. Exclusion D. Incivility E. Intimidation
Exclusion
Which of these is a major concern for employers when addressing employment discrimination? Question content area bottom Part 1 A. Training B. Sales C. Turnover D. Profit E. Fair treatment
Fair treatment
Which of these is NOT identified as a challenge or opportunity within OB? Question content area bottom Part 1 A. Fewer companies are using temporary workers. B. Employees are getting older. C. Foreign assignments are increasing. D. An increase in global competition means employees must cope with rapid change. E. Corporate downsizing is affecting employee loyalty.
Fewer companies are using temporary workers.
According to research, some of the lowest levels of job satisfaction exist in _________. Question content area bottom Part 1 A.United States B.Mexico C.Denmark D.France E.Norway
France
All of the following influence job satisfaction EXCEPT _________. Question content area bottom Part 1 A.pay B.corporate social responsibility C.personality D.job conditions E.globalization
Globalization
is the extent to which members of group support and validate one another at work. Question content area bottom Part 1 A. Group cohesion B. Withdrawal behavior C. Effectiveness D. Productivity E. Efficiency
Group cohesion
Benefits of job satisfaction do not include__________. Question content area bottom Part 1 A. improved organizational citizenship behavior B. increased life satisfaction C. increased workplace stress D. increased job satisfaction E. increased customer satisfaction
Increased work place stress
have expanded their studies to include learning, perception, personality, emotions, training, leadership effectiveness, needs and motivational forces, and job satisfaction. Question content area bottom Part 1 A. Anthropologists B. Social psychologists C. Psychiatrists D. Sociologists E. Industrial psychologists
Industrial psychologists
There is a high correlation between job satisfaction and ___________. Question content area bottom Part 1 A. turnover B. absenteeism C. counterproductive workplace behavior D. neglect E. job performance
Job performance
s a positive feeling about one's job resulting from an evaluation of its characteristics. Question content area bottom Part 1 A. Job characteristics B. Job knowledge C. Job involvement D. Job satisfaction E. Job analysis
Job satisfaction
Which of the following responses to dissatisfaction is expressed by passively waiting for conditions to improve? Question content area bottom Part 1 A. Exit B. Voice C. Passivity D. Loyalty E. Neglect
Loyalty
According to research, some of the highest levels of job satisfaction exist in _______. Question content area bottom Part 1 A. Mexico B. Guatemala C. Columbia D. North Korea E. South Korea
Mexico
Which of the following is NOT one of the nine basic physical abilities? Question content area bottom Part 1 A. Body coordination B. Dynamic strength C. Stamina D. Number aptitude E. Trunk strength
Number aptitude
____is a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations with the goal of improving an organization's effectiveness. Question content area bottom Part 1 A. Organizational behavior B. Social studies C. Psychology D. Management E. Sociology
Organizational behavior
Job satisfaction is moderately correlated with ___________. Question content area bottom Part 1 A. cognitive dissonance B. organizational citizenship behavior C. customer service skills D. economic level E. cultural identity
Organizational citizenship behavior
refers to discretionary behavior that contributes to the psychological and social environment of the workplace. Question content area bottom Part 1 A. Withdrawal behavior B. Group functioning C. Outcomes D. Organizational citizenship behavior E. Task performance
Organizational citizenship behavior
include the capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics. Question content area bottom Part 1 A. Intellectual abilities B. Disabilities C. Diversity programs D. Cultural identities E. Physical abilities
Physical abilities
is a process that includes defining goals, establishing strategy, and developing plans to coordinate activities. Question content area bottom Part 1 A. Planning B. Organizing C. Leading D. Controlling E. Staffing
Planning
According to research, the job facet with which people have been LEAST satisfied is _________. Question content area bottom Part 1 A. the work itself B. promotion opportunities C. their coworkers D. training opportunities E. their supervisors
Promotion opportunities'
refers to an employees' belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their autonomy in their work. Question content area bottom Part 1 A. Job satisfaction B. Cognitive dissonance C. Psychological empowerment D. Job involvement E. Job recognition
Psychological empowerment
Which of the following is NOT one of the intellectual abilities? Question content area bottom Part 1 A. Perceptual speed B. Verbal comprehension C. Stamina D. Spatial visualization E. Deductive reasoning
Stamina
What is the relationship between job satisfaction and job performance? Question content area bottom Part 1 A.Moderately negative correlation B.Negative correlation C.Strong positive correlation D. Slightly positive correlation E.There does not appear to be a relationship between job satisfaction and job performance
Strong Positive correlation
A pattern of lowered job satisfaction is the best predictor of ___________. Question content area bottom Part 1 A. turnover B. aggressiveness C. increased productivity D. stress E. tardiness
Turnover
How are most management decisions made? Question content area bottom Part 1 A. With scientific thinking B. With extensive use of research C. With the use of big data D. With little or no systematic study of evidence This is the correct answer. E. With systematic study of evidence
With little or no systematic study of evidence
