MIS 309 Posey Chapters 10-12

Which of the following is true of information systems?

Database data for information systems is provided in-house.

a collection of activities

In a business process, a role refers to ____________

Which of the following is a risk of outsourcing IS/IT functions?

It involves the potential loss of intellectual capital

Which of the following is an example of a company that offers SaaS?

Salesforce.com

In 2005, Marriott International chose Hewitt Associates to handle its human resources needs for the next 7 years. This is an example of __________________ outsourcing.

business function

One of the reason outsourcing is undertaken is to __________________.

cap an organization's financial exposure

The purpose of the __________________ group is to protect data and information assets by establishing data standards and data management practices and policies.

data administration

A __________________ is a person or organization that seeks to obtain data or other assets illegally, without the owner's permission and often without the owner's knowledge.

threat

The __________________ is a sequence of activities that determines the earliest date by which a project will be completed.

Critical path

Which of the following is true about outsourcing?

It saves both direct and indirect management time

Once we have defined a project's goal and scope, the next step is to __________________.

assess feasibility

Plunge installation is sometimes called __________________ installation.

direct

In the SDLC, if a defined project is determined to be feasible, the next step is to __________________.

form the project team

Which of the following is considered a computer crime?

hacking of information systems

Tasks in the __________________ phase of the SDLC are to build and test system components and to convert users to the new system.

implementation

When a company outsources a system, control over prioritizing fixes for software failures and problems belongs to the __________________.

vendor

Business process

A ___________ is a network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function

Which of the following is considered a threat caused by human error?

An employee inadvertently installs and old database on top of the current one.

Repository

An inventory or a database is an example of a(n) _____________ which is defined as a collection of something

In enterprise business processes, ____________________.

BPM authority is shared across several departments in an organization

___________________ is a standard set of terms and graphical notations for document business processes.

Business Process Modeling Notation

Which of the following is true of business processes in nonprofit and government organizations?

Business processes in these organizations are service-oriented.

__________________ is a form of outsourcing.

Buying off-the-shelf software.

If the primary information systems in an organization support only accounting and financing activities, the CIO should most likely report to the

CFO

The __________________ is the representative for IS and IT issues within the executive staff, providing the IS perspective during discussions of problems solution, proposals, and new initiatives..

CIO

The Information Systems Audit and Control association has created a set of standard practices called ________________ that are often used in the assessment stage of the BPM cycle.

CORBIT

The responsibilities of a __________________ include advising the CIo, executive group, and project managers on emerging technologies.

CTO

Which of the following is true about the IS infrastructure?

Changing IS infrastructure is expensive and time-consuming

Which of the following is true about the changes and developments foreseen for 2022?

Fewer applications will be developed in-house and software customization will become easier.

A __________________ shows the tasks, start and finish dates, and dependencies for the tasks of a project.

Gantt Chart

A business process that crosses into multiple companies is known as an __________________ business process.

Interenterprise

Which of the following is true abou the "maintenance" of information systems?

It involves fixing problems or adapting existing systems to support new features.

Which of the following statements is true of the operations group in an organization's IS department?

It monitors the user experience and responds to user problems

Which of the following statements is true about the steering committee of an IS department?

Its meetings are conducted by the IS department

The _________________ is a software-industry standards organization that created a standard set of terms and graphical notations for documenting business processes

OMG

__________________ is the process of hiring another organization to perform a service.

Outsourcing

__________________ occurs when someone deceives by pretending to be someone else.

Pretexting

Which of the following is true for the relationship between business processes and information systems?

Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction.

__________________ integrate the work of programmers, testers, and users.

Systems analysts

A __________________ prepares program documentation, help-text, procedures, job descriptions, and training materials.

Technical writer

Which of the following is true about users of information systems?

They must learn standard techniques and procedures for the applications they use.

Sites like Amazon.com provide __________________ for product vendors and distributors who choose not to develop ther own online presence.

Web storefronts

Activities

_______________ are collections of related tasks that receive inputs and produce outputs.

In BPMN diagrams, a square with a plus sign means that __________________.

an activity is independent of the process and is defined in detail in another diagram

The final WBS plan, denoted as the __________________ WBS, shows planned tasks dependencies, durations, and resource assignments.

baseline

A __________________ is a person who is well versed in organizational strategy and system alignment theory, and who also understands the proper role for technology.

business analyst

During the requirements definition stage of developing and information system, the project team will include mostly __________________.

business and system analysts

If an organization does not develop programs in-house then the development group of the IS department will be staffed primarily by __________________.

business and systems analysts.

