MNGT3810 Exam 3

The _______ standards have become the internationally recognized standard for evaluating and comparing companies in the global marketplace. a. control b. ISO 9000 c. operations d. project management e. Six Sigma

ISO 9000

Penny seeks input from her subordinates and encourages them to express their opinions in situations that involve their work. Penny is a _______ leader. a. participative b. laissez-faire c. democratic d. employee-oriented e. autocratic

democratic

Cathy spends a lot of time each day on her work computerlong dash—an expected condition considering she works in accounting.​ However, an audit of her computer revealed she spends an average of five hours each day surfing the​ Web, shopping, and visiting with friends on social media sites. Cathy would be more productive if her motivation included more​ ____________. a. persistence b. quality of effort c. direction d. self-discipline e. energy

direction

In his office Chris had posted his top three sales goals for this quarter. Every​ day, he would come in and be reminded of his goals. Each morning he would compare his current performance with his goals and get to​ work! Chris is displaying what element of​ motivation? a. performance b. action c. energy d. persistence e. direction

direction

When Glenn delegated tasks to his​ subordinates, he explained the desired​ results, the reporting​ requirements, and any applicable guidelines. Glenn created​ a(n) ______________. a. need for achievement b. structured job c. effective control system d. detailed plan e. goal-setting objective

effective control system

Annual employee performance evaluations are a popular form of ___________. a. predictive control b. concurrent control c. feedforward d. preventative control e. feedback

feedback

Theories in leadership evolved from trait and behavior to include contingency models. What was the first comprehensive contingency model? a. leader-participation b. situational leadership model c. fiedler contingency model d. leader-member exchange e. path-goal

fiedler contingency model

_________ is the key description of job design in a value chain management organization. a. organizational processes b. flexibility c. empowerment d. cultural attitude e. transformation

flexibility

The main emphasize of W. Edwards Deming's philosophy is __________. a. productivity increases are overrated b. use only numerical goals c. quantify everything d. focus on increasing quality and reducing costs, and continually improve quality e. fear is a strong motivator

focus on increasing quality and reducing costs, and continually improve quality

A leader is someone who __________. a. gives orders to subordinates, expecting compliance without question b. has managerial authority and exercises influence over others c. focuses on the short-term d. has at least two people who report to him/her e. must use threats to get action from others

has managerial authority and exercises influence over others

The success of employee recognition programs can be linked to which one of these theories of motivation? a. herzberg's motivation and hygiene theory b. goal setting theory c. maslow's hierarchy of needs d. hackman and oldham's job characteristics model e. mcgregor's theory x and theory y

herzberg's motivation and hygiene theory

Rose knows the names of her​ employees' significant others and children and often asks about them. She makes sure all her employees have what they need to work safely and solicits their ideas about process improvements. According to the Ohio State​ study, we could say Rose is​ _________________. a. low in consideration b. high in consideration c. low in concern for production d. high in initiating structure e. low in consideration

high in consideration

Managers must focus on improving productivity. It is​ everyone's job. For this​ reason, it is important for managers to remember the​ formula, Productivity equals =Operations variables plus+​____________. a. conversion processes b. input variables c. assets d. raw materials e. human resources

human resources

Many tangible​ items, such as the parts in an​ automobile, are designed with measurement​ tolerances, expressed as .025​ ± .003, for example. These tolerances set the limits of​ _____________ a. employee incentives b. corrective action c. what managers measure d. the range of variation e. benchmarking

the range of variation

As the term is used in​ business, which one of the following is an example of​ control? a. Debra is reviewing the turnover rate for one of her supervisors looking for any signs of illegal discrimination. b. Edith is comparing​ candidates' applications to the job description to see who meets the minimum qualifications. c. Brenda is reviewing sales data for the past year to spot trends. d. Amanda is reviewing the overnight quality report to check for variation in the measurements from the machining department. e. Carlene is comparing her​ company's financial statement to that of their closest competitor.

Amanda is reviewing the overnight quality report to check for variations in the measurements from the machining department

In which of the following situations does communication occur? a. Bernice explains the operating instructions to​ Luann, who then demonstrates she can operate the equipment. b. The HR director sends an email to all employees regarding the new health insurance plan. c. The company president projects the financial statements at the employee​ meeting; the employees do not understand what he is showing them. d. The new department head uses Harvard language​ (lots of big​ words) with his employees many of whom have only an eighth grade education. e. The sheriff posts the Wanted Dead or Alive poster on the council oak tree.