Task performance is reflective of ___________. Question content area bottom Part 1 A. how many tasks are performed in a given time span in your core job B. a combination of effectiveness and efficiency in doing your core job C. how effective you are at tasks performed in your core job D. how long you are willing to attempt a core job E. the effort you put into your core job
a combination of effectiveness and efficiency in doing your core job
Job satisfaction is best measured through ___________. Question content area bottom Part 1 A. the least unfavorable choice method B. the single global rating method C. a mixture of the single global rating and the summation of job facets method D. a mixture of the job facets method and the least unfavorable choice method E. the summation of job facets method
a mixture of the single global rating and the summation of job facets method
The science of OB was developed by applying general concepts to __________. Question content area bottom Part 1 A. a workplace environment B. a group of foreign workers C. motivational techniques D. employee-selection techniques E. a particular situation, person, or group
a particular situation, person, or group
Which of the following is most likely to reduce cognitive dissonance? Question content area bottom Part 1 A. telecommuting B. additional training C. team participation Your answer is not correct. D. a. pay raise E. a change in values
a. pay raise
Evidence-based management focuses on____________. Question content area bottom Part 1 A. proper organizational structure B. adding scientific evidence to the decision-making process C. management by walking around D. visionary leadership E. floor time
adding scientific evidence to the decision making process
Factors that lead to expatriate adjustment do NOT include __________. Question content area bottom Part 1 A. advanced education B. family support C. organizational support D. relational skills E. language ability
advanced education
Amber could not help but be angry over the amount of her raise after so many of her fellow workers received better raises than she did. Amber's anger represents the _________ component of an attitude. Question content area bottom Part 1 A. behavioral B. cognitive C. preferential D. stereotype E. affective
affective
Research indicates that the attitudes of employees who had emotionally challenging work events improved _________. Question content area bottom Part 1 A. after they talked about their experiences with coworkers B. when they had a mentor within the organization C. after they received additional job training D. when they did not discuss their experiences with coworkers E. after they had conflict-resolution training
after they talked about their experiences with coworkers
Chapter 2 Demographic characteristics include __________. Question content area bottom Part 1 A. organizational preferences B. values C. personality D. habits E. age
age
Deep-level diversity includes all of the following EXCEPT _________. Question content area bottom Part 1 A. values B. cultural identity C. sexual orientation D. age E. personality
age
The current understanding of organizational culture, organizational climate, and differences among national cultures is a result of the work of _______ Question content area bottom Part 1 A. behaviorists B. psychologists C. anthropologists D. learning theorists E. social workers
anthropologists
The_________ component of an attitude is an intention to behave in a certain way toward someone or something. Question content area bottom Part 1 A. dynamic B. behavioral Your answer is correct. C. affective D. cognitive E. strategic
behavioral
Due to longevity and birthrates, organizations have changed in all of the following ways EXCEPT _________. Question content area bottom Part 1 A. birthrates have increased in developed countries B. there is an older workforce C. workforce demographics have changed D. there is more longevity globally E. there are more women in the workforce
birthrates have increased in developed countries
Cognition, affect, and behavior are ______. Question content area bottom Part 1 A. unrelated B. somewhat related C. similar D. closely related E. strategies
closely related
Chapter 3 When Paul received a raise at work, he believed the raise was less than what he should have received. This belief is an example of the ________ component of an attitude. Question content area bottom Part 1 A. affective B. preferential C. behavioral D. stereotype E. cognitive
cognitive
An incompatibility between an attitude and a behavior is known as ___________. Question content area bottom Part 1 A. affective disorder B. cognitive dissonance. C. a moderating variable D. an affect E. a cognitive component
cognitive dissonance
Making judgments about individuals based on stereotypes regarding their demographic group is called __________. Question content area bottom Part 1 A. diversity B. exclusion C. incivility D. harassment E. discrimination
discrimination
In the OB model, outputs at the individual level include all of the following EXCEPT _______. Question content area bottom Part 1 A. task performance B. withdrawal behavior C. attitudes and stress D. diversity E. citizenship behavior
diversity
Challenges that bring new opportunities for managers to use OB concepts include ___________. Question content area bottom Part 1 A. economic pressures B. decreased foreign assignments C. isolated organizations D. reduced globalization E. cultural similarities
economic pressures
Diversity is an important concept in OB because individual differences shape all of the following EXCEPT __________. Question content area bottom Part 1 A. reactions to leaders B. preferences for rewards C. communication styles D. educational level E. negotiation styles
educational level
The employees at the XYZ company have a passion for their work and feel a deep connection to their company. This is an example of _________. Question content area bottom Part 1 A. power distance B. psychological empowerment C. employee engagement D. job dissatisfaction E. perceived organizational support
