MIS 360 Exam 2 - Ch. 13

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Change is a ________ step process

3

Maintenance can account for _____ to _____ % of IS budget

60-80%

Why is change management so challenging?

People learn and become comfortable with a system

What are some issues to consider after implementing the system?

System support System maintenance Project assessment (team review, system review)

What is simultaneous conversion

all locations converted at same time

Three major steps to a conversion plan

buy & install hardware install software convert data

what is the goal of an informational motivational strategy

convince potential adopters that the change is for the better

When we upgrade Microsoft Word from one version to another, this is an example of ________ conversion

direct conversion

cold turkey, big bang, and abrupt cutover are all alternative names for ______ ______

direct conversion

What are the two different approaches to the style of conversion

direct conversion parallel conversion

during pilot conversion, locations participating in the pilot test are converted using

either direct or parallel conversion

Advantage of simultaneous conversion

eliminates problems with having different organizational units using different systems and processes

simultaneous conversion would be used for ____ risk, ____ cost, and ____ time conversions

high, high, short

Direct conversion would be used for ____ risk, ____ cost, and ____ time conversions

high, low, short

whole-system conversion would be used for ____ risk, ____ cost, and ____ time conversions

high, medium, short

two basic strategies to motivate adoption

informational strategy political strategy

parallel conversion would be used for ____ risk, ____ cost, and ____ time conversions

low high long

pilot conversion would be used for ____ risk, ____ cost, and ____ time conversions

low, medium, medium

modular conversion would be used for ____ risk, ____ cost, and ____ time conversions

medium, high, long

phased conversion would be used for ____ risk, ____ cost, and ____ time conversions

medium, medium, long

political motivational strategies are often used when the cost-benefit set of the target adopters has ________ costs than benefits

more

different types of adoption training methods

one on one classroom computer-based

what is pilot conversion

one or more locations or units or work groups within a location are selected to be converted first as part of a pilot test

what is used to motivate change with a political motivational strategy

organizational power (not information)

Three different approaches to selecting the way different organizational locations are converted

pilot conversion phased conversion simultaneous conversion

how do you motivate people to adopt change?

provide clear and convincing evidence of need for change

3 conversion dimensions

style location modules

Simultaneous conversion means that the organization must have ___________ _____ to perform the conversion & train users at all locations simultaneously

sufficient staff

what is phased conversion

system is installed sequentially at different locations

direct conversion is when

the new system instantly replaces the old system

Parallel conversion is when

the new system is operated side by side with the old system both are used simultaneously

What is the conversion location

the parts of the organization that are converted when the conversion occurs

What is conversion?

the technical process by which a new system replaces an old system

What is the conversion style?

the way users are switched between the old and new systems

What are some measures you can take to enable adoption?

training

What are the 3 steps of change?

unfreeze move refreeze

Different types of conversion modules

whole-system conversion modular conversion


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