MNGT 361 Chapter 4 Quiz

When does intrapersonal value conflict occur?

when being happy pulls us to spend quality time with our family, but personal ambition pulls us to work longer hours and pursue promotions

In the study of stress, what does GAS stand for?

General Adaptation Syndrome

What term refers to a general tendency of an individual to experience a particular mood or to react to things in a particular way or with certain emotions?

affectivity

What term refers to an incompatibility between behavior and an attitude or between two different attitudes?

cognitive dissonance

Stereotyping is categorizing or labeling people based on a wide range of attributes.

true

What are extrinsic work values?

values related to the outcomes of the work, such as financial gain

What are intrinsic work values?

values that are related to the work itself

commitment is defined as the degree to which an employee feels positive emotional attachment to the organization and strong identification with its values and goals.

Affective

_________ refers to attributing our own characteristics to other people.

Projection

The third stage of GAS, exhaustion, does not always happen. T/F

True

What term refers to how people explain the causes of their own as well as other people's behaviors and achievements?

attribution

What term refers to a heightened emotional and intellectual connection that an employee has for his/her job, organization, manager, or coworkers that, in turn, influences him/her to apply additional discretionary effort to his/her work?

employee engagement

Which of the following refers to a positive type of stress?

eustress

Luck, lack of resources, and other people are examples of __________ factors.

external

What term refers to feeling obliged to stay with an organization for moral or ethical reasons?

normative commitment