MIS EXAM 1
Transaction Cost Theory
firms seek to economize on transaction costs. it lowers the market transaction cost making it worth it for firms to interect with other firms rather than growing the number of emploeeys APPLE with call calm It's so cheap for them to buy the Callcalm chips so they just do Smaller firm By finding things on the market it allows for more efficiency If are these incurred then a firm buys on the marketplace what it cannot produce itself
Customer Relationship Management Systems (CRM)
helps manage relationship with customers and is important for marketing and customer service. optomize revenue and imporve customer satisfaction. increase customer retention
KMS
knowledge management system
Management Information Systems (MIS)
provides middle managers with reports on the organizations current performance also deals with behavioral and technical issues
Ethics
the principles of right and wrong that guide an individual in making decisions. - new ethical questions are arising
TPS
transaction processing system
Organizations, their features, and structure
use of a hierarcherial system - accountability - adherence to principle of efficiency - routines and business process - all organizations have stucture and shape and mitzberg thinks there are 5 classificationd - enterpernurial machine burauracy dicisional buravuracy - professional bureacey adhocracy
Business Intelligence (BI)
- softwear used for analyzing data - used to help managers make improved decisons in MIS, decion support system, executive support sytem
Levels in a Firm
1. Senior Management 2. Middle Management (scientists and knowledge workers) 3. Operational Management (production and service workers, data workers)
In network economics, the value of a commercial software vendor's software products: A.increases as more people use them. B.decreases as more people use them. C.increases due to higher marginal gain in output. D.decreases according to the law of diminishing returns. E.is unrelated to the number of people that use them.
A
Which of the following statements about cookies is not true? A.Cookies are installed only at the user's request. B.Cookies are stored on the user's computer. C.It is possible to prevent a client computer from accepting cookies. D.Cookies are used to support the user experience on websites. E.Cookies can be combined with other website data to develop detailed profiles of customers.
A
Digital Divide
A worldwide gap giving advantage to those with access to technology
Which of the following constitutes an organizational element in the UPS package tracking system described in the chapter? A.Anchoring the system in UPS's sales and production functions. B.Monitoring service levels C.Promoting the company strategy of low-cost, superior service D.The use of handheld computers and networks for managing package delivery E.Routing software that creates the most efficient delivery route for each driver
A. Anchoring the system in UPS's sales and production functions.
Struggles for resources, competition, and conflict within an organization that result from divergent viewpoints about how resources, rewards, and punishments should be distributed are an example of which of the following? A.Organizational culture B.Organizational politics C.Organizational structure D.Organizational environment. E.Business processes
B
Which of the following is a global network that uses universal standards to connect millions of different networks around the world? A.An extranet B.The World Wide Web C.The Internet D.An intranet E.Verizon
C
According to agency theory, the firm is viewed as a(n): A.unified, profit-maximizing entity. B.task force organization that must respond to rapidly changing environments. C.entrepreneurial endeavor. D."nexus of contracts" among self-interested individuals. E.entrepreneurial structure.
D
All of the following are new technology-related innovations in MIS except: A.cloud computing. B.big data. C.IoT. D.the mobile digital platform. E.co-creation of business value.
E
The ability to offer individually tailored products or services using the same production resources as bulk production is known as: A.mass marketing. B.micromarketing. C.micro customization. D.niche customization. E.mass customization.
E
Which of the following is not a feature of the General Data Protection Regulation (GDPR)? A.It applies to all firms doing business in the EU. B.Its protections of the privacy rights of EU citizens apply worldwide, regardless of where processing of the data takes places. C.It imposes fines on companies for violating the regulation up to 4 percent of a firm's global revenue. D.It creates a single EU privacy policy. E.It prevents firms from using cookies.
E
ERP
Enterprise Resource Planning
Which of the following runs an antipiracy hotline for individuals to report piracy activities? A.WIPO B.NAI C.SIIA D.DMCA E.FCC
SIIA
BI
business intelligence
Enterprise Applications
enterprise applications are used to ensure that TPS, MIS, DSS, and ESS work together smoothly. they also execute business perocesses across a firm
Which of the following statements is not true? A. In 2019, global spending on information technology (IT) and IT services was nearly $3.8 trillion. B. In 2019, firms spent $160 billion on management consulting and services. C. In 2019, U.S. spending on IT equipment, software, and research and development accounted for about 35 percent of total U.S. capital spending (in nominal GDP) D. Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms. E. Much of the money spent by businesses on management consulting and services involves redesigning firms' business operations to take advantage of new technologies.
