MIS CH 1
16) Which of the following is an example of computer hardware? A) a monitor B) a browser C) a spreadsheet D) a user manual
A
17) The storage disk in a computer is an example of the ________ component of information systems. A) hardware B) software C) database D) virtual
A
18) An operating system like Windows or Linux is an example of the ________ component of an information system. A) software B) hardware C) data D) procedure
A
21) Mark follows certain steps to access the supplementary readings for a course when using his organization's library management system. These steps that he follows are examples of the ________ component of an information system. A) procedure B) data C) software D) hardware
A
29) Your company uses a software tool to manage its supply chain. This software tool is an ________ of your company's information system. A) instruction on the computer side B) actor on the human side C) instruction on the human side D) actor on the computer side
A
34) Which of the following components of an information system is the easiest to change and results in the least amount of organizational disruption? A) hardware B) software C) database D) procedures
A
39) Identify how information technology differs from information systems. A) One can buy information technology, but not information systems. B) People are an important component of information technology, but not of information systems. C) Information systems are a subset of information technology. D) Unlike information systems, information technology is used for producing information.
A
4) Which of the following ratios has fallen as a result of Moore's Law? A) price/performance B) demand/supply C) profit/loss D) debt/equity
A
41) Which of the following statements is true of information technology (IT)? A) Information technology (IT) refers to the products, methods, inventions, and standards that are used for the purpose of producing information. B) Information technology is an umbrella term that covers information systems and the products, methods, inventions, and standards used to produce information. C) Information technology and information systems are synonymous with each other and can be used interchangeably. D) Information technology is an assembly of hardware, software, data, procedures, and people that produces information.
A
47) Sandra is the production manager at a soda manufacturer's bottling plant. She receives a report that contains the list of raw materials stored in the warehouse. She notices that the list also includes items that are not present in the warehouse. The list that she received would not qualify as good information because it is ________. A) inaccurate B) late C) voluminous D) too narrow in scope
A
56) Which of the following statements is true about the quality of information? A) Information should be just barely sufficient for its purpose. B) Data that arrives after a prolonged period of time is of the highest quality. C) Information needs to be relevant to the subject, not necessarily to the context. D) Freely available data is always accurate and timely.
A
60) Jeff is the IT manager of his organization. He needs to use his coworker's account to access some information. In keeping with password etiquette, how should he go about getting his coworker's password? A) He should request the coworker to type in the password on the system without Jeff looking at it. B) He should explain the urgency of the situation and ask the coworker to send the password through email. C) He should submit a formal letter to his coworker's manager, explaining the situation and requesting that the password be sent to him. D) He should try out various combinations to see if he can guess his coworker's password.
A
7) Carlos is a business student doing an internship at Bruno and Venus, a firm specializing in exports of sophisticated equipment to other countries. He finds that he is unable to create a representative chart depicting the relation between processes such as procurement, shipping, and billing. This indicates that he lacks ________ skills. A) abstract reasoning B) collaborative C) experimental D) systems thinking
A
10) A manager will essentially require ________ skills to clearly understand how the resources that his or her company uses are converted to desired outputs. A) collaboration B) experimentation C) interpersonal D) systems thinking
B
12) When presenting an idea to his colleagues, Marcus failed to consider others' views and got defensive when people asked him questions. This situation indicates that Marcus lacks ________ skills. A) systems thinking B) collaboration C) abstract reasoning D) experimentation
B
20) A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component. A) hardware B) data C) procedure D) people
B
22) The words that an individual types in an MS Word document exemplify the ________ component of the information system. A) procedure B) data C) hardware D) software
B
23) The ________ component of the five-component framework of an information system includes individuals who maintain the data and support the networks of computers. A) procedural B) people C) data D) networking
B
24) Which of the following statements is true of business users who administer the development of information systems? A) It is mandatory that they hold a degree in database management. B) They should take an active role in the system's development. C) They should refrain from specifying the system's requirements. D) When the system fails, they must refrain from performing tasks related to system recovery.
B
27) Which of the following components in the five-component model of information systems is considered an actor? A) software B) hardware C) data D) procedure
B
33) Which of the following is a low-tech information system? A) an inventory tracking system that produces reports every 24 hours B) a file of email addresses stored in an email program C) a customer support system that keeps track of product issues D) a decision support system that analyzes multiple variables
B
42) Which of the following is considered information rather than mere data? A) a list of property prices in a neighborhood B) the return on investment of an advertising campaign C) the total number of students in a school D) the price of a company's shares on a given day
B
45) You have a spreadsheet that provides the airfares to different cities from Chicago. If the contents of the spreadsheet are used to make a decision, it will be considered ________. A) knowledge B) data C) information D) intuition
B
46) Which of the following is a critical characteristic of good information? A) abundance of details B) accuracy C) low cost D) ease of creation
B
5) Which of the following types of skills is most likely to be outsourced to the lowest bidder? A) ability to experiment B) accounting skills C) ability to collaborate D) abstract reasoning skills
B
51) Which of the following statements is true of data characteristics in the context of information systems? A) Data generated should be in excess of what is required. B) An appropriate relationship should exist between the cost of data and its value. C) Data should be relevant to the context, not necessarily to the subject. D) Freely available data is always accurate and timely.
