MNGT 361 Chapter 4 Quiz
When does intrapersonal value conflict occur?
when being happy pulls us to spend quality time with our family, but personal ambition pulls us to work longer hours and pursue promotions
In the study of stress, what does GAS stand for?
General Adaptation Syndrome
What term refers to a general tendency of an individual to experience a particular mood or to react to things in a particular way or with certain emotions?
affectivity
What term refers to an incompatibility between behavior and an attitude or between two different attitudes?
cognitive dissonance
Stereotyping is categorizing or labeling people based on a wide range of attributes.
true
What are extrinsic work values?
values related to the outcomes of the work, such as financial gain
What are intrinsic work values?
values that are related to the work itself
commitment is defined as the degree to which an employee feels positive emotional attachment to the organization and strong identification with its values and goals.
Affective
_________ refers to attributing our own characteristics to other people.
Projection
The third stage of GAS, exhaustion, does not always happen. T/F
True
What term refers to how people explain the causes of their own as well as other people's behaviors and achievements?
attribution
What term refers to a heightened emotional and intellectual connection that an employee has for his/her job, organization, manager, or coworkers that, in turn, influences him/her to apply additional discretionary effort to his/her work?
employee engagement
Which of the following refers to a positive type of stress?
eustress
Luck, lack of resources, and other people are examples of __________ factors.
external
What term refers to feeling obliged to stay with an organization for moral or ethical reasons?
normative commitment