Bernice explains the operating instructions to Luann, who then demonstrates she can operate the equipment

Which of the following would satisfy the safety need? a. Irene keeps in touch with friends from former employment so she can use them as references if necessary b. Gerardo bought a larger house so each child could have a room c. Dana continues to study piano even after winning the prestigious van cliburn competition d. alfred delivered a technical paper at a national conference of his professional group and was applauded for his efforts e. John's supervisor tells him, "As long as your performance remains at this level, you'll have a job here"

John's supervisor tells him, "as long as your performance remains at this level, you'll have a job here"

Thinking in terms of the job characteristics​ model, which one of the following situations would an individual find most​ motivating? a. Martin adds components to a computer motherboard that is then passed on to the next work station. The computer is tested after it is completely assembled much farther down the production line. b. No one has explained to Manuel why he has to tie red​ twist-ties on the bread bags on Thursdays and white ones on Friday. c. Matt works independently with adults with developmental​ delays, sometimes working on activities of daily living and other times working on socialization skills. d. Mildred performs one task about​ 3,000 times in an eight hour day for a phenomenal amount of money. a. ​Mary's supervisor gives her very detailed instructions about how she wants the work to be​ done, leaving no latitude for Mary to deviate from those instructions.

Matt works independently with adults with developmental delays, sometimes working on activities of daily living and other times working on socialization skills

Hudson has discovered several people in his department who are also passionately concerned about the opening of a competitor in their region. Each seems to have a different piece of information about this new competitor and when they will open. Hudson really believes this should be something that his colleagues and leaders pay attention to. In order to fully understand what the other passionate colleagues know about the new​ competitor, Hudson should pull together which of the​ following? a. competitor strategies b. value added relationships c. undercover communication d. communication groups e. a community of practice

a community of practice

For which one of the following would a PERT network analysis be useful? a. a daily production schedule to build race cars b. preparing an evening meal at home c. as a means to keep track of weekly assignments during a college semester d. scheduling the operating theaters in a busy hospital e. a project to fly astronauts to Mars

a project to fly astronauts to Mars

An output of an accounting firm might be ___________. a. a purchase order for copier toner b. a review of the quality practices of the organization c. a check to pay a utility bill d. certain purchase orders and invoices e. a report of the quarterly audit of an organization's accounting practices

a report of the quarterly audit of an organization's accounting practices

Individuals with a high need for _________ tend to become the experts at their work. a. affiliation b. equity c. power d. control e. achievement

achievement

In 2007 the U.S. economy went into a deep recession lasting two years. Many households held on to their cars longer rather than trade them in for a new​ model, causing many dealerships to miss their sales quotas. The appropriate response in this situation would be​ to_____________ a. take immediate corrective action against the sales force b. fire the sales force and hire new ones at a lower pay rate c. adjust the sales quotas until the economy recovered d. take basic corrective action e. sell only used cars until the economy recovers

adjust the sales quotas until the economy recovered

An organization that used gamification in the design of its reward program would probably​ ___________. a. assure that every employee won each level of the​ "game" b. allow employees to progress through a series of levels to earn badges and honors c. make sure supervisors were consistent in their administration of company policies and practices d. provide identical prizes to each winner of the level e. offer flexible benefits to its employees to tailor the rewards to the individual

allow employees to progress through a series of levels to earn badges and honors

Pam loves her job. She starts her day every morning deciding on what the​ day's priorities will be and how she can get them done. There are very few constraints that Pam has to deal with in her job. Which of the following job characteristics is most motivating to​ Pam? a. task significance b. autonomy c. feedback d. task identity e. skill variety

autonomy

Trust is defined as which of the following? a. belief in the leader's integrity b. belief in the leader's integrity, character, and ability c. high lmx d. belief in the leader's character e. belief in the ability of the leader

belief in the leader's integrity, character, and ability

Marcus is really concerned that his team is falling behind in reaching their goals. Often when he is participating in a managers​ meeting, he will ask his counterparts how their teams are doing. This is one way that Marcus can do which of the​ following? a. benchmarking b. control by listening c. lead by example d. develop strategy e. management by walking around

benchmarking

If Mark wanted to follow the accomplishments of his financial​ goals, he could easily compare his actual spending to which of the​ following? a. account balance b. monthly bank statements c. percent of interest d. income earned e. budget

budget

How do followers judge a leader's credibility? a. By watching the​ leader's style​ (autocratic, democratic,​ laissez-faire) of management. b. By observing and evaluating the​ leader's honesty,​ competence, and ability to inspire. c. By deciding whether the leader is​ task- or​ employee-oriented. d. By becoming a part of the​ in-group. e. By checking every statement from the leader for truthfulness.