B
8) Abstract reasoning is the ability to ________. A) work with others when performing tasks B) make and manipulate models C) act quickly on a problem D) perform routine tasks
B
9) ________ is the ability to model the components of a system, to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed. A) Abstract reasoning B) Systems thinking C) Collaboration D) Experimentation
B
MODERATE 14) Erin is a manager for a reputed software firm. She typically monitors and evaluates the existing working procedures of her subordinates. She constantly changes these working procedures so that they are consistent with the company's resources. This shows her ability to ________. A) participate in systems thinking B) experiment C) make abstractions D) collaborate
B
1) ________ states that the number of transistors per square inch on an integrated chip doubles every 18 months. A) Nielsen's Law B) Faraday's Law C) Moore's Law D) Newton's Law
C
11) Meredith constantly analyzes her work in terms of her individual contribution that she makes to the overall output of the organization. This shows her ________ skills. A) collaboration B) experimentation C) systems thinking D) problem-solving
C
13) ________ is the activity of two or more people working together to achieve a common goal, result, or work product. A) Systems thinking B) Abstract reasoning C) Collaboration D) Experimentation
C
2) According to Moore's Law, the ________. A) price of integrated chips increases once in 18 months B) size of computing devices and integrated chips doubles every year C) number of transistors per square inch on an integrated chip doubles every 18 months D) size of computing devices and integrated chips reduces by fifty percent every year
C
30) The ________ component in the five-component model of information systems is considered a bridge that connects the computer side and the human side. A) software B) procedure C) data D) hardware
C
32) Which of the following pairs of components constitutes the human side of information systems? A) software and procedures B) software and people C) people and procedures D) hardware and people
C
40) Which of the following is a component of an information system, but not of information technology? A) hardware B) data C) people D) software
C
43) Which of the following is a common description of information? A) collection of unprocessed data B) unbiased, noncontextual data C) knowledge derived from data D) list of recorded facts or figures
C
44) Which of the following best describes data? A) information presented in a meaningful context B) processed information C) recorded facts or figures D) knowledge derived from facts or figures
C
48) Which of the following statements is true of good information? A) Good information should go well beyond the scope of the purpose for which it is generated. B) Information should be relevant to the subject, not necessarily to the context. C) Good information should be based on correct and complete data. D) Good information is only received from sources that provide information for free.
C
49) The CEO of an organization asks the human resources manager to send information about the rate of employee turnover in the organization for the last quarter. The manager sends the salary details of new hires during this period. This information is likely to be of little use to the CEO because it is ________. A) inaccurate B) not timely C) irrelevant D) too expensive
C
52) You are looking to buy a home that costs less than $700,000, but your real estate agent keeps sending you fliers for homes that cost $1,000,000 or more. This information is likely to be useless because it is ________. A) inaccurate B) late C) irrelevant D) not reliable
C
54) Which of the following is the least critical aspect of good information? A) data accuracy B) timeliness of data C) additional data D) relevance of data
C
HARD 55) Caroline asks her secretary to send information on the meetings that she needs to attend next month. Her secretary, Joanne, provides her with the details immediately, but leaves out certain additional details that are irrelevant to Caroline's requirements. Which of the following statements is true about this scenario? A) The information that Joanne provided was partly good as it was timely but insufficient. B) Joanne provided adequate and timely information, but the information was of no value to Caroline. C) The information that Joanne gave was accurate and sufficient for Caroline's purpose. D) The information that Caroline obtained through Joanne was not timely or worth its cost.
C
15) ________ refers to making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones, consistent with the resources one has. A) Systems thinking B) Abstract reasoning C) Collaboration D) Experimentation
D
19) Adobe Acrobat is an application that allows users to create and edit digital documents. Adobe Acrobat is an example of a ________. A) hardware B) procedure C) database D) software
D
25) According to the five-component model of information systems, the ________ component provides instructions for the people who use information systems. A) software B) data C) hardware D) procedure
D
26) The process of automation is a process of moving work from ________. A) processes to procedures B) procedures to people C) instructions to actors D) human side to computer side
D
28) The hardware components of an information system will act as a(n) ________. A) bridge between the computer side and the human side B) instruction on the human side C) instruction on the computer side D) actor on the computer side
D
3) Which of the following is a major implication of Moore's Law? A) Data processing activities have become complex and time consuming. B) Costs of computing and processing have increased. C) The size of integrated chips has increased. D) Costs of communications and storage have become very low.
D
31) Which of the following pairs of components constitutes the computer side of information systems? A) software and data B) data and hardware C) people and procedures D) hardware and software
D
36) Which of the following would be the most disruptive to an organization when implementing an information system? A) installing new hardware components B) creating new databases C) developing new programs D) changing reporting relationships
D
37) It is generally more difficult to make changes to the ________ of an information system than to the database itself. A) software B) hardware C) programs D) procedures
D
50) The CEO of a large company asks the sales manager to report the sales figures of the previous quarter. The manager immediately sends her the list of products sold in the previous quarter. These details do not qualify as good information because they are ________. A) too narrow in scope B) too expensive C) not timely D) not relevant
D
53) Information is considered inefficient if ________. A) it is highly accurate B) it is made available ahead of time C) it is just barely sufficient D) it is irrelevant to the subject
D
6) Which of the following is categorized as a nonroutine cognitive skill? A) computer programming B) marketing knowledge C) tax accounting D) systems thinking
D
HARD 38) Graham & Hilda Corp. is a firm that offers enterprise software solutions to independent retailers. The firm recently entered into a contract with a major national retail chain to develop and implement proprietary software that tracks inventory, restocking, and supplier information. Which of the following actions will be most difficult to perform when implementing the new information system? A) upgrading the computer systems used by the retail chain B) writing the programs to create the software C) changing the structure of existing databases that reflect supplier and customer data D) training the employees to use and manage the new system
D
HARD 35) Drudgen Fitness Inc. is a fitness equipment provider that markets its products through a chain of retail outlets in four states. As part of its expansion strategy, the company decides to open outlets in four more states and decides to revise its existing business processes. According to the five-component model of information systems, which of the following processes will be the least disruptive to the organization? A) collecting demographic data from the new markets B) developing new CRM software for the existing and new outlets C) relocating existing employees and hiring new employees D) buying and installing new computers in the new outlets
D
