MIS CH 1 Quiz

A fully digital firm produces only digital goods or services.

False

Computers make up the entirety of an information system.

False

Decision-support systems are most commonly used by the operations management level of an organization.

False

For nonroutine decision making, senior managers rely on management information systems.

False

Identifying customers is a business process handled by the human resources function.

False

Most TPSs use sophisticated mathematical models or statistical techniques.

False

You would use an MIS to help determine if your business should introduce a new product line.

False

The four major enterprise applications are

enterprise systems, SCMs, CRMs, and KMSs.

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.

True

DSS use internal information as well as information from external sources.

True

The three activities in an information system that produce the information organizations use to control operations are

input, processing, and output

Executive support systems are information systems that support the

long-range planning activities of senior management

An example of a business using information systems for customer and supplier intimacy is

the Mandarin Oriental hotel's customer-preference tracking system

An example of an organizational complementary asset is

using the appropriate business model

An example of a cross-functional business process is

Creating a new product

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

An ESS's digital ________ displays an array of charts and graphs of a business's key performance indicators.

Dashboard

________ applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Enterprise

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

MIS

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

Management information systems

Converting raw data into a more meaningful form is called:

Processing

The ________ function is responsible for identifying customers.

Sales and marketing

Which level of the organization are ESS specifically designed to serve?

Senior management

An organization's MIS and DSS supply an ESS with summarized information.

True

A(n) ________ is a set of logically related activities for accomplishing a specific business result.

Business process

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

TPS

Operational managers use ESS primarily to solve specific problems.

False

Which main business function is responsible for maintaining employee records?

Human resources

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

Improved decision making

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?

Improved decision making

________ is data that has been shaped into a form that is meaningful to human beings.

Information

Supply chain management systems are described as a(n) ________ system because they manage information that flows between different companies.

Interorganizational

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

Knowledge Workers

The term "management information systems" designates a specific category of information systems serving

Middle management functions

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

Transaction processing

A(n) ________ is typically a major source of data for other systems.

Transaction processing system

Output

Transfers processed information to the people who will use it or to the activities for which it will be used

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

True

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

True

One example of a business process is shipping a product to a customer.

True

Supply chain management systems are more externally oriented than enterprise systems.

True

The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.

True

The three main dimensions of information systems are management, organizations, and information technology.

True

What is the most important function of an enterprise application?

enabling business functions and departments to share information

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Which of the following systems is designed to support organization-wide process coordination and integration?

enterprise applications

Which field of study focuses on both a behavioral and technical understanding of information systems?

management information systems

In a hierarchical organization, the upper levels consist of

managerial, professional, and technical employees

Disciplines that contribute to the technical approach to information systems are

operations research, management science, and computer science

The three principal levels within a business organization hierarchy are

senior management, middle management, and operational management