by observing and evaluating the leader's honesty, competence, and ability to inspire

Managers of foreign business units are less likely to experience __________ control that are mangers of domestic units. a. feedback b. balanced scorecard c. feedforward d. ratio e. concurrent

concurrent

At​ Que's Heavenly Hamburgers they have just introduced milk shakes as a side item. They make each milk shake by hand and it is very labor intensive. Que likes to see how they are selling and has asked all the counter people to put a sticker on the​ "Milk Shake​ Board" any time they sell a milk shake. With the stickers on the​ "Milk Shake​ Board" Que can see how many shakes they are selling at any time. This is an example of which of the​ following? a. employee empowerment control b. concurrent control c. backward control d. cost control e. forward control

concurrent control

Every 15​ minutes, Bobbi​ Jo, a quality​ auditor, pulls a part from the bin of die castings and measures several important features on the part to verify that it meets the​ customer's specifications. This behavior is a type of​ ___________. a. feedback b. indirect control c. concurrent control d. direct control e. feedforward control

concurrent control

​Mike, a quality​ manager, realizes the work environment in the production facility may cause some people to have thoughts of​ violence, and potentially someone could act on those thoughts. So Mike spends a good deal of his time among the​ workers, observing their​ interactions, listening to their complaints and taking steps to address​ them, and demonstrating best practices to deal with frustration.​ Mike's actions would be considered a type of​ _____________. a. direct control b. feedforward control c. feedback d. behavior modification e. concurrent control

concurrent control

When encoding a message, it is important to __________. a. use the channel that will reach the greatest number of receivers b. ignore the limited of the sender's subject knowledge c. disregard the emotional state of the receiver d. remember to use professional jargon when relaying business information e. consider the abilities and attitudes of the receiver

consider the abilities and attitudes of the receiver

What the researchers in the Michigan study called employee-centered behavior, the researchers in the Ohio State study called _________. a. consideration b. employee-oriented c. concern for people d. initiating structure e. management style

consideration

Jim is wondering whether his​ division's goals for the year are being accomplished. To determine to what degree goal completion is​ happening, Jim should use which of the following management​ functions? a. plan b. organize c. strategy d. lead e. control

control

A Gantt chart can serve as a __________. a. control device as well as a planning tool b. cost control mechanism c. visual representation of the critical path d. capacity utilization schedule e. motivational incentive and control device

control device as well as a planning tool

The most powerful group in the value chain is _________. a. manufacturers b. project managers c. suppliers d. distributors e. customers

customers

When Marla processes time records for​ payroll, she sends them from her computer to the company that prepares paychecks and direct deposits using​ a(n) _______________. a. email system b. intranet c. electronic data interchange d. fax machine e. extranet

electronic data interchange

Mike has a huge report to work on at home this evening. On the way out of the​ office, he grabs a pack of copier paper to take home for his personal printer. That evening after completing his report and printing out a couple copies for the​ office, he also prints out a few recipes and an online student assignment for his 9th grade daughter. It is likely that Mike is participating in which of the​ following? a. goal attainment b. employee theft c. benchmarking d. controlling e. resource sharing

employee theft

Stan borrowed the company laptop for an​ out-of-town conference. While he had it at​ home, he made a mirror image of the hard drive that he copied to his personal home so he could have the latest versions of his​ work-related applications. Stan engaged in​ __________. a. embezzlement b. patent infringement c. fraud d. inventory shrinkage e. employee theft

employee theft

Because of the technological advances in communication, ________. a. employees are reachable in more locations b. face-to-face interactions have become unnecessary c. new methods of communication cut legal responsibilities d. businesses no longer can filter data or messages e. managers have fewer direct responsibilities

employees are reachable in more places

For a pay-for-performance program to be effective, _________. a. it can only be applied to goals related to sals or profits b. it must also include penalties that subtract from pay if performance is below goal c. employees must make a clear connection between what they do and what they receive d. it must be offered to all employees e. the pay should be separated in time from the performance

employees must make a clear connection between what they do and what they receive

