MIS TEST 3

manufacturing component

Make

IT infrastructures that can be accessed only by a single entity or exclusive group

Private Cloud

purchase upstream suppliers

Vertical Integration

Private clouds provide IT activities and applications as a service over ________.

an intranet

Considering the nature of decisions, the long-range goals and policies for growth and resource allocation isq

strategic planning.

CRM systems are ________ systems.

Extraorganizational

choice supplier component

Source

Customer Relationship Management (CRM) -Supply Chain Management (SCM) -Business Intelligence (BI) -E-Business

Extended ERP Modules

________ are/is a customer-touching CRM application.

FAQs

integrated public and private clouds that remain unique entities

Hyrbid Cloud

Each department has its own applications for its ____ ___________________

IS functions

Developing Information Systems Managing Security and Risk Managing Data

IT Services

With the ________ model, cloud computing providers offer remotely accessible servers, networks, and storage capacity.

IaaS

Work-in-process inventory

Just-in-time (JIT) inventory system

In the ________ component of SCM, supply chain managers schedule the activities necessary for production, testing, packaging, and preparation for delivery.

Make

_________ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.

OLAP

Most organizations design TPS to process transactions as soon as they occur. This is called _________.

OLTP

the strategic component

Plan

________ clouds are shared, easily accessible, multicustomer IT infrastructures that are available nonexclusively to any entity in the general public)

Public

shared, easily accessible, multicustomer IT infrastructures that are available to any entity

Public Cloud

customer order -make to order

Pull Model

forecast -make to stock

Push Model

the reverse logistics component

Return

________ is a customer-facing CRM application.

SFA

The vendor manages the most with ________.

SaaS

Auto records all components in a sales transaction process

Salesforce Automation (SFA)

Which of the following cloud computing characteristics addresses the business need to increase or decrease capacity when necessary (for example, retailers frequently need much more computational capacity on Black Friday)?

Scalability

______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant.

Sensitivity

software applications to process their data

Software-as-a-Service (SaaS)

________ was/were first introduced in the late 1970s and early 1980s.

Stand-alone PCs

Flow of materials, information, money, and services from raw material to end product delivered to customer

Supply Chain

-Telephone contact -Direct Mailings -In-store physical interaction

Traditional Customer Tough Points

Which of the following cloud computing characteristics represents the organization's ability to access its computing resources using any device?

Uses broad network access

_______ are/is NOT a statistical tool for prescriptive analytics.

data mining

In the ________ component of SCM, organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments.

deliver

You would use OLAP and DSS as statistical procedures for __________ analytics.

descriptive

__________ analytics answers the question "what has happened".

descriptive

_______ is NOT a stage in the IDC.

information

Packing, assembly, or manufacturing are ________ activities.

internal

The push model is also called ________ which means the production process begins with a ________.

make-to-stock; forecast

infrastructure to run software and store data

nfrastructure-as-a-Service (IaaS)

Batch processing occurs __________________

periodically

In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.

return

________ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.

social

In the ________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.

source

Each department or functional area within an organization has its own collection of application programs or _________.

FAIS

functional area information systems

FAIS

Stand-alone PCs were first introduced in the ________.

1970s

________ is an advantage of cloud-based ERP systems.

Access

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions.

BI

Firm collects data from transactions as they occur, placing them in batches, then processes the batches periodically

Batch Processing

-Efficient, personalized marketing, sales, and service -360 ̊ view of customer -Ability for different employees to access complete history of customer interaction

Benefits of Operational CRM Systems

combines vanilla and custom based on core and extended modules

Best of breed ERP approach

A call center is a _________.

CIC

Same as traditional PLUS -email -websites -smartphones -location info

CRM Customer Touch Points

Helps organizations plan campaigns that send the right message to the right people through the right channels

Campaign Management

________ is NOT an important technology in analytical CRM systems.

Campaign management

A type of computing that delivers convenient, on-demand, pay-as-you-go access of configurable computing resources that can be quickly and easily accessed over the Internet.

Cloud Computing

________ is a disadvantage of cloud-based ERP systems.

Control

-Financial Management -Operations Management -Human Resource Management

Core ERP Modules

________ is an advantage of cloud-based ERP systems.

Cost

functions designed specifically for that firm; can be expensive and risk

Custom ERP Approach

________ is an extended ERP module.

Customer Relationship Management

Customer Interaction Centers (CIC)

Customer Service and Support

organization's sales, field service, and customer interaction center reps interact directly with customers

Customer-facing applications

customers interact directly with these applications to help themselves

Customer-touching applications

Examples of _______ include sensitivity, what-if, and goal-seeking analyses.

DSS

the logistics component

Deliver

Distribuition

Downstream

Enterprise Resource Planning

ERP

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.

ERP II

________ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.

ERP II

Interorganizational ERP systems that provide web-enables links among a company's key business systems

ERP II Systems

esigned to correct a lack of communication among the functional area IS by integrating the FAIS through a common database -Ex. Banner

ERP Systems

Inventory replenishment •Vendor-managed inventory (VMI)

Information Sharing

Packaging, assembly, or manufacturing

Internal

Support front office business processes (directly interacting with customers

Operational CRM Systems

-Continuous 'real-time' data collection -Efficiently handle high volumes of data and large variations in those volumes -Avoid errors and downtime -Record results accurately and securely -Maintain privacy and security -Source data automation

TPS

Supports the monitoring, collection, storage, and processing of data from the org's basic business transactions

TPS

Transaction Processing System

TPS

-Batch processing -Online transaction processing (OLTP)

TPS Processing

Sourcing and procurement from external suppliers

Upstream

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

Vanilla

infrastructure and apps in a specific industry

Vertical Cloud

________ is a business strategy in which a company purchases its ________ suppliers to ensure that its essential supplies are available as soon as the company needs them.

Vertical integration; upstream

______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.

What-if

________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection.

upselling

Hardware Software Networks Databases

IT Components

platforms to develop applications

Platform-as-a-Service (PaaS)

Cloud computing has the following benefit for companies:

cost

Online Transaction Processing (OLTP) occurs __________________-

immediately

________ CRM systems are hosted by an external vendor in the vendor's data center

on-demand

Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______).

the output; inputs

Any business event that generates data worthy of being captured and stored in a database

transaction