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The adage "happy workers are productive workers" can be commonly heard from managers. Based on the evidence, do you agree that this is an accurate description of the relationship between job satisfaction and job performance?

Yes, job satisfaction and performance are correlated, but there are other attitudes and characteristics to consider as well.

Desiree volunteered to pack meals for a donation to individuals displaced by a recent hurricane. Desiree engaged in ________ behavior.

prosocial

Frankie is part of her company's peer mediation program. She leads the parent-teacher organization for her kid's school. Frankie also joins marches and protests for causes ranging from minimizing gun violence to reforming campaign finance procedures. Frankie exhibits

prosocial motivation.

Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?

stereotyping

Fernanda, a hiring manager for a paper company, does not expect Juwon, a recent college graduate, to have much knowledge about how paper is made. Thus, Fernanda asks Juwon only a few basic questions during his interview. As a result, Fernanda leaves the interview believing that Juwon does not know enough to be hired for the job. This is an example of

the Pygmalion effect.

The self-management dimension of emotional intelligence is described as

the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

emotional stability

Coworkers Felipe and Cole had an altercation at work. Althea, the HR manager, wants to conduct an investigation that includes interviewing both employees as well as any witnesses. However, company policy dictates that Althea fire both Felipe and Cole immediately. Althea is experiencing

cognitive dissonance.

Employers can look for high ________ scores to specifically hire workers who perform well, are liked by their supervisors, and are resilient.

conscientiousness

If you have a(n) ________, you believe you control your own destiny.

internal locus of control

Research has supported links between emotional intelligence (EI) and a host of desirable job outcomes. What is EI?

EI is the ability to monitor your and others' feelings and to use this information to guide your thinking and actions.

How is workplace stress related to work outcomes?

Increases in alcohol and illicit drug use are typically associated with lower levels of stress.

Neveah, a manager, senses that her employee Akeno has low self-esteem. Which of the following might Neveah implement in her attempt to raise Akeno's self-esteem?

Neveah should remind Akeno that he is dependable and always makes the customers feel welcome.

Which of the following is accurate in regard to self-esteem?

People with high self-esteem are more likely to be independent thinkers with positive thoughts.

________ occurs when we form an impression of an individual based on a single trait.

The halo effect

The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.

affective

Emmanuel thrives when he is assigned to projects that are mostly self-directed. He can be trusted to work on the project independently and check in with his supervisor as needed. Emmanuel also prefers to be paid incentives for quality work. Emmanuel likely has

an internal locus of control.

Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should

assign Maggie to a highly structured job requiring greater compliance.

The interdisciplinary field of organizational ________ gives managers the information they need to understand, and to predict, employees' behaviors at work.

behavior

The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

behavioral

To build her employees' resilience, Civia is instituting ________, such as redesigning jobs and offering career counseling.

buffers

The statement "Deka is slow to return phone calls" reflects the ________ component of an attitude.

cognitive

Ash Out, a chimney cleaning service, wants to hire folks who will perform high-quality work with limited direct supervision. Which combination of personality traits are associated with strong performance and motivation?

conscientiousness and extroversion

Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

extroversion.

Justyne is valued by her organization as a high-utility employee who can answer the phones, greet customers, handle billing questions, operate the manufacturing equipment, and be a quality checker. Because she is competent in so many areas, Justyne is frequently moved around the company to wherever she is needed that day. It is likely that Justyne has high

generalized self-efficacy.

Because Allison is assertive, cheerful, and sociable, she would likely rate

high on extroversion

Cambria is a renowned artist whose sculptures and paintings have been displayed in the fanciest art galleries. Journalists who cover arts and culture describe Cambria as creative, innovative, and immersed in the world around her. It is likely that Cambria would score

high on openness to experience.

Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a ________ level of ________.

high; conscientiousness

After Camila reported three of her coworkers for making lewd jokes, her hours were cut to below half-time and she was moved to a night shift. Camila's situation is an example of which barrier to managing diversity?

hostile work environment

According to Festinger, how people deal with cognitive dissonance depends on

importance, control, and rewards.

Stark Industries was just rated number one for job satisfaction by a national surveying company. The report cited that employees at Stark Industries had strong ________, which we would expect based on published job satisfaction research.

job involvement and low tardiness

Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has low

job satisfaction.

Although he is a skilled mechanic, others in the auto shop regard Lorne as being aloof, suspicious, and easily irritated. Lorne's personality could be described as

low on agreeableness.

Based on the Management in Action case, overworked Away employees who couldn't keep up by answering messages immediately, even late at night or on weekends, would receive a public reprimand on Slack, worsening their mental state. Based on what you know about stress and performance, what is the most likely outcome of this workplace environment?

low performance due to burnout

Dedicated, cooperative, and intelligent are ________ that describe Latonya.

personality traits

After years of success as an Olympic pole-vaulter, Yelena is starting a new career in the marketing department for a consumer electronics manufacturer. Because of her athletic notoriety, her boss expects she will be smart, likable, and a hard worker. Yelena's new boss is exhibiting

the halo effect.