Communication is a seven-step process. Which of the following is the first step a manager who wishes to communicate new ideas would do? a. channeling b. decoding c. messaging d. feedback e. encoding

encoding

Bart knew he needed to get started on his project if he was going to meet the deadline. He knew what had to be done. He knew once he​ began, he would likely be able to finish. It was the starting part he struggled with. The element of motivation Bart lacked was​ _____________. a. quality of effort b. persistence c. energy d. direction e. self-discipline

energy

According to Robert House, the style a leader should use with an individual depends on __________. a. the follower's personality and the relationship between the leader and the follower b. the organization's culture and the employee's readiness c. whether the follower is part of the in- or out-group d. whether the follower is task-oriented or relationship-oriented e. environmental and employee contingency factors

environmental and employee contingency factors

W. Edwards​ Deming's statement,​ "_____________" is consistent with value chain management. a. Do not adopt strictly numerical goals b. Establish statistical control over your production processes and require your suppliers to do so as well c. Train your employees in new skills as the need arises d. Raise the quality of your line supervisors e. Drive out fear

establish statistical control over your production processes and require your suppliers to do so as well

Which of the following countries is more likely to use direct supervision and a centralized decision making​ system, rather than​ technology, to help control employee​ behavior? a. germany b. australia c. canada d. ethiopia e. great britain

ethiopia

Annie is working in an organization where her paycheck reflects how many hours she has worked with each paying client. For​ her, this seems very fair and motivating. This type of​ pay-for-performance plan is associated with which of the following motivation​ theories? a. goal-setting theory b. expectancy theory c. maslow's hierarchy d. theory x e. operant conditioning

expectancy theory

An knowledge management system is most similar to a(n) __________. a. mind map b. database management system c. expert system d. neutral network e. information repository

expert system

Penny would like to be able to communicate her inventory needs with her vendor almost instantly. The best app for this opportunity would be which of the​ following? a. internet-based video communication b. IM c. intranet d. email e. extranet

extranet

Work at Siemens often involves collaborating with customers on designs. Once the design is approved and placed into the production​ schedule, the customers like to be able to track the progress of their orders. For this​ application, a(n) ​ ___________ would work well. a. electronic data exchange system b. extranet c. e-mail system d. fax system e. instant message system

extranet

Which one of the following would more likely be the statement of a transactional​ leader? a. ​"If we do well on this​ report, we will be able to fund our project for years to​ come." b. "You can do​ it, I know you​ can! You're the best report writer in the​ department." c. ​"If you stay late today to finish the​ report, you can come in late​ tomorrow." d. ​"This report is very important because it will support our request for additional funds for the​ project." e. ​"You have to stay late tonight to finish the report. Without​ it, we​ won't be able to fund the rest of the​ project."

if you stay late today to finish the report, you can come in late tomorrow

The definition of a leader is someone who can ___________ others and who has authority. a. manage b. influence c. relate to d. inspire e. guide

influence

For purposes of research, a key component of leadership os the ability to __________. a. influence others b. climb up the organizational chart c. support his/her manager d. gain the respect of peers while still a non-manager e. meet deadlines

influence others

Secrecy is anathema to value chain management because __________. a. information must be shared for effective coordination and collaboration b. competitors are all too eager to coax confidential data from value chain members c. participants must not be allowed access to propriety information d. a firm's information assets must be protected e. information technology is an expensive component of the value chain

information must be shared for effective coordination and collaboration

In determining whether to accept a special​ project, Oxana considered whether successful completion of the project would result in a reward. Oxana was considering the​ _________ of expectancy theory. a. valence b. instrumentality c. expectancy d. distributive justice e. equity

instrumentality

The concept of trust is made up of​ integrity, competence,​ consistency, loyalty, and openness. Of the five​ dimensions, which one seems to be most critical when someone assesses​ another's trustworthiness? a. openness b. consistency c. competence d. integrity e. loyalty

integrity

The most critical element of trust it ________. a. charisma b. integrity c. ability to keep confidences d. dependability e. communication

integrity

​_____________ is an organizational communication network using Internet technology that is accessible only to organizational employees. a. electronic data interchange b. intranet c. grapevine d. jargon e. knowledge management

intranet

A large retail chain wants to assess how well its buyers are performing.​ Ideally, merchandise comes in and is sold within days so the revenue from the sale can be used to pay the invoice for the merchandise. Which financial ratio would be helpful in this​ situation? a. total asset turnover b. current ratio c. inventory turnover d. return on assets e. return on investment

inventory turnover

One major criticism of vroom and jato's research findings is it __________. a. relies heavily on extrinsic rewards b. requires group decisions in certain situations c. is so complicated they developed a computer program so leaders could use their model d. does not include a focus on the task or job e. works only when employees already have a high level of job satisfaction

is so complicated they developed a computer program so leaders could use their model

