MIS Midterm #3 Connect
True or False Development Testing assess if the entire system meets the design requirements of the users.
false (Alpha Testing assess if the entire system meets the design requirements of the users.)
True or False Business intelligence is both a core and extended ERP component.
false (Business intelligence is an extended ERP component.)
True or False List generators fall under the category of the sales department's CRM tools.
false (List generators fall under the category of the marketing department's CRM tools.)
True or False Mobile and wireless networks are identical and the terms can be used synonymously.
false (Mobile means the technology can travel with the user, where Wireless, on the other hand, refers to any type of operation accomplished without the use of a hard-wired connection)
True or False A domain name system (DNS) converts IP addresses into domains, or identifying labels that use a variety of recognizable naming conventions.
true
True or False A great GIS example, Google earth, combines satellite imagery, geographic data, and Google's search capabilities to create a virtual globe that users can download to a computer or mobile device.
true
True or False A local area network (LAN) connects a group of computers in close proximity, such as in an office building, school, or home. LANs allow sharing of files, printers, games, and other resources. A LAN also often connects to other LANs, and to wide area networks.
true
True or False Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
true
True or False Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.
true
True or False Enhancing mobility is one of the greatest advantages provided by wireless networks. It allows activities that were formerly tied to physical locations to be performed almost anywhere.
true
True or False IP address is a unique number that identifies where computers are located on the network.
true
True or False In the basic supply chain, source refers to building relationships with suppliers to procure raw materials.
true
True or False Integrations allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.
true
True or False Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.
True
Four Wireless Network Categories
1. Personal Area Network 2. Wireless Local Area Network (wifi) 3. Wireless Metropolitan Area Network 4. Wireless Wide Area Network (satellite)
5 steps in Supply Chain Management
1. Plan 2. Source 3. Make 4. Deliver 5. Return
Three Integration Tools for Enterprises:
1. Supply Chain Management 2. Customer Relationship Management 3. Enerprise Resource Planning
Networks are differentiated by:
1. architecture 2. topology 3. protocols 4. media
Effective and Efficient Supply Chain Management Allows Organizations to:
1. decrease buyer power 2. decrease threat of substitutes of goods and services 3. decrease threats of new entrants 4. increase supplier power
Two Benefits of Supply Chain Management
1. improved visibility 2. improved profitability (demand planning system)
Outsourcing Benefits
1. increased quality and efficiency of business processes 2. reduced operating expenses for head count and exposure to risk for large capital investment 3. access to outsourcing service provider's expertise, economies of scale, best practices, and advanced technology 4. increased flexibility for faster response to market changes and less time to market for new products/services
Three Outsourcing Challenges:
1. length of contract (getting out, forseeing future needs, problems in reforming an internal IT department after the contract is finished) 2. threat to competitive advantage 3. loss of confidentiality
Marketing and Operational Customer Relationship Management technologies:
1. list generator 2. campaign management system 3. cross selling 4. up selling
Three types of Networks:
1. local area network 2. metropolitan area network 3. wide area network
Systems Development Life Cycle steps
1. planning 2. analysis 3. design 4. development 5. testing 6. implementation 7. maintenance
Three Business Applications of Wireless Networks
1. radio frequency identification 2. global positioning system 3. geographic information systems
Benefits of a connected world
1. sharing resources 2. providing opportunities 3. reducing travel
What is included in the extended Enterprise Resource Planning component:
Business Intelligence Customer Relationship Management Supply Chain Management E-business (elogistics and eporcurement)
What measures network performance by the maximum amount of data that can pass from one point to another in a unit of time? a. Bandwidth b. Frequency c. Access d. Protocol
a. bandwidth
What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain? a. Bullwhip effect b. Demand planning systems c. Supply chain planning systems d. Supply chain execution systems
a. bullwhip effect
Which of the following operational CRM technologies does the customer service department typically use? a. Contact center, web-based self-service, call scripting b. Sales management, contact management, opportunity management c. List generator, opportunity management, cross-selling and up-selling d. List generator, campaign management, cross-selling and Up-selling
