MISY Multiple choice
What does the acronym, CpH stand for?
Cost per Hire
An ERP system for a large company will cost ____, including software, training, and implementation
$50-500 million
The complex software and hardware required for ERP systems was not available until the
1990's
R/3's design incorporates ____________________, which means that R/3 designers choose the best, mostefficient ways in which business processes should be handled.
Best practices
SAP's internal programming language is ____________________.
ABAP
SAP's internal programming language is called:
ABAP
When purchasing a computer, the functional area responsible for handling the financial help for purchasing that computer is
Accounting and Finance
Which financial statement shows account balances such as, cash held, amounts owed to the company bycustomers, the cost of raw materials and finished goods inventory?
Balance sheet
To record employee working times, SAP ERP uses ____.
CATS (cross application time sheets)
For Fitter Snacker, the sum of direct materials, production overhead, and direct labor is the ____.
COGM - cost of goods manufactured
The ____ system communicates with SAP ERP, BW, and APO systems in developing and executing its plans
CRM
In an ERP system, all modules access the ____________________.
Central Database
After a company chooses its major modules, it chooses from an assortment of ____________________ options
Configuration
After a company chooses the modules they want to implement, they must decide on about ____ options,which allow the customer to customize the modules to fit their business to some extent.
Configuration
Which business function is performed by Accounting and Finance?
Cost and allocation control
What kind of software can give top management an overview of a company's complete relationship with a customer?
Customer Relationship Management Software
The goal of ____________________ is to provide a "single face to the customer."
Customer Relationship Management software (CRM software)
Information systems that can be designed so that functional areas of operation share data are called:
Integrated information systems
In the 1980s, ____, the technology that holds data in an organized fashion, existed for ERP development.
DBMS
The technology to hold data in an organized fashion, and to retrieve that data easily, is the
DBMS
The statistical and logical analysis of large sets of transaction data is called: ANALYSIS OF LARGE SETS
Data Mining
The statistical and logical analysis of large sets of transaction data is known as ____________________.
Data Mining
Each transaction in SAP ERP gets its own unique number. This is known as: ____.
Document flow
In SAP ERP, the history of a transaction (such as a sales order) can be researched by looking at its ____.
Document flow
____ is the conducting of business over the Internet.
E-Commerce
____________________ is the conducting of business over the Internet.
E-commerce
The direct computer-to-computer exchange of standard business documents is known as
EDI
____________________ is the direct computer-to-computer exchange of standard business documents
Electronic data interchange (EDI)
____________________ programs are core software used by companies to coordinate information inevery area of the business
Enterprise Resource Planning (ERP)
The SAP ERP system evaluates the input data to payroll and notes any discrepancies in a(n) ____
Error Log
Which R/3 module records transactions in the general ledger?
FI
SAP's ERP helps the administration of employees taking time off under a government act that allowscompensation for family and medical problems. This act, passed in 1993, is the ____.
FMLA
Which of the following outputs would emerge from the Accounting and Finance functional area?
Financial Reports
A graphical representation of a business process is known best as a ____.
Flowchart
With ____________________, the R/3 system automatically checks all facilities and determines the mostcost- efficient facility to use to meet the customer's request in terms of ordering and delivering goods.
Global ATP (Global Available-To-Promise)
Beyond the simple tools of flowcharting, a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
Hierarchical modeling
The job of managing salary benefits provided to each employee and confirming that the proper benefitsare disbursed to new and current employees falls under the ____ department.
Human Resources
Which functional part of the organization communicates changes in salaries, benefits and policies toemployees?
Human Resources
The tasks associated with managing a company's workforce is now known as ____.
Human capital management
What are the computers, people, procedures, and software that store, organize, and deliver information inan organization?
Information Systems (IS)
An ____________________ includes the computers, people, procedures, and software that store,organize, and deliver information.
Information systems (IS)
Information systems designed so that functional areas share data are called ____________________.
Integrated information systems (integrated IS)
Any business events that occur between companies and their subsidiaries are known as
Intercompany transactions
A make-to-stock production system is one where:
Items are made for inventory in anticipation of sales orders
The two key pieces of information for a cost analysis is the direct material and the direct ____.
Labor
Old information and computer systems are known as
Legacy Systems
Old systems are known as ____________________.
Legacy Systems
____________________ refers to the process of determining production quantities (for raw materials produced in-house) and order quantities (for purchased items).
Lot sizing
What is the production plan for all finished goods?
MPS - master production schedule
In the following figure, what is D?
MRP
____ software allows a plant manager to plan production and raw materials requirements by working backward from the sales forecast.
MRP
____________________ software allows a plant manager to plan production and raw materials requirements by working backward from the sales forecast.
MRP
What process answers the question "What do we need to order to produce the product, and when do we need to order these raw materials?"
MRP - materials requirements planning
When purchasing a computer, the functional area responsible for technical support is
Marketing and Sales
Software ____ are individual programs that can be purchased, installed, and run separately, but extract data from the common database.
Modules
The observation that the number of transistors built onto a computer chip doubles every 18 months is known as:
Moore's Law
____________________ states that the number of transistors on a computer chip doubles every 18months.
Moore's Law
In value analysis, which of the following activities should be eliminated?
No value
What metric tracks the number of times a supplier meets the agreed upon delivery date?
On-time performance
In ____________________, third-party software companies are encouraged to develop add-on software products that can be integrated with existing software
Open architecture
When third party software companies are able to write software to integrate with an ERP system, it is said to have:
Open architecture
SAP's biggest competitor is ____________________.