Feedback is an important part of the communication process because __________. a. the receiver needs a chance to speak his/her opinion b. without it communication is only one-way c. it is the mechanism to check for understanding d. it eliminates bias in the communication e. it offers the sender the opportunity to ask questions

it is the mechanism to check for understanding

EMR Transcription is a medical transcription service whose employees create typed electronic medical records from audio recordings for physicians. The organization's goal is Six Sigma, which means ________. a. all transcriptionists must be ISO 9000 certified b. the company would be a strong candidate for the Malcolm Baldrige award c. its goal is no more than 3.4 errors for every one million keystrokes d. the company can charge a higher price for its transcription services e. the company will be able to do business with English-speaking physicians on all continents

its goal is no more than 3.4 errors for every one million keystrokes

Wes just received the annual retirement report for his area. It looks like within a​ three-year period, Wes could lose three of his​ long-tenured directors. This has Wes very concerned about what to do. These three directors are responsible for some of the most successful client relationships. They know everything about the clients and seem to meet their every need before the client even speaks. Wes should be looking into which of the​ following? a. client communication b. leader-participation c. client exchange d. knowledge management e. personal interaction

knowledge management

The early research at Michigan and Ohio State _________. a. found a set of traits all leaders possess b. laid the foundation for later contingency theories c. have been disputed for their lack of scientific rigor d. investigated what leaders are rather than what leaders do e. proved that mangers could be taught to be good leaders

laid the foundation for later contingency theories

_______ is what leaders do. a. plan b. organize c. leadership d. manage e. control

leadership

When jobs are unambiguous, __________. a. the visionary style is ben b. leadership becomes less important c. only very competent workers should be selected for these positions d. workers look for strong leaders e. leaders must work harder to motivate employees

leadership becomes less important

Employee empowerment is an example of __________. a. how managers abdicate their responsibility to the organization b. consideration c. a task orientation d. leading by not leading e. leading from behind

leading by not leading

In his​ research, Fiedler used the​ ________________ questionnaire to determine an​ individual's basic leadership style. a. career interest b. big five c. myers-briggs d. position analysis e. least-preferred coworker

least-preferred coworker

Viruses. Hackers. Subpoenas. Cyber bullying. Blogging about work. Each of these represents a special communication concern categorized as​ ____________. a. employee retention b. global communication issues c. benefits and compensation d. legal and security issues e. succession planning

legal and security issues

The early research into leader behaviors led to the conclusion that __________. a. what leaders did was irrelevant; it's the followers who create organizational success b. leadership should be taught as part of a management degree c. looking for a set of traits or behaviors common to all leaders was insufficient d. leadership skills can be taught

looking for a set of traits or behaviors common to all leaders was insufficient

Considering that women now comprise nearly​ 50% of all​ workers, employers would be well advised to​ ____________ to maximize motivation among workers. a. decrease the workloads and working hours of women to provide greater​ work/life balance b. make sure men and women in identical positions are paid the same c. offer more flexible hours to women d. increase the amount of autonomy women have in their positions e. switch women to telecommuting to the greatest extent possible

make sure men and women in identical positions are paid the same

Matt enjoys seeing for himself how things are going in his department. Often you can find Matt out in the area visiting his employees and listening to them talk about their work. Matt is using which control​ technique? a. management control b. leader-follower relations c. management by walking around d. situational leadership e. leader control

management by walking around

Which of the following early theories of leadership defined leader behavior as concern for people and concern for​ production? The theorists went so far as to label one of their styles of​ leadership, "country​ club." a. maslow's hierarchy b. managerial grid c. university of iowa d. university of michigan e. ohio state

managerial grid

In the balanced scorecard approach, ___________. a. human resources keeps track of employee​ satisfaction, employee​ performance, and costs related to retention and employee turnover b. managers set goals and measure performance in multiple areas important to organizational success c. employees keep and report their own​ scores, balancing time spent in various activities d. the organization is considered successful if any one of the goals is reached e. achievement of one goal cannot precede achievement of other goals

managers set goals and measure performance in multiple areas important to organizational success

