MIS FINAL

In the URL, http://www.csub.edu/~hbidgoli/books.html, ____ represents the name of the directory in which files are stored

/~hbidgoli

(T/F) Client-based e-mail enables you to access your e-mail account from any computer.

False

(T/F) The National Science Foundation (NSF) initially restricted Internet use to commercial institutions.

False

Which of the following is true of the Internet

It has less security measures than an intranet

centers on a structured workshop in which users and system professionals come together to develop an application

JAD

____ invite sellers to submit bids for products and services

Reverse auctions

Which of the following protocols is used to send e-mails

SMTP

denotes the type of organization or country the address specifies

TLD

includes national laws and international agreements on privacy protection and data security

Transborder data flow

(T/F) Directories are indexes of information based on keywords embedded in documents, which makes it possible for search engines to find what you are looking for

True

(T/F) Intranets are typically set up behind a firewall.

True

(T/F) Universities are an example of nonbusiness organizations that use e-commerce applications

True

is the address of a document or site on the Internet

URL

Which of the following protocols is used for Internet telephony

VoIP

Which term describes one user viewing one ad

ad impression

are considered the first large-scale interactive global system

airline reservation system

is a pure-play company

amazon.com

is also called a corporate portal

an intranet

is a journal or newsletter that is updated frequently and intended for the general public

blog

The GIS control dimension requires aNo ____ architecture for data

centralized

____ is a search for specific information or patterns, using input from multiple business partners and data sources

collaborative filtering

With reference to a global information system, _____ is a crucial tool for managing overseas subsidiaries

consolidated global reporting

Stores use "____" to get a customer to buy additional products that they might already be purchasing from a different store

cross-selling

The GIS coordination dimension requires aNo ____ architecture for data

decentralized

During the ____ phase, analysts choose the solution that is the most realistic and offers the highest payoff for the organization

design

present(s) a challenge when designing and implementing global databases

different character sets

are usually formed for people to exchange opinions and ideas on a specific topic, usually of a technical or scholarly nature

discussion groups

is a site that facilitates C2C e-commerce

ebay

____ feasibility assesses a system's costs and benefits

economic

refers to money or scrip that is exchanged only electronically

electronic payment

____ users include customers, contractors, suppliers, and other business partners

external

(T/F) A CRM system consists only of sales automation and customer support functions

false

(T/F) After registering with Yahoo!, you can customize the start page by choosing your preferred layout, content, and colors; this is an example of supply chain management

false

(T/F) An effective CRM system attracts new customers, which is less expensive in comparison with businesses maintaining current customers

false

(T/F) E-commerce provides product acknowledgements through phone calls and faxes

false

(T/F) Normally, a task force for the planning phase of the SDLC only includes representatives from the IT department and top management

false

(T/F) Online classified ads such as Craigslist provide an example of consumer-to-business e-commerce

false

(T/F) Only tangible benefits should be included in an economic feasibility study since intangible benefits cannot be quantified

false

(T/F) The SDLC model is used if a particular problem is "ad hoc," meaning it is a one-time problem

false

(T/F) Using the Internet and Web protocols for electronic data interchange increases the cost of transmitting documents

false

(T/F)Sharing software for all operations is the best and most efficient form of standardization

false

One of the issues with the ____ structure is that there is a heavy reliance on headquarters for new products and ideas

global

Transaction data for a CRM system might be gathered using ____

grocery store loyalty cards

The ____ component of an ERP system provides information on assessing job candidates

human resources

Documents that include embedded references to audio, text, images, video, and other documents are called

hypermedia

With reference to the Internet-enabled SCM activities, providing real time stock information and replenishing stock quickly is a part of _____

inventory managment

is a strategic requirement for a GIS

management of global tax risk

Using the ____ model transfers the old retail model to the e-commerce world by using the medium of the Internet

merchant

introduced the value chain concept

michael poter

With ____ outsourcing, the organization chooses an outsourcing company in a neighboring country

nearshore

Which of the following is an example of a tangible benefit

new system resulting in increased profits

Organizations with an established IT infrastructure often choose aNo ____ CRM, which is implemented much like any other IT system

on-premise

With ____ outsourcing, the organization chooses an outsourcing company in the same country

onshore

____ costs measure what you would miss by not having a system or feature

opportunity

Amazon.com, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of ____

personalization

In ____ conversion, as each module of the new system is converted, the corresponding part of the old system is retired

