MNGT 301 || Chapter 14 - Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Jon's employees have a lot of personal respect and admiration for him. As a result, they are very loyal to him. This is an example of ______ power. Multiple choice question. expert legitimate referent reward

referent

At the completion of a long project, Aileen gives her assistant a day off with pay to acknowledge all of his hard work. This is an example of ______ power. Multiple choice question. referent reward expert coercive

reward

Power that results from managers' authority to give subordinates bonuses or other incentives for doing a good job is ______ power. Multiple choice question. coercive legitimate reward referent

reward

What are key behaviors for transformational leaders? (Choose every correct answer.) Multiple select question. Inspirational motivation Individual consideration Emphasis on authority Focus on productivity Intellectual stimulation Idealized influence

Inspirational motivation Individual consideration Intellectual stimulation Idealized influence

Conscious efforts to affect and change behaviors in others are known as ______ tactics. Multiple choice question. power change influence behavioral

influence

Leaders who exhibit ______ leadership behavior focus on clarifying tasks and setting goals to maximize output and efficiency. Multiple choice question. relationship-oriented initiating-structure value-based consideration

initiating-structure

The ability to influence employees to voluntarily pursue organizational goals is referred to as ______. Multiple choice question. power leadership control management

leadership

As shift supervisor, Cassandra developed the schedule for the day, indicating which of her staff would be doing which job. The staff follows this schedule because of Cassandra's ______ power. Multiple choice question. expert reward legitimate referent

legitimate

Mycah complains to her boss about working overtime by saying, "I don't see why I have to finish this project tonight." Her boss responds, "Because I'm the boss and I say so, that's why." Mycah's boss is displaying ______ power. Multiple choice question. referent legitimate expert reward

legitimate

What type of organizational culture is more likely to foster transformational leadership? Multiple choice question. Rigid Hierarchical Adaptive Bureaucratic

Adaptive

Mike half-jokingly calls Deb the "tax goddess" at work because she knows more about the tax implications of investments than anyone else in the office. What kind of power does Deb have? Multiple choice question. Coercive Legitimate Reward Expert

Expert

True or False: Socialized power occurs when power is directed at helping oneself as a way of achieving one's own selfish ends.

False

Which leadership models are situational approaches? (Choose every correct answer.) Multiple select question. House's path-goal model Transformational leadership model Fiedler's contingency model Charismatic leadership model

House's path-goal model Fiedler's contingency model

What behaviors are considered to be abusive supervision? (Choose every correct answer.) Multiple select question. Ignoring subordinates Public humiliation Punishment for poor job performance Shouting and insults

Ignoring subordinates Public humiliation Shouting and insults

Which of the following are among the nine most common influence tactics? (Choose every correct answer.) Multiple select question. Inspirational appeals Rational persuasion Nagging Premack's principle Consultation

Inspirational appeals Rational persuasion Consultation

Which of the following are common types of power used by leaders within an organization? (Choose every correct answer.) Multiple select question. Legitimate Coercive External Hostile Reward

Legitimate Coercive Reward

A ______-control situation is one in which a leader's decisions cannot produce predictable results because he or she cannot really influence outcomes. Multiple choice question. moderate high no low

low

Transformational leaders have high ethical standards and also ______. Multiple choice question. will pursue a goal with no care for the consequences make sacrifices for the greater good are easily distracted by other tasks know when to be unethical

make sacrifices for the greater good

Power directed at helping others, as opposed to helping oneself, is known as ______ power. Multiple choice question. socialized legitimate expert coercive

socialized

Monique has a low opinion of certain employees under her supervision. She often loudly proclaims that they are stupid. Sometimes she loses her temper and screams at them. Which words describe her behavior? (Choose every correct answer.) Multiple select question. Abusive Empowering Inappropriate Illegal

Abusive Inappropriate

In what ways do transformational leaders inspire trust in their followers? (Choose every correct answer.) Multiple select question. Being consistent Refusing to make sacrifices Changing their values to suit others Being persistent

Being consistent Being persistent

What type of leadership represents normatively appropriate behavior that focuses on being a moral role model? Multiple choice question. Transactional Ethical Empowering Consideration

Ethical

True or false: Leadership is a narrow term that only refers to formal positions such as CEO and CFO.