Michael has been out of school for three years now and is being promoted for the fourth time. He has put in lots of time and energy to meet each of his goals on his career path. His friends refer to him as the​ over-achiever! Which of the following needs would best describe​ Michael? a. nPow b. nArch c. nRel d. nAff e. nLead

nAch

The fact that Matt can communicate with his colleagues electronically from anywhere on the road is a benefit that IT brings. Communication accessibility becomes easier. This is called which of the​ following? a. intranet b. extranet c. apps d. networked communication systems e. internal IM

networked communication systems

Jason is excited to be starting his new job next month. He always felt his old company was not forthright with their decision making. It bothered him that he never understood how the CEO was using the​ company's finances to make hard decisions. At​ Jason's new​ company, though, the financial books are open to everyone in the organization. He is excited to see how his effort will make an impact on the books. The new​ company's approach to finance can best be described as which of the​ following? a. management by walking around b. leader alignment c. financial tolerance d. open-book management e. financial reward

open-book management

The design, operations, and control of the transformation process is called which of the following? a. plan b. strategy c. lead d. operations e. organize

operations

The statement, "If we weren't already doing it this way, how would we do it?" indicates an interest in __________. a. organizational culture and attitudes b. technology investment c. organizational processes d. coordination and collaboration e. leadership

organizational processes

Beth is having trouble leveraging the value chain. She seems to have a good understanding for what the customer is willing to pay for. She has just invested in the right technology to take her product to the next level. For some reason though, she is always feeling like she is the only one focused on finding value. Which of the barriers to value chain management is Beth experiencing? a. organizational barriers b. transformation c. cultural attitude d. people e. organizational processes

people

Cameras in cell phones have changed from two megapixels in the early phones to eight megapixels with photo editing capabilities. This would represent the ________ dimensions of product quality. a. conformance and aesthetics b. completeness and convenience c. timeliness and accuracy d. durability and serviceability e. performance and features

performance and features

Ben is like the Energizer®® bunnylong dash—​he's always doing something but hops from one task to another without really accomplishing​ anything, leaving a wake of unfinished tasks behind him. Ben could benefit from more​ ____________. a. quality of effort b. energy c. direction d. self-discipline e. persistence

persistence

Yohnna had been told no several times and by several people as she was working to accomplish her goal. But no matter how many​ no's she​ heard, she would not give up until the goal was accomplished. Yohnna is displaying what element of​ motivation? a. direction b. action c. persistence d. performance e. energy

persistence

John is focused on hitting his goal this quarter. He is closely watching the timeline, coordinating the work, and getting the activities done. John is truly emulating __________. a. prioritizing b. leadership c. project management d. organization e. planning

project management

Managers put control systems in place for various reasons. Which of the following reasons would address workplace violence and security​ breaches? a. planning b. protecting the workplace c. meeting goals d. setting vision e. empowering employees

protecting the workplace

Bobby is using the Situational Leadership theory to help him improve his leadership. Often he is looking at his​ follower's motivation and skill set. The theory would say Bobby is assessing which of the​ following? a. leader preferred coworker b. leader-member exchange c. self-efficacy d. readiness e. feedback

readiness

Hersey and blancher's interest in followers focused on their ________. a. willingness to accept a person as their leader b. readiness c. experience in their current positions d. decision making skills e. potential for leadership

readiness

Nance is an hourly employee who just discovered a similarly situated​ co-worker is earning considerably more per hour. According to equity​ theory, Nance is likely to​ _____________. a. request that he be put on piece rate b. pay closer attention to the quality of his work c. increase his effort so he can earn a raise d. complain to the supervisor that the co-worker is overpaid e. reduce his work effort to bring his inputs/outputs more in line with his co-worker

reduce his work effort to bring his inputs/outputs ratio more in line with his co-worker

