MIS CH 1 Quiz
A fully digital firm produces only digital goods or services.
False
Computers make up the entirety of an information system.
False
Decision-support systems are most commonly used by the operations management level of an organization.
False
For nonroutine decision making, senior managers rely on management information systems.
False
Identifying customers is a business process handled by the human resources function.
False
Most TPSs use sophisticated mathematical models or statistical techniques.
False
You would use an MIS to help determine if your business should introduce a new product line.
False
The four major enterprise applications are
enterprise systems, SCMs, CRMs, and KMSs.
DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.
True
DSS use internal information as well as information from external sources.
True
The three activities in an information system that produce the information organizations use to control operations are
input, processing, and output
Executive support systems are information systems that support the
long-range planning activities of senior management
An example of a business using information systems for customer and supplier intimacy is
the Mandarin Oriental hotel's customer-preference tracking system
An example of an organizational complementary asset is
using the appropriate business model
An example of a cross-functional business process is
Creating a new product
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
DSS
An ESS's digital ________ displays an array of charts and graphs of a business's key performance indicators.
Dashboard
________ applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.
Enterprise
You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?
MIS
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called
Management information systems
Converting raw data into a more meaningful form is called:
Processing
The ________ function is responsible for identifying customers.
Sales and marketing
Which level of the organization are ESS specifically designed to serve?
Senior management
An organization's MIS and DSS supply an ESS with summarized information.
True
A(n) ________ is a set of logically related activities for accomplishing a specific business result.
Business process
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
TPS
Operational managers use ESS primarily to solve specific problems.
False
Which main business function is responsible for maintaining employee records?
Human resources
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
Improved decision making
Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?
Improved decision making
________ is data that has been shaped into a form that is meaningful to human beings.
Information
Supply chain management systems are described as a(n) ________ system because they manage information that flows between different companies.
Interorganizational
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
Knowledge Workers
The term "management information systems" designates a specific category of information systems serving
Middle management functions
To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.
Transaction processing
A(n) ________ is typically a major source of data for other systems.
Transaction processing system
Output
Transfers processed information to the people who will use it or to the activities for which it will be used
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
True
A firm that invests in a strong IS development team is making an investment in organizational complementary assets.
True
One example of a business process is shipping a product to a customer.
True
Supply chain management systems are more externally oriented than enterprise systems.
True
The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.
True
The three main dimensions of information systems are management, organizations, and information technology.
True
What is the most important function of an enterprise application?
enabling business functions and departments to share information
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
enterprise
Which of the following systems is designed to support organization-wide process coordination and integration?
enterprise applications
Which field of study focuses on both a behavioral and technical understanding of information systems?
management information systems
In a hierarchical organization, the upper levels consist of
managerial, professional, and technical employees
Disciplines that contribute to the technical approach to information systems are
operations research, management science, and computer science
The three principal levels within a business organization hierarchy are
senior management, middle management, and operational management
