MIS352 Chapter 11 study guide

About ________ percent of the United States GDP is produced by the knowledge and information sectors. 15 25 65 55 85

55%

Which of the following is a computer-based system that attempts to emulate human behavior? LMS Neural networks AI technology Genetic algorithms Fuzzy logic

AI technology

Which of the following is the last step in the knowledge management value chain? Store Apply Feedback Disseminate Acquire

Apply

Which of the following is a type of intelligent technique? Digital asset management CAD VRML Case-based reasoning LMS

Case-based reasoning

Which of the following are the three major types of knowledge management systems? Enterprise-wide knowledge management systems, KWS, and intelligent techniques DBMS, DSS, and ECM CRM, SCM, and CAD COPs, ECM, and MIS MIS, DSS, and TPS

Enterprise-wide knowledge management systems, KWS, and intelligent techniques

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use which of the following? CAD system Intelligent agent Fuzzy logic Genetic algorithm VR system

Intelligent Agent

Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called: COPs. KWS. wikis. enterprise-wide knowledge management systems. LMS.

KWS

Which of the following has a large number of sensing and processing nodes that continuously interact with each other? Neural network Expert system CBR Fuzzy logic system Genetic algorithm

Neural Network

Which of the following would not be considered semistructured knowledge? Voice mail E-mail Brochures Request for proposals Videos

Request for proposals

Fuzzy logic is a type of: business intelligence. CBR. data mining. an intelligent technique. a neural network.

an intelligent technique

Genetic algorithms: do not work for most problems. are based on logic. seek to emulate a human expert's way of solving problems. develop solutions to particular problems using inheritance, crossover, and mutation. represent knowledge as groups of characteristics.

develop solutions to particular problems using inheritance, crossover, and mutation

All of the following are considered to be knowledge workers except: engineers. executives. architects. designers. researchers.

executives

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession. True False

false

Expert systems are the primary tools used for knowledge discovery. True False

false

Expertise is thought to be the collective and individual experience of applying knowledge to the solution of problems. True False

false

For a firm, organizational resources are unnecessary to transform data into knowledge. True False

false

Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model's own mistakes. True False

false

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets. True False

false

VRML requires the use of a powerful server as well as large amounts of bandwidth. True False

false

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is: expert system. AI. CBR. fuzzy logic. a neural network.

fuzzy logic

All of the following are intangible assets of a firm except its: unique business processes. knowledge. reputation. brand. information systems.

information systems

Apple's Siri application is an example of: intelligent agents. AI. neural networks. machine learning. CBR.

intelligent agents

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods? Neural networks Fuzzy logic Genetic algorithms CBR Intelligent agents

intelligent agents

Which of the following does not describe the dimensions of knowledge in a firm? It is intangible. It is subject to the laws of diminishing returns. It is a cognitive event involving mental models. It is enmeshed in a firm's culture. It is contextual and applicable only in relevant situations.

it is subject to the laws of diminishing returns

Changing organizational behavior by sensing and responding to new experience and knowledge is called: change management. knowledge leveraging. the knowledge value chain. machine learning. knowledge management.

machine learning

________ is the study of how computer programs can improve their performance without explicit programming. Intelligent techniques Machine learning Neural networks COP Genetic algorithms

machine learning

The terms used in a fuzzy logic system to describe imprecise states or conditions are referred to as: neural networks. tags. membership functions. inference engines. taxonomies.

membership functions

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. CAD neural network inference engine expert system genetic algorithm

neural network

CAD workstations: allow groups to work together on documents. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. facilitate employee learning. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organizations.

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

The text defines ________ as expertise of organizational members that has not been formally documented. data tacit knowledge information wisdom experience

tacit knowledge

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed. KWS taxonomy enterprise-wide knowledge management system COP Intelligent technique

taxonomy

The model of human knowledge used by expert systems is referred to as: CBR. the knowledge base. a neural network. expert AI VRML.

the knowledge base

Expert systems are typically used in business in discrete, highly structured decision-making situations. True False

true

Hybrid AI applications are being implemented in home appliances, such as washing machines. True False

true

Structured knowledge is explicit knowledge that exists in formal documents and formal rules. True False

true

Today's 3-D printers can create objects out of human cartilage. True False

true

Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images? VRML LMS CAD AR KWS

AR

All of the following are typical components or capabilities of an ECM system except: tagging tools. AR tools. communication tools. knowledge portals. digital asset management.

AR tools

What is meant by the statement "knowledge is sticky"? Knowledge is difficult to replace. Knowledge is hard to move. Knowledge works only in certain situations. Knowledge is universally applicable. Knowledge is intangible.

Knowledge is hard to move

Expert systems: share characteristics with mainframe computing. are used for knowledge discovery. are capable of solving wide ranges of problems. are based on DO WHILE rules. lack the general intelligence of human beings.

Lack the general intelligence of human beings

Forward chaining is: a strategy for searching the rule base in an expert system that begins with information entered by the user. a strategy for searching the rule base in an expert system that begins with a hypothesis. the programming environment of an expert system. a method of organizing expert system knowledge into chunks. a programming algorithm used to create a virtual world using VRML.

a strategy for searching the rule base in an expert system that begins with information entered by the user.

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of: knowledge culture. organizational and management capital. knowledge discovery. knowledge. organizational routine.

organizational and management capital

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. Unstructured Management Tacit Explicit Structured

structured

CAD and VRML are both types of KWS. True False

True

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules. True False

True

Knowledge is "sticky" and not easily moved. True False

True