MIS Chapter 14

A firm in the finance industry should do which of the following to ensure that it stays current with technology? A) Avoid projects that are very costly B) Select only low-risk, high-reward projects C) Have a few high-risk, high-benefit projects D) Select only low-cost, low risk projects E) Limit work to those projects with great rewards

C) Have a few high-risk, high-benefit projects

An information systems plan focuses solely on the technology needed to implement the proposed new information system. True False

False

The goal of sociotechnical design is to create systems where the organization changes to fit the requirements of the technology. True False

False

Transaction and clerical systems that displace labor and save space typically produce less tangible benefits than management information systems. True False

False

Ergonomics is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems. True False

True

If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision. True False

True

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts. True False

True

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system. True False

True

There is a very high failure rate among information systems projects because organizations have incorrectly assessed their business value. True False

True

Which of the following variables in project management is an indicator of how well the project satisfies management objectives? A) Risk B) Quality C) Cost D) Time E) Scope

B) Quality

The differing background between users and information systems specialists is referred to as the: A) user-designer paradigm. B) user-designer communications gap. C) information system specialist inefficiency. D) user-designer expertise gap. E) user expertise gap.

B) user-designer communications gap.

Information systems specialists often tend to seek solutions that: A) employ clear documentation. B) are oriented towards solving business problems. C) optimize hardware and software efficiency at the expense of ease of use. D) are simplistic for end users to understand. E) facilitate organizational tasks.

C) optimize hardware and software efficiency at the expense of ease of use.

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? A) Internal integration report B) Strategic planning document C) Sociotechnical design report D) Organizational impact analysis E) Information systems plan

D) Organizational impact analysis

All of the following are long-term strategic factors that should be considered in making the business case for a new information system except: A) increasing the scope of the firm B) matching or exceeding competitor capabilities C) lowering production costs D) differentiation of products and services E) current relationships with suppliers

E) current relationships with suppliers

________ methods rely on measures of cash flows into and out of the firm. A) Capital budgeting B) Portfolio analysis C) Real options pricing D) Risk profiling E) Scoring model

A) Capital budgeting

Which of the following serves as a road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget? A) Information systems plan. B) TCO analysis C) Portfolio analysis D) Project management plan E) Scoring model

A) Information systems plan.

Which of the following best describes the central method used in a portfolio analysis? A) Performing an inventory of all of the organization's information systems projects and assets B) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information C) Performing a weighted comparison of the criteria used to evaluate a system D) Scoring proposed systems on a number of dimensions, and selecting the one with the highest score E) Interviewing a small number of top managers to identify their goals and criteria for achieving success

A) Performing an inventory of all of the organization's information systems projects and assets

Which of the following project management variables defines what work is or is not included in a project? A) Scope B) Cost C) Goals D) Quality E) Risk

A) Scope

As described in the text, which of the following statements about runaway or failed IT projects is not true? A) Large software projects on average run 66 percent over budget. B) IT projects often fail because they lack sufficient computing capacity. C) One study found that private sector projects underestimate costs and time required by half. D) 50% of businesses have experienced IT project failure in the last year. E) Large software projects on average run 33 percent over schedule.

B) IT projects often fail because they lack sufficient computing capacity.

Which of the following is the most widely used project management software today? A) IBM Project Guide B) Microsoft Project C) Vertabase D) Microsoft Excel E) Zoho Projects

B) Microsoft Project