MIS TEST 3
manufacturing component
Make
IT infrastructures that can be accessed only by a single entity or exclusive group
Private Cloud
purchase upstream suppliers
Vertical Integration
Private clouds provide IT activities and applications as a service over ________.
an intranet
Considering the nature of decisions, the long-range goals and policies for growth and resource allocation isq
strategic planning.
CRM systems are ________ systems.
Extraorganizational
choice supplier component
Source
Customer Relationship Management (CRM) -Supply Chain Management (SCM) -Business Intelligence (BI) -E-Business
Extended ERP Modules
________ are/is a customer-touching CRM application.
FAQs
integrated public and private clouds that remain unique entities
Hyrbid Cloud
Each department has its own applications for its ____ ___________________
IS functions
Developing Information Systems Managing Security and Risk Managing Data
IT Services
With the ________ model, cloud computing providers offer remotely accessible servers, networks, and storage capacity.
IaaS
Work-in-process inventory
Just-in-time (JIT) inventory system
In the ________ component of SCM, supply chain managers schedule the activities necessary for production, testing, packaging, and preparation for delivery.
Make
_________ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.
OLAP
Most organizations design TPS to process transactions as soon as they occur. This is called _________.
OLTP
the strategic component
Plan
________ clouds are shared, easily accessible, multicustomer IT infrastructures that are available nonexclusively to any entity in the general public)
Public
shared, easily accessible, multicustomer IT infrastructures that are available to any entity
Public Cloud
customer order -make to order
Pull Model
forecast -make to stock
Push Model
the reverse logistics component
Return
________ is a customer-facing CRM application.
SFA
The vendor manages the most with ________.
SaaS
Auto records all components in a sales transaction process
Salesforce Automation (SFA)
Which of the following cloud computing characteristics addresses the business need to increase or decrease capacity when necessary (for example, retailers frequently need much more computational capacity on Black Friday)?
Scalability
______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant.
Sensitivity
software applications to process their data
Software-as-a-Service (SaaS)
________ was/were first introduced in the late 1970s and early 1980s.
Stand-alone PCs
Flow of materials, information, money, and services from raw material to end product delivered to customer
Supply Chain
-Telephone contact -Direct Mailings -In-store physical interaction
Traditional Customer Tough Points
Which of the following cloud computing characteristics represents the organization's ability to access its computing resources using any device?
Uses broad network access
_______ are/is NOT a statistical tool for prescriptive analytics.
data mining
In the ________ component of SCM, organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments.
deliver
You would use OLAP and DSS as statistical procedures for __________ analytics.
descriptive
__________ analytics answers the question "what has happened".
descriptive
_______ is NOT a stage in the IDC.
information
Packing, assembly, or manufacturing are ________ activities.
internal
The push model is also called ________ which means the production process begins with a ________.
make-to-stock; forecast
infrastructure to run software and store data
nfrastructure-as-a-Service (IaaS)
Batch processing occurs __________________
periodically
In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.
return
________ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.
social
In the ________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.
source
Each department or functional area within an organization has its own collection of application programs or _________.
FAIS
functional area information systems
FAIS
Stand-alone PCs were first introduced in the ________.
1970s
________ is an advantage of cloud-based ERP systems.
Access
Analytical CRM systems provide ________ by analyzing customer behavior and perceptions.
BI
Firm collects data from transactions as they occur, placing them in batches, then processes the batches periodically
Batch Processing
-Efficient, personalized marketing, sales, and service -360 ̊ view of customer -Ability for different employees to access complete history of customer interaction
Benefits of Operational CRM Systems
combines vanilla and custom based on core and extended modules
Best of breed ERP approach
A call center is a _________.
CIC
Same as traditional PLUS -email -websites -smartphones -location info
CRM Customer Touch Points
Helps organizations plan campaigns that send the right message to the right people through the right channels
Campaign Management
________ is NOT an important technology in analytical CRM systems.
Campaign management
A type of computing that delivers convenient, on-demand, pay-as-you-go access of configurable computing resources that can be quickly and easily accessed over the Internet.
Cloud Computing
________ is a disadvantage of cloud-based ERP systems.
Control
-Financial Management -Operations Management -Human Resource Management
Core ERP Modules
________ is an advantage of cloud-based ERP systems.
Cost
functions designed specifically for that firm; can be expensive and risk
Custom ERP Approach
________ is an extended ERP module.
Customer Relationship Management
Customer Interaction Centers (CIC)
Customer Service and Support
organization's sales, field service, and customer interaction center reps interact directly with customers
Customer-facing applications
customers interact directly with these applications to help themselves
Customer-touching applications
Examples of _______ include sensitivity, what-if, and goal-seeking analyses.
DSS
the logistics component
Deliver
Distribuition
Downstream
Enterprise Resource Planning
ERP
ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.
ERP II
________ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.
ERP II
Interorganizational ERP systems that provide web-enables links among a company's key business systems
ERP II Systems
esigned to correct a lack of communication among the functional area IS by integrating the FAIS through a common database -Ex. Banner
ERP Systems
Inventory replenishment •Vendor-managed inventory (VMI)
Information Sharing
Packaging, assembly, or manufacturing
Internal
Support front office business processes (directly interacting with customers
Operational CRM Systems
-Continuous 'real-time' data collection -Efficiently handle high volumes of data and large variations in those volumes -Avoid errors and downtime -Record results accurately and securely -Maintain privacy and security -Source data automation
TPS
Supports the monitoring, collection, storage, and processing of data from the org's basic business transactions
TPS
Transaction Processing System
TPS
-Batch processing -Online transaction processing (OLTP)
TPS Processing
Sourcing and procurement from external suppliers
Upstream
With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.
Vanilla
infrastructure and apps in a specific industry
Vertical Cloud
________ is a business strategy in which a company purchases its ________ suppliers to ensure that its essential supplies are available as soon as the company needs them.
Vertical integration; upstream
______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.
What-if
________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection.
upselling
Hardware Software Networks Databases
IT Components
platforms to develop applications
Platform-as-a-Service (PaaS)
Cloud computing has the following benefit for companies:
cost
Online Transaction Processing (OLTP) occurs __________________-
immediately
________ CRM systems are hosted by an external vendor in the vendor's data center
on-demand
Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______).
the output; inputs
Any business event that generates data worthy of being captured and stored in a database
transaction