C
________ grants the owner exclusive ownership of the ideas behind an invention for 20 years. A.Copyright law B.Trademark law C.Patent law D.Trade secret protection E.Privacy law
C
The Mandarin Oriental uses computer systems to keep track of guests' preferences in order to: A.Improve flexibility B.Improve decision making C.Increase efficiency D.Enhance customer intimacy E.Achieve operational excellence
D
What percent of global Internet users use Google Search and other Google services? A.Less than 10 percent B.Around 25 percent C.About 50 percent D.About 80 percent E.Over 90 percent
D
Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter? A.MIS B.TPS C.ESS D.DSS E.CRM
D
Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? A.Computer literacy B.Information systems architecture C.Business processes D.Information technology infrastructure E.Management information systems
E
ESS
Executive Support System
Intranets are used by organization to coordinate their activities with other firms for making purchases, collaborating on design, and other interorganizational work. T or F
False
The Information Systems Department
The formal organizational unit that is responsible for the information systems function in the organization. this can be programmers, stystems analysts
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance. T or F
True
Software can never be considered to be a trade secret. T or F
false
Strategic Business Objectives of Information Systems
firms invest heavily in IT to to accomplish 6 objectives 1.Operational excellence - improved efficiency = higher profit - Walmart is the most efficient retail store because of digital links 2.New products, services, and business models - produces, delievers and sells its producs - ex Apple iphone --> ipad --> itouch 3.Customer and supplier intimacy - customers who are surved will are more likley to purchase more - recommend things to watch or buy like netflix or amazon 4.Improved decision making - real-time data improves ability for managers to make decison - ex verison has a digital based dashbored where people can make updates on network performance, outagest 5.Competitive advantage - results from steps before - charling less for better performance, better response to suppliers and customers 6.Survival - invest in IT it is worth it - keeping up with competitiors - banks with ATMS
E-Business
refers to the use of digital tech and internet to execute the major business processes in the enterprise
scm
supply chain management
Transaction Processing Systems (TPS)
-serve operational managers and staff -perform and record daily routine transactions necessary to conduct business -allow managers to monitor status or operations and relations with external environment -serve predefined, structured goals and decision making
Amazon's use of the Internet as a platform to enhance customer convenience illustrates which of the following strategies? A.Low-cost leadership B.Enhancing core competencies C.Focusing on market niche D.Strengthening supplier intimacy E.Developing synergies
A
E-government is intended to do all of the following except: A.transform a business firm's relationships with its customers. B.improve delivery of government services. C.make government operations more efficient. D.empower citizens by giving them easier access to information. E.provide the ability for citizens to network electronically with other citizens.
A
Which of the following is a firm's CPO responsible for? A.Ensuring that the company complies with existing data privacy laws B.Making better use of existing knowledge in organizational and management processes C.Enforcing the firm's information security policy D.Overseeing the use of information technology in the firm E.Acting as liaison between the information systems group and the rest of the company
A
Which of the following is an example of a keystone firm within a business ecosystem? A.Apple and the mobile platform ecosystem B.GUESS and the fashion ecosystem C.Citibank and the ATM ecosystem D.American Airlines and the computerized reservation ecosystem E.Nike and the athletic apparel ecosystem
A
From your reading of the chapter-opening case study discussing Sharp Corporation's use of enterprise social networking, which of the following statements best expresses Sharp's experience? A.Sharp's primary motivation was to enhance its security. B.Sharp's primary motivation was to change its organizational culture. C.Efforts to implement Yammer were met with significant resistance from employees. D.Yammer provided Sharp with a single entry point to all the information and tools employees need for their jobs. E.Sharp is primarily using Yammer to create an external network to link suppliers, customers, and others outside the organization.
B
Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the Internet? A.HTML B.The World Wide Web C.E-mail D.An extranet E.FTP
B
________ is a feature of law-governed society and involves having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly. A.Liability B.Due process C.Responsibility D.Accountability E.The judicial system
B
In environmental scanning, a firm may use information systems to: A.transform inputs into products and services. B.analyze the performance of its intranet. C.identify external events that may affect it. D.keep track of the temperature within its data centers. E.develop a unified organizational culture.
C
Producing a bill of materials is a business process in which of the following functional areas? A.Finance and accounting B.Human resources C.Manufacturing and production D.Research and development E.Sales and marketing
C
Which of the following statements about the technical view of organizations is not true? A.It focuses on how inputs are combined to create outputs when technology changes are introduced into a company. B.It sees capital and labor as being easily substituted for one another. C.It emphasizes group relationships, values, and structures. D.It sees the organization as a social structure. E.It sees the firm as being infinitely malleable. Feedback
C
Which of the following statements about trademarks is not true? A.Trademarks are the marks, symbols, and images used to distinguish products in the marketplace. B.Trademark infringement occurs when a firm copies the marks of a competing firm. C.Trademark infringement occurs when a firm dilutes the value of another firm's marks by weakening the connection between a mark and the product. D.Trademark laws are designed solely to protect consumers. E.Trademark dilution is a concern because it can create confusion in the marketplace.