a. contact center, web-based self-service, call scripting
Which of the following allows high-speed digital data transmission over standard telephone lines? a. Digital subscriber line (DSL) b. Data subscription service (DSS) c. Dominance service line (DSL) d. Data converter input (DCI)
a. digital subscriber line
What is the largest and most important network that has evolved into a global information superhighway? a. Internet b. Intranet c. Extranet d. LAN
a. internet
What is included in the core Enterprise Resource Planning component:
accounting/finance production and material management human resources
Why is CRM one of the most valuable assets a company can acquire? a. Since organizations have not been successful in implementing SCM systems, they have turned their resources towards CRM b. CRM has proven to increase customer loyalty and retention and an organization's profitability c. It is easy for a company to steal their competitors loyal and devoted customers, therefore companies need a viable process for targeting competitor's customers d. Without CRM it is impossible to effectively manage or cross-sell products to customers
b. CRM has proven to increase customer loyalty and retention and an organization's profitability
The Internet is a hierarchical structure linking different levels of service providers whose millions of devices supply all the interconnections. The three levels outlined in the book from the top down include _____________________. a. New system provider (NSP), Current system provider (CSP), and Order entry system provider (OSP) b. National service provider (NSP), Regional service provider (RSP), and Internet service provider (ISP) c. Net server point (NSP), Radio server point (RSP), and Internet server point (ISP) d. None of the above
b. National service provider, Regional service provider, and Internet service provider
What is a device that enables a computer to transmit and receive data? a. Broadband b. Modem c. Bandwidth d. ISP
b. modem
What is a graphical network model that depicts a project's tasks and the relationships between those tasks? a. Gantt chart b. PERT chart c. Dependency d. All of the above
b. pert chart
What do SMART criteria for successful objective creation include? a. Specific, metrics, agreed upon, real, time valued b. Specific, measurable, agreed upon, realistic, time framed c. Specific, measurable, accurate, real, time valued d. Specific, metrics, agreed upon, realistic, time framed
b. specific, measurable, agreed upon, realistic, time framed
What is the standard Internet protocol, which provides the technical foundation for the public Internet? a. Data streaming and DSL protocols b. Transmission control protocol/Internet protocol (TCP/IP) c. Data streaming rules and regulations d. Internet protocol/Transmission control protocol (IP/TCP)
b. transmission control protocol/internet protocol (TCP/IP)
What takes information entered into a given system and sends it automatically to all upstream systems and processes? a. Forward integration b. Forward data interchange c. Backward integration d. Backward data interchange
c. backward integration
Where would you find the manufacturer and distributor in a typical supply chain? a. Upstream b. Downstream c. In the middle d. Not on the supply chain
c. in the middle
What is the outsourcing option that includes the most remote location and indirect customer control? a. Onshore outsourcing b. Nearshore outsourcing c. Offshore outsourcing d. None of the above
c. offshore outsourcing
What is the standard that specifies the format of data as well as the rules to be followed during transmission? a. Bandwidth b. Bit rate c. Protocol d. Transmission record
c. protocol
What are the three primary variables (or triple constraints) in any project? a. Time, cost, expense b. Time, expense, requirements c. Time, cost, scope d. Time, cost, quality
c. time, cost, scope
What is McDonald's performing when it asks its customers if they would like to super-size their meals? a. Campaign management b. Cross-selling c. Up-selling d. Down-selling
c. up-selling
What spans a large geographic area such as a state, province, or country, similar to the Internet? a. Metropolitan area network (MAN) b. Local area network (LAN) c. Wide area network (WAN) d. Secure area network (SAN)
c. wide area network
Benefits of Business Mobility
enhance mobility provides immediate data access increases location and monitoring capability improves work flow provides mobile business opportunities provides alternative to wiring
Which of the below offers a common example of a LAN? a. College campus b. Home office c. City library d. All of the above
d. All of the above
What can analytical CRM modeling tools discover? a. Identify opportunities for expanding customer relationships b. Identify opportunities for cross-selling c. Identify opportunities for up-selling d. All of the above
d. all of the above
What is a benefit of network convergence? a. The weaving together of voice, data, and video b. Multiple services offered from a single vendor c. Multiple devices supported by one provider d. All of the above
d. all of the above