One trend spawned by the rise in the use of electronic communication​ methods, particularly among younger workers is​ a(n) __________. a. decline in written language skills b. more defensive approach to communication c. increased use of exercise equipment at work to offset the detrimental effects of a more sedentary work life d. decline in interpersonal conflict management skills e. reduction in personal interaction

reduction in personal interaction

Apple excels at innovation, making it obvious they possess the _________ of being able to configure products to satisfy customers. a. organizational attitudes b. required capability c. cultural attitude d. leadership capability e. technology capability

required capability

Why should managers be concerned with employee motivation? a. gen y employees have no work ethic b. the managers' bonuses depend on it c. research indicates the majority of workers are disengaged from their work d. the theory x people were right: employees won't work unless they are micro-managed e. research shows motivated managers are more popular than unmotivated ones

research indicates the majority of workers are disengaged from their work

The major contribution of Herzberg's motivation-hygiene theory is _________. a. job context leads to greater satisfaction than job content b. satisfaction and dissatisfaction are two different scales c. motivation is the opposite of hygiene d. personal hygiene is more important to managers than to employees e. the notion that dissatisfaction is the opposite of satisfaction was proven empirically

satisfaction and dissatisfaction are two different scales

In the sales department Hal is constantly trying to bring in the highest revenue each quarter. Hal fully believes he is able to do​ this, no matter the hurdles. He continues to stay focused on the goal and puts in all his effort. Which of the following​ goal-performance contingencies is Hal​ leveraging? a. goal commitment b. leadership c. feedback d. self-efficacy e. national culture

self-efficacy

Which one of the following theories best expresses the relationship of leadership research to national culture? a. path-goal b. leader-member exchange c. situational leadership d. leader-participation e. contingency

situational leadership

Selecting the proper activities to measure is critical because ________. a. some activities contribute more to the achievement of organizational goals than others b. measuring can be subject to bias c. competitors may use the information to their advantage d. not every activity can be quantified e. data on most activities is limited

some activities contribute more to the achievement of organizational goals than others

In value chain management, who has the power in the value chain? a. the distributor b. the manager c. the supplier d. the manufacturer e. the customer

the customer

The self-efficacy of the goal-setting theory relates most closely to _________. a. a high need for affiliation b. the effort-performance linkage of the expectancy theory c. persistence of motivation d. distributive justice of the equity theory e. self-actualization of the hierarchy of needs

the effort-performance linkage of the expectancy theory

Personal observation is considered an inferior source of information because __________. a. the observer may miss something important b. managers infer too much from what they see and will reach false conclusions c. it is not quantitative d. managers tend to engage in conversations with people being observed e. managers get too bogged down in the details

the observer may miss something important

Jim never could trust his team. He knew that every time he was out of the office they would be loafing off and not getting their work done. He also knew that unless he watched them very​ carefully, the work they did do would be inadequate to reach the​ team's goals. Which of the following motivation theories best represents the way Jim might lead his​ team? a. motivation factors b. maslow's hierarchy c. theory y d. hygiene factors e. theory x

theory x

Although research has not revealed a set of traits all leaders possess, we have discovered that _________. a. leaders are born, not made b. all leaders are extraverts c. there is consistency in the traits underlying what leaders do d. charisma is required for good leadership e. non-leaders possess traits that leaders do not

there is consistency in the traits underlying what leaders do

The one glaring flaw with the hierarchy of needs theory is __________. a. it works only in collectivist cultures b. it doesn't work c. there is no empirical evidence to support it d. once the employees find out about it, a manager cannot use it to motivate employees e. later research disproves this theory, making it obsolete

there is no empirical evidence to support it

Her supervisor mentioned to Frances that funds were available for professional development. At her next review one year​ later, Frances reported she had not attended any development events. The supervisor could not take any corrective action in this situation because​ ___________. a. there was nothing wrong with Frances' performance b. Frances could not find any suitable training c. there was no plan to which to compare the results, in this case lack of development activity d. Frances had not agreed to seek development events e. Frances was already a superior performer

there was no plan to which to compare the results, in this case lack of development activity

One potential criticism of the lmx theory is ________. a. the only behavior mentioned is the choice of​ in-group members b. there is no mention of desirable leader traits c. it does not indicate what leaders should do d. it ignores the job vs. employee relationship e. time and resources tend to be more plentiful to members of the​ in-group so that​ out-group members are less likely to succeed

time and resources tend to be more plentiful to members of the in-group so that out-group members are less likely to succeed