employee engagement
Organizational tenure (i.e., how long an employee has been in his or her organization), appears to be a good predictor of ________. Question content area bottom Part 1 A. workforce diversity B. employee motivation C. employee performance D. corporate identity E. productivity
employee performance
Employees who are committed to an organization are less likely to ____________. Question content area bottom Part 1 A. question a performance evaluation B. engage in work withdrawal C. raise issues D. pursue advancement opportunities E. make sacrifices
engage in work withdrawal
Situations in which individuals are required to define right and wrong conduct are called _________. Question content area bottom Part 1 A. positive organizational scholarship situations B. burnout situations C. cultural sensitivity situations D. ethical dilemmas E. stressors
ethical dilemmas
Individuals with _____________________ personality traits are more satisfied with their work. Question content area bottom Part 1 A. introversion and conscientiousness B. agreeableness and emotional stability C. agreeableness and introversion D. conscientiousness and introversion E. extraversion and conscientiousness
extraversion and conscientiousness
Chapter 1 Companies known as good places to work generate superior__________. Question content area bottom Part 1 A. financial performance B. performance assessment C. Internet usage D. organizational structure E. product development
financial performance
Money motivates most of us, but some of us are more motivated by money than others, This example shows that ____________. Question content area bottom Part 1 A. only general effects guide behavior B. contingencies do not guide behavior C. general effects do not guide behavior D. general effects and contingencies guide behavior E. only contingencies guide behavior
general effects and contingencies guide behavior
Developing managers' interpersonal skills helps organizations do all of the following EXCEPT __________. Question content area bottom Part 1 A. increase turnover B. decrease stress C. retain high-performing employees D. attract high-performing employees E. improve morale
increase turnover
Research has shown that the top reason that some employees fail to advance is a lack of _____. Question content area bottom Part 1 A. education B. commitment C. technical skills D. interpersonal skills E. work experience
interpersonal skills
Many people make decisions through an instinctive feeling not necessarily supported by research called _______. Question content area bottom Part 1 A.ition evidenced-based decision-making B. intuition C. knowledge D. systematic decision-making E. uncertainty
intuition
In terms of race and diversity, it has been found that individuals slightly favor members of their own race in all of the following EXCEPT __________. Question content area bottom Part 1 A. pay raises B. promotion decisions C. involuntary separations D. salary decisions E. performance evaluations
involuntary separations
The argument in favor of affirmative action is that _______. Question content area bottom Part 1 A. it no longer creates diversity B. minorities are not helped C. it ensures equality D. it lowers the standards for everyone E. it does not focus on merit
it ensures equality
Dwayne was recently promoted to a managerial position for the ABC Corporation. As part of Dwayne's new management role, his primary new activity will be __________. Question content area bottom Part 1 A. leading B. responding C. scheduling D. hiring E. conferring
leading
The principle behind _______ is that the more managers know their employees, the more effective those managers will be. Question content area bottom Part 1 A. actionable data B. intuition C. management by walking around (MBWA) D. social physics E. big data
management by walking around (MBWA)
A(n) _________ leads people to get things done. Question content area bottom Part 1 A. coach B. controller C. manager D. planner E. organizer
manager
Biographical characteristics are personal characteristics that include all EXCEPT __________. Question content area bottom Part 1 A. length of tenure B. marital status C. age D. gender E. race
marital status
According to the author, high employee performance is achieved to the extent that a job ________. Question content area bottom Part 1 A. encourages socializing among employees B. provides training C. provides challenging assignments D. matches the abilities of employees E. provides opportunities for advancement
matches the abilities of employees
Stereotype threat describes the way in which we agree with ___________. Question content area bottom Part 1 A. differences B. positive perceptions of others C. the general opinions of others D. negative views of a group E. views unlike our own
negative views of a group
Social relationships among co-workers have been shown to relate to __________. Question content area bottom Part 1 A. organizational structure B. management ability C. hiring practices D. training programs E. overall job satisfaction
overall job satisfaction
Stereotyping is judging someone based on _________. Question content area bottom Part 1 A. information from others B. facts C. differences D. repeated behavior E. perceptions
perceptions
Major job attitudes include all of the following EXCEPT ________. Question content area bottom Part 1 A. job satisfaction B. organizational commitment C. performance appraisal systems D. job involvement E. psychological empowerment
performance appraisal systems
Contributors to the knowledge of OB include all EXCEPT _________. Question content area bottom Part 1 A. physicists B. personality theorists C. industrial psychologists D. counseling psychologists E. learning theorists
physicists
Organizational behavior is an applied behavioral science built on all of the following fields EXCEPT __________. Question content area bottom Part 1 A. sociology B. psychology C. anthropology D. social psychology E. physiology