Which of the following can a customer use to contact an organization? a. Telephone b. Email c. Web access d. All of the above
d. all of the above
Which of the following is a characteristic of a successful project? a. Delivered on time b. Delivered within budget c. Meets the business's requirements d. All of the above
d. all of the above
Which of the following is an organizational result from an effective and efficient supply chain management system? a. Decrease the power of its buyers b. Create entry barriers thereby reducing the threat of new entrants c. Increase efficiencies while seeking a competitive advantage through cost leadership d. All of the above
d. all of the above
Which of the following is an outsourcing challenge caused by contract length? a. Difficulties in getting out of a contract b. Problems in foreseeing future issues c. Problems in reforming an internal IT department d. All of the above
d. all of the above
What is a project manager? a. The application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project b. Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project c. Represent key dates when a certain group of activities must be performed d. An individual who is an expert in project planning and management
d. an individual who is an expert in project planning and management
In which of the five basic supply chain activities do you manufacture products and create production schedules? a. Plan b. Source c. Deliver d. Make
d. make
Which phase establishes a high-level plan of the intended project and determines project goals? a. Testing phase b. Analysis phase c. Maintenance phase d. Planning phase
d. planning phase
What verifies that the units or pieces of code function correctly when integrated together? a. Alpha testing b. Development testing c. Integration testing d. System testing
d. system testing
True or False The analysis phase establishes descriptions of the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation.
false (The design phase establishes descriptions of the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation)
True or False The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.
false (The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its customers.)
True or False The project managers are individuals and organizations actively involved in the project or whose interests might be affected as a result of project execution or project completion.
false (The project stakeholders are individuals and organizations actively involved in the project or whose interests might be affected as a result of project execution or project completion.)
True or False Wireless networks offer many business advantages but can often slow employee productivity and workflow processes.
false (Wireless networks have many advantages for businesses which include enhancing mobility, providing immediate data access, increase location and monitoring capability, improve workflow, provide mobile business opportunities, and provide alternatives to wiring.)
True or False The customers' customer is upstream in the supply chain.
false (downstream in the supply chain)
True or False A global positioning system (GPS) consists of hardware, software, and data that provide location information for display on a multidimensional map.
false (geographic information systems)
True or False Longitude represents a north/south measurement of position.
false (latitude represents a north/south measurement of position)
Challenges of Business Mobility
protecting against theft (phones) protecting wireless connections (wifi needs encryption) preventing viruses on mobile devices (applications) addressing privacy concerns w/ RFID and LBS (location)
True or False National service providers (NSPs), private companies that own and maintain the worldwide backbone that supports the Internet. These include Sprint, Verizon, MCI (previously UUNet/WorldCom), AT&T, NTT, Level3, Century Link, and Cable & Wireless Worldwide.
true
True or False Pilot implementation is a small group of people use the new system until it is verified that it works correctly then the remaining users migrate.
true
True or False Scrum methodology, uses small teams to produce small pieces of software using a series of "sprints," or 30-day intervals, to achieve an appointed goal.
true
True or False Supply chain visibility is the ability to view all areas up and down the supply chain.
true
True or False The development phase takes all the detailed design documents from the design phase and transforms them into the actual system.
true
True or False The executive sponsor is the person or group who provides the financial resources for the project.
true
True or False The systems development life cycle (SDLC) is the overall process for developing information systems, from planning and analysis through implementation and maintenance.
true
True or False The testing phase brings all the project pieces together into a special testing environment to eliminate errors and bugs, and verify that the system meets all the business requirements defined in the analysis phase.
true
True or False The traditional waterfall methodology is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
true