False

If a supervisor acts in an aggressive, disrespectful way toward employees, how are the employees likely to respond? (Choose every correct answer.) Multiple select question. Feel less satisfied with their jobs Make more of an effort to be good citizens at work Engage in deviant behavior at work Feel depressed

Feel less satisfied with their jobs Engage in deviant behavior at work Feel depressed

Which factors influence transformational leaders? (Choose every correct answer.) Multiple select question. Organizational culture Individual characteristics Task requirements Rewards

Organizational culture Individual characteristics

Which leadership model states that successful leaders help followers by tying meaningful rewards to goal accomplishment, reducing barriers to achieving those goals, and providing subordinates with support? Multiple choice question. Contingency leadership Path-goal leadership Transformational leadership Servant leadership

Path-goal leadership

What is the term for power directed at helping yourself and furthering your own ends rather than those of others or the organization? Multiple choice question. Influence Authority Personalized power Socialized power

Personalized power

Which of the following are forms of task-oriented leadership behaviors? (Choose every correct answer.) Multiple select question. Charismatic leadership Production-centered leadership Initiating-structure leadership Transformational leadership

Production-centered leadership Initiating-structure leadership

Which of the following are aspects of considerate leader behavior? (Choose every correct answer.) Multiple select question. Promotes social interactions Positions the leader as the most important Encourages identification with the team Emphasizes tasks over people Creates mutual respect

Promotes social interactions Encourages identification with the team Creates mutual respect

The employees at the shipping warehouse have a set of routines that they follow every day. Their job is outlined in detail, and the process of fulfilling orders that come in is easily understood. Which aspect of situational control does this represent? Multiple choice question. Task structure Position power Personalized power Leader-member relations

Task structure

Which environmental factors are identified in the path-goal leadership theory? (Choose every correct answer.) Multiple select question. Task structure Work group dynamics Position power Leader-member relations

Task structure Work group dynamics

Kendra is the type of transformational leader who provides motivation by offering a vision that inspires and energizes her staff. Kendra is an example of a ______ leader. Multiple choice question. transactional charismatic servant task-oriented

charismatic

Some managers use ______ power to punish their subordinates through verbal or written reprimands, fines, or, in extreme situations, terminations. Multiple choice question. expert referent reward coercive

coercive

Steve docks an employee's pay when he comes in late for work for the second time in a week. Steve is demonstrating ______ power. Multiple choice question. expert coercive referent reward

coercive

Employees' belief that they have some degree of control over their work is referred to as ______. Multiple choice question. ethical enhancement psychological empowerment referent power e-leadership

psychological empowerment

By communicating an organization's opportunities and strengths, as well as its weaknesses and threats, transformational leaders encourage a sense of ______ among their employees. Multiple choice question. camaraderie trust resentment purpose

purpose

According to Fiedler, the dimension of situational control referred to as task ______ is the extent to which subordinates perform unambiguous, easily understood, routine tasks. Multiple choice question. definition power rigidity structure

structure

Leaders who focus on ______ leadership behaviors attempt to ensure that people, equipment, and other resources are used efficiently and effectively to accomplish the organization's mission. Multiple choice question. task-oriented participative behavior-oriented delegative

task-oriented

Nicole runs a "tight ship" in her department. She expects her staff to follow the rules and procedures and is hands-on when it comes to making sure that the organization's production and productivity goals are met. Nicole would best be described as displaying ______ behaviors. Multiple choice question. task-oriented relationship-oriented passive transformational

task-oriented

What factors increase the likelihood that a supervisor will treat subordinates in an abusive way? (Choose every correct answer.) Multiple select question. Having a self-aware personality Aggressive norms within the organization Abusive role models The Dunning-Kruger effect

Aggressive norms within the organization Abusive role models

Why do some supervisors become abusive toward subordinates? (Choose every correct answer.) Multiple select question. Aggressive parents A sense of psychological entitlement Machiavellianism Followers who are independent

Aggressive parents A sense of psychological entitlement Machiavellianism

Which characteristics are associated with leaders rather than with managers? (Choose every correct answer.) Multiple select question. Putting customers first Being charismatic Inspiring others Being conscientious Managing resources Being a visionary

Being charismatic Inspiring others Being a visionary

Deb is frustrated because, although she assigns responsibilities to members of her staff, the human resource director makes any final decisions about staff bonuses. Which aspect of situational control is causing Deb's frustration? Multiple choice question. Leader-member relations Task structure Task orientation Position power