Problems related to departmental business processes are resolved __________________

by the departmental manager

In organizations that operate significant non-accounting information systems, the chief information officer is most likely to report to the __________________.

chief executive officer

In a BPMN process diagram, a __________________ represents the start of a process.

circle

Which of the following is a form of hardware outsourcing?

cloud hosting

The __________________ phase of the SLDC involves determining hardware and program specifications, planning the database and procedures, and creating job definitions.

component design

Which of the following is NOT a function of the information systems department?

conducting external audits

The term __________________ refers to a set of managment policies, practices, and tools that developers use to maintain control over the project's resources.

configuration control

What are the four dimensions of feasibility?

cost, schedule, technical, and organizational feasibility

In business process management, once the as-is model is created, the team must

create system components

According to Brooks' Law, adding more people to a late project will __________________.

delay the projects completion

In systems development, documents, designs, prototypes, data models, database designs, working data entry screens, and the like are examples of __________________.

deliverables

Accounts payable is an example of the _________________ scope of business processes addressed by business process management.

departmental

The first step in the system definition phase of systems development is to __________________.

determine the goals and scope

In the IS department, the __________________ group manages the process of creating new information systems as well as maintaining existing information systems.

development

In BPMN notation, __________________ represents decisions and usually contain a question that is answered with yes or no.

diamonds

The situation that occurs when adding more resources creates inefficiencies is known as __________________.

diseconomies of scale

To which of the following does Brooks' Law apply?

diseconomies of scales

An as-is model

documents the current situation of a business process

Which of the following is generally a responsibility of user of information systems?

following security and backup procedures

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the __________________ department.

information systems

The responsibilities of a computer technician include __________________.

installing software and repairing networks

Which of the following is a function of the technology office in an organization's IS department?

investigating new IS technologies

Users should not bother IS personnel for trivial reasons, so they have a responsibility to __________________.

learn basic computer skills

Organizational feasibility concerns whether the new system aligns with __________________.

legal requirements

Which of the following is an outsourcing alternative that provides hosted applications and data storage?

licensed software

The final stage of system development involves __________________.

maintaining the system

Fixing a system so that it work correctly, or adapting it to changes in requirements, occurs in the __________________ phase of the SDLC

maintenance

In a BPMN process diagram, dotted arrows depict the flow of __________________ in the process.

messages and data flows

Which of the following is an accurate representation of the steps in a business process management cycle?

model processes, create components, model processes; assess results

In the IS department, the __________________ group manages computing infrastructure, including the individual computers, in-house server farms, networks, and communications media.

operations

In a __________________ installation, the new system runs alongside the old one until it has been tested and is fully operational.

parallel

In a business process, resources are ________________

people or computer applications that are assigned to roles

With __________________ installation, the organization implements the entire system/business processes on a limited portion of the business.

pilot

In the SDLC, the first major task for an assembled project team is to __________________.

plan the project

A __________________ installation is the riskiest because the old system is shut down and the new system is turned on.

plunge

Which of the following is a right of users of informations systems?

receiving effective training according to their requirements

In a BPMN process diagram, a __________________ represents an activity

rectangle with rounded corners

The __________________ phase of the SDLC involves identifying what is to be produced, how frequently and how fast it is to be produced.

requirements analysis

Which of the following is a function of the steering committee for an IS department?

setting IS priorities

In BPMN, __________________ depict the flow or sequence of activities in a process.

solid arrows

In a BPMN process diagram, data is represented by a _______________.

square with a folded corner

A __________________ is a group of senior managers from the major businesses functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives

steering committee

In a BPMN process diagram, all activities for a given role are shown in it's _________________

swim lane

A __________________ work with users to determine system requirements, designs and develop job descriptions and procedures, and helps determine test plans

system analyst

Once a system has passed integrated testing, the organization installs the new system. Which term is used to refer to this activity?

system conversion

A __________________ is a formal description of a system's response to use and misuse scenarios.

test plan

As an IS user, you have a right to a secure computing environment. This means that __________________.

the organization should protect you computer and its files

The most common technique for developing information systems is __________________.

the systems development life cycle

A __________________ is a balancing of three critical factors: requirements, cost, and time.

trade-off

Outsourcing gathers all of the possible risks into the risk of choosing the right __________________.

vendor

Project teams create a __________________, which is a hierarchy of the tasks required to complete a project.

work-breakdown structure