Most orders for Christmas merchandise are placed by retailers to arrive in​ mid-October. But several years ago the dock workers were on​ strike, so the orders sat in the transporter ships. Only one​ retailer, JC​ Penney, was spared the shortages because its buyers anticipated the strike and ordered early that year. Why would​ Penney's choose to incur merchandise costs so​ early? a. To avoid a scandal b. So it could say it had carried out its strategic plan c. Because empowered employees can make better decisions d. To protect the workplace from supply chain disruptions e. To avoid workplace violence

to protect the workplace from supply chain disruptions

My Local Market buys bulk quantities of staples such as​ flour, sugar,​ peanuts, etc. and repackages them into smaller quantities for consumers. Even actions as simple as this comprise a​ ___________ process. a. synthetic b. analytic c. service d. transformation e. deconstruction

transformation

Roseanne is excellent at sharing a compelling vision with others. Despite being a young​ entrepreneur, she often has the ability to gather support based just on her vision. Which of the following would best describe​ Roseanne's leadership? a. follower readiness b. high lmx c. goal focused d. transformational e. transactional

transformational

Trust has become more important in today's organizations because __________. a. competence is at an all-time low b. too many people are untrustworthy c. older workers have extensive knowledge and competency d. trust in leadership leads to greater organizational success e. younger workers resent micromanagement

trust in leadership leads to greater organizational success

Deming expected employees to _________. a. ask for training if they did not know how to perform tasks assigned to them b. use a variety of skills in the performance of their jobs c. rely on quality auditors to tell them whether their work met quality standards d. understand statistical methods e. be responsible for implementing his 14 points

understand statistical methods

During the announcement of the merger between Body Metal and​ Shimmer, the two CEOs neglected to mention that to avoid​ duplication, some positions would be eliminated and employees would lose their jobs. The combining of the two product lines into one would also require a reduction in force. Some would consider this omission to be​ ____________. a. information overload b. unethical communication c. selective perception d. verbal intonation e. jargon

unethical communication

Many of the early theories of leadership examined specific behaviors. Which of the following described leadership behavior in terms of autocratic styles and democratic​ styles? a. university of michigan b. university of iowa c. managerial grid d. maslow's hierarchy e. ohio state

university of iowa

Companies feel vindicated in monitoring employees' use of company computers because _________. a. it allows them to build a file for the dismissal of the employee b. using computers for​ non-work activities slows down the system and can cause other employees to be less productive c. what gets monitored gets measured d. they want to encourage employees to use their own equipment to reduce technology expenses for the company e. employees will only perform when they know they are being watched

using computers for non-work activities slows down the system and can cause other employees to be less productive

Every two minutes via satellite, Walmart captures sales data from every store. Using this data, the system places electronic purchase orders automatically when inventory in the distribution center reaches minimum allowable levels. No human intervention is required. This is an example of __________. a. using technology to manage the value chain b. the effective use of people c. Six Sigma d. required capabilities e. the organization;s culture

using technology to manage the value chain

__________ is the performance characteristics, the features and the attributes, and any other aspects for which customers will pay. a. management control b. productivity c. value d. transformation e. service

value

Marla is an interior design consultant. Her current project is to design the guest room interiors for a new hotel. She is working with the hotel​ management, suppliers of wall​ coverings, window​ dressings, floor​ coverings, bathroom​ fixtures, and several other vendors. All these entities are part of the​ _____________. a. PERT team b. strategic alliance c. operations system d. value change e. quality control system

value chain

Emphasizing words or phrases when speaking is known as ___________. a. filtering b. verbal intonation c. body language d. feedback e. selective perception

verbal intonation

When Elaine was trying to motivate her team toward a challenging​ goal, she often​ said, "We MUST get this​ done!" She would emphasize the word​ "must." This is called which of the​ following? a. verbal intonation b. word control c. overload d. filtering e. selective perceptive

verbal intonation

The ability to create and articulate a fascinating and credible picture of the future is best left to which of the following descriptions of leaders? a. transactional b. charismatic c. transformational d. visionary e. high lmx

visionary

For the want of the​ nail, the shoe was lost. For the want of the​ shoe, the horse was lost. For the want of the​ horse, the rider was lost. For the want of the​ rider, the battle was lost. For the want of the​ battle, the kingdom was lost. And all for the want of a horseshoe nail.​ (Benjamin Franklin) As it relates to​ business, this poem illustrates​ _____________. a. distributors are the most important entity in the value chain b. goods delivered late have no value c. nothing related to management d. what can happen in the absence of value chain management e. the importance of quality control

what can happen in the absence of value chain management