physiology
Discrimination is one of the primary factors that _________. Question content area bottom Part 1 A. affects profits B. increases productivity C. decreases risk-taking behavior D. prevents diversity E. decreases turnover
prevents diversity
A review suggested that workers with disabilities __________. Question content area bottom Part 1 A. are absent from work less often B. often disclose hidden disabilities C. encounter higher performance expectations D. receive higher performance evaluations E. are more likely to be hired
receive higher performance evaluations
Systematic study focuses on ________. Question content area bottom Part 1 A. management theory B. processes C. relationships D. organizational structure E. the planning process
relationships
Today's organizations strive to do all of the following EXCEPT __________. Question content area bottom Part 1 A. understand and respect the cultural identities of their employees B. ensure that people who are gay, lesbian, bisexual or transgender feel safe C. allow Muslim women to wear a headscarf, a symbol of modesty D. implement policies and procedures that cover sexual orientation E. require employees to take diversity-awareness training
require employees to take diversity-awareness training
The desire to reduce cognitive dissonance depends on all of the following factors EXCEPT _________. Question content area bottom Part 1 A. setting goals B. the importance of the elements creating influence C. the significance of elements creating dissonance D. the degree of influence we have over the elements E. the rewards of dissonance
setting goals
OB concepts must reflect _______________ conditions. Question content area bottom Part 1 A. sociological B. psychological C. cultural D. situational E. general
situational
Few universal principles exist in organizational behavior because ___________. Question content area bottom Part 1 A. the correct variables have not yet been identified B. the proper scientific process has not been applied C. we have not discovered them yet D. the complexity of humans limits our ability to make sweeping generalizations about ourselves and others E. we have not yet finished the study of culture and environments
the complexity of humans limits our ability to make sweeping generalizations about ourselves and others
An employee didn't get a promotion, which he thought he merited, and his attitude toward his manager is one of resentment. He files a complaint. This scenario shows that _________. Question content area bottom Part 1 A. the components of an attitude are interrelated B. the employee is unclear about the promotion policies C. employee attitudes change D. the components of an attitude are not interrelated E. attitudes are formed during childhood
the components of an attitude are interrelated
The most powerful moderators of the attitude-behavior relationship do NOT include _______ Question content area bottom Part 1 A. the level of diversity B. the presence of social pressure C. direct experience with the attitude D. its correspondence to behavior E. the importance of the attitude
the level of diversity
When it comes to job performance, older workers have ____________. Question content area bottom Part 1 A. increased psychological issues B. increased tardiness C. higher absenteeism D. decreased job motivation E. the same or better job performance as a younger worker
the same or better job performance as a younger worker
Sociology contributes to OB through ___________. Question content area bottom Part 1 A. the study of people in relation to their environment B. an examination of job stress C. the identification of communication patterns D. the study of working conditions E. the study of culture and environments
the study of people in relation to their environment
According to research, most managers reported that_____________. Question content area bottom Part 1 A. they had enough time to supervise employees B. they had not received any managerial training C. the demands of the job had decreased D. they were ready to lead others E. they managed fewer employees
they had not received any managerial training
Biographical characteristics are important because ________. Question content area bottom Part 1 A. they provide an opportunity to examine personality B. they tend to vary very little within groups sharing similar biographical characteristics C. they create discrimination D. they impact work performance E. they help identify ways in which employees differ
they help identify ways in which employees differ
Which of the following is NOT a characteristic of surface-level diversity __________. Question content area bottom Part 1 A. gender B. age C. ethnicity D. values E. disability
values
Deep-level diversity focuses on differences in __________. Question content area bottom Part 1 A. age B. religion C. sex D. values E. race
values
Research suggests that those with higher cognitive ability and who are high performers in the workplace might be _______ by their peers. Question content area bottom Part 1 A. validated B. motivated C. victimized D. welcomed E. praised
victimized
An employee who works via the Internet as a place of work is a __________worker. Question content area bottom Part 1 A. contingency B. virtual C. temporary D. job-sharing E. flextime
virtual
Which of the following responses to dissatisfaction in a job involves actively trying to improve the situation? Question content area bottom Part 1 A. Passivity B. Exit C. Voice D. Loyalty E. Neglect
voice
The OB model outlined in this text has three types of variables including ______, ________, and ________. Question content area bottom Part 1 A. a system, processes, and structures B. inputs, systems, and processes C. inputs, processes, and outcomes D. outcomes, systems, and structures E. individuals, groups, and organizations
inputs, processes, and outcomes