Position power

Conrad and his wife, Olivia, are both managers at different companies. While Conrad prefers to allow his team to make decisions and come up with their own processes for completing tasks, Olivia prefers to tell her staff how to approach a project and who should be responsible for what. Each has a unique style, and both are effective. They both demonstrate the ______ leadership approach. Multiple choice question. servant behavioral transactional task

behavioral

Which leadership approach asserts that leadership behavior varies across a wide number of leadership styles, ranging from take-no-responsibility leadership to transformational leadership? Multiple choice question. Short-range Full-range Overarching Top-down

Full-range

Which leadership approach suggests that leadership behaviors vary along a continuum of leadership styles, from passive through transactional to transformational? Multiple choice question. Servant Charismatic Path-goal Full-range

Full-range

According to Fiedler's contingency leadership model, which component of situational control is deemed as the most important? Multiple choice question. Task structure Position power Work orientation Leader-member relations

Leader-member relations

Within situational control, the extent to which a manager has or does not have the support, loyalty, and trust of the work group is known which of the following? Multiple choice question. Task orientation Task structure Position power Leader-member relations

Leader-member relations

What are the dimensions of situational control identified by Fiedler's contingency leadership model? (Choose every correct answer.) Multiple select question. Leader-member relations Task structure Socialized behavior Path-goal guidance Position power

Leader-member relations Task structure Position power

Which leadership model holds that an effective leader makes desirable rewards available to workers and increases workers' motivation by clearly outlining the behavior that will help them achieve those goals and rewards? Multiple choice question. Transformational leadership Path-goal leadership Leader-member exchange (LMX) Contingency leadership

Path-goal leadership

How do employees tend to react to a supervisor who behaves in a hostile, aggressive way? Multiple choice question. They become more likely to engage in the organization's citizenship behaviors. They work harder and improve their job performance. They feel emotionally exhausted. They try harder to behave in appropriate, productive ways at work.

They feel emotionally exhausted.

What approaches to challenges do transformational leaders often inspire in their employees? Multiple select question. To seek tried-and-true solutions To conduct business as usual To view problems as personal challenges To question the status quo

To view problems as personal challenges To question the status quo

Tyrone's management style could best be described as the "carrot or the stick" approach. If his subordinates perform to expectations, he will reward them; if their performance falls short of expectations, he will punish them. Which leadership style does this describe? Multiple choice question. Transformational Cognitive Charismatic Transactional

Transactional

What type of leader excites passion, inspiring and empowering people to look beyond their own self-interest? Multiple choice question. Situational Servant Transformational Transactional

Transformational

Which type of leader transforms employees to pursue organizational goals over self-interest? Multiple choice question. Charismatic Leader-member exchange Transactional Transformational

Transformational

Ethical leadership encourages which of the following? (Choose every correct answer.) Multiple select question. Worker motivation Job stress Job satisfaction Intention to quit

Worker motivation Job satisfaction

Which approach to leadership asserts that a leader's effectiveness depends on the situation at hand? Multiple choice question. Contingency Servant Full-range Transactional

Contingency

If a manager wants to increase the psychological empowerment of employees, what would "leading for progress" involve? Multiple choice question. Supporting and coaching employees Delegating meaningful tasks Inspiring and modeling desirable behaviors Monitoring and rewarding employees

Monitoring and rewarding employees

How do transformational leaders encourage growth among subordinates? (Choose every correct answer.) Multiple select question. Less responsibility Work too challenging to handle One-on-one mentoring Empowerment

One-on-one mentoring Empowerment

How can an organization prevent or deal with abusive supervisors? (Choose every correct answer.) Multiple select question. Teach employees and supervisors to recognize abusive behavior. Protect employees from retaliation for complaining about hostile supervisors. Encourage employees to learn how to tolerate aggressive supervisors. Implement policies that specify unacceptable behaviors.

Protect employees from retaliation for complaining about hostile supervisors. Teach employees and supervisors to recognize abusive behavior. Implement policies that specify unacceptable behaviors.

