MIS Chapter 2 Quiz
Supply chain management systems are more externally oriented than enterprise systems.
True
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?
DSS
A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal
enterprise
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
enterprise
Order fulfillment involves all of the following business processes except:
making customers aware of the product.
The term management information systems refers to a specific category of information systems serving:
middle management functions.
The ________ function is responsible for identifying customers.
sales and marketing
The principal liaison between the information systems groups and the rest of the organization is a(n):
systems analyst.
The four major types of enterprise applications are:
ERP, SCM, CRM, and KMS
Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface?
ESS
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?
ESS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?
ESS
Which of the following systems is designed to support organization-wide process coordination and integration?
Enterprise applications
A DSS is most commonly used by the operations management level of an organization.
False
An inventory control system is an example of an MIS.
False
Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.
False
For nonroutine decision making, senior managers rely on management information systems.
False
Identifying customers is a business process handled by the human resources function.
False
Most transaction processing systems use sophisticated mathematical models or statistical techniques.
False
Operational managers use ESS primarily to solve specific problems.
False
You would use an MIS to help determine if your business should introduce a new product line.
False
An ESS supports which of the following?
Long-range planning activities of senior management
Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?
MIS
Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution?
SCM
Which level of the organization is an ESS specifically designed to serve?
Senior management
Which of the following decisions requires knowledge based on collaboration and interaction?
Should we work with outside vendors on new products and services?
Which of the following statements about collaboration is not true?
Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
Using the Internet to buy or sell goods is called:
e-commerce
The number of IS/MIS jobs is projected to grow 50% faster than the average job growth for the economy as a whole in the next eight years.
True
Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.
True
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
CKO
Which of the following types of system would you use to manage relationships with your customers?
CRM
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?
DSS
What is the most important function of an enterprise application?
Enabling business functions and departments to share information
Which of the following is not a business benefit of collaboration?
Improved compliance with government regulations
________ systems are also known as enterprise systems.
Enterprise resource planning
Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.
True
A DSS uses internal information as well as information from external sources.
True
A TPS is an information system that keeps track of all of the daily routine transactions of a business.
True
A web interface used to present integrated personalized business content to users is called a portal.
True
An organization's MIS and DSS supply an ESS with summarized information.
True
According to the chapter case, ABB decided to switch from its existing corporate intranet for all of the following reasons except:
the intranet was too expensive to maintain.
All of the following are reasons for the increased business focus on collaboration and teamwork, except for:
the need for more efficient work hierarchies.
All of the following are examples of business intelligence systems except a system that:
tracks the flows of materials in a factory.
A(n) ________ is typically a major source of data for other systems.
TPS
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
TPS
Global firms can collaborate from different locations at the same time using synchronous collaboration tools.
True
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.
True
One example of a business process is shipping a product to a customer.
True