D
Which of the following statements is not true? A. Half of Fortune 500 U.S. firms derive nearly 50 percent of their revenues from foreign operations. B. More than 50 percent of Intel's revenues in 2019 came from overseas sales of its microprocessors. C. Since 2000, the United States has lost an estimated 5 million manufacturing jobs to offshore, low-wage producers. D. The Internet has eased competitive tensions among nations as global trade expands. E. A growing percent of the economy in the United States depends on imports and exports.
D
Agency Theory
Ex-firm in CA who was not doing work and then fired her employees with technology to see she wasn't working Each person who works in a company isn't necessarily there for the growth of the company which then makes them control what the workers need to be doing IT reduces agency costs without having to pay for people to be agency It can monitor the work they are doing from home or at a company which allows components to track the work being done and
Middle managers make long-range strategic decisions about the firm's products and services. T or F
False
Most TPS use sophisticated mathematical models or statistical techniques. T or F
False
Transaction-level information is essential for operational management to plan future production levels. T or F
False
Business Value Chain Model
Highlights specific activities in a business where competitive strategies can best be applied and where information systems are likely to have a strategic impact. Primary activities Support activities
Digital firm
Nearly all of the organizations significant business relationships with customers, suppliers, and employees are digitally enabled and mediated.
IT Governance
Strategy and policies for using information technology within an organization, specifying the decision rights and accountabilities to ensure that information technology supports the organization's strategies and objectives.
Switching costs increase when customers are strongly linked to products and platforms. T or F
True
When the output of some units in a firm can be used as inputs to other units, synergies develop, which can lower costs and generate profits. T or F
True
Information Systems
a set of interrlated comnponents that collect, retrieve, process, store, and distribute information to support decion making and control an oranization - support deciosn making and control
crm
customer relationship management
Data & Information
data put into an information system is then converted into information to be used like types of soap soal and then total sale of soap
DSS
decision support system - focus on problems that are unique and rapidly changing for which the procedure for arriving at a solution may not be fully predefined in advance - serves middle management - serves non-routine desion making like if a months sale were to double - may use external information mis /tps
Digital Dashboards
display graphs on a single screen and charts key performance indicators for managing a compony and is a modern feature of ESS
Enterprise System, Enterprise Resource Planning (ERP)
enterprise systems (one system) that integrates information flows from a variety of sources and serves a wide variety of groups and purposes in the firm. it is also an internal system. allows for more felxability fro customers and greater accuracy
An SCM is considered to be an intraorganizational system because it automates the flow of information across organizational boundaries. T or F
false
Identifying the stakeholders—people who have a vested interest in the outcome of the decision—is the last step in analyzing an ethical issue. T or F
false
Supply Chain Management Systems (SCM)
interorganizational systems that enable companies to efficiently handle the flow of goods from suppliers to customers. move stuff as quickly and effiently as possible for the least cost
Privacy and Freedom
inviduals have the right to be left alone free from surveillance. in the USA under the first amendemnet we have the right to privacy
Input, Processing, Output, Feedback
lettuce, tomatoes, patty, bun, ketchup; Cook the patty; Hamburger; Information that returns to its original transmitter and modifies the transmitter's actions. Helps maintain stability input - caputures raw data from within or externally of the organization processing - converts raw input into a meaniful form output- transfers the prossesed information to the people who will use it feedback - must be recived and then is retuned to the orangization
Business Processes
logically related tasks and behaviors that organizations develop over time to produce specific business results - manufacturing and production - sales and marketing - finance and accounting - human resources and hiring employees
Knowledge Management Systems (KMS)
process for capturing and applying knowlelege and expertise. by collecting relavent knowledge amd making it availablibe in the enterprise to improve buisness processes
Business Process
refer to the set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated
Executive Support Systems (ESS)
supports senior mangement by taking the information from MIS and DSS in order to provide useful infro to the executive - ex is a digital bashbored with a real-time view of final perfomance
intellectual Property (Copyright, Patents, Trademarks, Trade Secrets)
tangible and intangible products of the mind created by individual corporations
IS Strategies for Dealing with Competitive Forces
there are 4 - low cost leadership = produce at lower price - product differentination = new products ans change customers - focus on market miche = use IS to find specific group - strangethern customer and supplier intamacy = develop strong loyalty
Management Information Systems, the field of
tries to achieve this broader information systems literacy
Crowdsourcing is an example of a social business application. T or F
true
Most Internet businesses do very little to protect the privacy of their customers. T or F
true
Porter's Competitive Forces Model
why do some firms do better than others in the industry? the model provides a view of the firm its competitors and the enviornment. there are then five forcese that shape the fate of the firm - traditonal compeditos - new market entrants - customers - suppliers - substitie peoducts and services - itues from cds
Responsibility, Accountability, Liability
•Responsibility -Accepting the potential costs, duties, and obligations for decisions •Accountability -Mechanisms for identifying responsible parties •Liability -Permits individuals (and firms) to recover damages done to them