Which of the following are relationship-oriented leadership behaviors? (Choose every correct answer.) Multiple select question. Providing career advice Empowering employees to make decisions Urging employees to produce as much as possible Acting as a mentor

Providing career advice Empowering employees to make decisions Acting as a mentor

Brandon has earned the trust and respect of his staff by consistently modeling the positive behaviors he expects from them. What type of power does this describe? Multiple choice question. Coercive Referent Expert Reward

Referent

What type of leadership is primarily concerned with leaders' interactions with their subordinates and is aimed at enhancing the creation of a positive, nurturing work environment? Multiple choice question. Relationship-oriented Job-centered Transactional Task-oriented

Relationship-oriented

Which leadership approach focuses on providing increased service to others rather than to the leader? Multiple choice question. Transactional Leader-member exchange Charismatic Servant

Servant

What type of leader is described as a humble, giving person who wants nothing in return but to see other people succeed? Multiple choice question. Transactional leader Charismatic leader Servant leader Transformational leader

Servant leader

According to Fiedler's contingency leadership model, the amount of influence a manager has in the immediate work environment is known as what? Multiple choice question. Personalized power Socialized power Conditional control Situational control

Situational control

If a manager wants to increase the psychological empowerment of employees, what would "leading for competence" involve? Multiple choice question. Supporting and coaching employees Monitoring and rewarding employees Delegating meaningful tasks Inspiring and modeling desirable behaviors

Supporting and coaching employees

A manager who exhibits ______ leadership behavior will pay more attention to production costs than employee morale. Multiple choice question. initiating-structure transformational charismatic employee-centered

initiating-structure

The ability to gather human, informational, and other resources to get something done is ______. Multiple choice question. authority power status leadership

power

According to Fiedler's contingency leadership model, situations in which leaders' decisions produce predictable results because they can influence work outcomes are characterized as ______-control situations. Multiple choice question. high restricted low moderate

high

Repeated verbal and nonverbal hostility toward a subordinate is called ______. Multiple choice question. Machiavellianism abusive supervision passive aggression coercive power

abusive supervision

The right to perform or command that comes with a supervisor's job is ______. Multiple choice question. authority power influence leadership

authority

"Let me share a vision that transcends us all" is the message of a(n) ______ leader. Multiple choice question. universal egalitarian charismatic passive

charismatic

Leader behavior that is focused primarily on group members' needs and desires and is directed at creating mutual respect or trust is referred to as ______ leader behavior. Multiple choice question. job centered consideration directive initiating structure

consideration

Fiedler's ______ leadership model is determined by whether a leader's style is task-oriented or relationship-oriented and if that style is effective for the situation at hand. Multiple choice question. goal-setting transactional contingency transformational

contingency

The situational approach to leadership is also known as the _____ approach. Multiple choice question. personal public behavioral contingency

contingency

Trina is the "go-to gal" when anyone in the office has problems with the computer system. She knows more about the system than anyone else, and no matter what the problem is, she can fix it. Trina has ______ power. Multiple choice question. legitimate reward referent expert

expert

Transformational leaders are known for encouraging their subordinates to ______. Multiple choice question. learn and leave stay and be complacent question and take over grow and succeed

grow and succeed

Richard's use of power is directed toward helping himself rather than helping others. This is an example of ______ power. Multiple choice question. socialized reward contingent personalized

personalized

Within situational control, the power to make work assignments and reward and punish is called ______ power. Multiple choice question. expert referent incentive position

position

Legitimate, reward, coercive, expert, and referent are five sources of _____ that leaders may draw on. Multiple choice question. power punishment authority reinforcement

power

Leadership that focuses on clarifying employees' roles, explaining task requirements, and providing rewards or punishments based on performance is called ______ leadership. Multiple choice question. consideration transactional initiating-structure empowerment

transactional

Transactional leaders try to get people to do ordinary things, while ______ leaders attempt to get people to do exceptional things. Multiple choice question. transnational transformational reactional relational

transformational

Which approach to leadership attempts to determine the actions and behaviors that effective leaders engage in when interacting with others? Multiple choice question. Behavioral Trait-centered Contingency Full-range

Behavioral

Jason is an effective leader because he has created a climate in which employees have a strong belief in their own ability to control their work. Which type of leadership would best describe Jason's style? Multiple choice question. Empowering leadership Autocratic leadership Transactional leadership Directive leadership

Empowering leadership

Which of the following are employee characteristics identified in House's path-goal leadership model? (Choose every correct answer.) Multiple select question. Self-efficacy Need for achievement Locus of control Task ability

Need for achievement Locus of control Task ability

An organization's vision and strategic plan is created by ______ and then implemented by ______. Multiple choice question. managers; leaders supervisors; nonsupervisory employees leaders; managers managers; supervisors

leaders; managers