phased-in-phased-out

During the ____ phase, the systems designer must define the problem the organization faces, taking care not to define symptoms rather than the underlying problem

planning

In ____ conversion, the old system is stopped and the new system is implemented

plunge

is an electronic audio file that is posted on the Web for users to download to their mobile devices or computers

podcast

display ads appear on top of a browser window, blocking the user's view

pop up

means all market participants can trade at the same price

price transparency

With reference to the Internet-enabled SCM activities, coordinating just-in-time (JIT) inventory programs with vendors and suppliers is a part of _____

production scheduling

A ____ prototype shows users how a particular task that was not technically feasible can be done

proof-of-concept

technology, information is sent to users based on their previous inquiries, interests, or specifications

push

A manufacturer moving the operations to another country because of advantages available in that country is involved in _____ the operations

regionalizing

In the ____ phase, analysts define the problem and generate alternatives for solving it

requirements-gathering and analysis

____ feasibility is concerned with whether the new system can be completed on time

scheduling

Google.com, Bing.com, and Ask.com are examples of

search engines

With reference to a global information system, a network's main function is to allow users to

share information

are Web sites that allow users to connect with friends, family, and colleagues online as well as meet people with similar interests or hobbies

social networking sites

One of the issues with GIS is that too much ____ can prevent flexibility in responding to local preferences and even time differences

standardization

The level of cooperation and worldwide coordination needed for aNo ____ structure doesn't fully exist in today's global environment

transnational

(T/F) A simple knowledge management system might consist of using groupware such as IBM Lotus Notes

true

(T/F) A smart card is about the size of a credit card and contains an embedded microprocessor chip for storing important financial and personal information

true

(T/F) A supply chain management system coordinates the procurement, transformation, and distribution of products

true

(T/F) A traditional electronic data interchange uses proprietary protocols and networks

true

(T/F) An information system manager faces design and implementation issues when developing a global network

true

(T/F) An information system manager must choose the best transmission technology for the global network's needs because, without reliable transmission, a network has no value

true

(T/F) Both the Internet and an intranet use similar languages for developing applications.

true

(T/F) E-business includes transactions that generate demand for goods and services

true

(T/F) E-commerce, its applications, and its supporting technologies are an example of using Porter's value chain concept

true

(T/F) E-distributors offer fast delivery of a wide selection of products and services, usually at lower prices, and help companies reduce the time and expense of searching for goods

true

(T/F) Each activity in a value chain adds cost and value to the product or service delivered to the customer

true

(T/F) Hotels, rental car companies, and credit card services require worldwide databases to serve their customers more efficiently and effectively

true

(T/F) In general, the best way to gather tacit knowledge is interactively, such as interviewing the employee with specific questions about how he or she would handle an issue

true

(T/F) In international business planning, it is critical to understand the global risks of operating an MNC — specifically, the political, foreign exchange, and market risks

true

(T/F) Initially, offshore outsourcing was used mostly in manufacturing to find cheap labor

true

(T/F) Internal users are employees who will use the system regularly, and they can offer important feedback on the system's strengths and weaknesses

true

(T/F) Lack of acceptance is one of the disadvantages of e-commerce

true

(T/F) Lack of standardization can impede the development of a cohesive GIS that is capable of sharing information resources across borders

true

(T/F) Operational feasibility is the measure of how well the proposed solution will work in the organization and how internal and external customers will react to it

true

(T/F) Supply chains exist in both service and manufacturing organizations

true

(T/F) The conceptual design is an overview of the system and does not include hardware or software choices

true

(T/F) The fulfillment function of the B2C cycle is responsible for delivering products or services to customers

true

(T/F) With a global information system (GIS) in place, an international company can increase its control over and enhance the coordination of its subsidiaries and be able to access new global markets

true

(T/F)Optimizing a Web site involves editing a site's content and HTML code to increase its relevance to specific keywords

true

With a structured process of sharing information among supply chain members, retailers can compare customer demands or sales forecasts with a manufacturer's order forecast

true

Microsoft Internet Explorer (IE), Mozilla Firefox, Google Chrome, Apple Safari, and Opera are examples of

web browsers

E-commerce fulfills the product information activity using

web sites

is a type of Web site that allows users to add, delete, and sometimes modify content

wiki