MIS 360 Exam 2 - Ch. 13
Change is a ________ step process
3
Maintenance can account for _____ to _____ % of IS budget
60-80%
Why is change management so challenging?
People learn and become comfortable with a system
What are some issues to consider after implementing the system?
System support System maintenance Project assessment (team review, system review)
What is simultaneous conversion
all locations converted at same time
Three major steps to a conversion plan
buy & install hardware install software convert data
what is the goal of an informational motivational strategy
convince potential adopters that the change is for the better
When we upgrade Microsoft Word from one version to another, this is an example of ________ conversion
direct conversion
cold turkey, big bang, and abrupt cutover are all alternative names for ______ ______
direct conversion
What are the two different approaches to the style of conversion
direct conversion parallel conversion
during pilot conversion, locations participating in the pilot test are converted using
either direct or parallel conversion
Advantage of simultaneous conversion
eliminates problems with having different organizational units using different systems and processes
simultaneous conversion would be used for ____ risk, ____ cost, and ____ time conversions
high, high, short
Direct conversion would be used for ____ risk, ____ cost, and ____ time conversions
high, low, short
whole-system conversion would be used for ____ risk, ____ cost, and ____ time conversions
high, medium, short
two basic strategies to motivate adoption
informational strategy political strategy
parallel conversion would be used for ____ risk, ____ cost, and ____ time conversions
low high long
pilot conversion would be used for ____ risk, ____ cost, and ____ time conversions
low, medium, medium
modular conversion would be used for ____ risk, ____ cost, and ____ time conversions
medium, high, long
phased conversion would be used for ____ risk, ____ cost, and ____ time conversions
medium, medium, long
political motivational strategies are often used when the cost-benefit set of the target adopters has ________ costs than benefits
more
different types of adoption training methods
one on one classroom computer-based
what is pilot conversion
one or more locations or units or work groups within a location are selected to be converted first as part of a pilot test
what is used to motivate change with a political motivational strategy
organizational power (not information)
Three different approaches to selecting the way different organizational locations are converted
pilot conversion phased conversion simultaneous conversion
how do you motivate people to adopt change?
provide clear and convincing evidence of need for change
3 conversion dimensions
style location modules
Simultaneous conversion means that the organization must have ___________ _____ to perform the conversion & train users at all locations simultaneously
sufficient staff
what is phased conversion
system is installed sequentially at different locations
direct conversion is when
the new system instantly replaces the old system
Parallel conversion is when
the new system is operated side by side with the old system both are used simultaneously
What is the conversion location
the parts of the organization that are converted when the conversion occurs
What is conversion?
the technical process by which a new system replaces an old system
What is the conversion style?
the way users are switched between the old and new systems
What are some measures you can take to enable adoption?
training
What are the 3 steps of change?
unfreeze move refreeze
Different types of conversion modules
whole-system conversion modular conversion