Oracle
____ is SAP's biggest competitor.
Oracle
The SAP ERP system allows users to define various ways to group customers and sales people. These groups are called ____.
Organizational structures
____ are often allocated based on total machine hours or total labor hours
Overhead costs
Which of the following modules in SAP ERP maintains production information.
PP
The process of determining each employee's pay is called a ____.
Payroll Run
Bumpy rollouts of ERP systems are usually caused by:
People problems
Which ERP package is a popular software choice for managing human resources and financial activitiesat universities?
PeopleSoft
Which of the following is an input to the Marketing and Sales functional area?
Per-unit Cost
Which of the following is an input to HR?
Personnel forecasts
When doing process mapping, one of the most important tasks is to define the ____. These define whichactivities are to be included in the process.
Process boundaries
Another name for an income statement is a ____.
Profit and Loss
In the sales order process, there is a number used in the SAP ERP sales order that in a paper processwould be pre-printed on the sales document, usually in sequential number order. It's assigned by the customer to the sales order. What is this number?
Purchase Order Number
An assessment of an investment's project value that is calculated by dividing the value of the project's benefits by the value of the project's cost is known as a(n) ____________________.
ROI
One assessment of a project's value is calculated by the:
ROI (Return on Investment)
In value analysis, which of the following activities is defined as value for which the customer is willing to pay?
Real Value
Examples of the business function that happens in the human resource area of operation would be
Recruiting and hiring Training Payroll Benefits Government compliance
The parts of an employee's pay that is comprised of base pay, bonuses, gratuities, overtime, sick pay , andvacation allowances are known as ____.
Remuneration elements
In an ERP system, the balance sheet and P&L statements are: ____.
Reports
____ are skills or abilities associated with a position, while ____ are skills or abilities associated with aspecific employee.
Requirements, qualifications
Which R/3 module records sales orders?
SD
To avoid stockouts, manufacturers might carry extra raw materials known as ____________________.
Safety stock
____ results in management overinvesting in extra raw materials
Safety stock
The prediction of future sales is the ____________________.
Sales Forecast
The order of the steps in the SAP R/3 production planning process are:
Sales Forecasting, Sales and Operations Planning, Demand Management, MRP
This software can automatically route customers who contact the company to a sales representative. Companies can use this software to forecast customer needs.
Sales force automation
Analyses that attempt to predict the future sales of a product are called:
Sales forecasts
An outgrowth of the ____ (referenced in Chapter 5) is that companies must account for the expected coststhat occur as a result of long-term incentives such as the exercising of stock options.
Sarbanes-Oxley Act
When a piece of equipment's capacity is exceeded, its capacity can be increased by adding new hardware. This is commonly known as:
Scalability
When the network's capacity can be expanded by the addition of a server, it's called ____________________.
Scalability
What is the name of the group of candidates selected to be interviewed by Fitter Snacker for a particular position? For example, assume 20 applicants applied and only 3 were selected to be interviewed.
Short list
Individual information systems for each functional area in a company are known as
Silos
The costs it normally takes to manufacture a product, which is calculated from historical costs and anychanges from that, are known as:
Standard Cost
A shortfall of raw materials is known as a ____________________.
Stockout
When manufacturing runs out of raw material, it's known as a(n
Stockout
A plan for replacing key employees is known as a ____
Succession plan
Which of the following is a functional area of operation?
Supply Chain Management
A deployment flowchart is also known as a ____.
Swimlane flowchart
SAP is the abbreviation for ____________________.
Systems Analysis and Program Development
Assume a company records its transactions in an ERP system. On the shop floor, a production run has just been finished and the finished goods are transferred to the warehouse for storage. What would a likelyway be to tell the ERP system about this event?
The bar codes on the goods are scanned as they enter the warehouse. The datagenerated is passed to the ERP database electronically.
What is the advantage to credit management in SAP ERP
The data is in real-time
In February 2007, a federal appeals court approved class-action status for a discrimination lawsuit brought by seven women against the retailer, ____
WalMart
What are software that enables systems to exchange data without complicated software links?
Web Services
Which of the following module in SAP is a set of tools that can automate the activities in SAP ERP?
Workflow
Which software program automates the execution of business processes?
Workflow
In detailed production scheduling, longer production runs of a particular product:
a. Increase the available capacity by reducing the frequency of setups. b. Increases finished goods inventory levels.
An unexpected increase in product demand can lead to:
a. A depletion of finished goods inventories b. A depletion of raw materials inventories c. Increased overtime and transportation expenses d. Both a and b *e. All of the above*
Which of the following is a benefit to running an ERP system?
a. Global integration b. Elimination of updating and repairing multiple systems c. Capability to manage operations, not just monitor them *d. All of the above are benefits*
What is the source of Fitter Snacker's problems with Human Resources?
a. Inaccurate information b. Out-of-date information c. Inconsistent information *d. All of the above*
Which of the following are benefits to CRM?
a. Lower costs b. Higher revenue c. Improved strategy and performance measurement *d. All of the above*
Today's managers are beginning to think in terms of business process. A business process cuts across which functional areas of operation?
a. Marketing and Sales b. Supply Chain Management c. Accounting and Finance d. Human Resources *e. All of the above*
A collection of activities that takes one or more kinds of input and creates an output that is of value to thecustomer is called a ____________________.
business process
A specialized database used for data analysis purposes is called a: ____.
data warehouse
In SAP ERP the electronic evidence of a transaction is called a ____.
document
With a properly configured and managed ERP system, there are direct links between the company's ____________________ and individual transactions that make up the statements, so that fraud and abuse can be detected more easily.
financial statements