MNGT 3100 Test 3 Sumners

This law requires that men and women be paid the same amount of money for doing the same kinds of work.

Equal Pay Act

When your manager assigns you a task, you have the _______ to carry out the task as assigned.

Responsibility

Rebecca works for a company that has clearly defined lines of authority. They follow which of the following principles?

Scalar

The managers and employees in the manufacturing unit share a common outlook and find it easier to communicate with each other because they have similar training and experience.

Advantage of Functional Structure

______ requires that an employer take positive steps to guarantee EEO for people within protected groups.

Affirmative Action

The _____ approach combines both the creative impulse and systematic implementation of innovations.

Ambidexterous

Prohibits discrimination in employment on the basis of race, religion, skin color, sex, or national origin.

Civil Rights Act, Title VII

When the unit is focusing on business-to-business (B2B) customers develops a new, highly effective, customer tracking system, this system is not shared with the unit focusing on individual retail customers.

Disadvantage of Divisional Structure

People in manufacturing communicate mostly with other manufacturing employees and relatively little with people in engineering and sales.

Disadvantage of Functional Structure

If a store manager only hires shift supervisors who have a four-year college degree, even through experienced cashiers without a four-year degree can be excellent supervisors, _______ may be occurring.

Discrimination

This law protects workers from a variety of hazards, including exposure to toxic chemicals, excessive noise levels, mechanical dangers, and unsanitary working conditions.

Occupational Health and Safety Act

Taco Bell and McDonalds are considering adding kiosks in their restaurants for customers to place their orders. This ______ will hopefully make the ordering process more efficient and increase accuracy.

Technology Change

______ is defined as the adoption of a new idea or behavior by an organization.

Organizational Change

You would study a business's ________ to see a visual representation of its vertical structure, including the chain of command.

Organizational Chart

______ focuses on human and social aspects of the organization and works to change attitudes and relationships.

Organizational Development

Hamburger University is an example of what type of training?

Corporate University

_____ change pertains to the organization as a whole and is not just a few individuals.

Culture

_____ uses formal bargaining to win acceptance and approval of a desired change.

Negotiation

During the ______ stage of change, managers might confront employees with clear evidence that the company's current performance is not competitive.

Unfreezing

This OD stage creates the motivation for people to change their attitudes and behaviors.

Unfreezing

Because each unit, such as the unit serving New England, is relatively small, it can respond quickly to changes in the business environment.

Advantage of Divisional Structure

The smartphone, which essentially put a computer in people's pockets, is an example of ________ because it has replaced other technologies.

Disruptive Innovation

______ authority is a communication relationship; staff specialists advise managers in technical areas.

Staff

______ refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees.

Human Capital

_______ is the forecasting of HR needs and the projected matching of individuals with expected vacancies.

Human Resources Planning

______ is the summary of specific tasks, duties, and responsibilities.

Job Description

If an OD consultant is hired to implement ______, this activity will include meeting with employees from across the organization and often external stakeholders to have a sustained, guided dialogue.

Large Group Intervention

The __________ delineates the chain of command, indicates departmental tasks and how they fit together.

Organizational Chart

_________, sometimes called work specialization, is the degree to which tasks are subdivided into individual jobs.

Division of Labor

Your manager has ______ when he has the right to tell you what work to do and hold you accountable for doing it.

Line Authority

The _____ approach has dual lines of authority.

Matrix

The highest level of horizontal coordination is ______.

Relational Coordination